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Cisco SPA-30x, SPA-50x, SPA525G, SPA525G2 Admin Guide PDF

311 Pages·2010·4.48 MB·English
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ADMINISTRATION GUIDE Cisco Small Business IP Phones Models SPA 301, 303, 501G, 502G, 504G, 508G, 509G, 525G/525G2, and WIP310 Document revised June 2010 CCDE, CCENT, CCSI, CiscoEos, CiscoExplorer, CiscoHealthPresence, CiscoIronPort, the Ciscologo, CiscoNurse Connect, CiscoPulse, CiscoSensorBase, CiscoStackPower, CiscoStadiumVision, CiscoTelePresence, CiscoTrustSec, CiscoUnified Computing System, CiscoWebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, CiscoCapital, CiscoCapital (Design), Cisco:Financed (Stylized), CiscoStore, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the CiscoCertified Internetwork Expert logo, CiscoIOS, CiscoLumin, CiscoNexus, CiscoPress, CiscoSystems, CiscoSystems Capital, the CiscoSystems logo, CiscoUnity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, iLYNX, IOS, iPhone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1002R) © 2010 Cisco Systems, Inc. All rights reserved. OL-19749-04 Contents Chapter 1: Getting Started 2 Overview of the Phones 2 Cisco SPA 500S Attendant Console 4 Network Configurations 4 Cisco SPA 9000 Voice System 5 Cisco Unified Communications 500 Series for Small Business 6 Other SIP IP PBX Call Control Systems 7 Prerequisites 7 Upgrading Firmware 8 Determining the Current Firmware Version 8 Determining Your IP Address 10 Downloading the Firmware 11 Installing the Firmware 11 Using the Web-Based Configuration Utility 12 Understanding Administrator and User Views 14 Accessing Administrative Options 15 Understanding Basic and Advanced Views 15 Using the Web Administration Tabs 15 Roadmap to Configuration Utility Features 16 Viewing Phone Information 19 Using IVR on the Cisco SPA 301 and Cisco SPA 501G IP Phone 19 Chapter 2: Configuring Lines and Extensions 23 Configuring Lines 23 Shared Line Appearances 23 Configuring a Line 24 Configuring Shared Line Appearance 25 Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA 500 Series IP Phone 26 Configuring Call Pickup and Busy Lamp Field 26 Configuring Speed Dial 27 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 1 Contents Configuring Unused Line Keys for Call Park on the Cisco SPA 525G/525G2 (MetaSwitch) 28 Configuring Unused Line Keys to Access Services 29 Configuring Line Key LED Patterns on the Cisco SPA 300 Series or Cisco SPA 500 Series IP Phone 31 Configuring Extensions 33 Chapter 3: Customizing Cisco SPA and Wireless IP Phones 35 Configuring Phone Information and Display Settings 36 Configuring the Phone Name 36 Configuring Voice Mail 36 Configuring Internal Voice Mail for Each Extension (When Using Cisco SPA 400 for Voice Mail) 37 Customizing the Startup Screen 37 Changing the Display Background (Cisco SPA 300 Series and Cisco SPA 500 Series) 39 Configuring the Screen Saver 40 Configuring the LCD Contrast 42 Configuring Back Light Settings (Cisco SPA 525G/525G2) 43 Configuring Linksys Key System Parameters 43 Enabling Call Features 44 Enabling Anonymous Call and Caller ID Blocking Services 44 Enabling Automatic Call Distribution (ACD) Service 45 Enabling Call Back Service 45 Enabling Call Park and Call Pickup Services 46 Enabling Call Transfer and Call Forwarding Services 46 Enabling Conferencing 47 Enabling Do Not Disturb 47 Enabling the Missed Call Shortcut 48 Logging Missed Calls (Cisco SPA 300 Series and Cisco SPA 500 Series) 48 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 2 Contents Enabling Paging (Intercom) 49 Single Page 49 Group Paging 49 Configuring a Phone to Automatically Accept Pages 49 Configuring Paging Groups 50 Enabling Secure Call 51 Enabling Service Announcements 51 Customizing Phone Softkeys 52 Programmable Softkeys 56 Configuration Example 57 Configuring the Message Waiting Indicator 58 Configuring Ring Tones 59 Configuring On-Demand Ring Tones (Cisco SPA 525G/525G2) 60 User-Created MP3 Ring Tones (Cisco SPA 525G/525G2) 61 Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA 30X and Cisco SPA 50XG only) 61 Assigning a Ring Tone to an Extension 63 Configuring RSS Newsfeeds on the Cisco SPA 525G/525G2 IP Phone 63 Configuring Audio Settings 64 Configuring Audio Input Gain (Cisco SPA 300 Series and Cisco SPA 500 Series) 65 Enabling Wireless (Cisco SPA 525G/525G2 only) 66 Configuring Bluetooth (Cisco SPA 525G/525G2 only) 66 Enabling Bluetooth (Cisco SPA 525G/525G2) 66 Using a Bluetooth Headset (Cisco SPA 525G/525G2) 67 Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 69 Initiating Pairing from the Cisco SPA 525G2 69 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 70 Enabling SMS Messaging 71 Enabling the Web Server 72 Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 300 Series and Cisco SPA 500 Series IP Phones 74 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 3 Contents Configuring BroadSoft Settings (Cisco SPA 300 Series and Cisco SPA 500 Series) 78 Configuring BroadSoft Directory 78 Configuring Synchronization of Do Not Disturb and Call Forward 79 Configuring XML Services 80 Configuring Music On Hold 82 Configuring Extension Mobility 83 Configuring Video Surveillance on the Cisco SPA 525G/525G2 84 Configuring the User Name and Account on the Camera 85 Entering Camera Information Into the Cisco SPA525G/525G2 Configuration Utility 85 Viewing the Video 86 Chapter 4: Configuring SIP, SPCP, and NAT 87 Session Initiation Protocol and Cisco IP Phones 87 SIP Over TCP 88 SIP Proxy Redundancy 89 Configuring Survivable Remote Site Telephony (SRST) Support 89 RFC3311 Support 90 Support for SIP NOTIFY XML-Service 90 Configuring SIP 90 Configuring SIP Parameters 90 Configuring SIP Timer Values 94 Configuring Response Status Code Handling 97 Configuring RTP Parameters 97 Configuring SDP Payload Types 99 Configuring SIP Settings for Extensions 102 Configuring a SIP Proxy Server 106 Configuring Subscriber Information Parameters 109 Configuring SPCP on the Cisco SPA 525G/525G2 110 Configuring SPCP on the Cisco SPA 300 Series and Cisco SPA 50XG 111 Network Address Translation (NAT) and Cisco IP Phones 111 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 4 Contents NAT Mapping with Session Border Controller 112 NAT Mapping with SIP-ALG Router 112 Configuring NAT Mapping with a Static IP Address 112 Configuring NAT Mapping with STUN 113 Determining Whether the Router Uses Symmetric or Asymmetric NAT 114 Chapter 5: Configuring Security, Quality, and Network Features 116 Setting Security Features 116 SIP Initial INVITE and MWI Challenge 117 SIP Over TLS 117 SRTP and Securing Calls 118 Secure Call Indication Tone 119 Ensuring Voice Quality 120 Supported Codecs 120 Bandwidth Requirements 121 Factors Affecting Voice Quality 122 Configuring Voice Codecs 125 Configuring Domain and Internet Settings 128 Configuring Restricted Access Domains 128 Configuring DHCP, Static IP, and PPPoE Information 129 Setting a Static IP Address 130 Configuring PPPoE Settings (Cisco SPA 525G/525G2 only) 131 Setting Optional Network Parameters 131 Configuring VLAN Settings 133 Using the IP Phones in a VLAN 133 Configuring SSL VPN on the Cisco SPA 525G/525G2 135 Configuring the VPN on the Security Appliance 136 Configuring the VPN on the Cisco SPA 525G/525G2 136 Chapter 6: Provisioning Basics 139 Provisioning Capabilities 140 Provisioning Configuration from Phone Keypad 140 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 5 Contents IP Phone Configuration Profiles 142 Obtaining the SPC Tool 143 General Purpose Parameters 144 Sample Configuration File 144 Upgrading, Resyncing, and Rebooting Phones 145 Firmware Upgrade Parameters 146 Resyncing a Phone 147 Rebooting a Phone 148 Redundant Provisioning Servers 148 Retail Provisioning 148 Automatic In-House Preprovisioning 149 Configuration Access Control 150 Using HTTPS 150 Server Certificates 151 Client Certificates 151 Obtaining a Server Certificate 152 Chapter 7: Configuring Regional Parameters and Supplementary Services 153 Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones 154 Example 1: Normal Ring 154 Example 2: Distinctive Ring (short,short,short,long) 154 Example 1: Dial Tone 155 Example 3: SIT Tone 155 Example 1: SIT Tone 156 Call Progress Tones 157 Distinctive Ring Patterns 157 Control Timer Values (sec) 158 Configuring Supplementary Services (Star Codes) 159 Entering Star Code Values 159 Activating or Deactivating Supplementary Services 164 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 6 Contents Vertical Service Announcement Codes (Cisco SPA 300 and Cisco SPA 500 Series) 164 Bonus Services Announcement description 165 Outbound Call Codec Selection Codes 166 Miscellaneous Parameters 167 DTMF Parameters 167 Localizing Your IP Phone 168 Managing the Time and Date 169 Configuring Daylight Savings Time 170 Daylight Saving Time Examples 171 Selecting a Display Language 171 Creating a Dictionary Server Script 172 Chapter 8: Configuring Dial Plans 174 About Dial Plans 174 Digit Sequences 176 Digit Sequence Examples 178 Acceptance and Transmission of the Dialed Digits 180 Dial Plan Timer (Off-Hook Timer) 181 Syntax for the Dial Plan Timer 181 Interdigit Long Timer (Incomplete Entry Timer) 182 Syntax for the Interdigit Long Timer 182 Interdigit Short Timer (Complete Entry Timer) 183 Syntax for the Interdigit Short Timer 183 Editing Dial Plans on the IP Phone 184 Resetting the Control Timers 185 Chapter 9: Configuring the Cisco SPA 500S Attendant Console 186 Cisco SPA 500S Features 187 Setting Up the Cisco SPA 500S Attendant Console 188 Configuring the Cisco SPA 9000 for the Cisco SPA 500S 189 Configuring the BroadSoft Server for the Cisco SPA 500S 189 Configuring the Asterisk Server for the Cisco SPA 500S 190 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 7 Contents Configuring the Cisco SPA 500S 191 Unit/Key Configuration Scripts 192 Assigning Cisco SPA 500S LEDs to Phone Extensions 194 Cisco SPA 9000 Syntax 194 BroadSoft syntax 195 Asterisk syntax 195 Configuring BroadSoft Busy Lamp Field Auto-Configuration 195 Attendant Console Parameters 196 Monitoring the Cisco SPA 500S 197 Cisco SPA 500S Unit Monitoring Notes 198 Chapter A: Creating an LED Script 199 LED Script Examples 200 LED Pattern 200 Appendix B: Cisco SPA IP Phone Field Reference 202 Info Tab 203 System Information 203 Network Configuration (SPCP) 205 VPN Status (SPA 525G/525G2 Only) 206 Product Information 206 Phone Status 207 Ext Status 209 Line/Call Status 209 Downloaded Ring Tone 211 System Tab 212 System Configuration 212 Internet Connection Type and Static IP Settings 213 PPPoE Settings (Cisco SPA 525G/525G2 Only) 214 Optional Network Configuration 215 VLAN Settings 216 Wi-Fi Settings (Cisco SPA 525G/525G2 Only) 217 Bluetooth Settings (Cisco SPA 525G/525G2 Only) 217 Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 8

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CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide Determining the Current Firmware Version .. Personal Address Book should reserve EXT 1 on the client station as the primary and private.
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