Contents Page: 5 Preface Page: 13 Chapter 1: Communication and Culture: The Challenge of the Future Page: 19 INTERCULTURAL COMMUNICATION PRESENT AND FUTURE Page: 20 DEFINING OUR TERMS Page: 30 COMMUNICATION Page: 32 CULTURE Page: 40 STUDYING INTERCULTURAL COMMUNICATION Page: 58 PREVIEW OF THE BOOK Page: 63 SUMMARY Page: 64 ACTIVITIES Page: 65 DISCUSSION IDEAS Page: 65 Chapter 2: The Deep Structure of Culture: Roots of Reality Page: 66 THE DEEP STRUCTURE OF CULTURE Page: 67 FAMILY Page: 71 HISTORY Page: 93 SUMMARY Page: 113 ACTIVITIES Page: 114 DISCUSSION IDEAS Page: 114 Chapter 3: Worldview: Cultural Explanations of Life and Death Page: 115 WORLDVIEW Page: 115 RELIGION Page: 121 RELIGION AND WORLDVIEW: A FINAL THOUGHT Page: 168 SUMMARY Page: 168 ACTIVITIES Page: 169 DISCUSSION IDEAS Page: 169 Chapter 4: Culture and the Individual: Cultural Identity Page: 170 THE IMPORTANCE OF IDENTITY Page: 171 EXPLAINING IDENTITY Page: 172 SELECTED SOCIAL IDENTITIES Page: 174 ACQUIRING AND DEVELOPING IDENTITIES Page: 181 ESTABLISHING AND ENACTING CULTURAL IDENTITY Page: 182 IDENTITY IN INTERCULTURAL INTERACTIONS Page: 185 IDENTITY IN A MULTICULTURAL SOCIETY Page: 186 THE DARK SIDE OF IDENTITY Page: 187 STEREOTYPING Page: 188 PREJUDICE Page: 191 RACISM Page: 195 ETHNOCENTRISM Page: 197 SUMMARY Page: 200 ACTIVITIES Page: 201 DISCUSSION IDEAS Page: 201 Chapter 5: Shaping Interpretations of Reality: Cultural Values Page: 202 PERCEPTION Page: 202 BELIEFS Page: 205 EXPLORING VALUES Page: 206 USING CULTURAL PATTERNS Page: 208 DOMINANT UNITED STATES CULTURAL PATTERNS Page: 210 DIFFERING CULTURAL PATTERNS Page: 215 HOFSTEDE’S VALUE DIMENSIONS Page: 216 THE KLUCKHOHNS AND STRODTBECK’S VALUE ORIENTATIONS Page: 225 HALL’S HIGH-CONTEXT AND LOW-CONTEXT ORIENTATIONS Page: 233 FACE AND FACEWORK Page: 235 SUMMARY Page: 237 ACTIVITIES Page: 238 DISCUSSION IDEAS Page: 238 Chapter 6: Language and Culture: The Essential Partnership Page: 239 SOCIAL AND CULTURAL FUNCTIONS OF LANGUAGE Page: 241 LANGUAGE AND CULTURE Page: 243 LANGUAGE AS A REFLECTION OF CULTURAL VALUES Page: 248 LANGUAGE IN INTERCULTURAL COMMUNICATION INTERACTIONS Page: 251 COMMUNICATION TECHNOLOGY AND LANGUAGE Page: 256 SUMMARY Page: 258 ACTIVITIES Page: 260 DISCUSSION IDEAS Page: 260 Chapter 7: Nonverbal Communication: The Messages of Action, Space, Time, and Silence Page: 261 THE IMPORTANCE OF NONVERBAL COMMUNICATION Page: 262 DEFINING NONVERBAL COMMUNICATION Page: 263 STUDYING NONVERBAL COMMUNICATION Page: 265 NONVERBAL COMMUNICATION AND CULTURE Page: 266 CLASSIFICATIONS OF NONVERBAL COMMUNICATION Page: 268 SUMMARY Page: 301 ACTIVITIES Page: 302 DISCUSSION IDEAS Page: 302 Chapter 8: Cultural Influences on Context: The Business Setting Page: 303 CULTURE AND CONTEXT Page: 303 ASSESSING THE CONTEXT Page: 306 INTERCULTURAL COMMUNICATION IN THE BUSINESS CONTEXT Page: 312 COMMUNICATION IN THE MULTICULTURAL BUSINESS CONTEXT Page: 317 INTERCULTURAL MANAGEMENT Page: 325 INTERCULTURAL BUSINESS NEGOTIATIONS Page: 329 DIFFERING PERCEPTIONS OF NEGOTIATIONS Page: 329 INTERCULTURAL CONFLICT MANAGEMENT Page: 336 SUMMARY Page: 342 ACTIVITIES Page: 342 DISCUSSION IDEAS Page: 343 Chapter 9: Cultural Influences on Context: The Educational Setting Page: 344 CHANGING EDUCATIONAL DYNAMICS Page: 346 CULTURALLY DIVERSE EDUCATIONAL SYSTEMS Page: 346 MULTICULTURAL EDUCATION Page: 354 LANGUAGE DIVERSITY IN MULTICULTURAL EDUCATION Page: 363 TEACHER MULTICULTURAL COMPETENCE Page: 365 SUMMARY Page: 373 ACTIVITIES Page: 374 DISCUSSION IDEAS Page: 374 Chapter 10: Cultural Influences on Context: The Health Care Setting Page: 375 HEALTH CARE COMMUNICATION IN A CULTURALLY DIVERSE SOCIETY Page: 375 DIVERSE HEALTH CARE BELIEF SYSTEMS Page: 377 INTERCULTURAL HEALTH CARE COMPETENCE Page: 389 LANGUAGE AND HEALTH CARE Page: 396 DEATH AND DYING Page: 398 SUMMARY Page: 399 ACTIVITIES Page: 400 DISCUSSION IDEAS Page: 400 Chapter 11: Venturing into a New Culture: Becoming Competent Page: 401 BECOMING A COMPETENT INTERCULTURAL COMMUNICATOR Page: 402 VENTURING INTO A NEW CULTURE Page: 413 INTERCULTURAL ETHICS Page: 422 THE PRACTICE OF ETHICAL INTERCULTURAL COMMUNICATION Page: 424 SUMMARY Page: 428 ACTIVITIES Page: 429 DISCUSSION IDEAS Page: 429 Notes Page: 430 Index Page: 470
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