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Communication skills for mental health nurses PDF

203 Pages·2011·2.021 MB·English
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D o w n lo a d e d b y [ F a c u lty o “The combination of knowledgeable discussion and richly illustrated case f N u examples makes this an innovative text and an essential resource for rsin those who are challenged with delivering mental health care. A must g, C read for all students.” hia n Allison Tennant, Nurse Consultant and Psychotherapist, gm a Rampton Hospital, UK i U n iv “This useful book focuses on the skills that are absolutely central and e essential to all mental health nursing, from basic communication skills rsity 5 to specific interventions and approaches.” .6 2 .1 Dr Neil Brimblecombe, Director of Nursing/Chief Operating Officer, 5 8 South Staffordshire & Shropshire Healthcare NHS Foundation Trust .11 7 ] a This practical book provides a comprehensive guide to communication t [07 /1 in mental health nursing, with an emphasis on demonstrating the use 8/1 6 of different skills in various clinical settings. Written by experienced ]. C mental health professionals, the book is richly illustrated with a range op y of clinical case examples that will be recognisable to all nurses. rig h t © Centred on the communication process as a whole, the topics are M carefully presented through the use of patient-nurse dialogues and cG ra exchanges which bring the subject to life. This will help you to: w -H ill G • Develop essential communication skills lo b a • Communicate confidently l E d • Use phatic communication effectively uc a tio • Use self-reflection in your practice Jean Morrissey and Patrick Callaghan n H o • Develop the ability to deal with conflict ld in g • Develop empathic helping relationships s, L L • Draw upon various therapeutic models of communication C . N o JeAN MORRiSSey is Lecturer in Mental Health Nursing at the School t to b of Nursing and Midwifery Studies, Trinity College Dublin, Ireland. e re d PDAirTeRctioCrK o Cf RAelsleAagrHchA Na ti sth Per oSfcehsosoolr ooff NMuersnitnagl ,H Meiadlwthi fNeruyr sainndg and PaJea istributed Physiotherapy, University of Nottingham, UK. trickn Mo or mod Crr ifie Cover Design: H allaghanissey and d in any way withou andsDesign.ca t permission. P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d e d b y [ F a c u lty o f N u rsin g , C h ia n g m a i U n iv e rsity 5 .6 2 .1 5 8 .1 1 7 ] a t [0 7 /1 8 /1 6 ]. C o p y rig h t © M c G ra w -H ill G lo b a l E d u c a tio n H o ld in g s, L L C . N o t to b e re d istrib u te d o r m o d ifie d in a n y w a y w ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d e d b y [ F a c u lty o f N u Communication rsing , C h ia n g Skills for Mental m a i U n iv Health Nurses ersity 5 .6 2 .1 5 8 .1 1 7 ] a t [0 7 /1 8 /1 6 ]. C o p y rig h t © M c G ra w -H ill G lo b a l E d u c a tio n H o ld in g s, L L C . N o t to b e re d istrib u te d o r m o d ifie d in a n y w a y w ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d e d b y [ F a c “Learningtocommunicateeffectivelyisvitalforallnurses... Thisexcitingnewbook, u lty withanaccessibleandengagingstyle,providesnursesworkinginmentalhealth,with o avaluableandcomprehensiveintroductiontosuccessfulcommunication.” f N u MartinaMcGuinness,NursePracticeDevelopmentCo-ordinator, rsin g HSEDublin,Ireland , C h ia n g “Thecombinationofknowledgeablediscussionandrichlyillustratedcaseexamples m a makesthisaninnovativetextandanessentialresourceforthosewhoarechallenged i U n withdeliveringmentalhealthcare.Amustreadforallstudents.” iv e AllisonTennant,NurseConsultantandPsychotherapist, rsity RamptonHospital,UK 5.6 2 .1 5 “Thisusefulbookfocusesontheskillsthatareabsolutelycentralandessentialtoall 8.1 1 mentalhealthnursing,frombasiccommunicationskillstospecificinterventionsand 7] a approaches. The layout is practical with detailed practical examples and questions t [0 7 to ensure understanding... A book that will be of use to, both, students and more /1 8 experiencedstaffwhowishtodeveloporrefreshparticularskills.” /1 6 DrNeilBrimblecombe,DirectorofNursing/ChiefOperatingOfficer, ]. C o SouthStaffordshire&ShropshireHealthcareNHSFoundationTrust p y rig h “This is a fantastic book, absolutely packed with just about everything a mental t © M healthnurseneedstoknowaboutcommunicationskills.Iinstantlywantedtohand c G out copies to our students. The succinctly written chapters cover a wide range of ra w key communications skills and each provides clear explanations, examples from -H ‘everyday’lifeandclinicalpractice,withopportunitiestoreflectonyourownexperi- ill G ences.Thereisplentyofusefulmaterialtohelpanymentalhealthpractitionerwork lob a moreeffectivelywithserviceusersandcolleagues.Highlyrecommended.” l E d AlanSimpson,ProfessorofCollaborativeMentalHealthNursing, uc a CityUniversityLondon,UK tio n H o ld in g s, L L C . N o t to b e re d istrib u te d o r m o d ifie d in a n y w a y w ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d e d b y [ F a c u lty o f N u Communication rsin g , C h ia Skills for Mental ng m a i U n Health Nurses ive rsity 5 .6 2 .1 5 8 .1 1 7 ] a t [0 7 /1 8 Jean Morrissey /1 6 ]. C Patrick Callaghan op y rig h t © M c G ra w -H ill G lo b a l E d u c a tio n H o ld in g s, L L C . N o t to b e re d istrib u te d o r m o d ifie d in a n y w a y Open University Press w ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d e d b y [ F a c OpenUniversityPress ulty McGraw-HillEducation o f N McGraw-HillHouse u ShoppenhangersRoad rsin g Maidenhead , C h Berkshire ian g England m a SL62QL i U n iv e email:[email protected] rsity worldwideweb:www.openup.co.uk 5.6 2 .1 5 andTwoPennPlaza,NewYork,NY10121-2289,USA 8.1 1 7 ] a Firstpublished2011 t [0 7 /1 8 Copyright©JeanMorrisseyandPatrickCallaghan2011 /1 6 ]. C o Allrightsreserved.Exceptforthequotationofshortpassagesforthepurposesof p y criticismandreview,nopartofthispublicationmaybereproduced,storedina rig h retrievalsystem,ortransmitted,inanyformorbyanymeans,electronic, t © M mechanical,photocopying,recordingorotherwise,withoutthepriorwritten c G permissionofthepublisheroralicencefromtheCopyrightLicensingAgency ra w Limited.Detailsofsuchlicences(forreprographicreproduction)maybeobtained -H fromtheCopyrightLicensingAgencyLtdofSaffronHouse,6–10KirbyStreet, ill G LondonEC1N8TS. lob a l E d AcataloguerecordofthisbookisavailablefromtheBritishLibrary uc a tio n ISBN-13:978-0-33-523870-5(pb)978-0-33-523871-2(hb) H o ISBN-10:033523870X(pb)0335238718(hb) ldin g e-ISBN:9780335238729 s, L L C LibraryofCongressCataloging-in-PublicationData . N o CIPdataappliedfor t to b e TypesetbyAptaraInc.,India red PrintedintheUKbyBellandBainLtd,Glasgow istrib u te d Fictitiousnamesofcompanies,products,people,charactersand/ordatathatmay o beusedherein(incasestudiesorinexamples)arenotintendedtorepresentany r mo d realindividual,company,productorevent. ifie d in a n y w a y w ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d e d b y [ F a Contents cu lty o f N u rsin g , C h ia n g m a i U Abouttheauthors ix niv e Acknowledgements xi rsity 5 .6 2 Preface xiii .1 5 8 .1 1 7 1 Core communication skills in mental ] at [0 health nursing 1 7 /1 Introduction 1 8/1 6 Learningoutcomes 1 ]. C Interpersonalskills 1 op y Usingskillsinpractice 13 rig h Conclusion 14 t © Reflectivequestions 15 M c G ra w 2 Values, culture and evidence-based -H communication 16 ill G Introduction 16 lob a Learningoutcomes 16 l E d Values-basedcommunication 16 uc a Culture-basedcommunication 18 tio n Evidence-basedcommunication 21 Ho Skillsforevidence-basedpractice 22 ldin g Therapeuticcommunication:whatworks,forwhomandunder s, L whatconditions? 22 LC Fosteringrecoveryandwellbeingthroughtherapeutic . N o communication 27 t to Conclusion 29 be Reflectivequestions 29 red istrib u 3 Reflection and communication 30 te d Introduction 30 or m Learningoutcomes 30 od Understandingreflection–whatisit? 30 ifie d Thereflectiveprocess 33 in a Modelsofreflection 33 ny w Fosteringreflectionandreflectivepractice 37 a y Theroleofthereflectivefacilitator 42 w ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d vi Contents ed b y [ F a Organizationalfactorsandreflection 42 cu Learningtobecomeareflectivepractitioner 43 lty o Conclusion 44 f N u Reflectivequestions 45 rsin g , C h 4 The therapeutic use of small talk: ia n g phatic communication 46 m a Introduction 46 i U n Learningoutcomes 46 ive Phaticcommunication 47 rsity Usingphaticcommunicationinmentalhealthnursing 47 5.6 2 Brief,ordinaryandeffective(BOE)communication 50 .1 5 Therapeuticuseofself 54 8.1 1 Theefficacyandeffectivenessofsmalltalk 59 7] a Conclusion 59 t [0 7 Reflectivequestions 60 /1 8 /1 6 5 Heron’s communication framework: ]. C o p Six Category Intervention Analysis 61 y rig Introduction 61 ht © Learningoutcomes 61 M TheSixCategoryInterventionAnalysis 62 cG ApplyingSixCategoryInterventionAnalysis 67 raw DLeeagrenninergatteouusseeothfeinstiexrvceantetgioonrises 7702 -Hill G lo Conclusion 74 ba Reflectivequestions 75 l Ed u c a tio 6 Communicating across cultures 76 n H Learningoutcomes 76 old Understandingculture 76 ing Cultureandmentalhealth 78 s, L L Cultureandmentalhealthnursing 79 C. N Communicatingacrosscultures 81 o Workingwithinterpreters 81 t to b e Learningtobeculturallycompetentandcapable 87 re d CReoflneccltuisvieonquestions 8888 istribu te d o 7 Professional helping relationships 89 r m o ILnetarrondinucgtoiountcomes 8899 dified in Patient-centredcare–whatisit? 89 a n Understandingempathy 92 y w a Modelsofempathy 94 y w Empathyorsympathy? 95 ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d Contents vii ed b y [ F a Theuseofempathyinpractice 96 cu Learningtheskillofempathy 98 lty o Congruence 99 f N u Unconditionalpositiveregard 100 rsin g Settingandmaintainingboundaries 101 , C h Attributesofeffectivehelpers 105 ia n Conclusion 106 gm a Reflectivequestions 106 i U n iv e 8 CInotrmodmucutinonicating assertively 110077 rsity 5 .6 Learningoutcomes 107 2 .1 Understandingassertiveness 107 58 .1 Thebenefitsofbeingassertiveinpractice 112 17 FUascintogrsastshearttiavfefnecetssnsukrislelss’inlevperlacotficaessertiveness 111124 ] at [07 /1 Assertiveresponses 117 8/1 Learningtouseassertivenessskills 119 6]. C Conclusion 120 op y Reflectivequestions 120 rig h t © 9 Resolving conflict 121 M c Introduction 121 G ra Learningoutcomes 121 w -H TThypeensaotfucreo,nsfloiucrtces,causesandconsequencesofconflict 112212 ill Glo b Sourcesofconflict 122 al E Consequencesofconflict 123 d u c Conflictresolution 124 atio Conclusion 136 n H Reflectivequestions 136 old in g 10 Solution-focused interventions in mental s, L L health nursing 137 C . N Introduction 137 o Learningoutcomes 137 t to b Solution-focusedinterventions 137 e re d Thberieefffitchaecryapanydeffectivenessofsolution-focused 140 istribu Theefficacyandeffectivenessofcognitivebehavioural ted o approaches 141 r m o Usingcognitivebehaviouralapproachesinmental d healthnursing 143 ified Problem-solvinginterventions(PSI) 147 in a n TheefficacyandeffectivenessofPSI 147 y w Conclusion 148 ay w Reflectivequestions 149 ith o u t p e rm issio n . P1:KPB/XYZ P2:ABC MHBK040-FM MHBK040-Morrissey August18,2011 10:59 PrinterName:YettoCome D o w n lo a d viii Contents ed b y [ F a 11 Motivational interviewing in mental health cu lty nursing practice 150 o Introduction 150 f Nu Learningoutcomes 150 rsin g Whatismotivationalinterviewing? 150 , C h Self-motivationalstatements 151 ia n g ApplyingthethreephasesofMIinmentalhealthnursing 154 m a ApplyingMItheorytocommunicatingusingMI 155 i U n Evidence-basedMI 160 iv e Conclusion 161 rsity Reflectivequestions 161 5.6 2 .1 5 8 .1 References 163 1 7 ] a Index 173 t [0 7 /1 8 /1 6 ]. C o p y rig h t © M c G ra w -H ill G lo b a l E d u c a tio n H o ld in g s, L L C . N o t to b e re d istrib u te d o r m o d ifie d in a n y w a y w ith o u t p e rm issio n .

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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.