Customer Relationships PDF
120 Pages·2003·0.974 MB·English
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
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Description:
Fast-track route to understanding the relationship between organizations and the customer chain that contains both internal and external customers Covers key topics such as loyalty and customer retention. Also explores how to move beyond customer satisfaction to customer delight Case studies of Amazon.com, Kalmbach Publishing (US), Boeing (US), Saga (UK), Chowking Food Corporation (the Philippines) Includes a comprehensive resource guide, key concepts and thinkers, a 10-step action plan, and a section of FAQs
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
