Conflict Management and Intercultural Communication: The Art of Intercultural Harmony

335 Pages·2017·4.5 MB·English

by  Xiaodong Dai

CONFLICT MANAGEMENT AND
INTERCULTURAL COMMUNICATION
In the glob ally interc on nec ted world, conflicts often arise as a result of tensions
between differ ent cultural percep tions and diverse social prefe r ences. Effectively
managing conflicts and harmon iz ing interc ul tural rela tion ships are essent ial tasks
of inter cul tural commun ic a tion research.
This book seeks to find effect ive interc ul tural conflict manage ment solu tions
by bring ing together a group of leading intern a tional schola rs from differ ent
discip lines to tackle the problem. Consisting of two parts, this book covers major
theore t ical perspecti ves of conflict manage ment and harmony devel op ment in the
first and conflict manage ment and harmony devel op ment in differe nt cultural
contexts in the second. Integrating the latest work on conflict manage ment and
inter cul tural harmony, Conflict Management and Intercultural Communication takes
an inter dis cipl in ary approach, adopts diverse perspect ives and provides for a wide
range of discus sions. It will serve as a useful resource for teach ers, research ers,
students and profes sion als alike.
Xiaodong Dai is Associate Professor at the Foreign Languages College of
Shanghai Normal University, China. He currently serves as the vice pres id ent of
the China Association for Intercultural Communication (CAFIC).
Guo-Ming Chen is Professor of Communication Studies at the University of
Rhode Island, USA. He is the foundi ng pres id ent of the Association for Chinese
Communication Studies (ACCS). He served as the execu t ive director of the
International Association for Intercultural Communication Studies (IAICS) for
six years and is currently the presi d ent of the assoc i ation.

CONFLICT
MANAGEMENT AND
INTERCULTURAL
COMMUNICATION
The Art of Inter cul tural Harmony
Edited by Xiaodong Dai and Guo-Ming Chen
First published 2017
by Routledge
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and by Routledge
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Routledge is an imprint of the Taylor & Francis Group, an informa busi ness
© 2017 select ion and edit or ial matter, Xiaodong Dai and Guo-Ming Chen;
indi vidual chapters, the contrib ut ors
The right of Xiaodong Dai and Guo-Ming Chen to be ident i fied as the
authors of the edit or ial mater ial, and of the authors for their indi vidual
chapters, has been asser ted in accord ance with sections 77 and 78 of the
Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprin ted or repro duced
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Trademark notice: Product or corpor ate names may be trade marks or
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explan a tion without intent to infringe.
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Library of Congress Cataloging in Publication Data
A catalog record for this book has been reques ted.
ISBN: 978-1-138-96283-5 (hbk)
ISBN: 978-1-138-96284-2 (pbk)
ISBN: 978-1-315-26691-6 (ebk)
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CONTENTS
List of figures viii
List of tables x
Notes on contrib ut ors xi
Preface xiv
Introduction 1
Xiaodong Dai and Guo-Ming Chen
PART I
Perspectives on the study of inter cul tural conflict
manage ment 11
1 Moving from conflict to harmony: the role of dialogue in
bridging differe nces 13
Benjamin J. Broome
2 A dialo gic approach to inter cul tural conflict managem ent
and harmo ni ous rela tion ships: dialogue, ethics and culture 29
Yuxin Jia and Xue Lai Jia
3 Between conflict and harmony in the human family:
Asia centri city and its ethical impera t ive for interc ul tural
commu nic a tion 38
Yoshitaka Miike
vi Contents
4 Constituting inter cul tural harmony by design thinki ng:
conflict manage ment in, for and about diversity and
inclu sion work 66
Patrice M. Buzzanell
5 The devel op ment of inter cul tur al ity and the manage ment
of interc ul tural conflict 85
Xiaodong Dai
6 Transforming conflict through commu nic a tion and
common ground 98
Beth Bonniwell Haslett
7 Conflict face- nego ti ation theory: track ing its
evol u tion ary journey 123
Stella Ting-Toomey
8 The yin and yang of conflict managem ent and resol u tion:
a Chinese perspect ive 144
Guo-Ming Chen
9 Rethinking cultural ident ity in the context of glob al iz a tion:
compara t ive insights from the Kemetic and
Confucian tradit ions 155
Jing Yin
PART II
Conflict manage ment in cultural contexts 175
10 Intercultural conflict and conflict managem ent in South
Africa as depict ed in indi gen ous African liter ary texts 177
Munzhedzi James Mafela and Cynthia Danisile Ntuli
11 Cultural orient a tions and conflict manage ment styles with
peers and older adults: the indire ct effects through
filial obliga tions 194
Yan Bing Zhang, Chong Xing and Astrid Villamil
12 Intercultural commu nic a tion managem ent profess ion als
in the Japanese linguistic and cultural envir on ment 210
Yuko Takeshita
Contents vii
13 The discurs ive construc tion of ident it ies and conflict
manage ment strategies in parent–child conflict narrati ves
written by Chinese univer sity students 221
Xuan Zheng and Yihong Gao
14 A Chinese model of constructi ve conflict manage ment 239
Yiheng Deng and Pamela Tremain Koch
15 Conflicts in an intern a tional busi ness context: a theore t ical
analysis of inter per sonal (pseudo)conflicts 254
Michael B. Hinner
16 Intercultural conflicts in transna tional mergers
and acquis i tions: the case of a failed deal 278
Juana Du and Ling Chen
17 Intercultural chall enges in multina tional corpora tions 295
Alois Moosmüller
Index 311
FIGURES
8.1 The paradig matic assump tions of Eastern and Western cultures 146
8.2 The either- or view of paradig matic assump tions between
East and West 149
8.3 The continuum view of cultural values based on
paradig matic assump tions 149
8.4 Similarities and differ ences of cultural values between nations 150
8.5 The mutual exclusi v ity of two cultures 150
8.6 The mutual inclusi v ity of two cultures 151
8.7 The tai chi model of conflict manage ment 152
11.1 Unstandardized signi fic ant para meter estim ates: IND
and COL predict ing peer and intergen er a tional conflict
manage ment styles 202
11.2 Significant factor correl a tions of the four conflict styles in the
peer and older adult condit ions 203
11.3 Unstandardized signi fic ant para meter estim ates: indir ect effects
of COL on the integr at ing, accomm od at ing and avoid ing styles
in the intergene r a tional condi tion 204
12.1 The number of foreign tour ists in Japan 211
12.2 Three import ant factors contribu t ing to Japanese people’s
aware ness of inter na tion al iz a tion 213
12.3 A can- do list for the ICM-AP and the ICMP 214
12.4 The table of contents 216
12.5 The flow of the qual i fic a tions for the ICM-AP and the ICMP 217
12.6 The renova tion of street signs in Tokyo 218
13.1 Distribution of actual strategies 229
13.2 Distribution of proposed strategies 229
14.1 Emic Chinese model of conflict beha vi ors 243
Figures ix
14.2 Components of Chinese culture that influ ence conflict beha vi ors 245
14.3 Model of coopera t ive conflict manage ment with Chinese 246
15.1 The interr e la tion ship of cogni tion, meta cog ni tion, social
meta cog nit ion, trust and self- disclos ure 271