Coaching Across Cultures: New Tools for Leveraging National, Corporate, and Professional Differences

337 Pages·2003·2.62 MB·English

by  Philippe Rosinski

Advance Praise for Coaching Across Cultures
“Coaching Across Cultures is an outstanding book that explains how to
develop the new breed of leadership necessary to achieve sustainable high
performance in today’s global and multicultural environment. This visionary
piece of work is both profound and practical. It will show you how to lever-
age human potential and its rich cultural diversity to the benefit of employ-
ees, customers, shareholders and society at large.”
Dean O’Hare
Chairman and Chief Executive Officer, Chubb Corporation
“Philippe Rosinski is a leader in the coaching field. Coaching Across Cultures
reveals his pioneering multicultural approach and innovative global perspec-
tive. His book is a treasure for anyone eager to learn how to effectively facili-
tate human fulfillment and responsible growth.”
Laura Berman Fortgang, Master Certified Coach
Author of Take Yourself to the Top and Living Your Best Life
“By integrating effective coaching practices with intercultural know-how and
sensibilities, Philippe Rosinski’s Coaching Across Cultures will serve personal
and executive coaching practitioners from around the world for many years
to come. Articulate, insightful, eminently practical, and fueled by his rich
experience and deep humanity, Rosinski convincingly makes the case for
linking our personal and organizational goals with those of our communities
and our planet as a whole. He makes, thereby, a much needed contribution
to helping us think and act systemically—globally and locally.”
Michael H. Hoppe
Senior Research and Program Associate, Center for Creative Leadership
“Coaching Across Cultures is a rich read for anyone who wants to coach,
whether professionally or inside a multinational corporation. Philippe
Rosinski has woven a tapestry of contexts to sensitize the reader to the
cultural impact in the coaching dynamic. I enjoyed the practical exercises,
tools, and worksheets, which I plan to use with my international clients. The
idea of leveraging a sense of power and responsibility for harmony is new.
This book is a synthesis of models and wisdom, very much the same as the
makeup of its author, a brilliant engineer and engaging coach!”
DJ Mitsch, Master Certified Coach
President, The Pyramid Resource Group, Inc.
Past President, International Coach Federation
“Coaching Across Cultures brings new light to managing performance in
business by integrating two important domains of leadership: coaching and
diversity. Through integrating these two leadership subjects, business [lead-
ers] will generate new energy to boost high performance. This book offers a
set of new insights, tools and ideas. With most businesses moving global, this
new book is a valuable resource for all business leaders and professionals in
the domain of leadership and management development.”
Mia Vanstraelen
Director of Learning, IBM
“…I was surprised at the high level of application these groundbreaking con-
cepts have in my area of work—namely diversity—as well as for…coaching
and human resources disciplines.”
Jenifer L. Rinehart
Chief Diversity Officer, Chubb Corporation
“For those [of you] who are managing across countries and regions and who
are
willing to get the best out of that rich melting pot of cultures across all oper-
ating companies, just read Coaching Across Cultures! You will find Philippe
Rosinski’s book highly stimulating.”
Olivier Desforges
Senior Vice President, Unilever
Coaching Across Cultures
Coaching Across Cultures
New Tools for Leveraging
National, Corporate and
Professional Differences
Philippe Rosinski
LON DON
YARMOUTH, MAI NE
First published by Nicholas Brealey Publishing in 2003. For information
contact:
Nicholas Brealey Publishing Intercultural Press
3–5 Spafield Street PO Box 700
London, EC1R 4QB, UK Yarmouth, Maine 04096 USA
Tel: [phone] Tel: [phone]
Fax: [phone] Fax: [phone]
www.nbrealey-books.com www.interculturalpress.com
www.CoachingAcrossCultures.com
© 2003 Philippe Rosinski
All rights reserved. No part of this publication may be reproduced, stored in
a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording and/or otherwise without the prior writ-
ten permission of the publishers. This book may not be lent, resold, hired out
or otherwise disposed of by way of trade in any form, binding or cover other
than that in which it is published, without the prior consent of the publish-
ers.
ISBN: 1-85788-301-2
British Library Cataloguing in Publication Data
publisher has data on file
Library of Congress Cataloging-in-Publication Data
Rosinski, Philippe.
Coaching across cultures: new tools for leveraging national, corporate, and profes-
sional differences/Philippe Rosinski.
p. cm.
Includes bibliographical references.
ISBN 1-85788-301-2 (alk. paper)
1. Corporate culture. 2. Multiculturalism. 3. Organizational behavior. I. Title.
HM791.R67 2003
306-dc21
2002038450
With love to my daughter, Arielle, born while I was writing Coaching Across
Cultures. Your appetite for life, ceaseless curiosity, and radiating joy have been
a wonderful source of inspiration throughout this journey.
Table of Contents
Preface............................................................................................................xi
Acknowledgments........................................................................................xvii
Introduction..................................................................................................xix
Part I—Coaching and Culture...................................................................1
Chapter 1—The Recent Discipline of Coaching..........................................3
What Is Coaching?......................................................................................4
Fundamental Perspectives..........................................................................6
The Coaching Process................................................................................7
Types of Professional Coaching..................................................................8
Leadership Development..........................................................................12
Coaching Tool: Starting a Learning Journal............................................15
Chapter 2—Integrating the Cultural Dimension........................................17
What Is Culture?.......................................................................................20
Layers of Culture......................................................................................23
Dealing with Cultural Differences...........................................................29
Ethnocentric Pitfalls..................................................................................31
Ethnorelative Approaches.........................................................................34
Case Studies: Leveraging Cultural Differences.......................................41
Part II—Leveraging Cultural Differences................................................47
Chapter 3—The Cultural Orientations Framework ...................................49
Categories in the Cultural Orientations Framework...............................51
Determining a Cultural Profile Using the COF......................................52
Methodological Considerations for Using the COF Effectively.............53
Application: Assessing Cultures................................................................61
Application: Bridging Cultural Gaps........................................................69
Chapter 4—How to Leverage Our Sense of Power and Responsibility.......75
Control......................................................................................................76
Harmony....................................................................................................77
Humility....................................................................................................78
Coaching Tool: Visioning Model.............................................................85
viii COACHING ACROSS CULTURES
Chapter 5—How to Leverage Time Management Approaches..................91
Scarce/Plentiful2.......................................................................................92
Monochronic/Polychronic........................................................................95
Past/Present/Future.................................................................................100
Coaching Tool: Timeline.......................................................................103
Chapter 6—How to Leverage Our Definitions of Identity and Purpose...105
Being/Doing2..........................................................................................105
Individualistic/Collectivistic14...............................................................110
Coaching Tool: Collages to Reveal Your Common Purpose24............114
Chapter 7—How to Leverage OrganizationalArrangements.....................117
Hierarchy/Equality8................................................................................119
Universalist/Particularist21......................................................................125
Stability/Change30..................................................................................129
Competitive/Collaborative38..................................................................133
Coaching Tool: Building Alliances.........................................................138
Chapter 8—How to Leverage Our Notions of Territory and Boundaries.141
Protective/Sharing...................................................................................141
Exchanging Feedback6...........................................................................146
Protecting Our Territory.........................................................................148
Coaching Tool: Feedback and Self-Disclosure......................................151
Chapter 9—How to Leverage Communication Patterns...........................153
High Context/Low Context....................................................................154
Direct/Indirect.........................................................................................161
Affective/Neutral13.................................................................................165
Formal/Informal......................................................................................168
Coaching Tool: Coaching Videotaped Role Plays30.............................172
Chapter 10—How to Leverage Modes of Thinking...................................177
Deductive/Inductive................................................................................177
Analytical/Systemic ................................................................................183
Coaching Tool: Creative Problem Solving............................................187
Part III—Facilitating the High-Performance and
High-Fulfillment Journey........................................................................193
Chapter 11—Conduct Your Assessment.....................................................197
Coachee’s Self-Assessment......................................................................199
Others’ Expectations ..............................................................................207
TABLE OF CONTENTS ix
Chapter 12—Articulate Objectives with the Global Scorecard.................209
The Global Scorecard.............................................................................211
Self: Taking Great Self-Care ..................................................................214
Family and Friends: Sharing Love and Friendship ...............................218
Organization: Adding Value to the Organization’s Stakeholders...........220
Community and World: Improving the World.......................................223
The Case for Sustainable Development/Corporate Citizenship .........228
Leveraging Economic, Social, and Ecological Cultures.......................235
The GLOBAL Goal-Setting Principles..................................................238
Chapter 13—Progress toward Target Objectives........................................241
Roles of the Coach..................................................................................243
Effective Learning...................................................................................245
Structure of Coaching Sessions .............................................................247
Ongoing Feedback .................................................................................250
Achieving Global Success.......................................................................251
Final Words—Bringing Disciplines, Cultures, and People Together........253
Appendix 1—Transactional Analysis...........................................................259
Appendix 2—Neuro-Linguistic Programming............................................267
Appendix 3—Soliciting Written Feedback on Your Coaching..................273
Glossary........................................................................................................277
Notes and References..................................................................................281
Bibliography.................................................................................................301
About the Author.........................................................................................305