Business Etiquette For Dummies 2nd Edition (For Dummies (Business & Personal Finance))

362 Pages·2008·3.95 MB·English

by  Sue Fox

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Business
Etiquette
FOR
‰
DUMmIES
2ND EDITION
by Sue Fox
01_147092-ffirs.qxp 3/27/08 9:00 AM Page ii
®
Business Etiquette For Dummies , 2nd Edition
Published by
Wiley Publishing, Inc.
111 River St.
Hoboken, NJ 07030-5774
www.wiley.com
Copyright © 2008 by Wiley Publishing, Inc., Indianapolis, Indiana
Published simultaneously in Canada
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as
permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior
written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to
the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax [phone].
Requests to the Publisher for permission should be addressed to the Legal Department, Wiley Publishing,
Inc., 10475 Crosspoint Blvd., Indianapolis, IN 46256, 317-572-3447, fax [phone], or online at http://
www.wiley.com/go/permissions.
Trademarks: Wiley, the Wiley Publishing logo, For Dummies, the Dummies Man logo, A Reference for the
Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com and related trade
dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates in the United
States and other countries, and may not be used without written permission. All other trademarks are the
property of their respective owners. Wiley Publishing, Inc., is not associated with any product or vendor
mentioned in this book.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REP-
RESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE
CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BE CRE-
ATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CON-
TAINED HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE
UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR
OTHER PROFESSIONAL SERVICES. IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF A
COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE PUBLISHER NOR THE
AUTHOR SHALL BE LIABLE FOR DAMAGES ARISING HEREFROM. THE FACT THAT AN ORGANIZATION
OR WEBSITE IS REFERRED TO IN THIS WORK AS A CITATION AND/OR A POTENTIAL SOURCE OF FUR-
THER INFORMATION DOES NOT MEAN THAT THE AUTHOR OR THE PUBLISHER ENDORSES THE INFOR-
MATION THE ORGANIZATION OR WEBSITE MAY PROVIDE OR RECOMMENDATIONS IT MAY MAKE.
FURTHER, READERS SHOULD BE AWARE THAT INTERNET WEBSITES LISTED IN THIS WORK MAY HAVE
CHANGED OR DISAPPEARED BETWEEN WHEN THIS WORK WAS WRITTEN AND WHEN IT IS READ.
For general information on our other products and services, please contact our Customer Care
Department within the U.S. at 800-762-2974, outside the U.S. at 317-572-3993, or fax [phone].
For technical support, please visit www.wiley.com/techsupport.
Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may
not be available in electronic books.
Library of Congress Control Number: 2008924948
ISBN: 978-0-470-14709-2
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
01_147092-ffirs.qxp 3/27/08 9:00 AM Page i
Business
Etiquette
FOR
‰
DUMmIES
2ND EDITION
by Sue Fox
01_147092-ffirs.qxp 3/27/08 9:00 AM Page ii
®
Business Etiquette For Dummies , 2nd Edition
Published by
Wiley Publishing, Inc.
111 River St.
Hoboken, NJ 07030-5774
www.wiley.com
Copyright © 2008 by Wiley Publishing, Inc., Indianapolis, Indiana
Published simultaneously in Canada
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as
permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior
written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to
the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax [phone].
Requests to the Publisher for permission should be addressed to the Legal Department, Wiley Publishing,
Inc., 10475 Crosspoint Blvd., Indianapolis, IN 46256, 317-572-3447, fax [phone], or online at http://
www.wiley.com/go/permissions.
Trademarks: Wiley, the Wiley Publishing logo, For Dummies, the Dummies Man logo, A Reference for the
Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com and related trade
dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates in the United
States and other countries, and may not be used without written permission. All other trademarks are the
property of their respective owners. Wiley Publishing, Inc., is not associated with any product or vendor
mentioned in this book.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REP-
RESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE
CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BE CRE-
ATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CON-
TAINED HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE
UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR
OTHER PROFESSIONAL SERVICES. IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF A
COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE PUBLISHER NOR THE
AUTHOR SHALL BE LIABLE FOR DAMAGES ARISING HEREFROM. THE FACT THAT AN ORGANIZATION
OR WEBSITE IS REFERRED TO IN THIS WORK AS A CITATION AND/OR A POTENTIAL SOURCE OF FUR-
THER INFORMATION DOES NOT MEAN THAT THE AUTHOR OR THE PUBLISHER ENDORSES THE INFOR-
MATION THE ORGANIZATION OR WEBSITE MAY PROVIDE OR RECOMMENDATIONS IT MAY MAKE.
FURTHER, READERS SHOULD BE AWARE THAT INTERNET WEBSITES LISTED IN THIS WORK MAY HAVE
CHANGED OR DISAPPEARED BETWEEN WHEN THIS WORK WAS WRITTEN AND WHEN IT IS READ.
For general information on our other products and services, please contact our Customer Care
Department within the U.S. at 800-762-2974, outside the U.S. at 317-572-3993, or fax [phone].
For technical support, please visit www.wiley.com/techsupport.
Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may
not be available in electronic books.
Library of Congress Control Number: 2008924948
ISBN: 978-0-470-14709-2
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
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About the Author
Sue Fox has provided etiquette products, educational material, group train-
ing, and private consultations to business professionals, celebrities, corpora-
tions, and educational institutions since 1994 through her company, The
Etiquette Survival Group, which has offices in California. She has set up many
Etiquette Survival consultants throughout the United States and internation-
ally. Before that, she was employed in the high-tech industry, with 10 years’
experience in sales, marketing, and event planning at Apple, Inc.
Sue has traveled extensively and is well acquainted with various international
cultures. Her travels have taken her to East Africa, Central America, and
Europe. Sue and her company have provided etiquette programs throughout
the United States, Singapore, Malaysia, Hong Kong, and India.
Sue is a professional member of the International Association of Protocol
Consultants (IAPC) and has an additional background in image consulting
and makeup artistry, with 20 years of fashion-modeling experience in televi-
sion and print.
Sue is also the author of Etiquette For Dummies, published by Wiley Publishing,
Inc. She is executive producer of The Etiquette Survival Kit, a series of educa-
tional videos and DVDs featuring dining and social etiquette and proper table
settings for adults and teens.
The Etiquette Survival Group and its affiliates MCE (Los Angeles, California)
and Global Adjustments (Chennai, India) have formed strategic alliances and
currently are developing etiquette and diversity products and programs.
They are working together to create a better understanding of people in
diverse business and social environments by emphasizing the importance
of respect, diplomacy, and civility in every aspect of life.
Sue and her businesses have been featured in many national and interna-
tional publications, including Woman’s Day, Vogue, Ladies’ Home Journal, Real
Simple, American Baby, Newsweek, Fortune, New York Magazine, US Weekly,
People, Los Angeles Times, the New York Times, the Wall Street Journal, New
York Post, Chicago Tribune, Washington Times, San Francisco Examiner, Boston
Globe, USA TODAY, Sunday London Times, Australian Financial News, Folha de
S. Paulo, Brazilian Daily News, Nikkei Business Journal, Times of India, and
The Hindu Businessline.
Sue’s media credits include radio interviews and feature stories on CNBC,
KRON-TV (San Francisco), Knowledge TV, San Francisco Mornings on 2, KOVR-
TV (Sacramento), ABC World News, ABC News with Sam Donaldson, KQED-TV
(San Francisco), CNET.com, and KABC-TV (Los Angeles).
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Sue is the mother of two grown sons, Stephen and Nathan, and she has two
grandsons, Joseph and Michael Fox.
Find out more about Sue and her business by visiting her Web sites: www.
susanannefox.com, www.etiquettesurvival.com, and www.etiquette
survivalgroup.com.
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Dedication
To my sons, Stephen and Nathan Fox, for their love and encouragement.
Author’s Acknowledgments
I’d like to express my sincerest thanks to the dedicated team at John Wiley &
Sons who generously contributed to the preparation of this second edition.
My continued gratitude goes to my acquisitions editor, Tracy Boggier, and my
project editor, Georgette Beatty, for their guidance and expertise.
Big thanks go to my copy editor, Kathy Simpson, for her meticulous editing,
and to the additional talent at Wiley, illustrator Liz Kurtzman and cartoonist
Rich Tennant, who helped shape this book.
My sincere appreciation goes to my technical editor, colleague, and friend,
Syndi Seid, for her editing expertise and knowledge. A special thank you to
my agent, Reid Boates, and my colleagues Millie Drum, Gayle Downs, and
Cheryl Dandridge for their generous assistance during this project. It has
been a privilege to work with all of you!
To my friend and business partner, Linda Cain, thank you for your ongoing
support and encouragement. My appreciation and gratitude go to all my col-
leagues, clients, students, and Etiquette Survival consultants, who motivate
me to continue in the quest of raising awareness about treating others
respectfully.
I gratefully acknowledge the love and support of all my family members and
friends. You have been there for me through thick and thin. Thank you! To
my two adorable grandsons, Joseph and Michael Fox, you bring me so much
happiness.
Finally, I would like to thank all of you who read this book. May we all strive
for a more civil society.
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Publisher’s Acknowledgments
We’re proud of this book; please send us your comments through our Dummies online registration
form located at www.dummies.com/register/.
Some of the people who helped bring this book to market include the following:
Acquisitions, Editorial, and Composition Services
Media Development
Project Coordinator: Lynsey Stanford
Project Editor: Georgette Beatty
Layout and Graphics: Stephanie D. Jumper,
(Previous Edition: Tim Gallan) Laura Pence, Christine Williams
Acquisitions Editor: Tracy Boggier Special Art: Elizabeth Kurtzman
Copy Editor: Kathy Simpson Proofreaders: Laura Bowman, David Faust,
John Greenough
(Previous Edition: Ben Nussbaum,
Tamara Castleman) Indexer: Cheryl Duksta
Editorial Program Coordinator: Special Help: Alissa D. Ellet, Christy Pingleton
Erin Calligan Mooney
Technical Editor: Syndi Seid
Editorial Manager: Michelle Hacker
Editorial Assistants: Joe Niesen,
Leeann Harney
Cartoons: Rich Tennant
(www.the5thwave.com)
Publishing and Editorial for Consumer Dummies
Diane Graves Steele, Vice President and Publisher, Consumer Dummies
Joyce Pepple, Acquisitions Director, Consumer Dummies
Kristin A. Cocks, Product Development Director, Consumer Dummies
Michael Spring, Vice President and Publisher, Travel
Kelly Regan, Editorial Director, Travel
Publishing for Technology Dummies
Andy Cummings, Vice President and Publisher, Dummies Technology/General User
Composition Services
Gerry Fahey, Vice President of Production Services
Debbie Stailey, Director of Composition Services
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Contents at a Glance
Introduction .................................................................1
Part I: Conducting Yourself Gracefully
in the Business World ...................................................7
Chapter 1: Displaying Good Manners at Work................................................................9
Chapter 2: Making a Positive Impression on the Job...................................................19
Chapter 3: Working in a Diverse Environment..............................................................39
Chapter 4: Look Sharp! Creating Professional Style and Presence ............................49
Part II: Building Better Communication Skills...............71
Chapter 5: The Art of Meeting and Greeting.................................................................73
Chapter 6: Making Polite Conversation .........................................................................83
Chapter 7: Improving Your Telephone Manners ..........................................................95
Chapter 8: Sharpening Your Written Communication Skills .....................................107
Chapter 9: Keeping Up with Electronic Etiquette.......................................................127
Part III: Behaving in the Boardroom and Beyond ........137
Chapter 10: Minding Your Meeting Manners ..............................................................139
Chapter 11: Engaging in Business Meals and Parties ................................................147
Chapter 12: Mastering Dining Etiquette ......................................................................163
Chapter 13: Attending Conferences, Trade Shows, and Special Events..................189
Chapter 14: Taking Part in a Variety of Social Off-Site Activities..............................199
Chapter 15: Marking Life’s Major Events and Passages ............................................211
Part IV: Overcoming Work-Related Challenges............221
Chapter 16: Coming to Terms with Difficult People...................................................223
Chapter 17: Managing Office Conflict ..........................................................................231
Chapter 18: Managing Ethical Dilemmas at Work ......................................................241
Chapter 19: Handling Sexuality in the Workplace ......................................................253
Part V: Doing Business on a Global Scale ...................261
Chapter 20: Pack Your Manners! Traveling for Business ..........................................263
Chapter 21: Now You’ve Arrived: Adapting to a New World.....................................275
Chapter 22: Crossing Cultural Lines: Your Passport for Success.............................283
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Part VI: The Part of Tens ...........................................313
Chapter 23: Nearly Ten College-to-Career Etiquette Tips .........................................315
Chapter 24: Ten Tips for Impressive Job Interviews .................................................319
Index .......................................................................323