CenturyTel of Northern Alabama d/b/a CenturyLink General Customer Services Price List Alabama ...

592 Pages·2017·2.08 MB·English

CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 02-19-2018 Title Sheet
3rd Revised Sheet 1

GENERAL CUSTOMER SERVICES PRICE LIST

FOR THE

STATE OF ALABAMA

This price list contains regulations and rates applicable for the furnishing of Local Exchange Service,
Message Toll Telephone Service, Wide Area Telecommunications Service, Optional Calling Plans Service,
and for other general subscriber services, equipment and facilities associated with the above services offered
by CenturyTel of Northern Alabama also referred to as the Company. This price list also contains rates,
charges, terms and conditions for services formerly contained in the CenturyTel of Alabama, LLC d/b/a
CenturyLink Advanced Data Services Price list and services formerly contained in the CenturyTel of (C)
Alabama, LLC d/b/a CenturyLink IntraLATA Private Line Service Price List, governing the provision of (C)
intrastate data communications.

Effective February 14, 2018, the CenturyTel of Alabama, LLC d/b/a CenturyLink Advanced Data Services
Price List is cancelled in its entirety. See Section 23 for services formerly contained therein.

Effective February 19, 2018, the CenturyTel of Alabama, LLC d/b/a CenturyLink IntraLATA Private (N)
Line Service Price List is cancelled in its entirety. See Section 17 for services formerly contained
therein. (N)

CenturyLink’s End User Agreement located at www.centurylink.com/tariffs/al_mult_user_agreement.pdf
applies to all RESIDENTIAL SERVICES in addition to the regulations and rates contained herein.

CenturyLink’s Standard Terms and Conditions For Communications Services (“Standard Terms and
Conditions”) located at www.centurylink.com/tariffs/LTOS_Business_Standard_Terms.pdf applies to all
BUSINESS SERVICES in addition to the regulations and rates contained herein.

Intrastate communication services are furnished through facilities provided by the Company for the
transmission of intelligence by electrical impulse, principally by means of wire, radio, or combination thereof.

AL 18-03
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 06-01-2021 Title Sheet
1st Revised Sheet 2

GENERAL CUSTOMER SERVICES PRICE LIST

FOR THE

STATE OF ALABAMA

EXPLANATION OF SYMBOLS

When changes are made on any price list page, a revised page will be issued canceling the price list page
affected; such changes will be identified through the use of the following symbols:

(C) Denotes a change in: listing, general regulations, or condition, which may affect a rate or charge.
(D) Denotes discontinued material including: listing, general regulation, condition, rate or charge.
(I) Denotes increase in rate or charge.
(M) Denotes material relocated from or to another part of the price list, with no change in text, regulation,
rate or condition.
(N) Denotes new material including: listing, general regulation, rate, charge or condition.
(R) Denotes a reduction in either rate or charge.
(T) Denotes a change in wording of text, but no change in: listing, general regulation, condition, rate or
charge.
(Z) Denotes a correction. (N)

Note: The above symbols are standard indications which may be used to denote revisions or additions to
general regulations, listings, rates or charges after initial filing of the price list.

TRADE NAMES, TRADEMARKS AND SERVICE MARKS USED IN THIS TARIFF

The following list of trade names, trademarks and/or service marks which may be used for services offered
in this tariff are owned by Lumen Technologies, Inc. (formerly CenturyLink, Inc.) or a subsidiary of (C)
Lumen Technologies, Inc. and are used by CenturyTel of Northern Alabama d/b/a CenturyLink with (C)
express permission. Trademark and service mark designations will not be listed hereafter in the Tariff.
However, the laws regarding trademarks and service marks are applicable.

Trade names, trademarks and service marks that are owned by Lumen Technologies, Inc. or a (C)
subsidiary of CenturyLink, Inc. cannot be used by another party without authorization. (C)

CENTURYLINK
CENTURYLINK® (C)
(D)
CORE CONNECT®

AL 2021-04
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 02-01-2022 Title Sheet
2nd Revised Title Sheet 3

APPLICATION AND REFERENCE

URLs for Links to Documents Referenced within this General Customer Services Price List.

URLs for hyperlinks used throughout this document are listed below and will direct you to the applicable
terms and conditions for the specified services. If you are unable to open a document by selecting those
links, the following URLs may be used:

Table of Contents – General Subscriber Services Tariff
www.centurylink.com/tariffs/al_ct-n-al_gen_t.pdf

Section 2.10. - Facility Relocation Cost Recovery Fee
http://www.centurylink.com/tariffs/LTOS_FRC.pdf

Section 3.9.1 - Lifeline Assistance Programs
http://www.centurylink.com/tariffs/LTOS_Lifeline_Assistance_Programs.pdf (Z)

Section 5.1 – Special Construction and Provision/Extension of Facilities
http://www.centurylink.com/tariffs/LTOS_Construction_Charges.pdf

Section 6.4 - Directory Assistance Service
http://www.centurylink.com/tariffs/LTOS_Directory_Assistance.pdf

Section 12.4.5 – Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) Business
Service
http://www.centurylink.com/tariffs/LTOS_Business_ISDN-PRI.pdf

AL2022-03
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 10-05-2022 Title Sheet
1st Revised Title Sheet 4

APPLICATION AND REFERENCE

URLs for Links to Documents Referenced within this General Customer Services Price List. (Cont’d)

Section13.18 – Company Line Volume Plan (C)
https://brightspeed.com/content/dam/brightspeed/images/about-
us/downloads/legal/LTOS_Business_CLVP.pdf (C)

Section 13.22.10 – Primary Rate Interface (PRI) Bundle – Business
http://www.centurylink.com/tariffs/LTOS_Business_ISDN-PRI.pdf

Section 13.22.11 - Core Connect
http://www.centurylink.com/tariffs/LTOS_Business_Core_Connect.pdf

Section13.22.16. - CenturyLink Business Bundle
http://www.centurylink.com/tariffs/LTOS_Business_CenturyLink_Business_Bundle.pdf

Section 13.22.18 - Unlimited Nationwide Calling or Essential Home Phone w/ 30 Minutes LD
http://www.centurylink.com/tariffs/LTOS_Residence_Unlimited_Nationwide_Calling_Package.pdf

Section 13.22.19 – Simply Unlimited Business
http://www.centurylink.com/tariffs/LTOS_Business_Simply_Unlimited_Bundle.pdf

Section 13.22.20 – Simply Unlimited Phone for Residence
http://www.centurylink.com/tariffs/LTOS_Residence_Simply_Unlimited_Phone.pdf

Section 13.25 – Call Line Identifier
http://www.centurylink.com/tariffs/LTOS_Call_Line_Identifier.pdf

Section 15.7.6 – Inside Wire Maintenance Plans (a.k.a. Inside Wire Protection)
http://centurylink.com/legal/docs/wireprotectionagreement.pdf

Section 50 – Promotions
http://www.centurylink.com/tariffs/LTOS_Promotions.pdf

AL2022-12
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 04-11-2018 Index
8th Revised Sheet 1

INDEX

The INDEX Section of this General Customer Services Price List is hereby cancelled in its entirety.
Refer to TABLE OF CONTENTS for list of services/sections contained herein.

Sheets being cancelled are as follows:

7th Revised Sheet 1
Original Sheet 2
2nd Revised Index Sheet 3
4th Revised Sheet 4
3rd Revised Sheet 5
4th Revised Sheet 6

AL 18-06
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 08-16-2021 Contents
6th Revised Sheet 1

TABLE OF CONTENTS

Section

1. Definitions

2. General Regulations

3. Local Exchange Service

4. Service Charges

5. Charges Applicable Under Special Conditions

6. Directory Listings

7. Coin Telephone Service

8. Central Office Non-Transport Service Offering

9. Foreign Exchange Service

10. Emergency Telephone Service [1]

11. N11 Abbreviated Dialing Codes

12. Digital Network Services

13. Miscellaneous Service Arrangements

14. Supplemental Equipment

15. Interconnection with Communications Equipment and Systems Provided by the Customer

16. Shared Tenant Service Offerings

17. Private Line Service

18. Long Distance Message Telecommunication Services

19. Reserved

20. Intrastate Access Service

21. Mobile Telephone Service

22. Telecommunication Service Priority (TSP) System

23. Advanced Data Services

50. Promotions

[1] Terms, conditions and rates for Emergency Telephone Service are located in the CenturyTel of
Northern Alabama d/b/a CenturyLink General Subscriber Services Tariff. (See Application and (N)
Reference section for URL.) (N)

AL 2021-08
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 03-12-2018 Section 1
2nd Revised Sheet 1

DEFINITIONS

ACCESS LINE - A circuit directly connecting the central office switching equipment with the subscriber's
termination point.

ACCESS LINE WORK CHARGE - The charge for work associated on the circuit between the serving central
office up to and including the protector on the customer's premises or on an outside circuit between premises
or between locations on the same premises.

ADDITIONAL LINE - A circuit connecting a station with another station or a circuit connecting a private
branch exchange station with a private branch exchange switchboard. An additional line may terminate on
a key in lieu of an instrument.

ALABAMA RELAY CENTER - The Alabama Relay Center permits hearing and speech impaired users of
Telecommunications Devices for the Deaf (TDD) to communicate with users of ordinary telephones.
Communications take place by relaying conversations (voice to TDD and TDD to voice). These calls are
between one party who must communicate by means of a TDD and another who communicates by means
of an ordinary telephone. Messages are rated from the rate center of the calling party to the rate center of
the called party.
(M)
AIRLINE MILEAGE - See "Mileage and Zone Charges".

APPLICANT - A person, firm, partnership, corporation, cooperative organization, governmental agency, etc.,
requesting service from the Company.

AUTHORIZED USER - A person, firm, or corporation (other than the customer) on whose premises
channels are located and who may communicate over such channels in accordance with the terms provided
herein. (M)

AUXILIARY BELL - A bell on the same circuit and operated in connection with the signaling device of the
primary station or private branch exchange station.

BASE RATE - A schedule rate for any form of exchange service which does not include mileage charges.

BASE RATE AREA - A specific section of an exchange area within which primary classes of service are (T)
available without extra exchange line mileage or zone charges. (T)

(M1)

(M) Material was formerly located in Section S1 of the CenturyTel of Southern Alabama d/b/a
CenturyLink General Customer Services Price List. CenturyTel of Southern Alabama now concurs
with this Definitions Section.

(M1) Certain material previously appearing on this sheet now appears on Page 1.1 of this section.
AL 18-05
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 03-12-2018 Section 1
Original Sheet 1.1

DEFINITIONS

BASIC TELEPHONE SERVICE - A retail telecommunications service that provides to the premises or (M)
residential customer or to the premises of business customers the following features and functions only: a)
Dial tone, b) Access to other lines for the transmission of two-way switched or dedicated communication
within a local calling area without additional usage sensitive charges, c) A primary directory listing, d) Dual-
tone multi-frequency signaling, e) Access to operator services, f) Access to directory assistance services,
g) Access to telecommunications relay services for the deaf or hard-of-hearing, h) Access to 911 service
where provided by a local governmental authority or multi-jurisdictional authority, i) Access to interexchange
long distance services. (M)

BASIC TERMINATION CHARGE - See "Termination Charge". (M1)

BUILDING - A building is a structure under one roof, or two or more structures connected by enclosed
passageways which do not cross public thoroughfares other than alleys and are regularly used as corridors
by persons, and are suitable for the installation and maintenance of inside wiring. Pipes and conduits are
not considered enclosed passageways. (M1)

BUNDLED OFFERING - A combination of retail services, including telecommunications and non- (M)
telecommunications service offered by CenturyTel or an affiliate, offered as a package, either at a single
price or with the availability of the price for one service contingent on the purchase of other services.

BUSINESS SERVICE - Exchange service furnished to a customer at a business address or where the
service has a business listing in the directory.

CAPACITY - Reference to capacity in the General Exchange Price list means the number of lines, trunks or
stations with which a Key Telephone or Private Branch Exchange System is capable of being equipped and
which can be made operational with a minimal amount of investment in available stock. (M)

CENTRAL OFFICE - A switching unit in a telephone system which provides service to the general (T)
public, having the necessary equipment and operating arrangements for terminating and
interconnecting customer lines and trunks or trunks only. There may be more than one central office
in a building or exchange. (T)

CENTRAL OFFICE DESIGNATION - See "Telephone Number". (M1)

CENTRAL OFFICE WORK CHARGE - The charge for work associated with the central office applicable for (M)
functions required within the central office. (M)

CERTIFICATE - Certificate of Public Convenience and Necessity issued by the Commission to (M1)
telephone utilities. (M1)

CHANNEL - A path for communication between two or more stations, or central offices, furnished in such a (M)
manner as the Company may elect, whether by wire, radio or a combination thereof and whether or not by
single physical facility or route.

CLASS OF SERVICE - The various categories of service generally available to the customer, such as
business, residential, public, or semipublic service. (M)

(M) Material previously appeared on 1st Revised Sheet 1 of this section.
(M1) Material was formerly located in Section S1 of the CenturyTel of Southern Alabama d/b/a
CenturyLink General Customer Services Price List. CenturyTel of Southern Alabama now concurs
with this Definitions Section.
AL 18-05
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 03-12-2018 Section 1
3rd Revised Sheet 2

DEFINITIONS

CLASSROOM COMMUNICATION SERVICE - Local telephone lines for in-classroom use.

COIN TELEPHONE - A telephone station, either Customer-Owned Pay Telephone (COPT) or Public Telephone (M)
Access Service (PTAS), equipped with a device collecting money in payment of telephone messages.

COMMISSION - Unless explicit reference is made otherwise, references to “Commission” herein refer (T)
to the Alabama Public Service Commission. (M)

COMMUNICATIONS SYSTEM - Channels and other facilities which are capable, when not connected to
exchange telecommunications service, of two-way communications between customer-provided terminal
equipment or deregulated Company provided stations.

COMPANY - A corporation, association, partnership, or individual engaged in the business of furnishing telephone
and other communications services to the public. Used herein, “Company” refers to CenturyTel of Alabama, LLC,
a.k.a. CenturyTel of Northern Alabama d/b/a CenturyLink.

CONNECTING ARRANGEMENT - The equipment provided by the Company to accomplish the direct electrical
connection of customer-provided facilities with the facilities of the Company or of facilities of the Company with
other facilities of the Company.

CONNECTING COMPANY - A corporation, association, partnership or individual owning or operating one or more
exchanges and with which communications services are interchanged.

CONNECTOR - See "Switch"

CONSTRUCTION CHARGE - A separate non-recurring charge made for the construction of facilities in excess of
those contemplated under the rates quoted in the Local Exchange Service Section.

CONTINUOUS PROPERTY - The plot of ground, together with any buildings thereon, occupied by the customer,
which is not divided by public highways or separated by property occupied by others. Where a customer occupies
property on both sides of a street, alley highway, body of water, railroad right-of-way, etc., and the properties would
otherwise be continuous, such properties are treated as continuous property provided local wire or cable facilities
are used and the customer furnishes all local distribution pole line facilities or underground conduit required in
connection therewith.

CONTRACT - The arrangement between a customer and the company under which service and facilities are
furnished in accordance with the applicable provisions of the Price list.

CONTRACT OFFERING - Any retail contractual agreement, whether or not memorialized in writing, by which
CenturyTel offers any communications service to a subscriber.

CORD SWITCHBOARD - See "PBX System".

CORDLESS SWITCHBOARD - See "PBX System".

COST - The cost of labor and materials, which includes appropriate amounts to cover the Company's general
operating and administrative expenses.

(M) Material was formerly located in Section S1 of the CenturyTel of Southern Alabama d/b/a CenturyLink
General Customer Services Price List. CenturyTel of Southern Alabama now concurs with this Definitions
Section.
AL 18-05
CenturyTel of Northern Alabama d/b/a CenturyLink
General Customer Services Price List
Alabama
Effective: 03-12-2018 Section 1
1st Revised Sheet 2.1

DEFINITIONS

CUSTOMER - The individual, partnership, association or corporation which contracts for telephone service
and is responsible for the payment of charges and compliance with the rules and regulations of the Company.

CUSTOMER-OWNED PAY TELEPHONE (COPT) COIN LINE SERVICE - A coin voice grade exchange line
that provides switch based dial tone first (DTF) coin line functionalities for customer-owned pay telephones.

CUSTOMER PREMISES EQUIPMENT – Devices, apparatus and their associated wiring, provided by a
customer or user for use with service components furnished by the Telephone Company and does not
include customer-provided communications systems.

CUSTOMER PROVIDED TERMINAL EQUIPMENT - Devices or apparatus and their associated wiring,
provided by a customer, which do not constitute a communications system and which, when connected to
the communications path of the telecommunications system, are so connected either electrically,
acoustically, or inductively.

DATA ACCESS ARRANGEMENT - A protective connecting arrangement for use with the network control (M)
signaling unit, or in lieu of the connecting arrangement, an arrangement to identify a central office line and
protective facilities and procedures to assure proper operation and protection of the telecommunications
network.

DEMARCATION POINT – That point at which the Telephone Company's responsibility for installation and
maintenance on a Price Listed basis ends and the customer's option to install and/or maintain inside wire
begins.

DESIGN SERVICE –A service that is not immediately available for provisioning and requires treatment,
equipment or engineering design (e.g. ISDN-PRI, DS1, Private Line, Foreign Exchange Service).

DIAL SWITCHING EQUIPMENT - A unit of electro-mechanical or electronic switching equipment used in a
central office or in connection with a private branch exchange system. (M)

(M) Material previously appeared on 2nd Revised Sheet 3 of this section.

AL 18-05