ZooBiology 26:471–486(2007) RESEARCH ARTICLE Conservation Partnerships between Zoos and Aquariums, Federal and State Agencies, and Nongovernmental Organizations Kathleen N. Smith,1,2(cid:1) James H. Shaw,3 Tammie Bettinger,2 Beth Caniglia,4 and Tracy Carter1 1Department of Zoology, Oklahoma State University, Stillwater, Oklahoma 2Disney’s Animal Kingdom, Lake Buena Vista, Florida 3Department of Natural Resources, Ecology, and Management, Oklahoma State University, Stillwater, Oklahoma 4Department of Sociology, Oklahoma State University, Stillwater, Oklahoma Partnerships are essential for the success of conservation organizations as they strivetoachievetheultimategoalofrestoringandpreservingbiodiversity.Nowis a particularly crucial time to develop partnerships owing to increasing financial constraints on all organizations and the urgent need for species recovery and habitat preservation. This study identified characteristics of successful conserva- tionpartnershipsbetweenAssociationofZoosandAquariums(AZA)accredited institutions and related facilities, US and international governmental agencies, andnongovernmentalorganizations.OnehundredandfiveAZAaccreditedzoos andaquariumsorrelatedfacilitiesparticipatedinthepreliminarysurvey.Staffat 75 of those zoos and aquariums were interviewed by telephone for a follow-up survey. Respondents were asked which characteristics most contributed to the successoftheirpastandcurrentconservationpartnerships.Datawereanalyzedin two ways: descriptive statistics and principal component analysis. Descriptive statistics showed that effective leadership, clear and consistent communication, and trust between partners were the top three characteristics that led to partnership success. Ineffective leadership by those in charge, lack of clear, consistentcommunicationbetweenpartners,andunreliableorinsufficientsources of funding were the top three characteristics that inhibited partnership success. Grantsponsor:Disney’sAnimalKingdom. (cid:1) Correspondenceto:KathleenN.Smith,Disney’sAnimalKingdom,P.O.Box10000,LakeBuenaVista, FL32830.E-mail:[email protected] Received5October2006;Revised23January2007;Accepted4May2007 DOI10.1002/zoo.20142 Publishedonline12September2007inWileyInterScience(www.interscience.wiley.com). rr2007Wiley-Liss, Inc. 472 Smithet al. Using principal component analysis, the variables for each question on the questionnaire were reduced to a smaller subset of categories. Structure, personalities, process, and commitment were the four principal components of successful conservation partnerships. The three principal components that inhibitedconservationpartnershipswere:communication,partnershippersonnel, andpartnerinequality.Resultsgainedfromthisresearcharesuretoincreasethe probabilityofsuccessbothforconservationpartnershipsthathavealreadybeen established and for those that may develop in the future. Zoo Biol 26:471–486, 2007. (cid:1)c 2007Wiley-Liss,Inc. Keywords: evaluating; structure; personalities; commitment; process INTRODUCTION The current status of our imperiled environment combined with limited resources within any single organization has necessitated the creation of conserva- tion partnerships. Partnerships with zoos and aquariums have become prevalent increasingly over the past 30 years, providing crucial understanding, data, and programing [Clark and Brunner, 2002]. Although partnerships play an important role in conservation programs, there have been few published reports evaluating their effectiveness. Now is a particularly crucial time to undertake such evaluation owingtoincreasingfinancialconstraintsonallorganizationsandtheurgentneedfor species recovery and habitat preservation. Details of what constitutes a successful partnership could increase the probability of success both for partnerships that are established and for those that have yet to develop. The goal of this study was to identify factors that contributed to successful conservation partnerships. Successful partnerships are characterized by attaining partnership objectives and establishing and maintaining amicable relationships within the partnership. Evaluating Conservation Partnerships For decades, governmental agencies, nongovernmental organizations, and zoos and aquariums have worked independently toward similar conservation goals but did not combine efforts. This trend is changing. Organizational exclusivity has been exchanged for cooperation, as international, national, and local initiatives are paving the way for the formation of partnerships. Mallinson [1991] explored the requirements of conservation partnerships in 1981statingthatsuccessfulconservationpartnershipsandprogramscanbeeffective only if they are adopted and supported by local people living in the regions where species are endemic. He found that success depends on the technical quality of the proposal, the strength of political support, commitment from all stakeholders involved,aproperhumanbalance,personalrelationships,andtheexistenceofpolicy framework for the conservation effort [Mallinson, 1991]. Miller et al. [1994] investigated common organizational problems associated with the inadequate planning and implementation process of endangered species recovery. They proposed the following recommendations for improving the initial planningstagesoftherecoveryefforts:(1)theformationofatask-orientedrecovery team of experienced leaders; (2) the incorporation of species-specific experts to addresscriticalissues;(3)laterintherecoveryprocess,theleadagency,whereasstill ZooBiologyDOI10.1002/zoo EvaluatingConservationPartnerships 473 maintaining supervision of the project, should impart most of its implementing obligations to other partners. Clark and Brunner [2002] suggested that the decision-making process is also critical to partnerships for endangered species recovery. They warn against ‘‘goal- substitution,’’ or ulterior motives, from partnership participants that can distract from the true goal of the partnerships. From their perspective, a better under- standing of the decision-making process in endangered species recovery would lead to more successful partnerships. Rocha and Jacobson [1998] analyzed three new partnerships formed among agencies responsible for protected areas and nongovernmental organizations in Brazil to understand the phenomenon of conservation partnerships. They determined four major characteristics that make conservation partnerships success- ful: (1) structure, (2) procedure, (3) community involvement, and (4) qualities/ characteristics of partners. Kleiman et al. [2000] emphasized the need for internal and external reviews. Internalreviewsconsistofparticipantsreviewingallorsomeaspectsoftheprogram, allowing partners to evaluate their activities as new knowledge and understanding areacquired.Externalreviewsarelessfrequentthaninternalreviews,butarehighly structuredandbroaderinfocus,andconductedbyhigh-qualityexternalreviewersof conservation programs. To improve conservation programs, Kleiman et al. recommend flexibility with decentralization of organizational structure, less hierarchy, and a strong, task-oriented, quick, and effective communication process among organizations. In the interdisciplinary approach of evaluating partnerships among organiza- tions, the idea of researching the human dimensions of partnerships was finally applied to endangered species recovery efforts [Moosbruker and Kleiman, 2001]. In their study, 22 US Fish and Wildlife Service, Association of Zoos and Aquariums (AZA) Species Survival Plan (SSP) coordinators, and other field leaders were interviewed by phone and asked about the structure, process, and recognition/ evaluation of the programs. Respondents suggested providing a master Memor- andumofUnderstandingtemplatetoarticulatetherolesandresponsibilitiesofeach partner as well as improve distribution and increase the amount of funding. From their parent organizations, US Fish and Wildlife Service team members desired decentralizationandmoreautonomy,andAZAmemberssoughtlessadministrative workandmoresupportfromAZA.Telephoneinterviewrespondentsrecommended creating more in situ collaborations, attending training courses and holding workshops, developing procedures for long-term internal and external reviews, planning for and replacement of project coordinators, and developing a set of criteria for success or progress on the way to delisting a species. Indeed,empiricalstudiesprovidepragmaticinformationaboutimprovingand modifying conservation and recovery programs. Real life partnership experiences create a strong foundation for success, but additional scientific research into the structure, functioning, and processes of conservation partnerships can greatly enhance the often unrealized internal workings of a partnership. The above studies are important pieces of the overall conservation partnership puzzle, but more must be uncovered to truly understand partnerships. There has been little research regarding characteristics of successful structure and process in functional zoo and aquarium conservation partnerships (Table 1). This study surveyed AZA zoo and ZooBiologyDOI10.1002/zoo 474 Smithet al. d n a s P n S X XX XXX XX X a S Kleimetal.[2000] AZAFWS 8] s 9 a d[19 dare anon aned X X ochacobs GOsotect RJa Npr ClarkandBrunner[2002] ExamplesofNGOs,agencies,universities,andAZAinstitutions XXX e s Miller[1994] Applicabltoallrecoveryprograms X XX XX e di reviousstu Mallinson[1991] ExamplesfromWPT XXX XX XX X p n i s ABLE1.Characteristicsofsuccessfulpartnershipsfound ypeofparticipantsineachstudy haracteristicsofpartnershipsuccessStructureInvokinganinterdisciplinaryapproachtoconservationEnsuringtechnicalqualityoftheproposalEstablishingoverallconservationpolicyframeworkInternalandexternalreviewsofgoalsandprocessDecentralizingorganizationalstructure,strong,andtask-orientedCreatingaquickandeffectivecommunicationprocessIncreasingtheamountoffundingEstablishingMOUstoarticulaterolesandresponsibilitieIncorporatingspecies-specificexpertsFormationoftask-orientedrecoveryteamofleadersProcedures/processAllowforflexibilitywithinstructureandprocessAllowingforaconsensusdecision-makingprocessDeterrenceofgoal-substitutionImprovingdistributionoffundingGainingacceptanceandsupportfromlocalcommunityGainingstrongpoliticalsupportPersonalitiesFormingpersonalrelationshipsCreatingtheproperhumanbalanceCommitmentEnsuringcommitmentfromallstakeholders T T C ZooBiologyDOI10.1002/zoo EvaluatingConservationPartnerships 475 aquarium experts to examine what has made their partnerships successful. Then, those findings were incorporated with past and present organizational literature to design an integrated approach that allows partners to achieve their conservation goals and build strong, lasting relationships with the stakeholders. METHODS Research Definitions For this study, a conservation partnershipwas defined as‘‘a committed,long- term relationship’’ [Rabb, 1995] between institutions with a common objective, allowing each side to dedicate time, money, and personnel to the partnership to accomplish a task neither institution could do alone. In this research, partnership successwasdefinedasattainingpartnershipobjectives.Eachrespondentdetermined if their partnership was successful according to this definition. Subjects FromJune2004throughDecember2004,preliminarysurveysweredistributed systematically by phone, fax, or electronic mail to one representative from all 230 AZA accredited institutions and related facilities to determine if the institution was involved currently in conservation partnerships. Initial contact with the zoo/ aquariumintervieweewasmadebasedonjobtitleateachinstitution,selectedinthe following order: (1) Director of Conservation, Science, or Research; (2) General Curator or Director of Education (whomever was deemed appropriate by the institution); (3) Assistant Director (was chosen if neither of the other positions existed or was currently being held). If the zoo or aquarium staff member did not have adequate partnership experience, as determined by them or the primary investigator of this study, another institutional staff member with more partnership experience was recommended and interviewed. Onehundredandfiveindividualscompletedthepreliminarysurvey,75ofthese individualswere determinedto be involved inconservation partnerships and agreed toparticipateinatelephoneinterview.Theseindividualseachrepresentedadifferent AZA accredited institution or related facility (as of March 2004) and were interviewed by telephone between August 2004 and January 2005. Confidentiality and anonymity was promised to all participants throughout the study to increase candidness and comprehensiveness of responses [Fink, 2003]. Telephone Interviews The results of an intensive literature review were combined with information gathered during two separate focus groups with AZA institutions to develop the telephone interview questionnaire [see Smith, 2005]. This questionnaire was administered to a representative from each of the 75 institutions. From their personal experiences, each telephone interviewee was asked to rank the most important characteristics of past and current partnership success and rank characteristics that most inhibited past and current partnership success using a 5- point Likertscale,where 5wasthemost important ormost inhibitingcharacteristic (Appendixes 1 and 2). Respondents were also given an opportunity to provide additional information for each of the questions. Positively and negatively stated ZooBiologyDOI10.1002/zoo 476 Smithet al. questions were placed in succession and given an equal number of choices to avoid bias. Interviews lasted between 10 and 90min depending on how much the interviewee was willing to elaborate. Analysis SPSS11.0wasusedtoanalyzethedata.Datawereanalyzedintwoseparateways (1) descriptive statistics of Likert scale rankings were summarized, and (2) principal componentanalysis(PCA)wasusedtoconstructbroadercategoriesoftheLikertscale choices. Descriptive statistics were used to summarize responses of the 75 survey respondents. Principal components analysis with varimax rotation was usedto reduce thelargernumberofobservedvariablesinthesurveytoasmallernumberofsummary variables [SPSS, 2003; Landau and Everitt, 2004]. Each question on the survey was analyzed separately using exploratory factor analysis based on the assumption that each question was searching for a distinct underlying factor [Hofstee et al., 1998]. RESULTS Descriptive Statistics of Conservation Partnerships DescriptivestatisticsfromLikertscaleswerecomputedforeachvariableonthe questionnaire. Respondents determined that the top three most successful characteristics of partnership success were effective leadership by those in charge (x(cid:1) ¼4:57, SD50.643), trust between partners (x(cid:1) ¼4:52, SD50.777), and clear and consistent communication between partners (x(cid:1) ¼4:52, SD50.665) (Table 2). The top three characteristics that inhibit partnership success were ineffective leadership by those in charge (x(cid:1) ¼4:17, SD51.088), lack of clear, consistent communicationbetweenpartners(x(cid:1) ¼4:00,SD51.108),andunreliableorinsufficient sources of funding (x(cid:1) ¼3:94, SD50.944) (Table 2). Principal Component Analysis Four factors emerged as the principal components of successful partnerships, accounting for 57% of the sample variance. These factors were named structure, personalities,process,andcommitment.Factorloadingsforthefourfactorsappearin Table 3. Cronbach’s a (describing how well the variables measure a single unidimensional latent construct) were calculated for each of the four factors and were 0.652, 0.934, 0.737, and 0.659, respectively. Three factors emerged as the principal components that inhibit partnership success, accounting for 67% of the sample variance. These factors were named communication,partnershippersonnel,andpartnerinequality(Table4).Cronbach’sa were 0.865, 0.781, and 0.703, respectively. DISCUSSION Conservationists are often professionals who are highly skilled in the management of species, habitats, and resources, but may not be as skilled as in the area of human relations [Miller et al., 1994]. Yet every partnership, recovery program, or conservation effort requires the use of personal interaction, decision-making, consensus-building, and many other elements crucial to human ZooBiologyDOI10.1002/zoo EvaluatingConservationPartnerships 477 n o ati vi e 88 4 6 1 8 1 2 7 0 1 2 82 5 9 6 1 d 80 4 5 2 2 6 7 5 0 4 6 49 0 9 3 5 rd 1.01.1 0.9 1.1 1.3 1.1 1.2 1.1 1.1 1.1 1.2 1.1 1.01.2 1.0 0.9 1.2 1.1 a d n a St Mean 4.174.00 3.94 3.90 3.84 3.74 3.62 3.62 3.42 3.39 3.34 3.31 3.273.24 3.23 3.18 3.03 2.62 csthatinhibitconservationpartnerships Characteristicsthatinhibitpartnerships IneffectiveleadershipbythoseinchargeLackofclearconsistentcommunicationbetweenpartnersUnreliableorinsufficientsourcesoffunding ObjectivesofthepartnershipwereneverdefinedclearlyInsufficienttrustbetweenpartners LackofclearlydefinedrolesforpartnerswithinthepartnershipInsufficientcommitmentfromzoo/aquariumstaff(otherthanfinancial)Ineffectivepartnershipplanning/design Insufficientcommitmentfromotherpartner’sstaff(otherthanfinancial)ChangesinrolesnotagreeduponbymostinvolvedGoaldisplacement(someindividualspossesssecondaryobjectives)NotmutuallybeneficialforallpartnersinvolvedInsufficientflexibilitybetweenpartnersPersonalitiesofindividualsinvolveddirectlyfromotherpartner(s)ChangesinproceduresnotagreeduponbymostinvolvedLackofconsensusdecision-makingbymostinvolvedPersonalitiesofindividualsinvolveddirectlyfromzoos/aquariumUnequalownershipwithinpartnership characteristi rddeviation 0.6430.777 0.665 0.623 0.723 0.865 0.777 0.820 0.884 0.822 0.888 0.903 0.9230.852 0.874 0.874 0.880 1.062 and anda ss St e succ Mean 4.574.52 4.52 4.49 4.33 4.19 4.16 4.11 4.05 4.00 3.92 3.88 3.683.67 3.55 3.55 3.55 3.09 of stics st m m olved TABLE2.Descriptivestatisticsforcharacteri Characteristicsofsuccessfulpartnerships EffectiveleadershipbythoseinchargeTrustbetweenpartners ClearandconsistentcommunicationbetweenpartnersClearlydefinedobjectives ClearlydefinedrolesforthepartnerswithinthepartnershipCommitmentfromzoo/aquariumstafftothepartnership(otherthanfinancial)Partners’abilitytofocusonprimaryobjectives Commitmentfromotherpartner’sstafftothepartnership(otherthanfinancial)Mutuallybeneficialforpartnersinvolved Secureidentifiablesource(s)offunding AllowingflexibilitytoenhancegrowthofpartnershipEffectivepartnershipplanning/design Consensusdecision-makingfrommostinvolvedChangesinrolesofpartnersagreeduponbymoinvolvedPersonalitiesofindividualsinvolveddirectlyfrootherpartner(s)Personalitiesofindividualsdirectlyinvolvedfrozoos/aquariumsChangesinproceduresagreeduponbymostinv Equalownershipwithinpartnership ZooBiologyDOI10.1002/zoo 478 Smithet al. TABLE 3. SummaryofitemsandfactorloadingsforVarimaxorthogonalfour-factorsolution forcharacteristics that lead tosuccessful conservation partnerships Components Variables C1 C2 C3 C4 Communalities Characteristics ofsuccessful conservation partnerships Clearlydefinedobjectives 0.670 (cid:2)0.364 0.094 0.106 0.602 Clearlydefinedroles for the partners 0.629 (cid:2)0.156 0.043 0.075 0.428 withinthe partnership Effectiveleadership bythosein charge 0.615 0.402 (cid:2)0.051 (cid:2)0.065 0.546 Partners’ abilityto focusonprimary 0.573 (cid:2)0.259 0.021 0.029 0.396 objectives Effectivepartnership planning/design 0.545 0.123 (cid:2)0.341 0.283 0.508 Clearandconsistent communication 0.541 0.001 0.183 (cid:2)0.003 0.326 betweenpartners Changesinrolesofpartnersagreedupon 0.440 0.183 0.364 (cid:2)0.192 0.397 bymost involved Personalities of individuals directly (cid:2)0.139 0.927 0.071 0.027 0.885 involvedfrom otherpartner(s) Personalities of individuals directly (cid:2)0.113 0.904 0.181 0.124 0.877 involvedfrom zoos/aquariums Mutuallybeneficialforpartnersinvolved (cid:2)0.060 0.002 0.806 0.145 0.675 Equalownership withinpartnership 0.151 0.083 0.742 0.067 0.584 Consensusdecision-making from most 0.107 0.121 0.662 0.299 0.554 involved Commitmentfromzoo/aquariumstaffto 0.012 0.118 0.216 0.865 0.809 the partnership(other thanfinancial) Commitmentfrom otherpartner’s staff 0.096 (cid:2)0.022 0.148 0.857 0.766 tothepartnership(otherthanfinancial) Salientcharacteristiccoefficients(Z.40)areinbold(seeGrice,2001). relationships. There is a vital need for individuals involved in partnerships to gain stronger interpersonal skills, a greater understanding of the organizational process, and the knowledge to apply these skills within their partnerships. This study is the largest examination of conservation partnership success in the zoo and aquarium world.Therefore,theresultsandrecommendationsofthisresearchcanbeappliedto a wider audience than previous studies of similar context. The following recommendations may lead to a better understanding of partnershipinteractionsandorganizationsasawhole,whereasfosteringthecreation of more successful partnerships. This study provides the reader with recommenda- tions taken from peers within AZA and experts in the field of conservation. These recommendations represent a summary of the quantitative data gathered from the surveyresponses.Interpretationoftheseresponseswasaidedbyrespondent’sverbal commentary on several of the survey questions. Improving Organizational Structure of a Partnership Partnershipstructureisessentiallyhowtheorganizationsagreetointeractand what they hope to accomplish. Critical elements to structure are identifying goals (long-term and short-term), roles, responsibilities, expectations, lines of commu- ZooBiologyDOI10.1002/zoo EvaluatingConservationPartnerships 479 TABLE 4. SummaryofitemsandfactorloadingsforVarimaxorthogonalthree-factorsolution forcharacteristics that inhibit conservation partnerships Components Variables C1 C2 C3 Communalities Characteristicsthatinhibitsuccessful conservationpartnerships Lackofconsensusdecision-making 0.809 0.140 0.229 0.726 bymost involved Lackof clearly definedroles for 0.707 0.377 0.261 0.710 partnerswithinthe partnership Objectives ofthe partnership were 0.654 0.532 0.207 0.754 neverdefinedclearly Changesin roles notagreedupon 0.648 0.255 0.493 0.727 bymost involved Lackof clear, consistent 0.517 0.267 0.485 0.574 communicationbetweenpartners Insufficientcommitment from 0.095 0.748 0.464 0.784 otherpartner’s staff (other than financial) Insufficientcommitmentfromzoo/ 0.138 0.742 0.347 0.691 aquariumstaff (other than financial) Ineffectiveleadership bythosein 0.266 0.724 (cid:2)0.052 0.598 charge Ineffectivepartnership planning/ 0.417 0.664 0.071 0.620 design Unequal ownershipwithin 0.359 (cid:2)0.009 0.747 0.687 partnership Goaldisplacement(some 0.076 0.260 0.734 0.612 individualspossesssecondary objectives) Not mutuallybeneficial for 0.395 0.148 0.672 0.629 allpartnersinvolved Salientcharacteristiccoefficients(Z.40)areinbold(seeGrice,2001). nication,financialobligationsofeachparty,integratedevaluationprocedures,anda partnership timeline to accomplish agreed on goals. A democratic, autonomous, flexible structure seems to work most effectively with conservation partnerships. Structure and leadership must be flexible enough to account for changes in methodology and process because partnerships can be unpredictable and highly dynamic. Other significant structural actions include gaining governing board/ leadershipsupport,lobbyingforlocalgovernmentsupport,andidentifyingrequired technology and infrastructure. Finally, understanding and accounting for social, political, and economic instability as well as language barriers and cultural differences in international partnerships are important decisively. Leadership Identifyingstrongeffectiveleadershipiscriticalandalsoinfluencesstronglythe structure of the partnership. One of the primary responsibilities of a leader is establishing a sense of shared purpose and value for all partners. A charismatic ZooBiologyDOI10.1002/zoo 480 Smithet al. leader with good interpersonal and motivational skills, plus fair judgment and decision-makingcapabilitiesproduceshighmoraleamongpartners,whichmanifests into increased effort, commitment, and productivity [Perrow, 1986]. A democratic creation of structure, partnership goals, roles, and expectations will be more respectedandadheredtothroughoutthepartnershipthanonecreatedbydictatorial means. The leader must also establish clear and consistent lines of communication fromtheoutsetandprovidearealistictimelineforpartnershipgoalstobeachieved. Formal Agreements The majority of respondents believe formal agreements allow for articulation of goals, roles, expectations, and financial obligations and establish all salient elements of structure. Especially in international partnerships, formal agreements confirmcommitmenttothepartnership,whichcanbevitallyimportantinsituations where you have limited personal interactions and potentially unreliable lines of communication. Formal agreements establish a basis for trust and, in some cases, legal dimension within the partnership. Communication The ability to communicate well with others is also important in building and maintaining trust. Every dimension of a partnership requires a timely and accurate transfer of information. The candor, frequency, and scope of communication are fundamental elements of a partnership that must be established at the outset. Consistency of communication leads to partnership success by deterring misunder- standings. When the foundation of communication is strong, all partners know the objectives and share a sense of responsibility and ownership that evokes mutual commitment. To achieve the goals of a partnership, every step relies on thorough, accurate, and honest communication between partners. Communication must always focus on the actions needed to be taken to achieve the partnership goals. Partnership Personnel Theinvolvementofqualifiedindividualswithstronginterpersonalskillsisvital to the partnership. All partnerships involve human dimensions, cooperation, and coalition, which cannot be successful if partner interactions become strained. Personalitiesofindividualsinvolvedinthepartnershipcannotalwaysbechosen,but can be used most effectively through strong leadership, clear communication avenues, clearly defined structure, and flexible process. Identifying at least one contact person in each organization who is organized, trustworthy, and possesses excellent interpersonal and communication skills to champion partnership efforts can be particularly effective. Many respondents saw such a person as a decisive component to partnership success, especially with international partnerships. Improving Conservation Partnership Processes Partnerships are open systems consisting of dynamic processes where partners must be prepared for victories and setbacks. Processes are sequences of events or operationsthatyieldaparticularoutcome.Theseinclude,butarenotlimitedtohow the group dynamics work, how the individuals interact, how the participants communicate, and how decisions are made [Moosbruker and Kleiman, 2001]. ZooBiologyDOI10.1002/zoo
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