CCC Pathways Appraisal Solution User Guide - cccis.com

240 Pages·2008·5.09 MB·English

CCC Pathways
Appraisal Solution User Guide
VERSION 4.5
Getting Started With CCC Pathways Appraisal Solution
Claim Office, version 4.5
Copyright 2008 by CCC Information Services Inc.
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, electronic, mechan-
ical, recording, or otherwise, without the prior written permission of CCC Infor-
mation Services Inc.
Limits of Liability/Disclaimer of Warranty
The authors and publisher of this book have used their best efforts in preparing
this book. CCC and the authors make no representation or warranties with respect
to the accuracy or completeness of the contents of this book, and specifically dis-
claim any implied warranties of merchantability or fitness for any particular pur-
pose, and shall in no event be liable for any loss of profit or any other commercial
damage, including but not limited to special, incidental, consequential, or other
damages.
Trademarks
Pathways is a trademark of CCC Information Services Inc. Microsoft Windows is
a registered trademark of Microsoft Corporation. All Rights Reserved. All brand
names and product names used in this book are trademarks, service marks, regis-
tered trademarks, or trade names of their respective holders. CCC is not associated
with Microsoft or any other product or vendor mentioned in this book.
CCC Information Services Inc.
222 Merchandise Mart Plaza, Suite 900
Chicago, Illinois 60654-1005
for CCC Technical Support, call [phone]
Or visit our Web site at www.cccis.com and email us.
Table of Contents
Introducing CCC Pathways version 4.5 .................................................iii
CCC Pathways Appraisal Solution and Compatible
Third-Party Applications ..........................................................................v
Frequently Asked Questions
Regarding Third-Party Programs ..........................................................vii
About Motorcycle Estimating ..................................................................x
About the User Guide ...............................................................................1
Using the CCC Pathways Resource Kit ...................................................3
Printing Help for CCC Pathways Appraisal Solution ..............................7
Installing CCC Pathways Appraisal Solution ..........................................9
CCC Pathways Appraisal Solution Monthly Update Program ..............31
How CCC Pathways Appraisal Solution Works ....................................53
Getting CCC Pathways Appraisal Solution Ready for Work ................69
The Software Section .............................................................................71
The Profiles Section ...............................................................................87
The Security Section ............................................................................109
Creating a Workfile for a Vehicle ........................................................111
Creating a Workfile for a Motorcycle ..................................................121
Collision Estimating .............................................................................131
Storage and Archiving ..........................................................................163
Communicating In CCC Pathways Appraisal Solution .......................171
Some Common Communications Tasks ..............................................177
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CCC PATHWAYS APPRAISAL SOLUTION USER GUIDE
Printing Reports ...................................................................................189
Working With Images ..........................................................................195
CCC Accumark Advisor ......................................................................203
Conclusion ...........................................................................................207
Appendix A - Backup and Restore ......................................................209
Appendix B: Using the Custom Profile Utility ....................................213
Appendix C: CCC Software Update Manager .....................................219
Index .....................................................................................................221
ii
Introducing CCC Pathways
version 4.5
CCC Pathways® version 4.5 is designed with an integrated approach to
the claims process. It is built upon a strong foundation of features and
benefits that the automotive claims industry has come to expect from a
leading estimating solutions provider.
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CCC PATHWAYS APPRAISAL SOLUTION USER GUIDE
iv
CCC Pathways Appraisal Solution and
Compatible Third-Party Applications
Compatible Operating Systems
Because CCC is constantly working to ensure that CCC Pathways works
with the most up-to-date operating systems available, we maintain a sepa-
rate document, updated quarterly, that lists the compatible operating sys-
tems (as well as required hardware). This document, CCC Technical
Requirements, available on the CCC Pathways Resource Kit (in the Doc-
umentation Library topic) and on www.cccis.com under Support. Be sure
your operating system is compatible with the version of Pathways that
you are using.
Note For the purposes of this book, the term “Windows” will refer to all
approved Microsoft® Windows®-based operating systems (e.g.,
Windows® 2000, Windows® XP, etc.).
CCC does not support compatible third-party
applications.
CCC provides classroom, telephone and field support of CCC Pathways
Appraisal Solution at a level consistently rated superior to competitors’
support of their products. CCC is committed to maintaining that high
level of customer service and support of Pathways Appraisal Solution. As
a courtesy to its clients, CCC provides limited training in basic uses of
Windows.
However, literally thousands of non-CCC, third-party software products
are Windows compatible. Since CCC does not sell those products, it can-
not provide training, telephone, or field support for them. Likewise, CCC
does not support applications supplied by Microsoft® with Windows.
These include, but are not limited to, Internet Explorer, the Microsoft Net-
work, MS-Mail, Calendar, Paint, WordPad, and MS-Fax.
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CCC PATHWAYS APPRAISAL SOLUTION USER GUIDE
Persons who contact CCC Technical Support or Training with questions
about third-party applications will be referred to the companies that man-
ufacture or support them.
vi
Frequently Asked Questions
Regarding Third-Party Programs
As a courtesy to you, below are some basic answers to frequently asked
questions regarding third-party software. However, if you have difficulty
or questions while working with third-party software, you must call the
appropriate software manufacturer for assistance.
How can I fax an estimate or report?
1 Select View > In Process.
Note Depending on how your system is configured, this section may be
labeled “Assignments.”
2 Highlight the workfile containing the data you want to fax.
3 Select File > Print.
4 When the Print dialog box opens, select a Fax printer. (Fax printers are set up
via your faxing software.)
5 Mark the reports you want to fax, and select the Print option.
How can I copy and paste a note from CCC Pathways
Appraisal Solution to a word processing document?
1 Display the note on your screen.
2 Highlight the text you want to copy, and press Ctrl+C.
3 Open the Word Processor document, and move your cursor to the desired
position.
4 Press Ctrl+V.
How can I get help with Microsoft programs and
Windows?
Detailed, on-line instructions for MS-Fax, WordPad and other Windows
programs are provided by Microsoft via Start > Help on the task bar.
For support with your Windows operating system, contact the computer
manufacturer.
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CCC PATHWAYS APPRAISAL SOLUTION USER GUIDE
If you leased your computer from CCC, contact CCC Technical Support
at [phone].
What will I find when I open my CCC Pathways Appraisal
Solution package?
When you first get your CCC Pathways Appraisal Solution package, you
will find the CCC Pathways DVD.
The CCC Pathways DVD allows you to
• Install CCC Pathways 4.5 Program
• Install Data and Graphics
• Run Resource Kit
• Install Other Applications
• Browse DVD Contents
The Install CCC Pathways 4.5 Program link contains all the CCC Path-
ways program software. When you begin receiving your monthly update
DVDs from CCC, you will only see this link if there is a significant
upgrade to the program or if your monthly update requires one.
The Install Data and Graphics contains all the CCC Pathways databases
that you have paid for (including Chief Vehicle Specifications and the
Motorcycle Data.) It also contains graphics from the MOTOR database.
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