Creating High Performance Teams: Applied Strategies and Tools for Managers and Team Members

417 Pages·2015·3.09 MB·English

by  Ray Aldag

CREATING HIGH PERFORMANCE TEAMS
APPLIED STRATEGIES AND TOOLS FOR
MANAGERS AND TEAM MEMBERS
Creating High Performance Teams is an accessible and thorough new
introduction to this key area of business education. Written by teams experts
Ramon J. Aldag and Loren W. Kuzuhara, this book provides students with
both a fi rm grounding in the key concepts of the fi eld and the practical tools
to become successful team managers and members. Built on a solid foun-
dation of the most up-to-date research and theory, the chapters are packed
with case studies, real-world examples, and tasks and discussion questions,
while a companion website supports the book with a wealth of useful re-
sources for students, team members, and instructors.
Centered around an original model for high performance teams, topics
covered include the following:
• Building and developing effective teams
• Managing diversity
• Fostering effective communication
• Team processes—meetings, performance management
• Dealing with change and team problems
• Addressing current issues—virtual teams, globalization
With its combined emphasis on principles and application, interwoven
with the tools, topics, and teams issues most relevant today, C reating High
Performance Teams is perfectly placed to equip upper-level undergraduate
and MBA students with the knowledge and skills necessary to take on teams
in any situation.

Ramon (Ray) J. Aldag is a professor in the Department of Management
and Human Resources at the Wisconsin School of Business, University of
Wisconsin–Madison, USA. He holds the Glen A. Skillrud Family Chair in
Business.
Loren W. Kuzuhara is a teaching professor in the Department of Management
and Human Resources at the Wisconsin School of Business, University of
Wisconsin–Madison, USA.
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CREATING
HIGH PERFORMANCE
TEAMS
Applied Strategies and
Tools for Managers and Team Members
RAMON J. ALDAG AND LOREN W. KUZUHARA
First published 2015
by Routledge
711 Third Avenue, New York, NY 10017
and by Routledge
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2015 Taylor & Francis
The right of Ramon J. Aldag and Loren W. Kuzuhara to be identifi ed as
authors of this work has been asserted by them in accordance with
sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or
utilised in any form or by any electronic, mechanical, or other means, now
known or hereafter invented, including photocopying and recording, or in
any information storage or retrieval system, without permission in writing
from the publishers.
Trademark notice: Product or corporate names may be trademarks or
registered trademarks, and are used only for identifi cation and explanation
without intent to infringe.
Library of Congress Cataloging-in-Publication Data
Aldag, Ramon J., 1945–
Creating high performance teams : applied strategies and tools for
managers and team members / Ramon J. Aldag and Loren W. Kuzuhara.
pages cm
Includes bibliographical references and index.
1. Teams in the workplace. 2. Organizational behavior. I. Kuzuhara,
Loren W. II. Title.
HD66.A43 2015
658.4′022—dc23
2014025765
ISBN: 978-0-415-53491-8 (hbk)
ISBN: 978-0-415-53841-1 (pbk)
ISBN: 978-0-203-10938-0 (ebk)
Typeset in Sabon & Frutiger
by Apex CoVantage, LLC
For my wife, Deborah Douglas; our children, Kat Aldag,
Lizzie Aldag Carley, Drew Douglas, and Wyn Douglas; our daughter-in-law,
Shahree Douglas; our son-in-law, Eli Carley Olson; our grandson,
Anthony Fazzari; and our bichon frise, Lily.
RAMON J. ALDAG
For my wife, Lavina, my son, Daniel, and my daughter, Carolyn.
LOREN W. KUZUHARA
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BRIEF CONTENTS
List of Figures xvii
A Visual Tour of Creating High Performance Teams xxiii
CHAPTER 1 Teams: Opportunities and Challenges 1
CHAPTER 2 Designing the Team System 26
CHAPTER 3 Building and Developing the Team 48
CHAPTER 4 Socializing, Building Trust, Training, Motivating,
and Leading Teams 67
CHAPTER 5 Managing Team Diversity 111
CHAPTER 6 Fostering Effective Communication in Teams 143
CHAPTER 7 Facilitating Team Processes 162
CHAPTER 8 Managing Change in Teams 193
CHAPTER 9 Dealing with Team Problems 210
CHAPTER 10 Teams: Evaluating Team Effectiveness 245
CHAPTER 11 The New Teams:
Virtual, Global, Connected, and Self-Managing 269
CHAPTER 12 Designing and Implementing Team-Based
Organizations 302
CHAPTER 13 Teams Summary and Integration 324
Glossary 339
Subject Index 369
Author Index 380
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CONTENTS
List of Figures xvii
A Visual Tour of Creating High Performance Teams xxiii
CHAPTER 1 Teams: Opportunities and Challenges 1
Learning Objectives 1
Team Management and Why It Matters 1
Maximizing the Value of This Text for
Your Career Success 5
Differences between Groups and Teams 6
Types of Teams in Organizations 7
Characteristics of Effective Teams 11
The Scholtes Team Model 12
The Hill and Anteby Model for Analyzing Teams 13
Practical Implications of the Hill and Anteby Model 16
John Maxwell’s “17 Indisputable Laws of Teamwork” 17
American Society for Quality’s International
Team Excellence Criteria 19
Common Problems with Teams 22
Five Dysfunctions of a Team 22
An Integrated Model for High Performance Teams 23
Summary and Integration 24
CHAPTER 2 Designing the Team System 26
Learning Objectives 26
Designing a Team System 26
Developing Team Scope and Objectives: The Team Charter 27
Basic Elements of a Team Charter 27
Procedure for Developing a Team Charter 30
Practical Guidelines for Using a Team Charter 30
Developing a Team Project Timeline: Gantt Chart 32
Benefi ts of a Gantt Chart 34
Procedure for Developing a Gantt Chart 34
Practical Guidelines for Using a Gantt Chart 36
Developing a Role Responsibilities Matrix 37
What Is It? 37
Benefi ts of a Role Responsibilities Matrix 39
Procedure for Developing a Role
Responsibilities Matrix 39