Check Your English Vocabulary for Business and Administration (Check Your English Vocabulary series)

82 Pages·2007·1.04 MB·English

by  Rawdon Wyatt

CHECK YOUR ENGLISH VOCABULARY FOR
BUSINESS
AND
ADMINISTRATION
4th edition
Rawdon Wyatt
A & C Black (cid:1) London
www.acblack.com
First published as Check Your Vocabulary for Businessin 1996
by Peter Collin Publishing
Second edition published 1999
Third edition published 2003
by Bloomsbury Publishing Plc
This fourth edition published 2007 by
A&CBlack Publishers Ltd
38 Soho Square, London W1D 3HB
© Rawdon Wyatt 2007
All rights reserved.
No part of this publication may be reproduced in
any form without the permission of the publishers.
A CIP entry for this book is available from the British Library
ISBN-10: 0-7136-7916-6
ISBN-13: 978-0-7136-7916-8
eISBN-13: 978-1-4081-0251-0
Text typeset by A & C Black
Printed in Great Britain at Caligraving Ltd, Thetford, Norfolk
This book is produced using paper that is made from wood grown in managed, sustainable forests. It is natural, renewable and
recyclable. The logging and manufacturing processes conform to the environmental regulations of the country of origin.
Introduction
If you want to practise and develop your knowledge of English vocabulary for Business and
Administration, you will find that the exercises in this book will help you. They are
particularly useful if:
(cid:1) You work, or are planning to work, in or around an English-speaking business
environment.
(cid:1) Your work brings you into regular contact with English-speaking business people.
(cid:1) You are planning to take a Business English examination such as BEC Vantage /
Higher, TOEIC, or one of the LCCI (London Chamber of Commerce and Industry)
International Qualifications, especially 2nd, 3rd or 4th level Business.
(cid:1) You do not work directly in Business and Administration, but your job requires you
to have a working knowledge of common business words and expressions.
If you want to make the most of the exercises in the book, you should note the following:
(cid:1) This is not a course book, and you do not need to work through it 'mechanically'
from beginning to end. It is better to choose areas that you are unfamiliar with, or
areas that you feel are of specific interest or importance to you.
(cid:1) Write down new words and expressions that you learn. Develop your own personal
vocabulary 'bank' in a notebook or file. Review these words and expressions on a
regular basis so that they become a part of your 'productive' vocabulary.
(cid:1) Use a good general-English dictionary and a good business-English dictionary to
check the meanings of new words and expressions (but try to do the exercises first
before looking in the dictionary). Many of the examples in this book have been
taken from the Macmillan English Dictionary (ISBN 978-0-333-96847-5) and the
A&C Black Dictionary of Business 4th edition (ISBN 978-0-713-67918-2).
(cid:1) The exercises in this book either focus on general business vocabulary (for example,
phrasal verbs, formal words, words with similar meanings, etc) or topic-specific
business vocabulary (for example, sales and marketing, recruitment, dispute
resolution, etc). However, you should be aware that not all of the vocabulary is
exclusive to business and administration, and not all of the topic-specific vocabulary
is exclusive to that particular topic. For example, 'commission' appears in the section
on Earnings, rewards and benefits, but it could also be applied to Sales and
marketing.
(cid:1) The key at the back of the book not only has answers for all of the exercises, but
also provides you with other relevant information. For example, it gives you
alternative answers, provides more words and expressions that are not featured in
the exercises themselves, explains what some of the words and expressions mean,
and elaborates on some of the topic areas
(cid:1) The book does not contain every single word or expression that you are likely to
meet or to need. You should therefore try to develop your vocabulary further by
reading from a variety of other resources, such as newspapers, magazines, journals
and books. As a reference source, the author particularly recommends Business –
The Ultimate Resource, published by A&C Black (ISBN 978-0-713-67509-2).
We hope that you enjoy doing the exercises in this book, and that they help you to practise
and develop the Business and Administration vocabulary that you need.
Contents
Page: Title:
1 – 2 Abbreviations
3 – 5 Appraisals, training and staff development
6 – 7 Changes
8 Business 'colours'
9 – 10 Contracts
11 – 12 Dispute resolution
13 – 14 Earnings, rewards and benefits 1
15 Earnings, rewards and benefits 2
16 – 17 Formal words
18 – 19 Business idioms
20 – 22 IT and e-commerce
23 – 24 Jobs and positions
25 – 27 Letters
28 Meetings and presentations
29 – 30 Money and financial issues
31 Numbers and symbols
32 – 34 Phrasal verbs 1
35 Phrasal verbs 2
36 – 38 Production and operations
39 Recruitment 1: Job advertising
40 – 41 Recruitment 2: The recruitment process
42 – 43 Recruitment 3: Contract of employment and job description
44 – 45 Sales and marketing 1
46 Sales and marketing 2
47 – 48 Sales and marketing 3
49 – 50 Similar meanings 1: Nouns
51 – 52 Similar meanings 2: Verbs
53 – 54 Similar meanings 3: Adjectives
55 – 56 On the telephone
57 – 58 Trade
59 – 60 Business travel
61 Word association
62 – 64 Working hours and time off work
65 – 66 Workplace problems
67 – 76 Answers
Abbreviations
Test your knowledge of business abbreviations and acronyms. Look at these abbreviations,
then complete the crossword grid on the next page with the words that are missing from
their complete forms.
Across ((cid:214)) Down ((cid:216))
2. EU = _____ Union. 1. TQM = total _____ management.
4. MBO = management _____ (the 3. PPP = purchasing power _____.
letters B and O are used in oneword) 5. PLC = _____ limited company.
8. USP = unique _____ point. 6. AGM = annual general _____.
9. AOB = any other _____. 7. PR = public _____.
11. PEST analysis = political, social, 10. L/C = letter of _____.
economic and _____ analysis. 12. MBA = Master of Business _____.
13. MD = Managing _____. 15. O & M = organization and _____.
14. ROI = return on _____. 16. HR = human _____.
15. M & A = _____ and acquisitions. 18. POS = point of _____.
17. OTE = on-target _____. 21. P & L statement = _____ and loss
19. PAYE = pay as you _____. statement.
20. VAT = Value Added _____. 23. ASAP = as soon as _____.
22. SWOT analysis = strengths, 24. CBD = _____ business district.
weaknesses, _____ and threats 28. COD = cash on _____.
analysis. 30. LIFO = last in, _____ out.
25. CEO = Chief _____ Officer. 31. NVQ = National Vocational _____.
26. CV = curriculum _____. 33. GNP = gross _____ product.
27. TNA = trainee _____ analysis. 35. NI = National _____.
29. TOIL = _____ off in lieu. 36. CPD = continuing professional _____.
32. RRP = recommended retail _____. 40. ESOP = employee _____ ownership
34. CFO = Chief _____ Officer. plan.
37. FAQ = frequently asked _____. 42. In £20K, K means _____.
38. RSI = repetitive strain _____. 44. EFT = _____ funds transfer.
39. RPI = retail price _____. 46. R & D = _____ and development.
41. p.a. = per _____. 47. P & P = _____ and packing.
43. APR = _____ percentage rate. 48. ISP = _____ service provider.
45. ICC = International Chamber of 50. FOB = _____ on board.
_____. 53. IOU = I owe _____. (Be careful: the word
49. FYI = for your _____. you need does notbegin with the letter u)
51. NPD = new _____ development. 55. JIT production = Just-in-_____
52. SET = _____ electronic transaction. production.
54. GDP = gross _____ product.
56. VIP = very important _____.
1
For reference see Dictionary of Business 4thedition (A&CBlack 978-0-713-67918-2)
1 2 3
4
5 6
7 8
9 10
11 12
13 14
15 16 17 18
19
20
21 22 23
24
25
26
27 28
29
30 31
32 33
34 35
36
37 38
39 40 41
42 43 44
45 46
47 48
49
50
51
52 53
54 55
56
2
For reference see Dictionary of Business- 4thedition(A&CBlack Publishers Ltd, 978-0-713-67918-2)
Appraisals, training and staff development
Exercise 1: Look at the common employee appraisal questions in 1 – 28, and complete each
one with a word from the box. These words can be found by reading from left to right and
from right to left in the direction of the arrows (but they are not in the same order as the
sentences they complete). Write your answers in the spaces on the right. The letter in the
bold space in one word should be the same as the letter in the sshhaaddeedd space in the next
word. Note that in some sentences there is more than one possible answer, but only one
will fit into the space on the right. The first one has been done for you.
START (cid:66) a d v a n c e m e n t c h a l l e n g i n g (cid:176)
(cid:175) d e n i f e d s t n i a l p m o c s t n e m m o c (cid:169)
(cid:170) d e s c r i p t i o n d i s c i p l i n e f a c i (cid:176)
(cid:175) n i v o r p m i t n e m e v o r p m i s e i t i l (cid:169)
(cid:170) g k n o w l e d g e l e a s t m o r a l e o b j e (cid:176)
(cid:175) r g o r p s s e r g o r p e s i a r p s e v i t c (cid:169)
(cid:170) e s s i o n p r o m p t l y p r o v i s i o n s q (cid:176)
(cid:175) h s n o i t a l e r d n e m m o c e r y t i l a u (cid:169)
(cid:170) i p s c h e d u l e s t a n d a r d s s t r e n g (cid:176)
(cid:175) l k r o w t n e m t a e r t g n i n i a r t s h t (cid:169)
(cid:170) o a d
1. Do you think the work you are doing meets
S T A N D A R D S
or exceeds the correct ______?
2. How far do you think you have the skills
N
and ______ to achieve your duties?
3. How would you describe the ______ of the
work you are doing?
4. Do you feel you have met the work ______
that were set for you?
5. Do you think you have room for ______?
6. In your opinion, what are your main
______ and weaknesses?
7. Would you benefit from going on a ______
course?
8. Are you happy with your career ______ at
the moment?
9. Do you feel you are able to manage your
work ______?
10. Would you like to do something a bit
more ______?
11. What do you like most and what do you
like ______ about the job you are doing?
12. How do you feel about your ______? Can
you deal with it?
3
For reference see Dictionary of Business- 4thedition(A&CBlack Publishers Ltd, 978-0-713-67918-2)
13. Is your current job ______ accurate?
14. Are your job duties clearly ______?
15. Do you feel that there are enough
opportunities for ______?
16. Do you have any suggestions for ______
your current job?
17. Are you happy with the ______ in your
department?
18. Do you have a good working ______ with
your colleagues?
19. Do you feel ______ is fair in your
department?
20. Does your manager show you fair ______
at all times?
21. Does your manager deal ______ with
problems, or does she ignore them?
22. Does your manager deal efficiently with
staff ______ that may arise?
23. Does your manager inform you of any
______ you are making?
24. Does your manager give you ______ for
work well done?
25. How do you feel about the ______ and
services provided by the company?
26. Do you feel that the health and safety
______ are adequate?
27. Would you ______ this company as an
employer to others?
28. Have you got any more ______ you would
like to make?
This final letter is also the first letter of number 1 (cid:174)
Exercise 2: Look at the different types of training courses and other aspects of staff
development in the box, then match each one with a description in paragraphs 1 –14
on the next page. Two courses in the box do not match any of the descriptions.
action learning adventure learning assertiveness training carousel training
continuous personal development (CPD) experiential learning an induction course
in-tray learning modern apprenticeship off-the-job training online learning
open learning total quality management (TQM) sales training team-building
training needs analysis (TNA)
4
For reference see Dictionary of Business- 4thedition(A&CBlack Publishers Ltd, 978-0-713-67918-2)