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Communication for Continuous Improvement Projects PDF

304 Pages·2013·19.203 MB·English
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Project ManageMent Communication Communication for Continuous for Continuous Improvement Improvement Projects Projects Manufacturing companies work endlessly to make process improvements, yet they are often difficult to implement and even harder to sustain. The reason: companies often stumble when communicating why certain methodologies are being used and how to sustain the improvements. Communication for Continuous Improvement Projects demonstrates how to communicate change, create confidence in new processes, and empower employees. it shows how to be an effective change agent by utilizing tools that make sense while still being competitive in the business market. The book explores how the proper tools, communication, and management make the methodologies with Lean six sigma work. it includes a Continuous improvement Toolkit that is an easy reference for what tool to use and when and how to effectively teach the tools to employees who are not necessarily engineers. Communicating these tools is the most difficult part of using the tools. The author details the implementation of the actual tools that creates confidence and explains Lean six sigma in a way that will make employees want to jump on board. Features • shows how to sustain results • utilizes a Continuous improvement toolbox • Presents decision-making tools • Offers effective and innovative communication • illustrates best-in-class operations Tina KanT i Result-driven decisions can be made from the methodologies described in this book, making processes quantifiably better with sustainable results. Extensive agusTiady and informative, the book takes the guesswork out of the art of continuous improvement through communication. K16805 ISBN-13: 978-1-4665-7775-6 90000 9 781466 577756 K16805_Cover_mech.indd All Pages 9/25/13 3:05 PM Communication for Continuous Improvement Projects Industrial Innovation Series Series Editor Adedeji B. Badiru Department of Systems and Engineering Management Air Force Institute of Technology (AFIT) – Dayton, Ohio PUBLISHED TITLES Carbon Footprint Analysis: Concepts, Methods, Implementation, and Case Studies, Matthew John Franchetti & Defne Apul Communication for Continuous Improvement Projects, Tina Agustiady Computational Economic Analysis for Engineering and Industry, Adedeji B. Badiru & Olufemi A. Omitaomu Conveyors: Applications, Selection, and Integration, Patrick M. McGuire Global Engineering: Design, Decision Making, and Communication, Carlos Acosta, V. Jorge Leon, Charles Conrad, & Cesar O. Malave Handbook of Emergency Response: A Human Factors and Systems Engineering Approach, Adedeji B. Badiru & LeeAnn Racz Handbook of Industrial Engineering Equations, Formulas, and Calculations, Adedeji B. Badiru & Olufemi A. Omitaomu Handbook of Industrial and Systems Engineering, Second Edition Adedeji B. Badiru Handbook of Military Industrial Engineering, Adedeji B.Badiru & Marlin U. Thomas Industrial Control Systems: Mathematical and Statistical Models and Techniques, Adedeji B. Badiru, Oye Ibidapo-Obe, & Babatunde J. Ayeni Industrial Project Management: Concepts, Tools, and Techniques, Adedeji B. Badiru, Abidemi Badiru, & Adetokunboh Badiru Inventory Management: Non-Classical Views, Mohamad Y. Jaber Kansei Engineering - 2 volume set • Innovations of Kansei Engineering, Mitsuo Nagamachi & Anitawati Mohd Lokman • Kansei/Affective Engineering, Mitsuo Nagamachi Knowledge Discovery from Sensor Data, Auroop R. Ganguly, João Gama, Olufemi A. Omitaomu, Mohamed Medhat Gaber, & Ranga Raju Vatsavai Learning Curves: Theory, Models, and Applications, Mohamad Y. Jaber Modern Construction: Lean Project Delivery and Integrated Practices, Lincoln Harding Forbes & Syed M. Ahmed Moving from Project Management to Project Leadership: A Practical Guide to Leading Groups, R. Camper Bull Project Management: Systems, Principles, and Applications, Adedeji B. Badiru Project Management for the Oil and Gas Industry: A World System Approach, Adedeji B. Badiru & Samuel O. Osisanya Quality Management in Construction Projects, Abdul Razzak Rumane Quality Tools for Managing Construction Projects, Abdul Razzak Rumane Social Responsibility: Failure Mode Effects and Analysis, Holly Alison Duckworth & Rosemond Ann Moore Statistical Techniques for Project Control, Adedeji B. Badiru & Tina Agustiady STEP Project Management: Guide for Science, Technology, and Engineering Projects, Adedeji B. Badiru Systems Thinking: Coping with 21st Century Problems, John Turner Boardman & Brian J. Sauser Techonomics: The Theory of Industrial Evolution, H. Lee Martin Triple C Model of Project Management: Communication, Cooperation, Coordination, Adedeji B. Badiru FORTHCOMING TITLES Cellular Manufacturing: Mitigating Risk and Uncertainty, John X. Wang Essentials of Engineering Leadership and Innovation, Pamela McCauley-Bush & Lesia L. Crumpton-Young Sustainability: Utilizing Lean Six Sigma Techniques, Tina Agustiady & Adedeji B. Badiru Technology Transfer and Commercialization of Environmental Remediation Technology, Mark N. Goltz Communication for Continuous Improvement Projects Tina KanT i agusT iady Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2014 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Version Date: 20130819 International Standard Book Number-13: 978-1-4665-7776-3 (eBook - PDF) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmit- ted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copyright. com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com To my first born child, Arie Agustiady. I stayed motivated each day because of our love for one another. To my dear husband, Andry, you encouraged me each step of the way and make me a stronger woman! © 2008 Taylor & Francis Group, LLC Contents Preface ...................................................................................................................xiii Author ..................................................................................................................xvii 1. Effective Communication .............................................................................1 Workplace Communication ..........................................................................10 References .......................................................................................................12 2. Best in Class Practices..................................................................................13 How to Stay Best in Class .............................................................................14 References .......................................................................................................19 3. Maintaining Sustainability ........................................................................21 Sustainability ..................................................................................................21 Sustainability Communication ....................................................................24 Sustainability Coordination .........................................................................24 Sustainability in the Workplace ...................................................................25 Reference .........................................................................................................30 4. Empowering Employees ..............................................................................31 Reference .........................................................................................................38 5. Project Managing Employees Including Your Boss ..............................39 The Project Management Process ................................................................42 Reference .........................................................................................................57 6. How to Get People to Trust You .................................................................59 Reference .........................................................................................................67 7. Changing the Status Quo............................................................................69 Resistance to the Status Quo ........................................................................73 Utilizing Known Leaders to Challenge the Status Quo ...........................74 Communicating Change ...............................................................................74 References .......................................................................................................78 8. Decision Making ..........................................................................................79 References .......................................................................................................87 9. Visual Communication ...............................................................................89 Kaizen and 5S .................................................................................................92 How to Show Yields for Visualizing Progress ..........................................95 © 2008 Taylor & Francis Group, LLC ix

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