Table Of Content

Beardsley_FM.qxd 11/15/06 4:46 PM Page ii Robert S.Beardsley,PhD,RPh Professor Department of Pharmaceutical Health Services Research University of Maryland School of Pharmacy Baltimore, Maryland Carole L.Kimberlin,PhD Professor Department of Pharmacy Health Care Administration University of Florida College of Pharmacy Gainesville, Florida William N.Tindall,PhD,RPh Professor Department of Family Medicine Director Alliance for Research in Community Health Wright State University School of Medicine Dayton, Ohio Beardsley_FM.qxd 11/15/06 4:46 PM Page i Communication Skills in Pharmacy Practice A Practical Guide for Students and Practitioners FIFTH EDITION Beardsley_FM.qxd 11/16/06 10:14 AM Page iv Acquisitions Editor: David B. Troy Managing Editor: Meredith L. Brittain Marketing Manager: Marisa A. O’Brien Associate Production Manager: Kevin P. Johnson Creative Director:Doug Smock Compositor:International Typesetting and Composition Printer:R.R. Donnelley & Son’s—Crawfordsville Copyright © 2008 Lippincott Williams & Wilkins 351 West Camden Street Baltimore, MD 21201 530 Walnut Street Philadelphia, PA 19106 All rights reserved. This book is protected by copyright. No part of this book may be reproduced in any form or by any means, including photocopying, or utilized by any information storage and retrieval system without written permission from the copyright owner. The publisher is not responsible (as a matter of product liability, negligence, or otherwise) for any injury resulting from any material contained herein. This publication contains information relat- ing to general principles of medical care that should not be construed as specific instructions for individual patients. Manufacturers’ product information and package inserts should be reviewed for current information, including contraindications, dosages, and precautions. Printed in the United States of America 2nd Edition: Lea and Febiger, 1989 3rd Edition: LWW, 1994 4th Edition: LWW, 2003 Library of Congress Cataloging-in-Publication Data Communication skills in pharmacy practice : a practical guide for students and practitioners / [edited by] Robert S. Beardsley, Carole Kimberlin, William N. Tindall. —5th ed. p. ; cm. Includes bibliographical references and index. ISBN 0-7817-6598-6 1. Communication in pharmacy. 2. Pharmacist and patient. I. Beardsley, Robert S. II. Kimberlin, Carole L. III. Tindall, William N. [DNLM: 1. Communication. 2. Pharmacists. 3. Professional-Patient Relations. QV 21 C7348 2008] RS56.C65 2008 615'.1—dc22 2006027546 The publishers have made every effort to trace the copyright holders for borrowed material. If they have inadvertently overlooked any, they will be pleased to make the necessary arrangements at the first opportunity. To purchase additional copies of this book, call our customer service department at (800) 638-3030 or fax orders to (301) 223-2320.International customers should call (301) 223-2300. Visit Lippincott Williams & Wilkins on the Internet: http://www.LWW.com. Lippincott Williams & Wilkins customer service representatives are available from 8:30 am to 6:00 pm, EST. 07 08 09 10 11 12 1 2 3 4 5 6 7 8 9 10 Beardsley_FM.qxd 11/15/06 4:46 PM Page iii Communication Skills in Pharmacy Practice A Practical Guide for Students and Practitioners FIFTH EDITION Beardsley_FM.qxd 11/15/06 4:46 PM Page vi Beardsley_FM.qxd 11/15/06 4:46 PM Page v To Kathy, Kyle, and Jessica; Philip; Sylvia, Christine, Laura, Michael, and Aidan for Communicating the Lessons of Love v Beardsley_FM.qxd 11/15/06 4:46 PM Page viii Beardsley_FM.qxd 11/15/06 4:46 PM Page vii Contributors Chapter 11 Betsy L. Sleath, PhD Associate Professor of Pharmaceutical Policy and Evaluative Sciences University of North Carolina School of Pharmacy Chapel Hill, North Carolina Patricia J. Bush, PhD Professor Emeritus Georgetown University School of Medicine Washington, DC Chapter 13 David Angaran, MS, FCCP, FASHP Clinical Professor, Experiential Program University of Florida College of Pharmacy Gainesville, Florida Chapter 14 Mona Sedrak, PhD, PA-C Associate Director, Physician Assistant Program Kettering College of Medical Arts Kettering, Ohio vii LWBK942-FM.qxd 6/25/11 8:45 AM Page x