Business Email Etiquette

46 Pages·2014·2.14 MB·English

Dragos V. Iliescu

Business Email Etiquette

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Dragoş V. Iliescu

Business Email Etiquette

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Business Email Etiquette
1st edition
© 2014 Dragoş V. Iliescu & bookboon.com
ISBN 978-87-403-0734-4

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Business Email Etiquette

4

Contents

Contents

Preface
7

About the Author
8

1
General Information
9

1.1
A Brief History of Email
9

1.2
Email Today
10

1.3
How Email Works
11

1.4
Why Email is Popular
12

1.5
Defining Etiquette
14

1.6
Understanding Email Etiquette
15

2
Email Form
16

2.1
Email Address Local Parts
16

2.2
Subject
19

2.3
Salutations and Closings
21

2.4
Font
23

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Be a part of the equation.

RMB Graduate Programme applications are now open.
Visit www.rmb.co.za to submit your CV before the 23rd of August 2013.

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Business Email Etiquette

5

Contents

2.5
Paragraph Spacing
25

2.6
Signature
25

3
Email Content
27

3.1
Writing Style
27

3.2
Tone and Punctuation
28

3.3
Enumerations
29

3.4
Emoticons
30

3.5
Attachments
31

4
Replying to Emails
32

4.1
Reply, Reply All and Forward
32

4.2
Response Time
32

4.3
Auto-Replies
32

4.4
Sent From Mobile
33

5
Specific Situations
34

5.1
Emailing Customers
34

5.2
Emailing colleagues
35

5.3
Emailing suppliers
35

Designed for high-achieving graduates across all disciplines, London Business School’s Masters
in Management provides specific and tangible foundations for a successful career in business.

This 12-month, full-time programme is a business qualification with impact. In 2010, our MiM
employment rate was 95% within 3 months of graduation*; the majority of graduates choosing to
work in consulting or financial services.

As well as a renowned qualification from a world-class business school, you also gain access
to the School’s network of more than 34,000 global alumni – a community that offers support and
opportunities throughout your career.

For more information visit www.london.edu/mm, email