Consumer Testing - Medicare and You 2001 Handbook, Audio Edition : Final Report - July 2001 PDF
Preview Consumer Testing - Medicare and You 2001 Handbook, Audio Edition : Final Report - July 2001
American Foundation for the Blind Department of Policy Research and Program Evaluation Elaine Gerber, Ph.D. Corinne Kirchner, Ph.D. Consumer Testing - Medicare and You 2001 Handbook, Audio Edition Final Report - July 2001 with supportfrom & Centerfor Medicare Medicaid Services Contract No: HCFA-01-0125 (LA 3?? American Foundation for the Blind Department of Policy Research and Program Evaluation Elaine Gerber, Ph.D. ([email protected]) Corinne Kirchner, Ph.D. ([email protected]) Consumer Testing - Medicare and You 2001 Handbook, Audio Edition Final Report - July 2001 with supportfrom & Centerfor Medicare Medicaid Services Contract No: HCFA-01-0125 Note: Accessible versions are available upon request Final Report -July 2001 Consumer Testing Medicare and You 2001 Handbook, audio edition Acknowledgments 2 Acronyms 3 I. Introduction 4 II. Perspective on Formatting Reference Materials for Audiotape 6 III. Findings and Recommendations 8 A. About the Participants 8 B. Findings about Access 9 C. Findings about Navigation 10 D. Findings about Content 14 E. Additional Recommendations 17 IV. Future Research 19 V. Methodology 21 A. Respondent Categories 22 B. Candidate Selection 23 C. Focus Group and Usability Guides 27 D. Length and Recording 28 E. Limitations/Strengths 28 References 30 Appendices A. Focus Group Moderator's Guide B. Usability Moderator's Guide C. CMS Statement ofWork and AFB Proposal / Acknowledgments This project, like any other, required teamwork. In particular, we would like to thank Elizabeth Summers and Dana Siegel ofthe Policy Research and Program Evaluation Department, AFB, for their research assistance. Jim Veltman, Director ofAFB's Talking Book Department, is responsible for our initial contact with the Center for Medicare & Medicaid Services (CMS) staff, and has served as our business manager for this project. We are especially appreciative ofthe extraordinarily insightful and enthusiastic guidance by Elizabeth Ostrowski, CMS's Project Officer. Her contribution extends from assistance with the development ofthe Moderator's guides and directions for recruitment, to support of innovative methodologies to grasp hard-to-reach consumer input. We are likewise appreciative ofJanice Drass, Director ofBeneficiary Education, and the rest ofthe staffin the Division of Beneficiary Education (DBE), the Beneficiary Education and Analysis Group (BEAG), and Center for Beneficiary Choices (CBC) at CMS. In addition, we are grateful to all the test participants for their time and input. Elaine Gerber, Ph.D. Senior Research Associate, Policy Research and Program Evaluation Department Corinne Kirchner, Ph.D. Director, Policy Research and Program Evaluation American Foundation for the Blind Acronyms ACB - American Council ofthe Blind AFB - American Foundation for the Blind APH - American Printing House for the Blind, Inc BEAG - Beneficiary Education and Analysis Group CBC - Center for Beneficiary Choices CMS- Center for Medicare & Medicaid Services DBE - Division ofBeneficiary Education DTB - Digital Talking Books HCFA - Health Care Financing Administration LOC - Library ofCongress NBA - National Braille Association NFB - National Federation ofthe Blind NLS - National Library Service for the Blind and Physically Handicapped PRPE - Policy Research and Program Evaluation Department PSAs - Public Service Announcements RFB&D - Recording for the Blind and Dyslexic SSA - Social Security Administration
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