Table Of Content

Caribbean Community ≠ EDICT OF GOVERNMENT ± In order to promote public education and public safety, equal justice for all, a better informed citizenry, the rule of law, world trade and world peace, this legal document is hereby made available on a noncommercial basis, as it is the right of all humans to know and speak the laws that govern them. CRS 11-1 (2011) (English): Tourist Accomodation General Requirements CARICOM REGIONAL STANDARD Specification for tourist accommodation Part 1: General requirements CRS 11: Part 1: 2011 Caribbean Community CARICOM Regional Organisation for Standards and Quality (CROSQ) 2nd Floor Nicholas House 29 & 30 Broad Street Bridgetown, St Michael Barbados T: 246.622.7670 | F: 246.622.7678 Website: http://www.crosq.org  CROSQ 2011 – All rights reserved Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission. CARICOM REGIONAL STANDARD Specification for tourist accommodation Part 1: General requirements CRS 11: Part 1: 2011 CARICOM Regional Organisation for Standards and Quality (CROSQ) 2nd Floor, Nicholas House 29 & 30 Broad Street Bridgetown, St. Michael Barbados T: 246.622.7670 | F: 246.622.7678 Website: http://www.crosq.org  CROSQ 2011 – All rights reserved. No part of this publication is to be reproduced without the prior written consent of CROSQ. ISBN 978-976-8234-27-8 ICS 03.200 CRS 11: Part 1: 2011 AMENDMENTS ISSUED SINCE PUBLICATION AMENDMENT DATE OF TYPE OF NO. OF TEXT TEXT OF NO. ISSUE AMENDMENT AFFECTED AMENDMENT ii CRS 11: Part 1: 2011 ATTACHMENT PAGE FOR CRS AMENDMENT SHEETS iii CRS 11: Part 1: 2011 Committee representation This CARICOM Regional Standard was developed under the supervision of the Regional Technical Committee for Tourism and Hospitality Services (RTC 6) (hosted by the CARICOM Member States, Barbados and Saint Lucia) which at the time comprised the following members: Member Representing Ms. Kim Osborne (Chairperson) Organization of American States Ms. Bonita Morgan Caribbean Tourism Organisation Mrs. Nadia Pacquette-Anselm Dominica Bureau of Standards Ms. Nkechi Williams Trinidad and Tobago Bureau of Standards Ms. Tzarmallah Haynes (Technical Secretary) Saint Lucia Bureau of Standards Ms. Renate Sealy (Technical Secretary) Barbados National Standards Institution NOTE The Barbados National Standards Institution (BNSI) and The Saint Lucia Bureau of Standards (SLBS) share the Joint Secretariat for RTC 6, Tourism. iv CRS 11: Part 1: 2011 Contents Foreword ................................................................................................................................................. 1 1 Scope ......................................................................................................................................... 2 2 Terms and definitions ................................................................................................................. 2 3 General requirements ................................................................................................................ 3 3.1 Legal requirements .................................................................................................................... 3 3.2 Physical requirements ................................................................................................................ 3 3.3 Personnel requirements ............................................................................................................. 4 3.3.1 Training ...................................................................................................................................... 4 3.3.2 Appearance ................................................................................................................................ 4 3.4 Safety and security requirements .............................................................................................. 5 3.4.1 General safety ............................................................................................................................ 5 3.4.2 Fire safety .................................................................................................................................. 6 3.4.3 Natural hazard management ..................................................................................................... 7 3.4.4 Chemicals and hazardous materials .......................................................................................... 8 3.4.5 Other safety requirements.......................................................................................................... 8 3.4.6 Security ...................................................................................................................................... 8 3.5 Pest control ................................................................................................................................ 8 3.6 Waste management ................................................................................................................... 9 4 Public areas ............................................................................................................................... 9 4.1 Reception or front desk .............................................................................................................. 9 4.2 Public restrooms ...................................................................................................................... 10 4.3 Dining area ............................................................................................................................... 11 4.4 Sitting Area ............................................................................................................................... 11 5 Private areas ............................................................................................................................ 11 5.1 Guestrooms .............................................................................................................................. 11 5.2 Balconies .................................................................................................................................. 14 v CRS 11: Part 1: 2011 5.3 Bathrooms ................................................................................................................................ 14 6 Customer satisfaction ............................................................................................................... 15 6.1 Customer feedback .................................................................................................................. 15 6.2 Complaints management system ............................................................................................. 15 7 Food preparation and service .................................................................................................. 16 8 Staff facilities ............................................................................................................................ 16 8.1 Staff restrooms ......................................................................................................................... 16 8.2 Break areas .............................................................................................................................. 16 9 Onsite laundry facilities ............................................................................................................ 16 10 Records .................................................................................................................................... 17 Annex A (normative) Health, safety and environmental considerations .............................................. 18 Annex B (informative) Guide to providing facilities for persons with disabilities .................................. 20 List of tables Table 1 — Minimum luminance by area ................................................................................................. 4 Table B.1 — Minimum number of accessible guest bedrooms ............................................................ 22 vi