CultureShock! A Survival Guide to Customs and Etiquette Austria Susan Roraff Julie Krejci cs! austria.indd 1 1/27/11 11:45:12 AM CultureShock! A Survival Guide to Customs and Etiquette Austria Julie Krejci Susan Roraff CS! Austria.indb i 3/14/11 9:21 AM This 3rd edition published in 2011 by: Marshall Cavendish Corporation 99 White Plains Road Tarrytown, NY 10591-9001 www.marshallcavendish.us First published in 2001 by Times Editions Pte Ltd; 2nd edition published in 2007 by Marshall Cavendish International (Asia) Private Limited. Copyright © 2007, 2011 Marshall Cavendish International (Asia) Private Limited All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. 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PO Box 65829, London EC1P 1NY, UK (cid:132) Marshall Cavendish International (Thailand) Co Ltd. 253 Asoke, 12th Flr, Sukhumvit 21 Road, Klongtoey Nua, Wattana, Bangkok 10110, Thailand (cid:132) Marshall Cavendish (Malaysia) Sdn Bhd, Times Subang, Lot 46, Subang Hi-Tech Industrial Park, Batu Tiga, 40000 Shah Alam, Selangor Darul Ehsan, Malaysia Marshall Cavendish is a trademark of Times Publishing Limited ISBN 13: 978-0-7614-6051-0 Please contact the publisher for the Library of Congress catalogue number Printed in Singapore by Times Printers Pte Ltd Photo Credits: All black and white photos from the authors except page 11 (Carol Roraff), pages 47 and 93 (Gary Krejci), page 43 (J. Jurkin), page 201 (Gerhard Krejci) and pages 134–135, 184–185, 196–197 and 216–217 (Photolibrary). All colour photos from Photolibrary. (cid:132) Cover photo: Getty Images All illustrations by TRIGG CS! Austria.indb ii 3/14/11 9:21 AM ABOUT THE SERIES Culture shock is a state of disorientation that can come over anyone who has been thrust into unknown surroundings, away from one’s comfort zone. CultureShock! is a series of trusted and reputed guides which has, for decades, been helping expatriates and long-term visitors to cushion the impact of culture shock whenever they move to a new country. Written by people who have lived in the country and experienced culture shock themselves, the authors share all the information necessary for anyone to cope with these feelings of disorientation more effectively. The guides are written in a style that is easy to read and covers a range of topics that will arm readers with enough advice, hints and tips to make their lives as normal as possible again. Each book is structured in the same manner. It begins with the first impressions that visitors will have of that city or country. To understand a culture, one must first understand the people—where they came from, who they are, the values and traditions they live by, as well as their customs and etiquette. This is covered in the first half of the book. Then on with the practical aspects—how to settle in with the greatest of ease. Authors walk readers through topics such as how to find accommodation, get the utilities and telecommunications up and running, enrol the children in school and keep in the pink of health. But that’s not all. Once the essentials are out of the way, venture out and try the food, enjoy more of the culture and travel to other areas. Then be immersed in the language of the country before discovering more about the business side of things. To round off, snippets of basic information are offered before readers are ‘tested’ on customs and etiquette of the country. Useful words and phrases, a comprehensive resource guide and list of books for further research are also included for easy reference. CS! Austria.indb iii 3/14/11 9:21 AM CONTENTS Preface vi Chapter 4 Acknowledgements viii Socialising with Dedication ix the Austrians 63 Map of Austria x Social Customs 64 Manners 66 Chapter 1 The Dress Code 69 First Impressions 1 An Invitation to Lunch Regional Impressions 6 or Dinner 71 Special Occasions 72 Chapter 2 University Student Customs 73 The History of Austria 12 Gay Life 75 Early History 13 Tipping 76 The Babenberg Dynasty 14 Chapter 5 The Habsburgs Dynasty 15 Settling In 77 The 16th and 17th Centuries 15 The 18th Century 16 Housing 78 The 19th Century 18 Visa 83 The 20th Century 21 Banking 85 Recent Developments 35 Post Offi ce 88 Telephone Service 91 Chapter 3 Internet 92 Austrian Folk 40 Radio and Television 92 The Family 43 Driving 92 Getting Away 46 Public Transportation 100 Saving for the future 48 Intra-city and International Travel 102 Friends 48 Medical Services 103 Motherhood 49 Education 106 The Neighbours 50 Shopping 107 The Cell Phone 51 Recycling 114 Farming Community 51 Free Time 114 Safety 52 Austria’s Unconventional Side 52 Chapter 6 Love those Dogs! 53 Austrian Cuisine: Death 55 Mahlzeit! 119 Religion 56 Regional Cuisine 120 The Jews 58 Entrées 122 Muslims 60 Soups 124 Immigrants 60 Beilagen 124 CS! Austria.indb iv 3/14/11 9:21 AM Salads 125 Compound Words 230 Breads 125 German is Phonetic 230 Desserts 125 Animal Names and Their Call 231 Health and Diet 128 Numbers 231 Meal Schedule 128 A Comment from Mark Twain 232 Where Should You Eat? 129 Dining Out 132 Chapter 9 Doing Business Schanigärten 136 in Austria Kaffeehäuser 136 234 Konditorei 138 The Economy 235 Beverages 138 Economic Sectors 236 Supermarkets 142 Business Customs 240 Naschmarkt 143 Attitude towards Business 244 Holiday Meals 144 Chapter 10 Fast Facts Chapter 7 249 Enjoying the Culture 148 Famous People 253 History of Literature Abbreviations 258 and Drama 149 Places of Interest 258 Baroque Era (1685–1780) 150 Biedermeier Era (1780–1848) 156 Culture Quiz 264 Historicism (1848–1897) 158 Do’s and Don’ts 271 Jugendstil and the Glossary 273 Secession (1897–1918) 160 Resource Guide 280 Contemporary ArtS 166 Further Reading 311 Museums 183 About the Authors 321 Palaces and Castles 192 Index 323 Monasteries and Churches 200 Festivals and Customs 202 Outdoor Activities and Sports 213 Chapter 8 The German Language 224 The Informal and Formal ‘You’ 227 Sentence Construction 228 The Many Different Cases 229 Capitalising Nouns 229 Gender 230 CS! Austria.indb v 3/14/11 9:21 AM PREFACE vi Austria! You’ve just found out that you are moving to Austria. Beautiful images pass through your mind of Baroque churches, castles and classical music, or maybe you think of heading directly to the Alps for a bit of skiing. Everyone you know is envious and you are excited at the prospect. Then it suddenly hits you that this is not a two-week vacation, but the next few years of your life! Thoughts turn to what it will be like to actually live in Austria and whether you will like it. Relax. It will not be that difficult, and if you keep an open mind and welcome new experiences, you will find yourself crying when the time comes for you to leave. Austria is a lovely country that is full of possibilities. After you learn what is expected of you and become well versed in the local etiquette and customs, you will do just fine. The main problem with being an expatriate is that you don’t always know why people do what they do, and in turn, you are uncertain as to what you should do. You don’t want to appear rude or do something embarrassing, but it happens to just about every new arrival. This book will help you understand the little things as well as the major points about Austrian society so that you can start off on the right foot. There are a few things you can do before you leave home. Probably the most important is to become familiar with basic German. Most Austrians in the major cities and quite a few in smaller towns speak very good English (besides other European languages), so knowing German isn’t vital, but it will help lessen the culture shock. Being able to read some of the signs and advertisements, or understanding the weather report on the radio, will help you feel at home in Austria. If your departure is somewhat sudden, there are plenty of excellent and not too expensive places to learn German in Austria. Studying there will also provide you with an excuse to get out and about in your new home and allow you to meet people who are in similar situations. Meeting new people is the second major weapon in the fight against culture shock. If you are heading to Austria with a job or are already enrolled in a school or university, you will have several opportunities to socialise. However, if you are giving up your job or studies and your social life back CS! Austria.indb vi 3/14/11 9:21 AM vii home to accompany your spouse or partner, it is essential that you make new friends and build your own life in Austria. Obviously, meeting people from your home country through clubs and organisations is the easiest path to follow, but why stop there? Although opportunities to meet and socialise with Austrians do not jump out at you every day, it is not impossible to make good friends. It can be very easy to isolate yourself from your host country and its people, but if you do, you’ll find that something is missing. Seek out Austrian friends and your efforts will be well rewarded. Finally, staying busy will help keep homesickness at bay. Austria is an outdoor lover’s paradise. You don’t have to be an excellent skier to enjoy the fresh air. In fact, the most popular pastime is wandern (hiking). If that’s too much exercise for you, the cities are bursting with museums, shops, concerts, opera and theatres. Every little town is a jewel to be discovered. Learn about the rich history of this land and take advantage of all that it offers. Do as much as you can and your time in Austria will fly by. If you follow this simple advice, we believe that your stay in this wonderful country will be as pleasant as ours has been. CS! Austria.indb vii 3/14/11 9:21 AM ACKNOWLEDGEMENTS viii The authors recognise that this book could not have been written without the help of many people. Our heartfelt thanks go to Julie’s husband Gary, the Schwanzer family, the Zanetti family, Adele Jibidar and Brian Roraff for contributing valuable information, answering endless questions and/or reviewing the manuscript. We would also like to thank Lisa Boucher, Peter Siavelis, Colleen Galvan, Carol and Robert Roraff, Pilar Peikoff, many teachers at the American International School in Vienna and the students of Central University of Iowa for their comments and insights. We are indebted to the many Austrians who have made us feel welcome in their country and who have shared their historically-rich culture with us. We would like to thank Jitka Dvorackova for keeping Benjamin smiling and Suzanne Kuhnard for entertaining Natascha while their mothers worked. Finally, we recognise that any errors are the responsibility of the authors. CS! Austria.indb viii 3/14/11 9:21 AM DEDICATION ix To our beautiful children, Natascha and Daniela, Benjamin and Tomás, who motivate us with their boundless energy and inspire us with their unending curiosity. CS! Austria.indb ix 3/14/11 9:21 AM