Dealing with Difficult Customers PDF
2018·0.9103 MB·other
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
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Description:How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
