Business English Meetings - instant agendas

176 Pages·2016·4.69 MB·English

by  Comfort Jeremy

Business
English
Meetigns
InstaAgnetn das
"(7*' JereiDyCo JDfort and NickB rieger
SERIESE DITO·RN:I CK BRIEGER
PENGUIN BOOKS
PENGUINB OOKS
Publisbhyte hdPe e nguiGnr oup
PenguBiono kLst d2,7W rightLsa neL,o ndoWnS 5TZ,E ngland
PenguPiunm amI nc3.7,5H udsoSntr eeNte,w Y orNYk , 1001U4S,A
PenguBiono kAsu straliLat dR,i ngwoViocdt,o riAau,s tralia
PenguinB ookCsan adLat d1,0A lcoArnv enuTeo,r onOtnot,ari oC,an adMa4 V3 B2
PenguBiono k(sN ZL)t d1,8 2-W9a0ira uR oadA,u cklan1d0N ,e wZeal and
PenguBiono kLst dR,e gistOeffirecde sH:an nondswoMrthi,d dleEsnegxl,an d
PublisbhyPe edn guBiono k1s9 98
109 86 5 7 4 3 2 1
Copyri©g Jhetre mCyo mfoanrtd NicBkri eg1e9r9 8
Allri ghts resexved
The morarli ghotsft haeu thhoarsv bee eans serted
The publismhaekrsgrae't efula cknowledgetmoBe arnnatb y'Psi ctureLi braryf opre rmission
tore printth ep hotograpohnsp .158.
Printedi nE nglanbdy W illiam ClowLeism itBeedc,c laneds Lo ndon
Seint NewC entury Schoolbanodo Hke lvetica
Exceinp tth eU nitSetda toefAs m eritchai,s ibsso oolksd u bjtecotth ec ondithatito ni t
shalln otb,yw ayo ftr adoer o therwisbeel, e nrte,s ohiredl d,o uto,ro therwiscei rculated
withouthtep ublisphrieorscr'o nseinnat n yf ormo fb indionrcg o voethre thran thati n
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Photocnooptiyincge
The pageisnt hbeo omkar kedF roBmu sinEensgsl iMsehe tibnygJ se remCyo mfoanrtd
NicBkr ieg©e Pre nguBiono k1s9 98PH o T 0 c 0 P 1 Am aey b Le p Eh otocopfrieee d
ofc hargfeo crl assruosobemy th ep urchaisnidnigvi douria nls tituThitsi opne.rmi ssitoon
copdyo enso etx tetnobd ran cheosr a dditiosncahloo olfsan institutAliloo nth.e cro pying
iss ubjteocp te rmissfrioomnth ep ublisher.
�Contents
fli¥'.
'I
� Introduction v
StudentN'ost es
�
Teach'esrN otes 3
�
Agendas 37
�
Cases tudayg endas 4 Promotion 108
� 1 Companlya nguage 38 5 Thet raindiinlge mma 110
2 Competition 40 6 Saleasn dm arketing 112
f'i'\ 3 Corruption 42 7 Finance 114
4 Dress 44 8 Legaalfa firs 116
�
5 Thee nvironment 46 9 Humanr esour(c2e)s 118
6 Equaolp portunities 48 10P roduction 120
�
7 Foodt errorism so Decision-maakgienngd as
(!A 8 Goinign ternational 52 1 Outsourcoirnn ogt ? 122
9 Inofrmatioflno w 54 2 New traimnainnagg er 124
� 10I nternatiaosnsailg nments 56 3 Theb udget 126
11I nternatijoonianvlet n ture 58 Problem-somleveitnign gs
F'
12M anagitnhgep rjoect 60 1 Timem anagement 128
13T hem illennmieuemt ing 62 2 Staffm orale 130
p;;!\
14M ulticulptrujoreaclt 64 3 Personaclliatsyh 132
� 15N ewt echnology 66 4 Workintgi maen dl un-cthime 134
16O utsourcing 68 5 Use tohfeI nternet 136
�
17P ayv ersbuesn efits 70 6 Poaching 138
18Q uality 72 7 Delegation 140
f!ii!'o
19R elocation 74 8 Open-plan 142
� 20R eorganization 76 9 Trainicnogu rsves .
21T hes afectoym mittee 78 on-tjhoeb- tarining 144
� 22T eleworking 80 10E mploymeonfdt i sabled people 164
23T rainingw eekend 82 11R ecycling 148
�
24W orkload 84 12A na ttracrteimvuen aetrion
Staffc ommittmeeee tings package 150
�
Staffc ommittmeeee ti1n g 87 Stratemgeye tings
� Staffc ommittmeeee ti2n g 88 1 Missisotna tement 152
Staff commmietetteie3n g 90 2 Joba dveretmiesnt 154
fm\ Staffc ommittmeeee ti4n g 92 3 Markerte searqcuhe stniaoinre 165
Staffc ommittmeeee ti5n g 94 4 Earlrye tiremdeonctu ment 158
F'
Staffc ommittmeeee ti6n g 96 Brainstormmienegt ings
Staffc ommittmeeee ti7n g 98 1 Managing tyiomuer 160
�
Staffc ommittmeeee ti8n g 100 2 Managemetnoto ls 161
� Speciaalgiesntd as 3 What'isna name? 162
1 Management 102 4 A newl ogo 146
�
2 Quality 104 5 Thec ompaneyx cusiron 166
3 Humanr esour(c e1s) 106
rw'
� Languagfeu nctiofnosrm eetin1g6s7
iii
Introduction
Tot het eacher
BusinEensgsl iMsehe tinhagsbs e enw rittienrn e spontsote h ed emanfdo rm orem ateritaol s
develporpo fessicoonmamlu nicastkiiolnil nts h ec lassroIotms. aiistm og ivfeo reisgtnu dents
ofB usineEsnsg lissphe cipfirca ctiinct eh es kilalnsdl anguaogfme e etisni gno rdetrod evelop
fluencayn de ffectiveThnees msa.t eriaadld resas weisd er angoef a dultth emefsr oma variety
ofp rofessiaroenaashl,o wevemro,s to ft hea ctividtoin eostr equire specialisTth ek nowledge.
materiiascl o mpletienldye pendoefna tn y course bookt haenrde fcboaernue ,s, e do na ny
BusineEsnsg licsohu rse.
Business Englischo nsMieosetfsts ii xntgys-a scitxi vitTiheeas c.t iviatrieie nso neb ook
containing:
• thed etaoiflt sh ea gendfao re acmhe eting
·�
• ther olien formaftoirto hne s tudents
• teachenro'tse s
• handlinnogt efso rm eetings
• languangoet efso mre etings.
Targelte arners
Thea ctiviarteia eism eadt l earnerosf B usineEsnsg liasthi ntermedilaetveeo lra boveA.l lt he
activictainbe esd oneb yi n-servliecarnee rs: pewohponl eee dE nglifsohrt hewiorr kM.o sto f
thea ctivictani aelss boe d onei nt heeirx istfionrmg b yp re-servliecarnee rsp:e opltrea inifnogr
a careeirn t heb usineswso rlTdh.e f ewr emainaicntgi victaine sb e bdyop nree -servliecarne­
ers aftera dmaipntoart hiaovnes bmeaedne a nde xplanatoifok enysc oncephtasv e bgeievne n
byt het eacher.
Descriptainodon r ganization
Theb ookc ontasiinxst y-mseiext iancgt iviTthieessae.r ea rrangeidns ectioancsc,o rdtiont gh e
typoef m eeti(ngs eCeo ntenptasg eT)h.e a ctivictainbe esd onei na nyo rdeArl.lt hei nforma­
tiofno era cahc tiviisgty i veinnt hebo ok,t hougsht udesnhtosu lbdee ncouratgoec do ntribute
theoiwrn i deaasn dp rofessieoxnpaelr ietnotc heer ole-plEaaycsha. c tivciotnys iosft:s
• ana gendoarb ackgroburnidte oft hem eeting
• thes tudernotl ewsh,e rnee cessary.
Allo ft hea ctiviatrieie nst endfeodgr r oupIsn.s omec asetsh en umbeorf p articihpaasnb tese n
specifibeydt her oleasl locaitneo dt,h ertsh,en umbeorf p articipisao nptesnW .h eres pecific
rolehsa vbee eanl locattheetd e;a chcearna ddo rr educteh en umbeorf p articibpyam natksi ng
smalclh angteost hea genda.
v
Inotdruction
Activtiytyp es
Thea gendaarsed ividiendts oe vesne ctieoancsch;o ntaaignesn dfaosdr i fferteynpteo sf
meetings:
1 Casset ud(i2ea4sg endas)
2 Stacffo mmitmteeeet i(n8ga sg endas)
3 Specialist (m1ae0ge etnidnagss)
4 Decision-mmeaektiin(ng3g a sg endas)
5 Problem-smoelevtiin(ng2g1 as g endas)
6 Stratmeegeyt i(n4ga sg endas)
7 Brainstomremeitnig(n 5ga sg endas).
Thea imi st op roviawd ied rea ngoefc onteaxntdms e eting Ftoymrpo ersie.n formataiboonu t
them eetitnygp essep ep 1.5 -19.
Communicatisokni lls
Byd ointgh ea ctivisttiuedsew,n itlspl r actciosmem unicastkiilolansn dd eveleofpf ective
communicatteichonni Thquuset sh.e fyo cuonsb otflhu encanyd effectiveness.
Timing
Effectmieveet irnegqsu ciraree fpurle paratbiyalo lnp articipantsT.h erefboerfeot,r hmeee et­
inigt sietilf, si mportafnottrh tee acthoeb rr itheefs tudeonnts:
• theriorl es
• thper ocedfuortreh sme e eting
• thtei mifnogtr h mee eting
• thtrea inionbgj ectoiftv heaesc ti.v ity
Mosotf t hmee etiwniglstl a kaetl eaasnth outroc ompleitnae d;d ittihotene ,a cwhielrnl e ed
tos eats itdie mfeo gri vifnege dboanct kh veari ouesl emetnhtamsta keu pe ffectmieveet ings.
(SeTeeca hern'ost es.)
Additiaolrn esources
Ass omoe ft haec tiviintvioelfisvg eu reasp ,o ckceatl culmaatybo eru seful.
Tot het eacheErff:e ctimveee tintgesm plate
The keyt oi mprovpienrgf ormiastn oca eg refer rwshta cto nstiatnue tffeesc timveee tiTnhge.
followmiodnegl t,h oungohet x hausctaipvteu,mr aneys p oinwthsi carhe r elevtaodn itff erent
typoefsm eetinagnsdp roviadu esse ftuelm plfaotpree rformafneceed baancdek v aluation.
Peoprleef etroes v eryoinnev olivnte dhm ee etinagn dt heriorl es:
• thceh airperson/the participants/the secretary
• thbeo ss/stuhbeo rdinate
• theex pert/tnhoen -expert
Are threi gpheto pplree sine notr dteora chievtehp eu rposoeft hmee etiDnogth ?e yk noww hat
roltehse arey expecttoefu dl ftl?
vi
Introduction
Procedurreefsetr ots h es teapnsd s tageosf tmheee tianngdt hemiarn agemeTnhtes. t yolfe
meeticnagnsv ary enormousfrloym:i nfortmoaf lo rmalfr;o mh ighcloyn trotlovl eerdfy r ee;
fromi mperstoonp aelr soWnhaalt.e vtehrse t ylaelm,le etingsb ewnielffilrtm o somes upport­
ivceh airIitin sgt .h ceh airperscoanne nwshuotr heat th mee eting aicthosibe jveecst ives.
Thec hairpeisrr seospno nsfioobrvl eer caolnlt rionpl a,r ticular:
1o penitnhgme e etibnygi ntroducing:
a)t hoeb jectives
b)t haeg enda
c)t hpea rtici(pinafen ctess sary)
d)t hper oced(uorredo efsr p eakinegt c.)
e)t htei ming
f) thoeu tp(umti nutreesp,oe rttc,. ).
2 faciliatnadmt oidnegr atbiyn:g
a)m akinsgu reev erybgoedtyasc hantcoes peak
b)i nterruptsipnega kwehrost altko mou ch
c)e ncourasgpienagk wehrost altko loi ttle.
3 summaribzyim nakgi ngs ureev erybkondoyw wsh ahta sb eesna id/agreed.
4 controtlhlpeir nogc edbuyr:e s
a)k eepianneg y eo nt htei me
b)h andltihnaegg endfao,er x ampblyec ,u ttainni gt eomr s hortedniisncgu ssion.
5 conclutdhimene ge tibnyg:
a)c lositnhmege eting
b)m akinsgu rteh aec tion/deacricesl ieotanores v eryb.o dy
Ther oloefst hpea rticiaprmaeo nrtoesp en-enHdoewde.v etrh,ec ya nb es ummariazse:d
contribtuhtrionuaggm hi ni-presentation.
Int hicsa steh,pe a rticipparneste anp tosi nMta.k es urieit s c leaprrleys enatnedid sc oncise.
(KISSK:e eipt s hoartn ds imple)
2 contribtuhtrionudggi hs cusinsivoonl,v ing:
a)g ivianngds eekionpgi nions
b)i nterrupting
c)c ommenting
d)a greeainnddg i sagreeing
e)a dvisainndsg u ggesting
f) requesitnifnogrm atainodan c tion
g)c heckainndgc onfrrimnifnogrm ation.
Thes ecretiasr reys ponsfiorbrel ceo rding:
a)t hnea meosft hpea rticipants
b)t hteo pidciss cussed
c)b rideeft aoifla sr gumefnotanrsd against
d)d ecisimoandse
e)v otidnegt ails
f) followa-cutpi toonb sec arroiue(tdw how,h aatn dw hen)
g)t hdea ttei,m aen d ploaftc hene e xmte eting
h)d istribtuhtmeii nngu tweist hair ne asontaibmlee.
vii
Introduction
Resulrtesf etrost heo utcomoefst hem eetinAg l.o ot fm eetinfgasib le cauthsee participants
areu nsuroeft hep urpoasned t herefdoirses atiwsifitethdh er esulTthse.r efoerffee ctimveee t­
ingdse penedn tiroenl:y
• communicattihnepg u rpose
• satisfeyxipnegc tations
• clariftyhieno gu tcomient ermosf a ction.
�
Languagree fetrost het raditicoantaelg oroifle ansg uagfeo rms: I
• grammar
• Keyv ocabulary
• pronunciation.
Aret hesues ecdo rrectly?
Ino rdetrod erivteh eg reatbeesnte fifrto m classrotoimmo en s hortc oursietsi ,si mportatnhta t
classroaocmt iviftoiceuossn m eetipnrga ctanidc ef eedbaTchki.ms e ansth ato nceth ee lements
ofe ffectimveee tinhgasv bee ena greecdl�a ssroaocmti vitmioevsethr ougha s erioefsp repara­
torsyt eptsot hem eetiintgs e-lthfe practthriocueg hw hicthh el earneraims toi mprovteh eir
performanciena no bservabwlaey i no neo rm oreo ft hea bovaree as.
So,r eferrintgot hee ffectimveee tingtse mplathtee m�a inc oncernosfty picaBlu sineEsnsg lish
learnercsa nb es ulDJDarizeads :
• thep roceduerlaelm ents
• thel inguieslteimce nts
• practice
• feedback.
Usintgh em aterial
Instaangte ndparso vidtehset eachweirt ghr eaflte xibiilnio tryg anizsiinmgu laantde dr ole-play
meetings.
Whichever agencdhao oysaoe su,u ccessmfeuelt iwngi ldle penodn th e followfiancgt ors:
Understantdhiesn igt uatainodrn o lesst:u denmtuss tb eg ivetni mteo gr aspw hatt hem eet­
ingi sa bouatn dt heirro le.
2 Appointai cnhga irperasloolnf t: h em eetinwgisl ble nefifrto m someonteol eatdh em eet­
ingt;h irso lcea nb er otatweidt hinth e meeti(nfrgo mi tetmo i temt)og ivoeth ers tudentas
chancteoc hair.
3 Setticnlge aorb jectiivnte esr mosf :
�I
a)o utpuotft hem eeti(ngad ecisiroenc,o lDJDendatioent,c .)
b)c ommunicatsikoinl( lcsh airpianrgt,i cipating, etc.)
c)l anguakgneo wled(gfuen ctiovnosc,a bulgaryr,amm ar).
Stageosf t hea ctiv-isttya ndaprrdo cedures
Bfeorteh mee eting
1 Choosaen a genda.
The agendaraes al lc oncernewdi thi ssufroems the businewsosr lSdo.m eh,o wevearer ,m ore
specialistth an others.C hoosane a gendwahi chs uitsth ein teresantsd/ orkn owledgoefy ourgro up.
�
- -�t·
Introduction
Thes ixty-asgiexn daarse ar rangeidn s evesne ctions:
Sect1i onC asset uadgye nd(1a -s2 4)
Thesaree baseadr ounad s ituatRioolne.as r ed escriibnet de rmosf p ositiinotn h ec ompany
andp ositoinot nh e ageintdeam s.
Sect2i onS tacffo mmitmteeteei n(g1s- 8)
Thesaer ec omposeodfs idxi fferesnitt uatiPoanrst.i ciphaanvtneso s pecirfiocl Teh.e o bjec­
tiviest om aker ecommendatitootn hse B oard.
Sect3i onS peciaalgiesntd (1a -s1 0)
Thesaeg endafso cuarso undi ssuceosn cernian sgi ngmlaen agemeanrte oar t hep roblems
facebdy o ned epartmeTnhte.r eftohreely e ntdh emseltvoew so rkinwgi tghr ouposfs tudents
whow orki no ra res tudyitnhges amefu nctio(ne .mga.r ketifnign,a nectec,. ).
Sect4i onD ecision-amgaeknid(n1a g-s 3 )
Thesaeg endparse semnotr ec omplesxi tuatiRoonlsea.sr ea llocaatneddd ifficuldte cisions
fR0' havet ob et aken.
I
Sect5i onP roblem-somleveitni(gn1 g-s1 2)
Thesaeg endraesq uicrree atipvreo,b lem-soslkviilnRlgos l.e asr ek eptto a minimum.
Sect6i onS tratmeegeyt i(1n -4g)s
These agearned baass eadr ounsdt ratebguisci neissss uoefst einn volvaiw nrigt tedno cument
afttehr em eetidnegc isihoanvseb eent akeRno.l earse keptto a minimum.
Sect7i onB rainstomrmeitenign( g1s- 5)
Thesaer ec reatmieveet inignsw hicanh idea/name/dheassti ogb nec reatTehde.r oleasr e
fairmliyn imaall,l owisntgu denttoes x pretshse iorw ni deatsoa largeex tenTth.i st ypoef
meetitnygp icahlalsy angoe ndHao.w eveirt, srteiqluli arf ersa mewoarnkds omec ontrtool
bes uccessful.
2 Assigrno les.
Thec hairm(aoncr h airperhsaoson v)e racloln trooftl hem eetinIgns. o mea gendatsh,er ole
ofc hairperissofi nx edi;n o theerist hyeoru o rt hep articipacnatncs h oosweh ow ilclh aitrh e
meetinTgh.e raer ed ifferesntty loefsc hairiSnogm.e p eoplhea veam orea utocramtanince r
andc ontrtohlem eetimnogr es tricottlhye;hr asv ea more organic manntehrem eaentd­ let
ingfl ow.Y ous hould give differtehntep ossstiubdietnlocti hsta yi mre etinTghsi.si s i mpor­
tanfto rt hreer easons:
• ita llowtsh emt og aicno nfideinnct eh arto le
• thegye tf eedbaocnkt heipre rformanfcreo mt heo thepra rticipaanndtt hset eacher
(iiPA
I • ith elps tdheevme ltohpe sikri lls.
3 Givet imfeo rp reparation.
Evermye etinnege dpsr eparatTihoehn a.n dlinnogt efso re acahg endsau ggetshtel engotfh
timfeo rp reparatTihoinis.s o nlay g uidelSinoem.eg roupmsa yn eedm oret imeo.t helress s.
Thep reparactainob ned onee ithienrc lasosr w,h erpeo ssibalthe o,m eI.t i sa lsiom portant
I� tot eltlh es tudewnhtas tt op reparTeh.i wsi lvla rwyi teha ch ageHnodwae.v ears,e acmhe et­
ingi si ntendteopd r ovifdree per actice, parsthiocuilnpdoa tn tcso wmiet hno tetso b er ead
tot hem eetinRga.t hetrh.e syh oulhda vper eparneodt eosfw hatt heiyn tetnods ayT.h ec hair­
persomna yn eedt or efedru,r intgh em eetintgot, h el anguafgoerc hairian mge etin(gs ee
page1s6 7-.6 9)
. � 4 Makes urteh ekyn owy ouorb jectiivnte esr mosf l anguaagned c ommunication.
Thesper actmieceet inagrsei ntendteopd r ovimdaet erifaolrd eveloping:
• accuraocfly a nguakgneo wl edge
• fluenocfyg enercaolm munication
• effectiveonfep srso fessicoonmamlu nication.
ix
Introctidoun
Accuracy retflheecc otrrse cuts eo fl anguafgoerm s;fl uenctyh es mootflho wo fl anguage;
ande ffevcetniestsh ea bilittouy s ea pproprbieahtaev ioaunrdp roceduirneo sr detro h ave
ther ight imopnta hceto themre mberosf t hem eetinIgti. si mportafnotry o ut oc lariwfhya t
the foocfut sh ea ctiviistI.yn t hiwsa y,t hes tudenwtislf lo cuosn t he conotfet nhtem eet­
ingb,u ta lsoon a specotfst heipre rformance.
Duritnhgme e eting
I Take noteosn l anguaagnedc ommunicatsitorne ngatnhdwse aknesses.
Ino rdetrop rovifdeee dbaacftke rth em eetingy,o uw ilnle etdo a greoeb jectbievfeostr hee
meetign (se4e a boveD)u.r intgh mee eting syhoouu mlakde noteso nth osee lemenotfs
languaogrec ommunicattihoawnti lplr ovithdee b asifso fre edbtaoci kn diviadnuda/ltoos r
theg rouRpe.m embetrh alte arnerrse spotnodb otpho sitainvdene gatifveee dbaTchke.r efore,
yous houladi mt os triakb ea lanbceet weewnh atw asw ronangd whawta sri ghOta nguage),
whatw asg ooda ndw hatw asn ots og oo(dc ommunication).
2 Usea v ideoor a udicoa ssertteec ortdoge irv yeo ua r ecoorftd h epierrf ormance.
Recorditnhgem eeticnagn b ea usefuwla yo fp rovidfienegd baHcokw.e veirtc, a na lsboe
time-consuamnidinn ge ffectitvowe a tcahw holmeee ting agIatiis pn,e. r haps,t our esceofurld ,
wherpeo ssibalned,t hewn atch/ltioss teelne cptaesds awgheisc ilhlu stragtoeo pdr actice
and/opro orp ractice.
3 Tryto b ea 'flyo nt hew allD'o.n oitn truidneth em eeting.
Yourp resenscheo ulbde a sa silenstu pportperro,v idhienlwgph eraeb solutely necessary.
Helpmi ghtb en eedeidfa p articiipssa tnutfc okar w ordo,rt hger ouipss tufcokar s trategy.
Aftetrh mee eting
1 Askt hes tudenwthsa tt hetyh ougohftt hem eeting.
Asm eetinagrsea g rouapc tivittyh,pe a rticisphaonubtlesdi nvittoes dh arthee ir experience
wityho ua ndw itthh eo therOsf.c ourysoeu,w ilblet haer biotfle arn guabguett,h esyh ould
bee ncoureadtg op rovifdeee dboancfl ku encayn de ffectiv-etnheesoiswr n a ndo thers'.
2 Giveth e studenctosh erefnete dbaocnkc ommunicatisokni l(lcsh airinpgarti,c ipateitncg. ).
Tob ee ffetcivteh,et eachefre'esd baocnkc ommunicsaktiislohlnos u bledb aseodna fr ame­
works;u chas ' Procedfuorreths e chairpersoonnp 'a g1e .
3 Givet hemm ored etaifleede dboancl ka nguuasgee.
Youw ilnle edt ob es electaistv eoh owm uchl angufaegeed batcogk ivIet.i si mportantto
remembetrob alanpcoes itainvdne e gative feteodt bealtchlkge , r ouwph alta nguwaagse
goodan d whatw asn ots og ood. �
I
Howt o. ..
1C hoosae c hairmaann da ppoians te cre.t ary
Evermye etinnege dasc hairman anda s ecretEavreyry.o nseh ouhladv aec hantcoeu nder­
takbeo trho leThse.r eforeei,th eyro uc acnh ooosret hger oucpa nc hoosIefy. o up latnoh ave
as eriseo fm eetintghsr,e o lec(osu)lb der otaotnea dfi xebda ssios theaatc phe rsknoonw s
whenth eyw ilhla vaec hantcoec haiprarti,c ipaatnedw ritmei nutes.
2 Reacah edcsiio. n �-
An effectivmee etinnge edas resIuntl hte.ps rea ctimcaet eriathlissw, i lblea d ecisThieo n.
decismiaoybn e u nanimobuusit,tn e ednb'eInt. genertaobel ,e ffectivaen,yd ecisinoene ds
tor eachaecdc ordtioan grge epdr oced(utreecsh niccoalrrleyca tn)da ccepbtyeth de m ajor­
itoyf th eg rou(pa ttitudianpaplrloyp rThiea tper)e.c miecshea nisfmor re achaid negc ision
wildle penodn t hleo cmaele ticnugl tuInr seo.m ceas evso tinmga ybe appropriianot thee;rs
thpearti cipnatsw ilelx pretshsed ire cistioto hnre e sotfth egr oup.
3W ritan eo utpudto cument.
The materiaslusg gedsotc umethnatstar et obe producafteedr them eeting,i nclumindiuntge s,
X -
Inotdurction
memosa nda ctipolna nIsn.a ddititohnes, t ratemgeye tinignst egrwartiet idnogc uments
withtihnea imso ft hem eeting.
Minutes
Minutaersea no fficiarle corodft hed ecisoifot nh em eetinTgh.e ys houlidn clude:
($!\
I • then ameosf t hem emberast tending
(@\ • thet opidciss cussed
I
• concise doefat ragiulmse nftosra nda gainst
• motiocnasr riaenddr eejcted
• votidnegt lasiw,h eraep propriate
• responsifboirl iatcyt aigorneseb dyt hem eeting.
Memos
Memos( memorandpar)o viad beri efr epoorrti nsttroiunc.sT heries n op recifsoerm atf or
memosI.tw ildle penodn tahued ienacned tphuepr oseH.e adincgasni nclude:
• the perstoon (wsh)ot mh em emoi sa dderssed
• alwlh oa ret ob em adea waroef i tcso ntents
• then ameo ft hes ender
• thed ate
• thes ubjemcatt ter.
Actipolna n
Actiopnl antsa kteh ed ecisioofna sm eetianngd f ormalizteh ems ot hatth eriesa cleafrarm e­
work fcoarrry intgh ea ctitohnr ouTghhe.r iesn op recisfeorm atf oarc tipolna nHso.w evetrh.e y
shoulidn clude:
• who( thnea me(osf)t hep ersonw(hso)ar e tcoa rroyu tt hea ction)
• what (the action)
• when( thtei mescoarld ee adline).
Theym aya lsion clude:
• how( thmee thodosrt ooltsob eu sed)
• where (ptlhaecf eo rt hea ctiont(obs e)c arrioeudt ).
Othdeorc uments
Thea bovlei ssth oulndot l imtihte o utpduotc umenttobs ep roducaenddy ous houdl feeflr ee
toa greoers eott hewrr ititnags ks.
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