Communication in a Civil Society PDF
Preview Communication in a Civil Society
Communication in a Civil Society Communication in a Civil Society Shelley D. Lane University of Texas—Dallas Ruth Anna Abigail Azusa Pacific University John Casey Gooch University of Texas—Dallas First published 2014 by Pearson Education, Inc. Published 2016 by Routledge 2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN 711 Third Avenue, New York, NY 10017 Routledge is an imprint of the Taylor & Francis Group, an informa business Copyright © 2014 Taylor & Francis. All rights reserved. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Cover Design: Bruce Kenselaar Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text (or on page 346). Library of Congress Cataloging-in-Publication Data Lane, Shelley D. Communication in a civil society / Shelley D. Lane, Ruth Anna Abigail, John Gooch. pages cm Includes bibliographical references and index. ISBN-13: 978-0-205-77021-2 ISBN-10: 0-205-77021-5 1. Communication--Moral and ethical aspects. 2. Interpersonal communication. 3. Courtesy. I. Abigail, Ruth Anna. II. Gooch, John, 1971-III. Title. P94.L356 2013 302.2--dc23 2013012701 ISBN-13: 978-0-205-77021-2 (loose leaf) ISBN-13: 978-1-138-20937-4 (pbk) SHELLEY D. LANE To my husband, Dr. Lawrence Warren Miller, who supported and encouraged me from the initial idea for Communication in a Civil Society to its publication RUTH ANNA ABIGAIL To my children, Kathryn and David Lulofs, who continue to be my inspiration JOHN CASEY GOOCH To all my friends and family who have supported me in my academic endeavors BRIEF CONTENTS PART I FOUNDATIONS OF COMMUNICATION 1 A First Look at Civil Communication 2 Perceiving the Self and Others 3 Civil Verbal Communication 4 Civil Nonverbal Communication 5 Civil Listening and Responding with Confirmation PART II CIVIL INTERPERSONAL COMMUNICATION 6 Interpersonal Relationships and Civil Communication 7 Intimate Relationships, Romantic Relationships, and Civil Communication 8 Civil Communication in Conflicts PART III CIVIL SMALL GROUP COMMUNICATION 9 Civil Communication in Groups 10 Group Processes and Civil Communication PART IV CIVIL PUBLIC SPEAKING 11 Preparing Civil Public Speeches 12 Delivering Public Speeches with Civility 13 Giving Civil Informative and Special Occasion Speeches 14 Giving Persuasive Speeches with Civility CONTENTS Preface PART I FOUNDATIONS OF COMMUNICATION 1 A First Look at Civil Communication CIVIL AND ETHICAL COMMUNICATION Civility and Civil Communication Trends In Technology and Social Media Civility Initiatives Ethics and Ethical Communication Ask the Ethicist What’s Ethical? The Relationship Between Civil and Ethical Communication A Case Study Ethics ‘Marriage Is So Gay’ DEFINING COMMUNICATION TYPES OF COMMUNICATION Intrapersonal Communication Interpersonal Communication Small Group Communication Public Communication Mediated and Technology-Based Communication Trends In Technology and Social Media How Do New Media Affect Us? MODELS OF COMMUNICATION Action and Interaction Feedback Models of Communication A Transactional Model of Communication CONTEXTS OF COMMUNICATION The Culture Context The Workplace Context The Gender Context IMPROVING OUR ABILITY TO COMMUNICATE CIVILLY AND EFFECTIVELY: PRINCIPLES OF COMMUNICATION Communication Is Irreversible Communication Is an Ongoing Process Communication Is Inevitable Understanding the Principles of Communication Tech Check Assessing Your Self-Perceived Communication Competence CHAPTER SUMMARY CIVILITY SUMMARY REVIEW QUESTIONS 2 Perceiving the Self and Others DEFINITION OF PERCEPTION AND SELF-CONCEPT What Is Perception? What Is Self-Concept? PERCEPTION, SELF-CONCEPT, AND CIVILITY STAGES IN THE PERCEPTION PROCESS Selection Organization Interpretation Differences in Perception Ask the Ethicist Influencing Others’ Perceptions of Me THEORETICAL PERSPECTIVES ABOUT PERCEPTION Attribution Theory Implicit Personality Theory Cultural Influences on Perception CHARACTERISTICS OF THE SELF-CONCEPT Self-Image Self-Esteem Tech Check Assessing Your Ability to Self-Monitor Trends In Technology and Social Media Perception, Self- Concept, and Computer-Mediated Communication The Influence of Others on the Self-Concept The Influence of Culture on Self-Concept The Influence of the Workplace on Self-Concept The Influence of Gender on the Self-Concept A Case Study in Ethics ‘I’m a Loser . . .’ IMPROVING OUR ABILITY TO COMMUNICATE CIVILLY AND EFFECTIVELY ABOUT OUR PERCEPTIONS CHAPTER SUMMARY CIVILITY SUMMARY REVIEW QUESTIONS 3 Civil Verbal Communication DEFINITION OF VERBAL COMMUNICATION VERBAL COMMUNICATION AND MEANING The Triangle of Meaning Denotative and Connotative Meanings Shortcuts in Communication: Jargon and Slang Verbal Communication and Gender Trends In Technology and Social Media ‘GR8 Tweet!’
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