CompTIA A+ Complete Study Guide

988 Pages·2006·24.6 MB·English

by  Quentin Docter

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CompTIA A+ Complete Study Guide
A+ Essentials (220-601) Exam Objectives
OBJECTIVE CHAPTER
Domain 1.0 Personal Computer Components
1.1 Identify the fundamental principles of using personal computers 1
1.2 Install, configure, optimize and upgrade personal computer components 2
1.3 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components 2
1.4 Perform preventative maintenance on personal computer components 2
Domain 2.0 Laptops and Portable Devices
2.1 Identify the fundamental principles of using laptops and portable devices 3
2.2 Install, configure, optimize and upgrade laptops and portable devices 3
2.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for laptops and portable devices 3
2.4 Perform preventative maintenance on laptops and portable devices 3
Domain 3.0 Operating Systems
3.1 Identify the fundamentals of using operating systems 4
3.2 Install, configure, optimize and upgrade operating systems 5
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems 6
3.4 Perform preventative maintenance on operating systems 6
Domain 4.0 Printers and Scanners
4.1 Identify the fundamental principles of using printers and scanners 7
4.2 Identify basic concepts of installing, configuring, optimizing and upgrading printers and scanners 7
4.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for printers and scanners 7
Domain 5.0 Networks
5.1 Identify the fundamental principles of networks 8
5.2 Install, configure, optimize and upgrade networks 8
5.3 Identify tools, diagnostic procedures and troubleshooting techniques for networks 8
Domain 6.0 Security
6.1 Identify the fundamental principles of security 9
6.2 Install, configure, upgrade and optimize security 9
6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security 9
6.4 Perform preventative maintenance for computer security 9
Domain 7.0 Safety and Environmental Issues
7.1 Describe the aspects and importance of safety and environmental issues 10
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OBJECTIVE CHAPTER
7.2 Identify potential hazards and implement proper safety procedures including ESD precautions and 10
procedures, safe work environment and equipment handling
7.3 Identify proper disposal procedures for batteries, display devices and chemical solvents and cans 10
Domain 8.0 Professionalism and Communication
8.1 Use good communication skills including listening and tact / discretion, when communicating with 11
customers and colleagues
8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the 11
customer and customers’ property
A+ IT Technician (220-602) Exam Objectives
OBJECTIVE CHAPTER
Domain 1.0 Personal Computer Components
1.1 Install, configure, optimize and upgrade personal computer components 12
1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components 12
1.3 Perform preventative maintenance of personal computer components 12
Domain 2.0 Laptops and Portable Devices
2.1 Identify fundamental principles of using laptops and portable devices 13
2.2 Install, configure, optimize and upgrade laptops and portable devices 13
2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices 13
Domain 3.0 Operating Systems
3.1 Identify the fundamental principles of operating systems 14
3.2 Install, configure, optimize and upgrade operating systems 14
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems 14
3.4 Perform preventative maintenance for operating systems 14
Domain 4.0 Printers and Scanners
4.1 Identify the fundamental principles of using printers and scanners 15
4.2 Install, configure, optimize and upgrade printers and scanners 15
4.3 Identify tools and diagnostic procedures to troubleshooting printers and scanners 15
4.4 Perform preventative maintenance of printers and scanners 15
Domain 5.0 Networks
5.1 Identify the fundamental principles or networks 16
5.2 Install, configure, optimize and upgrade networks 16
5.3 Use tools and diagnostic procedures to troubleshoot network problems 16
5.4 Perform preventative maintenance of networks including securing and protecting network cabling 16
Exam objectives are subject to change at any time without prior notice and at CompTIA’s sole
discretion. Please visit CompTIA’s web site (www.comptia.org) for the most current listing of
exam objectives.
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OBJECTIVE CHAPTER
Domain 6.0 Security
6.1 Identify the fundamentals and principles of security 17
6.2 Install, configure, upgrade and optimize security 17
6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security 17
6.4 Perform preventative maintenance for security 17
Domain 7.0 Safety and Environmental Issues
7.1 Identify potential hazards and proper safety procedures including power supply, display devices and 10
environment (e.g. trip, liquid, situational, atmospheric hazards and high-voltage and moving equipment)
Domain 8.0 Professionalism and Communication
8.1 Use good communication skills including listening and tact / discretion, when communicating with 11
customers and colleagues
8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the 11
customer and customers’ property
A+ Remote Support Technician (220-603) Exam Objectives
OBJECTIVE CHAPTER
Domain 1.0 Personal Computer Components
1.1 Install, configure, optimize, and upgrade personal computer components 12
1.2 Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 12
1.3 Perform preventative maintenance on personal computer components 12
Domain 2.0 Operating Systems
2.1 Identify the fundamental principles of using operating systems 14
2.2 Install, configure, optimize and upgrade operating systems 14
2.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems. 14
2.4 Perform preventative maintenance for operating systems 14
Domain 3.0 Printers and Scanners
3.1 Identify the fundamental principles of using printers and scanners 15
3.2 Install, configure, optimize and upgrade printers and scanners 15
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for printers and scanners 15
Domain 4.0 Networks
4.1 Identify the fundamental principles of networks 16
4.2 Install, configure, optimize and upgrade networks 16
4.3 Identify tools, diagnostic procedures and troubleshooting techniques for networks 16
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OBJECTIVE CHAPTER
Domain 5.0 Security
5.1 Identify the fundamental principles of security 17
5.2 Install, configure, optimizing and upgrade security 17
5.3 Identify tools, diagnostic procedures and troubleshooting techniques for security issues 17
5.4 Perform preventative maintenance for security 17
Domain 6.0 Professionalism and Communication
6.1 Use good communication skills, including listening and tact / discretion, when communicating with 11
customers and colleagues
6.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the 11
customer and customers’ property
A+ Depot Technician (220-604) Exam Objectives
OBJECTIVE CHAPTER
Domain 1.0 Personal Computer Components
1.1 Install, configure, optimize and upgrade personal computer components 12
1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components 12
1.3 Perform preventative maintenance of personal computer components 12
Domain 2.0 Laptop and Portable Devices
2.1 Identify the fundamental principles of using laptops and portable devices 13
2.2 Install, configure, optimize and upgrade laptops and portable devices 13
2.3 Identify tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices 13
Domain 3.0 Printers and Scanners
3.1 Identify the fundamental principles of using printers and scanners 15
3.2 Install, configure, optimize and upgrade printers and scanners 15
3.3 Identify tools, diagnostic methods and troubleshooting procedures for printers and scanners 15
3.4 Perform preventative maintenance of printer and scanner problems 15
Domain 4.0 Security
4.1 Identify the names, purposes and characteristics of physical security devices and processes 17
4.2 Install hardware security 17
Domain 5.0 Safety and Environmental Issues
5.1 Identify potential hazards & proper safety procedures including power supply, display devices and 10
environment (e.g. trip, liquid, situational, atmospheric hazards, high-voltage and moving equipment)
Exam objectives are subject to change at any time without prior notice and at CompTIA’s sole
discretion. Please visit CompTIA’s web site (www.comptia.org) for the most current listing of
exam objectives.
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CompTIA A+
®
Complete
Study Guide
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CompTIA A+
®
Complete
Study Guide
Quentin Docter
Emmett Dulaney
Toby Skandier
Wiley Publishing, Inc.
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Copyright © 2007 by Wiley Publishing, Inc., Indianapolis, Indiana
Published simultaneously in Canada
ISBN-13: 978-0-470-04830-6
ISBN-10: 0-470-04830-1
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The logo of the CompTIA Authorized Quality Curriculum (CAQC) program and the
status of this or other training material as “Authorized” under the CompTIA Authorized
Quality Curriculum program signifies that, in CompTIA’s opinion, such training material
covers the content of the CompTIA’s related certification exam. CompTIA has not
reviewed or approved the accuracy of the contents of this training material and specifically
disclaims any warranties of merchantability or fitness for a particular purpose. CompTIA
makes no guarantee concerning the success of persons using any such “Authorized” or
other training material in order to prepare for any CompTIA certification exam.
The contents of this training material were created for the CompTIA A+ exams covering
CompTIA certification objectives that were current as of 2006.
How to become CompTIA certified:
This training material can help you prepare for and pass a related CompTIA certification
exam or exams. In order to achieve CompTIA certification, you must register for and pass
a CompTIA certification exam or exams.
In order to become CompTIA certified, you must:
1. Select a certification exam provider. For more information please visit
http://www.comptia.org/certification/general_information/exam_
locations.aspx
2. Register for and schedule a time to take the CompTIA certification exam(s) at a
convenient location.
3. Read and sign the Candidate Agreement, which will be presented as the time
of the exam(s). The text of the Candidate Agreement can be found at http://
www.comptia.org/certification/general_information/candidate_
agreement.aspx.
4. Take and pass the CompTIA certification exam(s).
For more information about CompTIA’s certifications, such as its industry acceptance,
benefits or program news, please visit http://www.comptia.org/certification/.
CompTIA is a not-for-profit trade information technology (IT) trade association. CompTIA’s
certifications are designed by subject matter experts from across the IT industry. Each CompTIA
certification is vendor-neutral, covers multiple technologies and requires demonstration of skills
and knowledge widely sought after by the IT industry.
To contact CompTIA with any questions or comments, please call 630-678-8300 or email
[email protected].
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To Our Valued Readers:
Thank you for looking to Sybex for your CompTIA A+ exam prep needs. We at Sybex are proud
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Just as CompTIA is committed to establishing measurable standards for certifying A+ Techni-
cians, Sybex is committed to providing those individuals with the knowledge needed to meet
those standards.
The authors and editors have worked hard to ensure that this edition of the CompTIA A+
Complete Study Guide you hold in your hands is comprehensive, in-depth, and pedagogi-
cally sound. We’re confident that this book will exceed the demanding standards of the
certification marketplace and help you, the A+ candidate, succeed in your endeavors.
As always, your feedback is important to us. If you believe you’ve identified an error in the book,
please send a detailed e-mail to [email protected]. And if you have general comments or sug-
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Good luck in pursuit of your A+ certification!
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Vice President & Publisher
Sybex, an Imprint of Wiley