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« iimvm •a143-5101 Approved for public release; distribution is unlimited. Collateral Duty Job Satisfaction Among Coast Guard Aviators by RobertJames Morrison, Jr. Lieutenant Commander, United States Coast Guard B.S., United States Coast Guard Academy, 1977 Submitted in partial fulfillment ofthe requirements for the degree of MASTER OF SCIENCE IN MANAGEMENT from the NAVAL POSTGRADUATE SCHOOL ^December 1991 A /////// 11 unciassmea SECURITYCLASSIFICATIONOFTHIS PAGE REPORT DOCUMENTATION PAGE la REPORTSECURITYCLASSIFICATION lb RESTRICTIVE MARKINGS Unclassified 2a SECURITYCLASSIFICATIONAUTHORITY 3 DISTRIBUTION/AVAILABILITYOF REPORT Approvedfor publicrelease;distributionisunlimited. 2b DECLASSIFICATION/DOWNGRADINGSCHEDULE 4 PERFORMINGORGANIZATION REPORTNUMBER(S) 5 MONITORINGORGANIZATIONREPORTNUMBER(S) 6a NAMEOFPERFORMINGORGANIZATION 6b OFFICESYMBOL 7a NAME OF MONITORINGORGANIZATION Naval PostgraduateSchool (Ifapplicable) NavalPostgraduateSchool As 6c ADDRESS(C/fy,State,andZIPCode) 7b ADDRESS(City,State, andZIPCode) Monterey,CA 93943 5000 Monterey,CA 93943 5000 8a NAMEOF FUNDING/SPONSORING 8b OFFICE SYMBOL 9 PROCUREMENT INSTRUMENTIDENTIFICATION NUMBER ORGANIZATION (Ifapplicable) 8c ADDRESS(C/ty,State,andZIPCode) 10 SOURCEOF FUNDINGNUMBERS ProgramtlementNo ProjectNo WorkUnnAueiiion Number 11.TITLE(IncludeSecurityClassification) COLLATERALDUTYJOBSATISFACTIONAMONGCOASTGUARDAVIATORS 12 PERSONALAUTHOR(S) RobertJamesMorrison,Jr. 13a TYPE OF REPORT 13b TIME COVERED 14 DATEOFREPORT(year,month,day) 15 PAGE COUNT Master'sThesis From To December1991 AMl 16 SUPPLEMENTARY NOTATION Theviewsexpressed inthisthesisarethoseoftheauthoranddonotreflecttheofficialpolicyorpositionoftheDepartmentofDefenseortheU.S. Government. 17 COSATICODES 18 SUBJECT TERMS(continueonreverseifnecessaryandidentifybyblocknumber) FIELD GROUP SUBGROUP Jobsatisfaction,jobdesign,aviators,pilots,CoastGuard,collateralduty 19 ABSTRACT(continueonreverseifnecessaryandidentifybyblocknumber) ThisresearchsoughtUidetermineifcollateraldutyjobsatisfactionisrelatedtoaCoastGuardaviator'scareersatisfactionandretention plans,whicharethemostand leastsatisfyingcollateralduties,andifvariousjob,management,andindividualcharacteristicsarerelatedto collateraldutysatisfaction Datawereobtainedfromaquestionnairewhichwassenttoallduty standingpilotsatCoastGuardairstations. Usingstatisticalanalysistechniquesandreviewsofqualitativecomments,thedatawereanalyzedand resultsobtained. Collateraldutysatisfactionis(airlystronglyrelatedtocareersatisfaction,andtoalessdegree,retentionplans. AviatorsLendtobe positivelysatisfiedwiththeircollateralduty,withtheEngineeringdepartmentofferingthemostsatisfyingcollateraldutieswhilethe Administrationdepartmenttendstoottertheleast,butstill positively,satisfyingcollateralduties. Jobandmanagementcharacteristicsarevery influentialoncollateraldutysatisfaction,andwhiletheinfluenceofvariouscharacteristicsvaryamongofficerrank,thefivemostinfluential characteristicsforCoastGuardaviatorsoverallareautonomy,tasksignificance,beingabletoinfluencewhichcollateralduty isassigned, leadershipopportunities,andsatisfactionwiththesupervisor. Whilecollateraldutysatisfactiontends tobepositive,aviatorsaredissatisfiedbytheconflictresultingfromnothavingenoughtimeto maintainproficiencyinbothaviation(primary)andcollateralduties. 20 DISTRIBUTION/AVAILABILITYOFABSTRACT 21 ABSTRACTSECURITYCLASSIFICATION UNCIASSIMtU/UNUMnEIi [J SAMt ASREPORT J DTKUSIKS UNCLASSIFIED 22a NAME OF RESPONSIBLE INDIVIDUAL 22b TELEPHONE (IncludeAreacode) 22c OFFICE SYMBOL Susan PageHocevar (408)646 2249 As/Ik DD FORM 1473. 84 MAR 83APReditionmaybeuseduntilexhausted SECURITYCLASSIFICATIONOF THIS PAGE Allothereditionsareobsolete UNCLASSIFIED NAVAL POSTGRADUATE SCHOOL Monterey, California THESIS COLLATERAL DUTY JOB SATISFACTION AMONG COAST GUARD AVIATORS by RobertJames Morrison, Jr. December, 1991 Thesis Co-Advisors: Susan Page Hocevar James E. Suchan Approved for public release; distribution is unlimited ABSTRACT This research sought to determine if collateral duty job satisfaction is related to a Coast Guard aviator's career satisfaction and retention plans, which are the most and least satisfying collateral duties, and ifvarious job, management, and individual characteristics are related to collateral duty satisfaction. Data were obtained from a questionnaire which was sent to all duty-standing aviators at Coast Guard air stations. Using statistical analysis techniques and reviews of qualitative comments, the data were analyzed and results obtained. Collateral duty satisfaction is fairly strongly related to career satisfaction, and to a lesser degree, retention plans. Aviators tend to be positively satisfied with their collateral duty, with the Engineering department offering the most satisfying collateral duties while the Administration department tends to offer the least, but still positively, satisfying collateral duties. Job and management characteristics are very influential on collateral duty satisfaction, and while the influence of various characteristics vary among officer rank, the five most influential characteristics for Coast Guard aviators overall are autonomy, task significance, being able to influence which collateral duty is assigned, leadership opportunities, and satisfaction with the supervisor. While collateral duty satisfaction tends to be positive, aviators are dissatisfied by the conflict resulting from not having enough time to maintain proficiency in both aviation (primary) and collateral duties. ui l.i TABLE OF CONTENTS INTRODUCTION I. 1 A. COAST GUARD AVIATION 1 B. COLLATERAL DUTIES 3 ORGANIZATION OF STUDY C. 3 LITERATURE REVIEW II. 5 A. THEORIES OF JOB SATISFACTION THROUGH JOB DESIGN ... 5 B. JOB CHARACTERISTICS MODEL 10 C. STUDIES OF COAST GUARD OFFICERS 15 RESEARCH QUESTIONS D. 17 METHODOLOGY III. 19 INTRODUCTION A. 19 TARGET POPULATION B. 19 QUESTIONNAIRE C. 20 D. COLLATERAL DUTY IDENTIFICATION 23 E. ANALYSIS 26 IV