Care and Maintenance - Renewal by Andersen

39 Pages·2011·4.52 MB·English

Care and
Maintenance
of Renewal by Andersen®
products
Window & Door
Replacement
from a Company
You Can Trust®
Thank you for choosing products and
services from Renewal by Andersen
W
e’re confident your new Children and
Renewal by Andersen®
window safety
replacement windows,
patio and storm doors will help make
The Consumer Product Safety
your home more comfortable and energy-
Commission, in its pamphlet “Protect
efficient year-round. Your new windows
Your Child,” advises: “Keep children
and doors have been built and installed
away from open windows to prevent
to your exact measurements and
falls. Don’t depend on screens to keep
specifications with the same attention
the child from falling out of the window.
to detail and quality that has made
They are designed to keep insects out,
Andersen® products the choice of home-
not children in. Avoid placing furniture
owners, builders, and architects for years.
near windows to keep children from
climbing to a window seat or sill.” For
This booklet shows you how to keep
more information on child safety, call your
your replacement windows and doors
Renewal by Andersen retailer and ask for
looking and working like new for years
our free booklet, “LookOut For Kids®.”
of continued enjoyment. Should you run
into situations not covered in the follow-
ing pages, please contact your Renewal
by Andersen sales representative or your
nearest Renewal by Andersen retailer. You
may also call our Warranty Service Line
at 1-800-441-1109, visit our website at
www.renewalbyandersen.com, or write to:
Renewal by Andersen
9900 Jamaica Avenue
Cottage Grove, MN 55016
TABLE OF CONTENTS
Maintaining your windows and patio doors. . . . . . . . . . . . . . . . . . . . . . 2
Routine maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Glass replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Corrosion-resistant hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hardwood grilles (windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Understanding condensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
General window information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Finishing guidelines for windows with Fibrex® material . . . . . . . . . . . . . . 7
Painting guidelines for windows with Fibrex® material. . . . . . . . . . . . . . . 7
Staining guidelines for wood veneer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Painting or staining hardwood grilles. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Casement windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Awning windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Double-hung windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Gliding windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Picture windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
General patio door information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Painting and staining guidelines for patio doors . . . . . . . . . . . . . . . . . . . 20
Adjusting Andersen® Frenchwood®, Narroline®, and Perma-Shield®
gliding patio doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adjusting Andersen® Frenchwood® hinged patio doors . . . . . . . . . . . . . . 26
Maintaining your storm and screen doors. . . . . . . . . . . . . . . . . . . . . . . . 30
FullView and MidView storm and screen doors. . . . . . . . . . . . . . . . . . . . 30
Limited warranty for Renewal by Andersen® products and installation . . 34
“Andersen,” the AW logo, “Frenchwood,” “Perma-Shield,””Perma-Clean,” “LookOut for Kids,” and “Renewal by Andersen”
are registered trademarks of Andersen Corporation. All other marks where denoted are marks of Andersen Corporation.
© 2011 Andersen Corporation. All rights reserved.
MAINTAINING YOUR
WINDOWS AND PATIO DOORS
Proper care and maintenance of your Film removal
Renewal by Andersen® windows and
Andersen® patio doors will help ensure ■ Remove protective film from seam or cor-
continued operation and lasting beauty. ner using a plastic scraper if needed.
■ Remove protective film within nine
WARNING
months of installation and when tempera-
ture is above 32 degrees.
Static created when removing film
can ignite flammable materials or Renewal by Andersen products come stan-
cause a shock. dard with High-Performance™ Low-E4®
glass. The glass has a low-maintenance
See warning label on glass.
exterior coating and removable protective
film on both the interior and exterior glass
surfaces to help safeguard against mortar,
dirt and dust during shipping and installa-
tion. The low maintenance exterior coating
is highly durable but can be damaged by
scratching with hard objects.
CAUTION
(cid:129) Sealants will damage exterior
coating on glass.
WARNING
(cid:129) Do not apply any type of film to
Dispose of film immediately after
insulating glass. Thermal stress
removing. Film may pose suffocation
and glass damage can result.
hazard to children.
Shacking devices (insulated cover-
ings, shutters, etc.) may also cause
thermal stress and condensation
damage.
2
Routine maintenance
CAUTION
■ Clean out dirt and debris from sills and
Metal razor blades can damage glass
tracks to keep your windows and doors
surface and exterior coating.
opening and closing easily.
■ Clean the frame, sash, and grilles by
using a mild solution of soap and water
and a soft rag or brush. See each window
section for detailed washing instructions.
■ To clean the glass, first wipe loose dirt
and grime from the glass with a soft dry
cloth. Apply a cleaning solution such as
mild soapy water, vinegar-and-water, or
a liquid window cleaner to the glass
and wipe in a circular motion. Remove
CAUTION
the cleaning solution with a squeegee
or clean, lint-free cloth. Rinse with clear
Abrasive cleaners will damage water if soap has been used.
glass surface.
■ Conventional insect screens and
Acid solutions used for cleaning TruScene® insects screens are best
masonry or concrete will damage cleaned with a soft cloth.
glass, fasteners, hardware and
metal flashing. ■ On casement or awning windows and
all patio doors, lubricate all moving parts,
Protect unit and follow cleaning such as locks, hinges, operators, and roll-
product instructions carefully. If ers with dry lubricant to maintain ease of
acid contacts unit, wash all sur- operation. DO NOT use wet lubricants
faces with water immediately. or harsh abrasive cleaners that will col-
lect dirt or other corrosive particles.
To minimize glass cleaner residue
from depositing on the glass, do ■ On gliding window frame or double-
not clean in direct sunlight. hung side covers, use a dry lubricant
(Teflon® or silicone) if needed to make
Do not use newspaper to dry operation easier.
the glass surface as the ink may
discolor the surrounding Fibrex®
Product modifications
material.
You may notice that your Renewal by
Andersen® replacement windows look
“Teflon” is a registered trademark of E.I. duPont de Nemours and Company.
3
and feel different from any other window. With the exception of our picture window,
That’s because the window framing and Renewal by Andersen sash are manufac-
sash are made of Fibrex® material, a unique
WARNING
structural composite of wood fibers and
thermoplastic polymer. Fibrex material has
Wear safety glasses, goggles, or eye
an attractive low-luster finish and is virtu-
shields and gloves when handling
ally maintenance-free.
glass. Tape broken glass with duct
Modifying your window or door after or filament tape before removal to
installation voids the limited warranty. reduce glass fragmentation. Failure to
Please consult with your Renewal by do so may result in injury.
Andersen representative before applying
screws into window or sash frame. If you
tured to completely seal the insulated glass
choose to modify your windows make sure
in the welded Fibrex® material frame. If the
screws are never used where they could
glass is broken, the sash must be replaced.
interfere with operation, weatherstrip sys-
Glass in a picture window may be replaced
tems, or glazing. Damage to window from
because picture windows do not have a sash.
misplaced screws or product modification
is the responsibility of the homeowner and To order and schedule a new sash installa-
does not imply a product or material failure. tion, call your Renewal by Andersen retailer
and give them the serial identification
number printed on your window. See the
appropriate window style section for loca-
tion of this number.
CAUTION
Hardware
Modifying window or door products Wash hardware using a mild detergent and
after installation voids your water solution with a soft cloth. Avoid
manufacturer’s warranty. This includes abrasive cleaners, cloths, or brushes.
driving nails or screws through the Climate, location, and exposure to corro-
window and door sash and frame. sive environments such as industrial areas,
pesticides, herbicides, or salts are challenges
Never nail through Fibrex® material.
to your ability to maintain the hardware’s
Irreparable product damage could
beauty and characteristics. Simple routine
result.
maintenance will help extend the life of
your window and door hardware. Contact
a professional hardware restorer for refur-
bishing hardware.
Oil Rubbed Bronze or Distressed Bronze
CAUTION
DO NOT use or apply harsh chemicals,
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abrasives and/or cleaners. Product
damage could occur.
4
■ Handling and frequent use create the Hardwood grilles
bronze patina that is the hallmark of
the oil-rubbed bronze and distressed Hardwood grilles are available for all
bronze finishes. Oil rubbed bronze Renewal by Andersen® replacement win-
and distressed bronze are “living dows, Frenchwood® hinged and gliding
finishes” with no protective coat- patio doors, Perma-Shield® gliding patio
ing. With use, your hands will polish doors, and Narroline® gliding patio doors.
away the darker material exposing the
bronze beneath. The appearance of Removing and installing
these finishes will vary depending on the window grille
usage and environmental conditions.
■ Occasionally apply light mechanic oil to
CAUTION
deepen the color and sheen of the prod-
uct. Cover metal parts with oil entirely,
Leave the grille clips in place.
allow the oil to stand for a few minutes,
Removal of grille clips may result
then gently rub off excess using a clean
in damage to the glass, seal, and/or
cloth.
sash frame.
Corrosion-resistant
hardware
CAUTION
Renewal by Andersen offers hardware
When installing or reinstalling your
for casement and awning windows, and
window grilles on double-hung or
patio doors that is specially designed to
gliding windows, make sure the grille
resist corrosion in environments such as
is set snugly against the glass on the
seacoasts and heavy-industry areas. If you
outer sash so it will not catch and
are interested in this option, contact your
break when the inner sash is operated.
Renewal by Andersen representative for
information.
Lift the edge of each
grille leg away from
the glass at the edge
of the sash. Do not
remove the grille by
pulling on the grille
intersections.
To replace the grille,
place grille against
the glass and press
each leg firmly into Figure 1, interior view
the grille clips and all along the grille (Fig.
1). Make sure the grille fits snugly against
the glass.
5
Understanding bathroom when bathing or showering.
Run the exhaust fan until the mirror in
condensation
the bathroom is clear or the temperature
near your stove is back to normal. Be
The moisture that suddenly appears in
careful not to run the exhaust fan too
cold weather on the interior or exterior
long and overheat the motor.
of window and patio door glass can block
the view, drip on the floor, or freeze on ■ Avoid storing firewood in your house
the glass. It can be an annoying problem.
or basement.
While it may seem natural to blame the
windows or doors, interior condensation ■ For products with the interior insect
is really an indication of excess humidity screen, removing the screen in the winter
in the home. Exterior condensation, on months when the window is not typically
the other hand, is a form of dew – the being operated may reduce condensation
glass simply provides a surface on which behind the insect screen by increasing air
the moisture can condense. flow.
What are some ways to control interior win- ■ If you have a forced air furnace, make
dow condensation? Reduce the indoor relative sure your home is properly ventilated
humidity in living areas, attics, and crawl by installing a fresh air intake. Or if your
spaces. The following are a few general sug- home is extremely “tight” and you have
gestions: excessive moisture, it may be helpful to
install an air-to-air heat exchanger.
■ Reduce the amount of moisture you put
into the air. This can be accomplished For more information on the causes of and
by recognizing the many sources of cures for window condensation, call your
moisture in the air—from cooking to Renewal by Andersen retailer and ask for
heating to plants and other items. our free booklet, “A Guide to Understanding
Condensation” or contact
■ Vent all gas appliances, the clothes dryer,
the following resources;
and exhaust fans to the outside. In most
climates you should also ventilate your National Fenestration Ratings
attic and crawl space to the outside. If Council (NFRC)
you have a crawl space it is very impor- 6305 Ivy Lane, Suite 140
tant to completely cover the earth with Greenbelt, MD 20770
an effective vapor barrier. If [phone]
you run a humidifier you may need to www.nfrc.org
turn it down or off.
Energy and Environmental Building
■ Drapes and other window coverings can
Association (EEBA)
contribute to a condensation problem
6520 Edenvale Boulevard, Suite 112
by restricting the flow of warm room air
Eden Prairie, MN 55346
over the glass surface. Therefore, indoor
952-881-1098
condensation is more apt to occur when
www.eeba.org
the drapes are
closed or the shades are pulled down.
■ Make sure you run the exhaust fans in
the kitchen when cooking and in the
6
GENERAL WINDOW
INFORMATION
CAUTION
Finishing guidelines for
windows with Fibrex® Metal razor blades can damage glass
surface and exterior coating.
material
Renewal by Andersen® products come stan-
dard with a removable film covering the
glass for protection against damage during
shipping and installation and to simplify
finishing. Use painter’s tape around the
perimeter of the sash and grilles to further
protect the glass surface during finishing.
Remove the film only after installation and
finishing is complete. Painting guidelines
Read and follow finishing product instruc- Your new windows are manufactured of
tions and warnings on finish material. Fibrex® material with a low-luster Perma-
Shield® capping. There is no need to paint
the window frame or sash; however, should
WARNING a change in color be desired please follow
these instructions in order to retain war-
(cid:129) Use caution when working at ranty coverage.
elevated heights and around unit
■ Do not paint the weatherstrip,
openings. Follow manufacturers’
gaskets, factory-applied exterior silicone
instructions for ladders and/or scaf-
bead, jamb liners, or any surface that
folding. Failure to do so may result
has sliding contact with another surface.
in injury or death.
Also, refer to the section on your particu-
lar window style for information on what
NOT to paint on that window.
■ Do not allow painted surfaces to
come in contact with other surfaces
until thoroughly dry.
■ Do not paint Cocoa Bean, Dark Bronze
or Forest Green colored products.
7
CAUTION CAUTION
Do not allow sandpaper or steel wool
(cid:129) Use of stains on Fibrex® material
to contact the glass surface. Scratches
surfaces is not recommended.
or other damage may occur.
Stains will cause permanent
damage.
If using steel wool, remove all result-
ing steel fragments immediately to
(cid:129) Improper painting can impair prop-
avoid rust stains.
er window operation. Certain sol-
vent-based paints, stains or finishes
can also cause permanent damage.
If in doubt, contact your Renewal 5. Paint the surface first with a good primer
by Andersen representative. to provide a base for the finish to adhere.
Use a fast-dry alkyd primer in a neutral
(cid:129) Do not use ketones (MEK, MIBK)
color. Paint the unit with sash open and
or xylene as a surface conditioner
allow to dry completely before closing
for cleaning the Fibrex material
(follow the manufacturer’s recommenda-
surface.
tions for dry time).
6. After the primer is thoroughly dry, apply
Painting steps a high quality oil or water based trim
paint. Paint exterior surfaces with exterior
1. Read and follow finishing product instruc- house paint and interior surfaces with
tions and warnings on finish material.
interior paint. Paint the unit with the sash
2. Select a high quality, fast-dry alkyd primer open and allow to dry thoroughly before
(such as KILZ® brand) and an oil or water- closing.
based trim paint. Choose an exterior paint
for exterior applications and an interior
paint for interior applications.
3. Prior to painting, lightly sand the sur-
faces to be painted with fine sandpaper
or steel wool. Remove dust particles with
a soft, dry cloth. Surface abrasion helps
promote a strong bond between the sur-
face and the paint.
4. Clean the surface of dust and finger-
prints with a surface conditioner or mild
solvent to promote consistent paint
adhesion. Wipe all surfaces with a cloth
dampened in surface conditioner or mild
solvent, such as acetone, isopropyl (rub-
bing) alcohol, or denatured alcohol, and
allow to dry thoroughly according to
manufacturer’s instructions.
“KILZ” is a registered trademark of Masterchem Industries, Inc.
8