Cognitive Behavioural Coaching for Anger at Work

42 Pages·2014·3.07 MB·English

Cognitive Behavioural Coaching for
Anger at Work
Learn to manage emotions before they become destructive
Dorothy Spry
Download free books at
Dorothy Spry
Cognitive Behavioural Coaching for
Anger at Work
Learn to manage emotions before they
become destructive
Download free eBooks at bookboon.com
2
Cognitive Behavioural Coaching for Anger at Work: Learn to manage emotions before they
become destructive
1st edition
© 2014 Dorothy Spry & bookboon.com
ISBN 978-87-403-0737-5
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3
Cognitive Behavioural Coaching
for Anger at Work Contents
Contents
Author Biography 8
1 Introduction and Overview 9
1.1 Introduction 9
1.2 Overview of this e-book 9
2 W hat is Cognitive Behavioural Coaching? 11
2.1 What is Cognitive Behavioural Coaching? 11
2.2 How does CB Coaching work? 11
2.3 CB Coaching defined 11
2.4 How can CB Coaching help you or your organization? 12
2.5 Who can adopt CB Coaching for Anger at Work? 12
2.6 How is CB Coaching different from other coaching approaches? 12
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Cognitive Behavioural Coaching
for Anger at Work Contents
3 A nger, its definition, causes & effects 14
3.1 Definition of Anger 14
3.2 Angry people 14
3.3 Causes of Anger 14
3.4 Emotions and Thoughts 15
3.5 Physical effects of Anger 15
3.6 Healthy Anger 16
4 L ink between EQ, CB Coaching & Anger 17
4.1 What is Emotional Intelligence (EQ)? 17
4.2 What are the benefits of working on your EQ? 18
4.3 Self-Awareness 19
5 A nger & the role of Assertiveness 20
5.1 Clarity about Assertiveness 20
5.2 Definition: 20
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Cognitive Behavioural Coaching
for Anger at Work Contents
6 C B Coaching – Theories & Models 21
6.1 Cognitive Behavioral Therapy (CBT) 21
6.2 Chattering in the brain 22
6.3 Poisonous Parrot 22
6.4 Rational Emotive Behavior Therapy (REBT) 23
7 ABCDE Model 24
7.1 Stage 1: A = Activating Event or Situation that you face 24
7.2 Case Study 24
7.3 Stage 3: C = Consequences 27
7.4 Stage 2: B = Beliefs 28
7.5 A-B Connection 28
7.6 Stage 4: D = Dispute the beliefs that trigger the NATS 28
7.7 Cognitive Distortions 29
7.8 Using Socratic Questions 31
7.9 Examples of Socratic Questions 31
7.10 Case Study (Tom continued) 33
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Cognitive Behavioural Coaching
for Anger at Work Contents
8 Stage 5: E = Effect of Dispute 35
8.1 Positive Self-Talk 35
8.2 Case Study (Tom continued) 35
9 Practice makes perfect 37
9.1 Keeping a record Journal 37
9.2 Become your own Coach 38
9.3 Case Study (Tom continued) 38
9.4 Visualization exercise 38
9.5 Relaxation exercises using Colours 39
9.6 Role Play 40
9.7 Listening skills 40
9.8 Morning Mindfulness exercise 41
Conclusion 42
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Cognitive Behavioural Coaching
for Anger at Work Author Biography
Author Biography
Dorothy Spry IABMCP is an award winning business psychologist coach and trainer. She specializes in
cognitive behavioral coaching (CB coaching) to develop emotional intelligence for leaders, managers
and employees in situations where their attitudes towards working with others is impairing performance,
and leading to under or counter productivity.
Drawing on her research and expertise in the field of emotional intelligence training, accreditations, and
coaching led Dorothy to explore more robust, psychologically researched and evidenced based forms
of coaching. Coaching that would provide a coach or client with the tools and techniques in which to
build authentic and sustainable emotionally intelligent behaviors.
Dorothy works both in the UK and internationally as an executive and careers coach, psychometric
assessor and personal development trainer Email: [email protected]
Published Management pocketbooks:-
• The Cognitive Behavioural Coaching Pocketbook (Spry 2007)
• The Psychometric Testing Pocketbook (Cripps and Spry)
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Cognitive Behavioural Coaching
for Anger at Work Introduction and Overview
1 Introduction and Overview
1.1 Introduction
The relationship between employer and employee is at the heart of every business and although technology
has changed the way we do our work, enabling us to automate and streamline processes in the workplace,
we must not neglect the very engine that drives business, and that’s the people in the organization.
Whether you are a top level CEO or entry level employee, I am sure you will agree people experience
anger in many different ways and for many different reasons. What makes you angry, may only mildly
irritate one of your work colleagues, and have little to no effect on another person.
By understanding more about the way people’s thoughts affect their decisions and actions we are able
to enhance effective interpersonal communications and in doing so increase their self-awareness and
emotional intelligence.
The knock on effects for you, and for the organization as a whole equals:-
= Enhanced Performance
= Productivity
= Employee Engagement
= Employee Retention
= Well-Being
In a nutshell – A much Nicer place to Work
1.2 Overview of this e-book
The knowledge, theories, models, case studies and cognitive behavioral coaching techniques included in
this e-book will help you to learn to use anger positively and manage it, so that it is constructive and not
destructive. It emphasizes knowing yourself and your triggers and then using that awareness to replace
unhealthy negative angry thoughts with more positive actions and balancing thoughts and beliefs that
will lead to more positive interactions with others.
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9
Cognitive Behavioural Coaching
for Anger at Work Introduction and Overview
While you do not want to dampen your anger completely, you do need to manage it if you are to use
it creatively, for the good of your health and well-being and for those at the receiving end of your
anger whether:-
• Working as part of a team
• In a team or executive board meeting
• When interacting with work colleagues, peers or direct reports
• In a customer service or client meeting capacity
• Electronic communications.
Please Note: This e-book whilst providing you with additional tools and techniques to make you think
about what makes you angry in the workplace and the reasoning behind it. In cases where anger is ‘Out
of control’ leading to acts of extreme abuse and violence, a deeper therapeutic intervention (beyond
the CB Coaching approach) is recommended in order to explore, tease out and get to the bottom of
unresolved anger issues.
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