Call Centres and Human Resource Management PDF
308 Pages·2004·1.54 MB·English
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Description:
This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
