Table Of Content

Commuter Rail FMCB Monthly Update January 23 David Scorey 2016 1 OTP Performance Summary – July to January (to date) Recovery of commuter rail OTP Commuter Rail Actual OTP - July-January 92% 90% 88% 86% 84% 82% 80% July August September October November December January  Issues that affected OTP & their resolution:  Focus on mechanical equipment availability  November Schedule Change implemented  Rapid Action Groups on key priority lines  Management of weather conditions – slippery rail & snow plan  2016 Actual OTP 89.3%, Adjusted 93.8% 2 OTP Performance Summary By Line – December 2016 All lines except three are above 90% target KEOLIS MONTHLY OPERATIONAL REPORT 1-2-2017 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 / / / / / / / / / / / / / / / / / / / / / / 0 / / / / / 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 5 6 7 8 9 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3 3 / / / / / / / / / / / / / / / / / / / / / / / / / / / / 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 / 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 100% Last 28 Days Service Delivery 90% Cancellations/Trips 23/11583 80% Service Delivery 99.80% 70% Actual OTP 60% Actual OTP Target 50% <85% Rolling 28 Days 40% Actual OTP By Line 30% 20% <90% Rolling 28 Days Actual OTP By Line 10% 0% >=90%Rolling 28 Days Actual ecnedivorP retsecroW nilknarF llewoL grubhctiF llihrevaH tropyrubwe mahdeeN nothguotS htuomylP/n tropkcoR hsubneerG tnuomriaF OTP By Line N o t s g n iK 3 Worcester Rapid Action Group Significant improvement at the end of 2016  Additional Assistant conductors added to trains to reduced passenger delays  AM peak trains re-routed to avoid speed restrictions  Equipment swap on PM peak train to allow more contingency time and reduce residual delays  Timely completion of critical Tie replacement project to minimize speed restriction delays  Medium term infrastructure developments progressing well 4 Fitchburg Rapid Action Group Significant improvement at the end of 2016  Freight train conflicts caused the longest delays at the end of 2016  Improved co-ordination between Keolis and Pan Am has reduced freight train conflicts significantly at the end of 2016  Additional opportunity to reduce speed restrictions and dwell time delays 5 Haverhill Rapid Action Group Recently launched  Working group launched in January  Top five delays  Residual mechanical delays  Signal system  Residual transportation delays  Residual engineering delays  Commuter conflict  Reducing primary delays – signal systems and commuter conflicts  Reducing residual delays – response times and more buffer in the equipment schedule 6 Coach Availability Coach availability continuing to improve Coach Availability 367 365 363 361 359 357 355 353 351 349 347 6 6 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7 7 7 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 / / / / / / / / / / / / / / / / / / / / 9 0 1 2 3 6 7 8 9 0 2 3 4 5 6 9 0 1 2 3 1 2 2 2 2 2 2 2 2 3 / / / / / / 1 1 1 1 / / / / / / / / / / 1 1 1 1 1 1 / / / / 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1  Key actions to improve coach availability  Outsourcing backlog of four year inspections  Changed processes at maintenance facilities  Additional staffing at maintenance facilities 7 Locomotive Availability Positive trend in locomotive availability Locomotive Availability 73 71 69 67 65 63 61 59 57 6 6 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7 7 7 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 / / / / / / / / / / / / / / / / / / / / 9 0 1 2 3 6 7 8 9 0 2 3 4 5 6 9 0 1 2 3 1 2 2 2 2 2 2 2 2 3 / / / / / / 1 1 1 1 / / / / / / / / / / 1 1 1 1 1 1 / / / / 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1  Key actions to improve locomotive availability  Changed processes at maintenance facilities  Increased staffing at maintenance facilities 8 Train Cancellations <0.1% of trains cancelled in the last four weeks - 11 out of 11,265 Number of Trains Cancelled by Week 9 8 7 s n i6 a r T 5 f o r4 e b m 3 u N 2 1 0 16-51 16-52 17-01 17-02 Year - Week 9