Cruise ship tourism PDF
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Cruise Ship Tourism 2nd Edition Cruise Ship Tourism 2nd Edition Edited by Ross Dowling Edith Cowan University, Australia and Clare Weeden University of Brighton,UK CABI is a trading name of CAB International CABI CABI Nosworthy Way 745 Atlantic Avenue Wallingford 8th Floor Oxfordshire OX10 8DE Boston, MA 02111 UK USA Tel: +44 (0)1491 832111 Tel: +1 (617)682-9015 Fax: +44 (0)1491 833508 E-mail: [email protected] E-mail: [email protected] Website: www.cabi.org © CAB International 2017. All rights reserved. No part of this publication may be reproduced in any form or by any means, electronically, mechanically, by photocopying, recording or otherwise, without the prior permission of the copyright owners. A catalogue record for this book is available from the British Library, London, UK. Library of Congress Cataloging-in-Publication Data Names: Dowling, Ross Kingston, editor. | Weeden, Clare, editor. Title: Cruise ship tourism / edited by Ross Dowling, Edith Cowan University, Australia and Clare Weeden University of Brighton, UK. Description: Second edition. | University of Brighton, UK : Clare Weeden, [2017] | Includes bibliographical references and index. Identifiers: LCCN 2016028997| ISBN 9781780646084 (hardback : alk. paper) | ISBN 9781786391179 (epub) Subjects: LCSH: Ocean travel. | Cruise lines. Cl assification: LCC G550 .C8327 2017 | DDC 387.5/42068--dc23 LC record available at https://lccn.loc.gov/2016028997 ISBN-13: 978 1 78064 608 4 Commissioning editor: Claire Parfitt Associate editor: Alexandra Lainsbury Production editor: Tim Kapp Typeset by SPi, Pondicherry, India Printed and bound in the UK by CPI Group (UK) Ltd, Croydon, CR0 4YY We wish to dedicate this book to the memory of the late Dr James Henry, esteemed lecturer in the Department of Marketing, University of Otago, New Zealand, one of the book’s contributors, who sadly passed away on 5 March 2016. James Arthur Henry (PhD) (12 December 1952 – 5 March 2016) Photo by Bill Nichol In addition Ross Dowling wishes to dedicate the book to: My wife Wendy, who has accompanied me to the ends of the earth, I thank you for the way you share your life, love and spirit with me. My six children and their families who are now living in Australia, England, New Zealand and South Korea. Miss Pat Higgins NP, Manager of Enrichment Programs, Norwegian Cruise Line Holdings Ltd, Miami, Florida, USA – the consummate cruise tourism professional and enthusiast who I have worked with since 1999. Contents About the Editors xi Contributors xiii Preface xvii Acknowledgements xxi 1 The World of Cruising 1 Ross Dowling and Clare Weeden PArT 1: FunDAmEnTAL PrInCIPLEs 41 2 Power and Profits in the Global Cruise Industry 43 Michael Clancy 3 representation without Taxation 57 Ross A. Klein 4 Flags of Convenience and the Global Cruise Labour market 72 William C. Terry 5 Corporate social responsibility in the Cruise sector 86 Xavier Font, Mireia Guix Navarrete and Maria Jesús Bonilla 6 Passengers and risk: Health, Wellbeing and Liability 106 Ross A. Klein, Michael Lück and Jill Poulston 7 Economics of Cruise shipping: The need for a new Business model 124 Michael P. Vogel 8 High Fees on the High seas? The Provision of Extra-Fee Products and services 138 Adam Weaver 9 ‘Oceans Apart’: Bridging the Gap between Academic research and Professional Practice in Cruise Tourism 145 Alexis Papathanassis PArT 2: THE CruIsE ExPErIEnCE: PEOPLE AnD PAssEnGErs 159 10 Talent management and the Cruise Industry 161 Philip Gibson 11 A sailor’s Life for me: An Example of How One Port of Call Has Developed in the Hope of meeting Crew Expectations 177 Maree Thyne and James Henry vii 12 mediating the Cruise Experience 188 Jo-Anne Lester 13 Conceptualizing the Cruise ship Tourist Experience 205 Júlio Mendes and Manuela Guerreiro 14 managing Health-related Crises in the Cruise Industry 220 Bingjie Liu and Lori Pennington-Gray 15 Cruises, safety and security in a Violent World 236 Peter E. Tarlow PArT 3: mArkETs, mArkETInG AnD mOTIVATIOns 259 16 safe, secure and sustainable: Attributes of a strong Cruise Brand 261 Arja Lemmetyinen 17 The Image of Cruise ship Holidays on Italian Television: A Comparative Analysis 274 Gabriella Polizzi and Antonino Mario Oliveri 18 Purchasing Attributes for Cruise Passengers 290 Sheree-Ann Adams and Xavier Font 19 motivations and Constraints of Cruising for the us and Chinese markets 304 James F. Petrick, Suiwen (Sharon) Zou and Kam Hung 20 Children and the Family market 317 Claire Lambert and Ross Dowling 21 Cruising with Pride: The LGBT Cruise market 332 Nigel Jarvis and Clare Weeden 22 The Changing Consumer: ‘Digital Cruising’ 348 Ioannis S. Pantelidis PArT 4: ImPACTs OF CruIsE sHIP TOurIsm: sTAkEHOLDErs, POLITICs AnD POWEr 361 23 stakeholders’ Perceived Gains and Obstacles of Cruise ship Tourism Development: The Case of La Palma Island 363 Abel Duarte Alonso and Nevil Alexander 24 Cruise ships and Protected Areas in the marine Biome: An Analysis of Tourism in the Brazilian Context 378 Eloise Silveira Botelho, Carla Fraga and Rodrigo Vilani 25 sailing into stormy Waters? understanding the Community Impacts of Cruise Tourism Growth in Akaroa, new Zealand 393 Michael C. Shone, Jude Wilson, David G. Simmons and Emma J. Stewart viii Contents 26 C ruise Tourism in a remote small Island – High Yield and Low Impact? 408 Joseph M. Cheer 27 Cruise Tourists on the mainland. Itineraries and Interactions 424 Gaetano Sabato PArT 5: PLAnnInG AnD mAnAGEmEnT FOr susTAInABLE CruIsInG 439 28 Environmental reporting in the Cruise Industry 441 C. Michael Hall, Hannah Wood and Sandra Wilson 29 Improving sustainable management of Expedition Cruise Destinations in Australia: Governance and management Lessons from the Great Barrier reef, the kimberley and Tasmania 465 Claire Ellis, Pascal Scherrer and Kaye Walker 30 sailing in Icy Waters: Antarctic Cruise Tourism Development, regulation and management 484 Daniela Liggett and Emma J. Stewart PArT 6: POrTs, DEsTInATIOns AnD InFrAsTruCTurE DEVELOPmEnT 505 31 Development of Cruise Tourism in saudi Arabia 507 Emad Monshi and Noel Scott 32 Cruise Itinerary Planning 524 Marianna Sigala 33 Is China a new Goldmine for Cruise Companies? 546 Véronique Mondou and Benjamin Taunay 34 Cruising in Asia, with a Focus on China 562 Ross Dowling and Iris Mao PArT 7: COnCLusIOns AnD FuTurE DIrECTIOns 573 35 Conclusions and Future Directions 575 Clare Weeden and Ross Dowling Index 583 Contents ix
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