Business Process Management Workshops: BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers

808 Pages·2018·47.192 MB·English

by  Ernest Teniente,Matthias Weidlich (eds.)

Ernest Teniente
Matthias Weidlich (Eds.)
8 Business Process
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3

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Management Workshops
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BPM 2017 International Workshops
Barcelona, Spain, September 10–11, 2017
Revised Papers
123
Lecture Notes
in Business Information Processing 308
Series Editors
Wil M. P. van der Aalst
RWTH Aachen University, Aachen, Germany
John Mylopoulos
University of Trento, Trento, Italy
Michael Rosemann
Queensland University of Technology, Brisbane, QLD, Australia
Michael J. Shaw
University of Illinois, Urbana-Champaign, IL, USA
Clemens Szyperski
Microsoft Research, Redmond, WA, USA
More information about this series at http://www.springer.com/series/7911
Ernest Teniente Matthias Weidlich (Eds.)
(cid:129)
Business Process
Management Workshops
BPM 2017 International Workshops
–
Barcelona, Spain, September 10 11, 2017
Revised Papers
123
Editors
ErnestTeniente Matthias Weidlich
Department ofService andInformation Humboldt-Universität zuBerlin
System Engineering Berlin, Berlin
Universitat PolitècnicadeCatalunya Germany
Barcelona
Spain
ISSN 1865-1348 ISSN 1865-1356 (electronic)
Lecture Notesin Business Information Processing
ISBN 978-3-319-74029-4 ISBN978-3-319-74030-0 (eBook)
https://doi.org/10.1007/978-3-319-74030-0
LibraryofCongressControlNumber:2017963774
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Preface
Business process management (BPM) is a widely established discipline with a rich
bodyoftechniques,methods,andtools.Itisalsoamatureyethighlydynamicfieldof
research, which brings together scholars and industrial researchers from the computer
science, information systems, and management fields.
The 15th edition of the International Conference on Business Process Management
(BPM 2017) was held in Barcelona, Spain, during September 10–15, 2017. The BPM
conference series has a record of attracting innovative research of the highest quality
related to all aspects of BPM, including theory, frameworks, methods, techniques,
architectures, and empirical findings.
ItisatraditionthatseveralworkshopsprecedethemainBPMconferenceonarange
of BPM-related topics. The collective goal of these workshops is to promote
work-in-progressresearchthathasnotyetreacheditsfullmaturity,butthathasaclear
goal and approach as well as promising insights or preliminary results.
In 2017, the following 11 workshops were hosted:
– BPAI 2017 – First International Workshop on Business Process Innovation with
Artificial Intelligence
– BPI 2017 – 13th International Workshop on Business Process Intelligence
– BP-Meet-IoT 2017 – First International Workshop on Ubiquitous Business Pro-
cesses Meeting Internet of Things
– BPMS22017–10thWorkshoponSocialandHumanAspectsofBusinessProcess
Management
– CBPM 2017 – First International Workshop on Cognitive Business Process
Management
– CCABPM 2017 – First International Workshop on Cross-Cutting Aspects of
Business Process Modeling
– DeHMiMoP 2017 – 5th International Workshop on Declarative/Decision/Hybrid
Mining and Modeling for Business Processes
– QD-PA2017–FirstInternationalWorkshoponQualityDataforProcessAnalytics
– REBPM 2017 – Third International Workshop on Interrelations Between
Requirements Engineering and Business Process Management
– SPBP2017–FirstWorkshoponSecurityandPrivacy-EnhancedBusinessProcess
Management
– TAProViz-PQ-IWPE2017–JointInternationalBPM2017WorkshopsonTheory
and Application of Visualizations and Human-Centric Aspects in Processes
(TAProViz 2017), Process Querying (PQ 2017) and Process Engineering (IWPE
2017)
Some of these workshops are well established, having been held for several years.
They address long-standing challenges such as how to seamlessly incorporate social
and human aspects into process improvement and innovation methods, or how
VI Preface
to leverage data analytics techniques for process and decision management. Around
half of the workshops, however, were held in their first edition this year. These latter
workshops address emerging concerns such as the Internet of Things, artificial intel-
ligence applied to business process innovation, BPM applied to e-government, cog-
nitive business process management, or quality data for process analytics.
Wewouldliketoexpressoursinceregratitudetotheindividualworkshopchairsfor
their effort to promote, coordinate, and animate their respective workshops and for
arrangingentertaining,high-qualityprogramsthatwerewellreceivedbytheattendees.
We are also grateful for the service of the countless reviewers, who supported the
workshopchairsandprovidedvaluablefeedbacktotheauthors.Severalworkshopshad
invited keynote presentations that framed the presentedresearch papers and we would
like to thank the keynote speakers for sharing their insights. We would also like to
thankRalfGerstnerandtheteamatSpringerfortheirsupportinthepublicationofthis
LNBIP volume.
Finally,wearegratefultoJosepCarmonaandthemembersofhisteamforalltheir
efforts in organizing the BPM 2017 conference and the BPM 2017 workshops.
November 2017 Ernest Teniente
Matthias Weidlich
Contents
1st International Workshop on Business Process Innovation
with Artificial Intelligence (BPAI 2017)
Introduction to the 1st International Workshop on Business Process
Innovation with Artificial Intelligence (BPAI 2017). . . . . . . . . . . . . . . . . . . 2
Riccardo De Masellis, Chiara Di Francescomarino, Jana Koehler,
Fabrizio Maria Maggi, Marco Montali, Arik Senderovich,
Biplav Srivastava, and Heiner Stuckenschmidt
What Automated Planning Can Do for Business Process Management. . . . . . 7
Andrea Marrella
Structural Feature Selection for Event Logs . . . . . . . . . . . . . . . . . . . . . . . . 20
Markku Hinkka, Teemu Lehto, Keijo Heljanko,
and Alexander Jung
Towards Intelligent Process Support for Customer Service Desks:
Extracting Problem Descriptions from Noisy and Multi-lingual Texts . . . . . . 36
Jana Koehler, Etienne Fux, Florian A. Herzog, Dario Lötscher,
Kai Waelti, Roland Imoberdorf, and Dirk Budke
Towards an Entropy-Based Analysis of Log Variability. . . . . . . . . . . . . . . . 53
Christoffer Olling Back, Søren Debois, and Tijs Slaats
Objective Coordination with Business Artifacts and Social Engagements . . . . 71
Matteo Baldoni, Cristina Baroglio, Federico Capuzzimati,
and Roberto Micalizio
Enhancing Workflow-Nets with Data for Trace Completion . . . . . . . . . . . . . 89
Riccardo De Masellis, Chiara Di Francescomarino, Chiara Ghidini,
and Sergio Tessaris
Optimal Paths in Business Processes: Framework and Applications. . . . . . . . 107
Marco Comuzzi
An Agent-Based Model of a Business Process: The Use Case
of a Hospital Emergency Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Emilio Sulis and Antonio Di Leva
Constraint-Based Composition of Business Process Models . . . . . . . . . . . . . 133
Piotr Wiśniewski, Krzysztof Kluza, Mateusz Ślażyński,
and Antoni Ligęza
VIII Contents
Semantically-Oriented Business Process Visualization
for a Data and Constraint-Based Workflow Approach . . . . . . . . . . . . . . . . . 142
Eric Rietzke, Ralph Bergmann, and Norbert Kuhn
Abduction for Generating Synthetic Traces. . . . . . . . . . . . . . . . . . . . . . . . . 151
Federico Chesani, Anna Ciampolini, Daniela Loreti,
and Paola Mello
13th International Workshop on Business
Process Intelligence (BPI 2017)
Introduction to the 13th International Workshop on Business Process
Intelligence (BPI 2017) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Boudewijn van Dongen, Jochen De Weerdt, Andrea Burattin,
and Jan Claes
A Framework for Online Conformance Checking . . . . . . . . . . . . . . . . . . . . 165
Andrea Burattin and Josep Carmona
Recurrent Process Mining with Live Event Data. . . . . . . . . . . . . . . . . . . . . 178
Alifah Syamsiyah, Boudewijn F. van Dongen,
and Wil M. P. van der Aalst
Reducing Event Variability in Logs by Clustering of Word Embeddings . . . . 191
David Sánchez-Charles, Josep Carmona, Victor Muntés-Mulero,
and Marc Solé
Automatic Root Cause Identification Using Most Probable Alignments . . . . . 204
Marie Koorneef, Andreas Solti, Henrik Leopold, and Hajo A. Reijers
Improving Process Discovery Results by Filtering Outliers Using
Conditional Behavioural Probabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Mohammadreza Fani Sani, Sebastiaan J. van Zelst,
and Wil M. P. van der Aalst
Can We Find Better Process Models? Process Model Improvement
Using Motif-Based Graph Adaptation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Alexander Seeliger, Michael Stein, and Max Mühlhäuser
Dropout Prediction in MOOCs: A Comparison Between Process
and Sequence Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Galina Deeva, Johannes De Smedt, Pieter De Koninck,
and Jochen De Weerdt
Process Mining and the Black Swan: An Empirical Analysis
of the Influence of Unobserved Behavior on the Quality
of Mined Process Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Jana-Rebecca Rehse, Peter Fettke, and Peter Loos
Contents IX
1st International Workshop on Business Processes Meet
Internet-of-Things (BP-Meet-IoT 2017)
1stInternational WorkshoponBusiness ProcessesMeetInternet-of-Things
(BP-Meet-IoT 2017) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Agnes Koschmider, Massimo Mecella, Estefania Serral Asensio,
and Victoria Torres
Technology-Enhanced Process Elicitation of Worker Activities
in Manufacturing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Sönke Knoch, Shreeraman Ponpathirkoottam, Peter Fettke,
and Peter Loos
Discovering Process Models of Activities of Daily Living
from Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Marco Cameranesi, Claudia Diamantini, and Domenico Potena
An Habit Is a Process: A BPM-Based Approach for Smart Spaces . . . . . . . . 298
Daniele Sora, Francesco Leotta, and Massimo Mecella
From BPM to IoT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Sylvain Cherrier and Varun Deshpande
10th Workshop on Social and Human Aspects of Business Process
Management (BPMS2 2017)
Introduction to the BPMS2 Workshop 2017. . . . . . . . . . . . . . . . . . . . . . . . 320
Rainer Schmidt and Selmin Nurcan
Lightweight Process Support with Spreadsheet-Driven Processes:
A Case Study in the Finance Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Michael Stach, Rüdiger Pryss, Maximilian Schnitzlein,
Tim Mohring, Martin Jurisch, and Manfred Reichert
Using CMMN to Model Social Processes. . . . . . . . . . . . . . . . . . . . . . . . . . 335
Ioannis Routis, Mara Nikolaidou,
and Dimosthenis Anagnostopoulos
Speech Acts in Actual Processes: Evaluation of Interfaces
and Triggers in ITIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Johannes Tenschert, Jana-Rebecca Rehse, Peter Fettke,
and Richard Lenz
SLA-Based Management of Human-Based Services in Business
Processes for Socio-Technical Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Mirela Riveni, Tien-Dung Nguyen, and Schahram Dustdar