DBS GROUP HOLDINGS LTD 19th Annual General Meeting 25 April 2018 PDF
Preview DBS GROUP HOLDINGS LTD 19th Annual General Meeting 25 April 2018
DBS GROUP HOLDINGS LTD 19th Annual General Meeting 25 April 2018 1 Piyush Gupta Chief Executive Officer Income (SGD) Total Income (record) 2017 Financial Performance 4% YoY 11,924 Record performance 11,489 despite weaker trading 10,801 Net profit (record) income and lower NIM underscores quality of 9,618 customer franchise 4% YoY Dividends 8,927 Loans1 9% YoY Net Fee Income 12% YoY 2013 2014 2015 2016 2017 1 Underlying Loans, including ANZ, loan growth was 11% 3 Traditional Key Performance Indicators (KPIs) (40%) Shareholders Customers Employees Achieve sustainable growth Position DBS as bank of choice Position DBS as employer of choice Financial outcomes & risk-related KPIs to Increasing customer satisfaction & Including employee engagement & Our 2017 ensure growth is balanced against risk taken depth of customer relationships people development Priorities Balanced scorecard used Making Banking Joyful KPIs (20%) to measure how successfully we are Digital Transformation Capturing value created Reimagining customer and serving multiple from digitalisation employee experiences Ecosystems: Developing meaningful stakeholders and driving relationships with ecosystem partners Driving digital behaviours of our Embedding ourselves in customer & the execution of our consumer and SME customers in employee journeys to deliver superior Acquire: Leveraging digital channels to Singapore and Hong Kong experiences long-term strategy acquire new customers Transact: Reduction in manual efforts by Increasing income from digital driving STP & instant fulfilment customers Creating a Start-Up Culture Engage: Growing customers’ digital Re-wiring mindsets to be a 24,000- engagements person start-up anchored on our PRIDE! values Areas of Focus (40%) Regional Businesses Geographic Mix Enablers Regulators Society Grow regional businesses Scale growth in China, Strengthen Contribute to the Enhance the in Consumer/Wealth India, Indonesia & management stability of the communities we serve, Management & Taiwan processes, tech & financial system driving sustainable Institutional Banking infrastructure outcomes platform 4 Consumer Bank / Solid performance Growth Wealth Management 17% 24% 31% 25% Drivers 9% in Total Income Growth in Growth Market share in Market share of Diversified franchise led non-interest in AUM housing loans credit cards by multiple engines income to SGD 206 (+2ppt) receivables 1% in Retail Income of growth billion (+5ppt) 25% in Wealth Income Completed integration of ANZ’s retail and wealth franchise across 5 markets Institutional Banking Resilient & stable performance 1% in Total Income 32% 14% Double-digit 3% in Corporate Income Growth in in Cash in Investment Western Management Banking Fee 11% in SME Income MNC Income Income 1 Income 1 Internalview 5 Singapore Total income 3% to SGD 7.8 billion ▪ Geographic Driving cashless agenda: ▪ Mix POSB Smart Buddy, PayLah!, PayNow Continued to focus on Revamping our branch distribution ▪ growth across the region, including China, Indonesia South & Southeast Asia (excluding Singapore) and India Dividends ▪ Total income 3% to SGD 696 million Grew customer franchise in India despite macro ▪ Joint Joint Lead headwinds; WOS approved bookrunner Underwriter Saw growth in Indonesia; launched digibank ▪ Greater China (including Hong Kong) Total income 5% to SGD 3.1 billion ▪ Strong performance in Hong Kong ▪ SGD 15.9 billion Sole Financial Joint ▪ Captured China outbound flows buyout by Chinese Advisor bookrunner / consortium lead manager 6 45% 45% Cost-Income Ratio Shareholder 44% 43% 43% KPIs 13% 11% Productivity gains from 8% digitalisation & cost Expense Growth management initiatives 3% 1% contained expense growth Dividends Expenses (SGD) 5,130 4,900 4,972 4,330 3,614 3,918 2012 2013 2014 2015 2016 2017 7 2.9 NPL Ratio 1.9 Asset Quality 1.7 1.4 1.3 1.2 1.1 NPL 0.9 0.9 Management of portfolio excl 1.0 0.9 O&G continued to be robust even as we conservatively recognised residual weak 4,219 2,979 O&G oil and gas exposures as 1,525 NPA 3,213 2,996 Total NPA 2,904 2,726 2,792 2,513 3,331 Others 3,091 2009 2010 2011 2012 2013 2014 2015 2016 2017 Overall portfolio healthy • Recognised residual weak O&G support services exposures as NPA to remove uncertainty about asset quality • Asset quality for the rest of the loan portfolio remained benign during the year 8 Customer KPIs Wealth Management Consumer Bank 4.22 Customer Engagement Score 1 4.12 Customer Engagement Score 1 CSISG Award by the vs. 4.17 in 2016 vs. 4.09 in 2016 Institute of Service Excellence Dividends Gold Award for Best Customer Experience Organisation SME Bank Large Corporates 4.07 Customer Engagement Score 1 4th Market Penetration Ranking 2 Maintained ranking (4th in 2016) Maintained customer satisfaction 1 Ipsos Customer Satisfaction Survey (CSS) for Wealth Management, Scorpio Partnership CSS for Consumer Banking and Nielsen SME survey Customer engagement scores (1 = worst, 5 = best) 2 Large Corporates Penetration Ranking from Greenwich 9 1% (vs 2016: 81%) Employee 82% Employee KPIs Engagement Awarded Regional Best Employer in Asia Pacific Asia Pacific Regional 28% 2% (vs 2016: 30%) Best Employer 2017, People Dividends Aon Hewitt of positions Development filled Enabled our people to broaden their exposure Best of the Best internally Employer in Singapore, Indonesia and Taiwan 1.2% (vs 2016: 11.8%) Employee 13% Attrition Voluntary attrition rate remained relatively stable Best-in-class attrition in Singapore & India 10
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