Crisp: Developing as a Professional: 50 Tips for Getting Ahead (Fifty-Minute Series)

165 Pages·2003·1.11 MB·English

by  Manning Manning

Cover

Developing As a Professional : 50 Tips for
title:
Getting Ahead Fifty-Minute Series
Manning, Marilyn Jakad.; Haddock,
author:
Patricia.
publisher: Course PTR
isbn10 | asin: 1560526971
print isbn13: 9781560526971
ebook isbn13: 9781417520657
language: English
Success in business, Professional
subject
employees--Conduct of life.
publication date: 2004
lcc: HF5386.M303 2004eb
ddc: 650.1
Success in business, Professional
subject:
employees--Conduct of life.
Page i
Developing as a Professional
50 Tips for Getting Ahead
Marilyn Manning, Ph.D., CMC, CSP and
Patricia Haddock
A Fifty-Minute™ Series Book
This Fifty-Minute™ book is designed to be “read with a pencil.” It is an
excellent workbook for self-study as well as classroom learning. All
material is copyright-protected and cannot be duplicated without
permission from the publisher. Therefore, be sure to order a copy for
every training participant by contacting:
1-800-442-7477 Menlo Park, CA www.crisplearning.com
Page ii
CREDITS:
Senior Editor: Debbie Woodbury
Assistant Editor: Genevieve McDermott
Production Manager: Denise Powers
Design: Nicole Phillips
Production Artist: Rich Lehl
Cartoonist: Ralph Mapson
All rights reserved. No part of this book may be reproduced or transmitted
in any form or by any means now known
or to be invented, electronic or mechanical, including photocopying,
recording, or by any information storage or
retrieval system without written permission from the author or publisher,
except for the brief inclusion of quotations
in a review.
© 2004 Crisp Publications, Inc.
Printed in Canada by Webcom Limited
04 05 06 07 10 9 8 7 6 5 4 3 2 1
Library of Congress Catalog Card Number 2003113678
Manning, Marilyn and Patricia Haddock Developing as a Professional
ISBN 1-56052-697-1 (Print Edition)
Page iii
Learning Objectives For:
DEVELOPING AS A PROFESSIONAL
The objectives for Developing as a Professional are listed below. They
have been developed to guide you, the reader, to the core issues
covered in this book.
The Objectives of this book are:
1) To help you take your job seriously and believe that what you do is

important
2) To describe appropriate behavior in business and social situations
3) To show you how to present yourself professionally
4) To develop good oral and written communication skills
5) To help you maintain good professional relationships with co-workers

and customers
6) To teach you how to improve your job skills
7) To demonstrate how to handle tough situations
Assessing Your Progress
In addition to the learning objectives, Crisp Learning has developed an
assessment that covers the fundamental information presented in this
book. A 25-item, multiple-choice and true-false questionnaire allows the
reader to evaluate his or her comprehension of the subject matter. To buy
the assessment and answer key, go to www.crisplearning.com and
search on the book title, or call 1-800-442-7477.
Assessments should not be used in any employee selection process.
Page iv
About the Authors
Dr. Marilyn Manning works with organizations to solve workplace
problems. She mediates workplace conflicts, facilitates team processes
and strategic planning, gives speeches and workshops, leads meetings,
and coaches managers and senior executives one-on-one for leadership
effectiveness.
Marilyn is one of only 17 speakers internationally who hold both the
Certified Management Consultant (CMC) and the Certified Speaking
Professional (CSP) designations. She is a regular contributor to
Semiconductor magazine. Her clients include General Electric, Johnson
& Johnson, Lucent Technologies, United Airlines, U.S. Department of the
Interior, Stanford University & Hospital, Packard Foundation, University of
Chicago, and Visa. A trainer, consultant, and author, Dr. Manning holds
an M.A. in Social Science and an M.A. and Ph.D. in Psychology.
For information about Marilyn’s workshops, speaking topics, and
consulting services, visit her Web site at www.mmanning.com or call her
at 650-965-3663.
Patricia Haddock is a communications and training consultant who helps
her clients attract, retain, and develop employees, increase productivity
and effectiveness, and improve written and oral communication skills.
She specializes in teaching oral and written communication skills and
self-development programs.
Patricia is a contract instructor for Foothill DeAnza Community College
Business and Industry Institute and has served as a faculty member of
the Management Academy of the City of Palo Alto, the National Judicial
College, and the University of California Extension. She has authored or
co-authored more than 600 magazine articles and 11 books, including
The Time Management Workshop (AMACOM). Her clients include
Fujitsu, the IRS, General Dynamics, Stanford Linear Accelerator, Varian,
Stanford University, Kaiser Permanente, Wind River, and United
Technologies. She is a member of the American Society of Journalists
and Authors and The Society of Children’s Book Writers and Illustrators.
For information about Patricia’s workshops, speaking topics, and
consulting services, visit her Web site at www.patriciahaddock.com or call
her at 888-863-3919.
Page v
Preface
“Hold yourself responsible for a higher standard than anybody expects of
you. Never excuse yourself.”
—Henry Ward Beecher
Knowing your job is an important step in getting ahead at work, but being
good at your job may not be enough. You must also be thought of as a
professional business person. Being a professional is more than being
technically proficient. It’s being able to communicate effectively, interact
with others appropriately, and develop long-term, mutually beneficial
relationships.
We wrote this book to help you build your reputation as a true
professional. If you practice the tips, you will develop the skills you need
to succeed. We suggest that you take things slowly. Choose one tip to
start with and when it becomes a habit, add one or two more.
It takes about three weeks of consistent practice to change a habit. Start
by writing down a specific behavioral change you are willing to make.
Keep your written goal visible all day. Ask someone you trust to give you
feedback when he or she sees you improving. As you master one
change, you can move on to another. Making small improvements can
result in major positive changes.
People with a reputation of professionalism are seen as those who are
flexible and want to learn. As you change some of your habits, you will be
noticed as someone others can depend on and trust.
Marilyn Manning, Ph. D. Patricia Haddock
Dedication
For my husband, Seth, my children Melissa and Scott, and my brother,
Bill Jakad, who always support my work and life.—Marilyn
For my sister, Bev, who’s always there for me.—Pat
Page vi
Contents
Part 1:
Become a Professional
Tip 1: Define Professionalism for Yourself 3

Tip 2: Develop a Professional Attitude 4

Tip 3: Respect Yourself 6

Tip 4: Respect Others 8

Tip 5: Be a Team Player 9

Tip 6: Respect the Chain of Command 10

Tip 7: Beware of Office Politics 12

Tip 8: Develop Good Work Habits 14

Tip 9: Act Like a Professional 16

Tip 10: Professionalism Checklist 18

Part 2:
Mind Your Manners
Tip 11: Practice Gender-Neutral Etiquette 21

Tip 12: Master Business Entertaining 22

Tip 13: Tip Appropriately 24

Tip 14: Model Mealtime Etiquette 25

Tip 15: Meet and Greet People 27
Tip 16: Mind Your Cubicle Manners 31

Tip 17: Don’t Blow Smoke 33

Tip 18: Manners Checklist 35