CME 8 System Admin Config Guide

1308 Pages·2010·10.99 MB·English

Cisco Unified Communications Manager
Express System Administrator Guide
July 27, 2010
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Customer Order Number: OL-10663-02
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Cisco Unified Communications Manager Express System Administrator Guide
© 2007-2010 Cisco Systems, Inc. All rights reserved.
C O N T E N T S
Cisco Unified CME Features Roadmap 1
Cisco Unified CME Overview 17
Contents 17
Information About Cisco Unified CME 17
Cisco Unified CME Overview 18
Licenses 19
PBX or Keyswitch Model 20
Call Details Records 22
Cisco Unified CME on the Cisco 3200 Series 22
Where to Go Next 23
Additional References 23
Related Documents 23
Related Websites 25
MIBs 25
Technical Assistance 25
Obtaining Documentation, Obtaining Support, and Security Guidelines 25
Before You Begin 27
Contents 27
Prerequisites for Configuring Cisco Unified CME 27
Restrictions for Configuring Cisco Unified CME 28
Information About Planning Your Configuration 29
System Design 29
Toll Fraud Prevention 30
Configuration Methods Summary 31
Cisco Unified CME GUI 33
Workflow 34
How to Install Cisco Voice Services Hardware 37
Prerequisites 37
Installing Hardware 37
How to Install Cisco IOS Software 39
Prerequisites 39
Installing Cisco IOS Software 40
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How to Configure VLANs on a Cisco Switch 41
Using Network Assistant to Configure a Cisco Catalyst Switch 41
Using Cisco IOS Commands to Configure a Cisco Catalyst Switch 42
Configuring VLANs on an Internal Cisco Ethernet Switching Module 45
How to Configure Cisco Unified CME 46
Using Cisco IOS Commands to Create or Modify the Configuration 46
Using Cisco Unified CME GUI to Modify or Maintain Configuration 47
Feature Summary 48
Additional References 51
Related Documents 51
Technical Assistance 51
Installing and Upgrading Cisco Unified CME Software 53
Contents 53
Prerequisites for Installing Cisco Unified CME Software 53
Information About Cisco Unified CME Software 54
Basic Files 54
GUI Files 54
Phone Firmware Files 54
XML Template 56
Music-on-Hold (MOH) File 56
Script Files 56
Bundled TSP Archive 57
File Naming Conventions 57
How to Install and Upgrade Cisco Unified CME Software 57
Installing Cisco Unified CME Software 58
SCCP: Upgrading or Downgrading Phone Firmware Between Versions 59
SIP: Upgrading or Downgrading Phone Firmware Between Versions 61
SCCP: Converting Phone Firmware to SIP 65
SIP: Converting Phone to SCCP 68
SCCP: Verifying the Phone Firmware Version on an IP Phone 72
Troubleshooting Tips 73
Additional References 74
Related Documents 74
Technical Assistance 74
Defining Network Parameters 75
Contents 75
Prerequisites for Defining Network Parameters 75
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Restrictions for Defining Network Parameters 76
Information About Defining Network Parameters 76
DHCP Service 76
Network Time Protocol for the Cisco Unified CME Router 77
DTMF Relay 77
SIP Register Support 77
Out-of-Dialog REFER 78
How to Define Network Parameters 79
Enabling Calls in Your VoIP Network 80
Defining DHCP 82
Enabling Network Time Protocol on the Cisco Unified CME Router 88
Configuring DTMF Relay for H.323 Networks in Multisite Installations 89
Configuring SIP Trunk Support 90
Verifying SIP Trunk Support Configuration 92
Changing the TFTP Address on a DHCP Server 93
Enabling OOD-R 94
Verifying OOD-R Configuration 96
Troubleshooting OOD-R 96
Configuration Examples for Network Parameters 98
NTP Server: Example 98
DTMF Relay for H.323 Networks: Example 98
OOD-R: Example 98
Where to Go Next 99
Additional References 99
Related Documents 99
Technical Assistance 99
Feature Information for Network Parameters 100
Configuring System-Level Parameters 101
Contents 101
Prerequisites for System-Level Parameters 101
Information About Configuring System-Level Parameters 102
DSCP 102
Maximum Ephones in Cisco Unified CME 4.3 and Later Versions 102
Network Time Protocol for SIP Phones 103
Per-Phone Configuration Files 103
Redundant Cisco Unified CME Router 104
Timeouts 105
IPv6 Support in Cisco Unified CME SCCP Endpoints. 105
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Support for IPv4-IPv6 (Dual-Stack) 105
Media Flow Through and Flow Around 106
How to Configure System-Level Parameters 106
Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode 107
Configuring IPv6 Source Address for SCCP IP Phones. 109
Verifying IPv6 and Dual-Stack Configuration on Cisco Unified CME 111
Configuring Bulk Registration 112
SCCP: Setting Up Cisco Unified CME 114
SCCP: Setting Date and Time Parameters 117
SCCP: Blocking Automatic Registration 118
SCCP: Defining Per-Phone Configuration Files and Alternate Location 119
SCCP: Changing Defaults for Timeouts 121
SCCP: Configuring a Redundant Router 123
SIP: Setting Up Cisco Unified CME 125
SIP: Setting Date and Time Parameters 127
SIP: Setting Network Time Protocol 129
SIP: Changing Session-Level Application for SIP Phones 130
Configuration Examples for System-Level Parameters 131
IPv6 Support on Cisco Unified CME: Example 132
System-Level Parameters: Example 134
Blocking Automatic Registration: Example 135
Redundant Router: Example 136
Where to Go Next 136
Additional References 136
Related Documents 136
Technical Assistance 137
Feature Information for System-Level Parameters 138
Configuring Phones to Make Basic Calls 139
Contents 139
Prerequisites for Configuring Phones to Make Basic Calls 140
Restrictions for Configuring Phones to Make Basic Calls 140
Information About Configuring Phones to Make Basic Calls 140
Phones in Cisco Unified CME 141
Directory Numbers 141
Monitor Mode for Shared Lines 147
Watch Mode for Phones 148
PSTN FXO Trunk Lines 149
Codecs for Cisco Unified CME Phones 150
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Analog Phones 151
Secure IP Phone (IP-STE) Support 153
Remote Teleworker Phones 154
Busy Trigger and Channel Huntstop for SIP Phones 156
Digit Collection on SIP Phones 156
Session Transport Protocol for SIP Phones 157
Ephone-Type Configuration 157
How to Configure Phones for a PBX System 158
SCCP: Creating Directory Numbers 158
SCCP: Configuring Ephone-Type Templates 162
SCCP: Assigning Directory Numbers to Phones 165
SIP: Creating Directory Numbers 169
SIP: Assigning Directory Numbers to Phones 171
SIP: Configuring Dial Plans 174
SIP: Verifying Dial Plan Configuration 177
SIP: Enabling KPML 178
SIP: Selecting Session-Transport Protocol for a Phone 180
SIP: Disabling SIP Proxy Registration for a Directory Number 181
Modifying the Global Codec 183
Configuring Codecs of Individual Phones for Calls Between Local Phones 184
How to Configure Phones for a Key System 187
SCCP: Creating Directory Numbers for a Simple Key System 187
SCCP: Configuring Trunk Lines for a Key System 190
SCCP: Configuring Individual IP Phones for Key System 197
How to Configure Cisco ATA, Analog Phone Support, Remote Phones, Cisco IP Communicator, and Secure
IP Phone (IP-STE) 199
Configuring Cisco ATA Support 200
Verifying Cisco ATA Support 201
Troubleshooting Cisco ATA Support 201
Using Call Pickup and Group Call Pickup with Cisco ATA 203
SCCP: Enabling Auto-Configuration for Cisco VG202, VG204, and VG224 204
SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports 206
SCCP: Verifying Analog Phone Support 209
SCCP: Enabling a Remote Phone 209
SCCP: Verifying Remote Phones 211
SCCP: Configuring Cisco IP Communicator Support 211
SCCP: Verifying Cisco IP Communicator Support 213
SCCP: Troubleshooting Cisco IP Communicator Support 213
SCCP: Configuring Secure IP Phone (IP-STE) 214
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Configuration Examples for Making Basic Calls 215
Configuring SCCP Phones for Making Basic Calls: Example 216
Configuring SIP Phones for Making Basic Calls: Example 220
Disabling a Bulk Registration for a SIP Phone: Example 223
Cisco ATA: Example 223
SCCP Analog Phone: Example 223
Remote Teleworker Phones: Example 224
Secure IP Phone (IP-STE): Example 225
Where to Go Next 225
Additional References 225
Related Documents 225
Technical Assistance 226
Feature Information for Configuring Phones to Make Basic Calls 227
Creating Phone Configurations Using Extension Assigner 229
Contents 229
Prerequisites for Extension Assigner 229
Restrictions for Extension Assigner 230
Information About Extension Assigner 230
Extension Assigner Overview 230
Files Included in this Release 234
Extension Assigner Synchronization 235
SCCP: How to Configure Extension Assigner 235
Configuring Extension Assigner 236
Configuring Extension Assigner Synchronization 249
Assigning Extension Numbers Onsite by Using Extension Assigner 251
Verifying Extension Assigner 253
Configuration Examples for Extension Assigner 254
Extension Assigner: Example 255
Extension Assigner Synchronization: Example 257
Additional References 258
Related Documents 258
Technical Assistance 258
Feature Information for Extension Assigner 259
Generating Configuration Files for Phones 261
Contents 261
Information About Configuration Files 261
Configuration Files for Phones in Cisco Unified CME 261
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Per-Phone Configuration Files 262
How to Generate Configuration Files for Phones 263
SCCP: Generating Configuration Files for SCCP Phones 263
SCCP: Verifying Configuration Files for SCCP Phones 264
SIP: Generating Configuration Profiles for SIP Phones 265
SIP: Verifying Configuration Profiles for SIP Phones 267
Where to Go Next 270
Additional References 270
Related Documents 270
Technical Assistance 270
Resetting and Restarting Phones 271
Contents 271
Information About Resetting and Restarting Phones 271
Differences between Resetting and Restarting IP Phones 271
Cisco Unified CME TAPI Enhancement 272
How to Reset and Restart Phones 273
SCCP: Using the reset Command 273
SCCP: Using the restart Command 274
SCCP: Resetting a Session Between a TAPI Application and an SCCP Phone 276
SIP: Using the reset Command 277
SIP: Using the restart Command 278
Verifying Basic Calling 279
Additional References 280
Related Documents 280
Technical Assistance 280
Feature Information for Cisco Unified CME 7.0(1) New Features 281
Configuring Dialing Plans 283
Contents 283
Information About Dialing Plans 283
Phone Number Plan 284
Dial-Plan Patterns 285
Direct Inward Dialing Trunk Lines 286
Voice Translation Rules and Profiles 286
Secondary Dial Tone 286
How to Configure Dialing Plans 287
SCCP: Configuring Dial-Plan Patterns 287
SIP: Configuring Dial-Plan Patterns 288
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Verifying Dial-Plan Patterns 290
Defining Voice Translation Rules in Cisco CME 3.2 and Later Versions 291
SCCP: Applying Voice Translation Rules in Cisco CME 3.2 and Later Versions 293
SCCP: Applying Translation Rules Before Cisco CME 3.2 294
SIP: Applying Voice Translation Rules in Cisco Unified CME 4.1 and Later 296
SIP: Applying Voice Translation Rules before Cisco Unified CME 4.1 297
Verifying Voice Translation Rules and Profiles 298
Activating a Secondary Dial Tone 299
Configuration Examples for Dialing Plan Features 300
Secondary Dial Tone: Example 300
Voice Translation Rules: Example 301
Additional References 302
Related Documents 302
Technical Assistance 302
Feature Information for Dialing Plan Features 303
Configuring Localization Support 305
Contents 305
Information About Localization 305
System-Defined Locales 306
User-Defined Locales 306
Localization Support for Phone Displays 306
Multiple Locales 307
Locale Installer 307
SCCP: How to Configure Localization Support 308
Installing System-Defined Locales for Cisco Unified IP Phone 7906, 7911, 7921, 7931,7941, 7961,
7970, 7971, and Cisco IP Communicator 308
Installing User-Defined Locales 311
Using the Locale Installer in Cisco Unified CME 7.0(1) and Later Versions 314
Verifying User-Defined Locales 317
Configuring Multiple Locales 317
Verifying Multiple Locales 320
Configuration Examples for Localization 321
Multiple User and Network Locales: Example 321
User-Defined Locales: Example 322
Locale Installer: Examples 323
Where to Go Next 325
Additional References 326
Related Documents 326
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