Creating a Culture for Information Systems Success

103 Pages·2019·1.958 MB·English

by  Zakariya Belkhamza (author)

Creating a Culture for B Information Systems Collection
THE BUSINESS EL
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EXPERT PRESS Information Systems Success H Daniel J. Power, Editor
A
DIGITAL LIBRARIES M
Second Edition Z
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EBOOKS FOR Zakariya Belkhamza
BUSINESS STUDENTS
Curriculum-oriented, born- In the era of disruptive technology, the dilemma of why a
Creating a
digital books for advanced particular information system encountered unanticipated
business students, written resistance and never met expectations is still considered an
by academic thought emerging issue. While this context has been intensively stud-
Culture for
leaders who translate real- ied, we still lack evidence on how this organizational context is
world business experience affecting the success of information systems from a manager-
into course readings and ial action perspective. This type of managerial involvement is
reference materials for Information
often neglected to the extent that it becomes a major obstacle
students expecting to tackle
to organizational performance.
management and leadership C
challenges during their The objective of Creating a Culture for Information Systems REA Systems
Success is to assist CIOs and IT managers on how to use their T
professional careers. IN
managerial actions to create a suitable cultural environment
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POLICIES BUILT in the organization that leads to a successful and sustainable A
BY LIBRARIANS C Success
implementation of information systems function. The book U
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• Unlimited simultaneous provides guidelines for managers on how to create this or- T
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usage ganizational context, measure it, and make sure it leads to a R
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• Unrestricted downloading successful implementation and use of information systems. It FO Second Edition
and printing R
• Perpetual access for a carefully illustrates its main theme by providing examples and IN
cases to explain how the behavioral context of an organization F
one-time fee O
led by its managers and executives would lead to the success R
• No platform or M
of the information systems function. A
maintenance fees T
• Free MARC records IO
Zakariya Belkhamza is a senior lecturer in MIS at the faculty N
• No license to execute of Business, Economics and Accountancy, Universiti Malaysia S
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The Digital Libraries are a Sabah, and a visiting professor of information systems at the ST
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comprehensive, cost-eff ective Ahmed Bin Mohammed Military College, Qatar. He teaches M
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way to deliver practical management information systems subjects at both under- S
treatments of important graduates and postgraduate levels. He holds a PhD in manage- UC Zakariya Belkhamza
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business issues to every ment information systems and master’s degree in business. E
S
student and faculty member. In addition to his teaching experience, he is involved in many S
research and consulting activities in Malaysia, Thailand and
Turkey and Algeria. He has more than 15 years of research ex-
perience. He authored several books and his research appeared
For further information, a
in many international journals and publications.
free trial, or to order, contact: 
[email protected] Information Systems Collection
www.businessexpertpress.com/librarians
Daniel J. Power, Editor
Creating a Culture
for Information
Systems Success

Creating a Culture
for Information
Systems Success
Second Edition
Zakariya Belkhamza
Creating a Culture for Information Systems Success, Second Edition
Copyright © Business Expert Press, LLC, 2019.
All rights reserved. No part of this publication may be reproduced, stored
in a retrieval system, or transmitted in any form or by any means—
electronic, mechanical, photocopy, recording, or any other except for
brief quotations, not to exceed 250 words, without the prior permission
of the publisher.
First published in 2019 by
Business Expert Press, LLC
222 East 46th Street, New York, NY 10017
www.businessexpertpress.com
ISBN-13: 978-1-94897-631-2 (paperback)
ISBN-13: 978-1-94897-632-9 (e-book)
Business Expert Press Information Systems Collection
Collection ISSN: 2156-6577 (print)
Collection ISSN: 2156-6593 (electronic)
Cover and interior design by S4Carlisle Publishing Services Private Ltd.,
Chennai, India
First edition: 2015
Second edition: 2019
10 9 8 7 6 5 4 3 2 1
Printed in the United States of America.
Dedication
To Mom and Dad,
my wife,
and my two little daughters, Syrine and Ikram
with love

Abstract
It has been widely reported that issues related to organizational context
appear frequently in discussions of information systems success. The
claim that the i nformation system did not fit the behavioral context
in an organization is often part of the explanation of why a particular
information system encountered unanticipated resistance and never met
expectations. This is undoubtedly true in today’s global connectivity and
digitalization, where technology advancement is moving faster than speed
of human development. While this context has been intensively studied,
we still lack evidence on how this organizational context is affecting the
success of information systems from a managerial action perspective. This
type of managerial involvement is often neglected to the extent that it
becomes a major obstacle to organizational performance.
The objective of this book is to assist chief information officers and
information technology managers on how to use their managerial actions
to create a suitable cultural environment in the organization that leads
to a successful implementation of information systems. The book will
also provide guidelines for managers on how to create this organizational
context, measure it, and make sure it leads to a successful implementa-
tion and use of information systems. The book’s main theme is to explain
how the behavioral context of an organization led by its managers and
executives would lead to the success of the information systems function.
In this book, we first begin by illustrating how the managerial actions of
managers and executives can build a behavioral context. Then, we provide
some guidelines to measure this behavioral context. Finally, we explain how
the success of the information systems function occurs as a result of this pro-
cess. The term system behavioral success model represents how the system, re-
sulting from the managerial action of the information systems managers and
executives in an information systems context, leads to the success of the infor-
mation systems, in other words, how a behavior leads to the success of a tech-
nical system amidst a complex organizational behavioral structure of change.
Keywords
information effectiveness; information systems; information systems
success; managerial action; organizational context; service performance;
system performance

Contents
Acknowledgments ...................................................................................xi
Chapter 1 Introduction .....................................................................1
Chapter 2 Implementing Information Systems in Organizations .......7
Chapter 3 Measuring Information Systems Success ..........................31
Chapter 4 Organizational Context ...................................................45
Chapter 5 Conclusion......................................................................67
Notes....................................................................................................75
References .............................................................................................77
Further Readings ..................................................................................81
About the Author ..................................................................................83
Index ...................................................................................................85