Conflict Management and Industrial Relations

455 Pages·1982·9.427 MB·English

by  George Strauss (auth.), Gerard B. J. Bomers, Richard B. Peterson (eds.)

CONFLICT MANAGEMENT AND
INDUSTRIAL RELATIONS
NIJENRODE STUDIES IN BUSINESS
Advisory Board
Michael Z. Brooke, Professor at the University of Manchester, Institute of
Science and Technology, Manchester, U.K.
Edgar O. Edwards, Ford Foundation, New York, U.S.A.
Myron J. Gordon, Professor at the University of Toronto, Faculty of Man
agement Studies, Toronto, Canada
Martin J. Gruber, Professor at New York University, Graduate School of
Business Administration, New York, U.S.A.
Martin K. Starr, Professor at Columbia University, Graduate School of
Business, New York, U.S.A.
Board of Editors
Gerard B. J. Bomers, Dean and Professor at Nijenrode, The Netherlands
School of Business, Breukelen, The Netherlands
Frans G. J. Derkinderen, Professor at Nijenrode, The Netherlands School
of Business
Hans G. Eijgenhuijsen, Professor at Nijenrode, The Netherlands School of
Business
Aart P. van Gent, Professor at Nijenrode, The Netherlands School of Busi
ness
Maurice E. Punch, Professor at Nijenrode, The Netherlands School of
Business
Ben J. Schep, Professor at Nijenrode, The Netherlands School of Business
Business administration is a broad field of study in which theory and prac
tice should intersect for the analysis of old theories and the development of
new ones. One of the main objectives of the Nijenrode Studies in Business is
to provide an impetus to new developments in the multidisciplinary field of
business administration, to serve modern managers as well as students and
teachers of business administration.
CONFLICT
MANAGEMENT
AND INDUSTRIAL
RELATIONS
Edited by
Gerard B. J. Bomers
Nijenrode, The Netherlands School ofB usiness
Richard B. Peterson
University of Washington
Springer-Science+ Business Media, B. V.
Library of Congress Cataloging in Publication Data
Main entry under title:
Conflict management and industrial relations.
(Nijenrode studies in business)
Bibliography: p.
1. Industrial relations-Congresses.
2. Collective bargaining-Congresses. I. Somers,
Gerard B. J. II. Peterson, Richard B. III. Series.
HD6959.C68 331.8 81-15668
AACR2
ISBN 978-94-017-1134-0 ISBN 978-94-017-1132-6 (eBook)
DOI 10.1007/978-94-017-1132-6
Copyright © 1982 by Springer Science+B usiness Media Dordrecht
Originally published by Kluwer • Nijhoff Publishing in 1982.
Softcover reprint of the hardcover 1st edition 1982
No part of this book may be reproduced in any form by print, photoprint, microfilm, or any
other means without written permission from the publisher.
CONTENTS
Preface ix
1 Bridging the Gap between Industrial Relations and
Conflict Management: An Introduction
George Strauss 1
I DIFFERING CONFLICT CONDITIONS AND DEFINI-
TIONS: IMPLICATIONS FOR MANAGING CONFLICT 33
2 The Conflict Carousel: A Contingency Approach
to Conflict Management
Mary Elizabeth Beres and Stuart M. Schmidt 37
3 Interface Analysis and the Management
of Unequal Conflict 60
L. Dave Brown
4 Problem Definition and Conflict Management
Alan C. Filley 79
5 Decision-Making Processes and Conflict
John w. Burton 96
v
vi CONTENTS
II MANIFESTATIONS OF CONFLICT AND MODES OF
CONFLICT MANAGEMENT 115
6 The Process of Conflict Escalation and Roles of
Third Parties
Friedrich Glasl 119
7 Manager and Mediator: A Comparison of Third-Party
Roles Based upon Conflict-Management Goals
Kenneth W. Thomas 141
8 A Laboratory Study of Five Conflict-Handling Modes
Thomas L. Ruble and Richard A. Cosier 158
9 Creative Conflict Management: How Bargainers Develop
Integrative Agreements
Dean G. Pruitt 172
10 Toward a Behavioral Model of Management
under Collective Bargaining
ThomasA. Kochan 194
11 Conflict Control and Industrial Reform:
Three Approaches
James E. Crowfoot and Mark A. Chesler 212
III EMPIRICAL STUDIES IN CONFLICT 239
12 Determinants of Collective Bargaining Impasses:
Effects of Dispute Resolution Procedures
John C. Anderson 243
13 The Aftermath of Strikes from the Perspective of Chief
Negotiators
Arie Shirom 262
14 Further Testing of a Behavioral Model of Problem
Solving in Labor Negotiations
Don J. Turkington and David F. Smith 281
CONTENTS vii
IV COMPARATIVE INDUSTRIAL RELATIONS 297
15 Conflict Management in Dutch Industrial Relations: An
Analysis of Recent Developments, Trends, and Issues
Andre F. M. Wierdsma and Gerard B. J. Bomers 303
16 Conflict Management in French Industrial Relations:
Recent Developments and Trends
Yves Delamotte 327
17 Management of Industrial Conflict in Britain
during the 1970s
Andrew J. W. Thomson 340
18 Conflict Management in the Austrian System of Social
Partnership
Friedrich Furstenberg 359
19 Conflict Regulation in Self-Managed Yugoslav
Enterprises
VeljkoRus 375
V VALUE ISSUES AND CONFLICT 395
20 Pressure, Protest, and Struggle: Some Problems in the
Concept and Theory of Industrial Conflict
Richard Hyman 401
21 Ethical Concerns in Conflict Management
Roy J. Lewicki 423
Epilogue: Insights and Conclusions 447
List of Conference Participants 453
PREFACE
This volume contains a selection of the most notable contributions delivered
at the research conference "Industrial Relations and Conflict Management:
Different Ways of Managing Conflict," which was hosted by the Nether
lands School of Business in July 1980. Held at Nijenrode Castle, the confer
ence brought together an international gathering of thirty-five of the most
distinguished scholars in these fields to present research papers and to en
gage in round-table discussions. One of the principal aims of the conference
was to explore cross-links and differences between the areas of conflict
management and industrial relations in an international context.
The book opens with a chapter by George Strauss, who provides an in
troduction to and an overall view of the subject matter covered. The chap
ters that follow in Part I deal with differing conflict conditions and defini
tions and their implications for managing conflict. The manifestations of
conflict and different modes of conflict management are the subject of the
chapters in Part II. In Part III, three empirical studies of conflict are dis
cussed. Part IV is concerned with comparative industrial relations, while
value issues and conflict are the focus of Part V. Finally, in the Epilogue the
participant feedback regarding the conference is reviewed.
ix
x PREFACE
We would like to express our special appreciation to Dr. Jacques
Postma, recently retired president of the Netherlands School of Business
(Nijenrode), for his support of the conference. Our thanks are also ex
tended to the Nijenrode Board of Management for providing the necessary
finances to hold the conference. Without this support, the idea of the con
ference would have remained a dream.