Table Of Content

index to Volume 59, Numbers 1-4, 1996 THIS INDEX covers volume 59 of the Business Communication Quarterly. The Quarterly is published in March, June, September, and December (issues numbered 1-4, respectively). Volume numbers change with the calendar year. The index for the Quarterly is published each March for the preceding year. It is arranged by author, title, and keyword; announcements are not indexed. —Scot Ober Author Index Andrews, D. C.,& Dyrud, M. (Eds.). Focus on teaching: Document design: Part 1. 59(3), 64-65. Andrews, D. C.,& Dyrud, M. (Eds.). Focus on teaching: Document design: The sequel. 59(4), 129-130. Barker, R. T., & Holley, C. L. Interactive distance learning: Perspective and thoughts. 59(4), 88- 97. Bhatia,V . See Hynes, G. E. Bogert, J.,& Butt, D. Communication instruction in MBA programs: A survey of syllabi. §9(2), 20-44. Bogert, J., & Butt, D. Practical perspectives on MBA communication pedagogy. [Editorial]. 59(2), 5-6. Bowman, J. See Dieterich, D. Butt, D. See Bogert, J. Catanach, A. H., Jr., & Golen, S. A user-oriented focus to evaluating accountants’ writing skills. 59(4), 111-121. Cross, G. A., David, C. S.,Graham, M. B., Thralls, C. Thinking and rethinking research methodology. 59(3), 105-116. Crysup, C. A. [Review of the book Techniquefsor technical communicators]. 59(3), 124-125. Curry, J. Introducing realism into business writing: Extended conflict with a hostile audience. 59(3), 77-87. Curry, M. J. Teaching managerial communication to ESL and native-speaker undergraduates. 59(1), 27-35. Dai, Y. See Smith, G. N. David, C. S. See Cross, G. A. Day, M. A. [Review of the book The electronic word: Democracy, technology, and the arts]. 59(3), 120-121. Dieterich, D., & Bowman, J. On writing well: An e-mail dialogue. 59(3), 43-55. Dorazio, P. Professional advisory boards: Fostering communication and collaboration between academe and industry. 59(3), 98-104. Dyrud, M. Teaching by example: Suggestions for assignment design. 59(3), 67-70. 177 Business Communication Quarterly, Volume 60, Number 1. March 1997, pages 177-186 © 1997 by the Association for Business Communication Business Communication Quarterly 60:1 March 1997 Erickson, A. K. B.G-M underwriters: A real-life case for business communication. 59(3), 16-28. Featheringill, R., Fuller, J.,& Vogt, G. Native and nonnative student writers. 59(3), 29-42. Flatley, M. E. Focus on teaching: Using color in presentations. 59(1), 90-92. Fordham, D. R., & Gabbin, A. L. Skills versus apprehension: Empirical evidence on oral communication. 59(3), 88-97. Fuller, J. See Featheringill, R. Gabbin, A. L. See Fordham, D. R. Golen, S. See Catanach, A. H. Graham, M. B. See Cross, G. A. Hart-Davidson, B. Focus on teaching: Teaching the page as a visual unit. 59(3), 71- 73- Hassett, M. J. Focus on teaching: Teaching the rhetoric of document design. 59(3), 65-67. Holley, C. L. See Barker, R. T. Hynes, G. E., & Bhatia, V. Graduate business students’ preferences for the managerial communication course. 59(2), 45-55. Jackman, M. Focus on teaching: visual distortions and ethical responsibilities. 59(1), 99- 102. Katz, V. T. See Merrier, P. A. Kelly, K., & Sokuvitz, S. An MBA communication program in an entirely integrated management core. 59(2), 56-69. Kenman, L. F. (Ed.). Doing consulting: Political problems in consulting. 59(3), 117- 119. Locker, K. O., Miller, S. L., Richardson, M., Tebeaux, E., & Yates, J. Doing research: Studying the history of business communication. 59(2), 109-127. Locker, K. O. Presidential address. 59(1), 109-114. Mallar, S. See Pomerenke, P. McNeilly, K. M. See Ranney, F. J. Merrier, P. A., & Katz, V. T. Surrounded by predators? Think fast! 59(4), 25-35. Miller, C. Focus on teaching: Building illusions: Culture determines what we see. 59(1), 87-90. Miller, S. L. See Locker, K. O. Minnick, B. J. See Smith, D. K. Moncada, S. See Nelson, S. J. Muir, C. Using consulting projects to teach critical-thinking skills in business communication. 59(4), 77-87. Neal, J. C. See Winter, J. K. Nelson, S. J., Moncada, S., & Smith, D. C. Written language skills of entry-level accountants as assessed by experienced CPAs. 59(4), 122-128. Nolan, R. F. See Smith, G. N. Index to Volume 59, Numbers 1-4 Nord, M. Doing consulting: The consulting mindset: A foundation for teaching problem solving and communication skills. 59(1), 103-108. Nourse, M. E. [Review of the book Electronic style: A guide to citing electronic information]. 59(3), 121-123. Ober, S. This package is sold by weight. [Editorial]. 59(1), 7-8. Ober, S. For what it’s worth. [Editorial]. 59(4), 7-10. Plutsky, S. Faculty perceptions of students’ business communication needs. 59(4) ’ 69-76. Pomerenke, P., Varner, I. I., & Mallar, S. The depiction of female and male professionals in business communication textbooks. 59(4), 36-46, Porter, L. Focus on teaching: Designing a home page for the Web. 59(3), 73-76. Ranney, F. J., & McNeilly, K. M. International business writing projects: Learning content through process. 59(1), 9-26. Ray, C. M. [Review of the book Business communication today (4th ed.)]. 59(1), 115- 117. Ray, C. M. [Review of the book Lesikar’s business communication (7th ed.)}. 59(1), 117-119. Ray, C. M. (Ed.). Book reviews. 59(1), 115-119. Ray, C. M. (Ed.). Book reviews. 59(3), 120-125. Rehling, L. Human factors in high-tech writing: Targeting the right tool for professional development. 59(3), 56-63. Reinsch, L., Jr., & Shelby, A. N. Communication challenges and needs: Perceptions of MBA students. 59(1), 36-53. Reinsch, N. L., Jr. See Shelby, A. N. Richardson, M. See Locker, K. O. Rogers, P. S., & Rymer, J. The GMAT analytical writing assignment: Opportunity or threat for management communication? 59(2), 70-85. Rubin, J. R. New corporate practice, new classroom pedagogy: Toward a redefinition of management communication. 59(2), 7-19. Rymer, J. See Rogers, P. S. Sackmary, B. See Scalia, L. M. Scalia, L.M., & Sackmary, B. Groupware and computer-supported cooperative work in the college classroom. 59(4), 98-110. Scofield, B. W. My favorite assignment: Using quizzes for feedback and revision of written assignments. 59(1), 81-85. Shelby, A. N., & Reinsch, N. L., Jr. The communication audit: A framework for teaching management communication. 59(2), 95-108. Shelby, A. N. See Reinsch, L., Jr. Smith, D.C. See Nelson, S. J. Smith, D. K., & Minnick, B. J. My favorite assignment: Electronic teacher-student communication. 59(1), 74-85. Smith, G. N., Nolan, R. F., & Dai, Y. Job-refusal letters: Readers’ affective responses to direct and indirect organizational plans. 59(1), 67-73. Business Communication Quarterly 60:1 March 1997 Sokuvitz, S. See Kelly, K. Spears, L. A. My favorite assignment: Adopt-a-nonprofit: A project in persuasion and collaboration. 59(3), 21-28. Spears, L. A. The writing of nurse managers: A neglected area of professional communication research. 59(1), 54-66. Stevens, B. Teaching communication with ethics-based cases. 59(3), 5-15. Tebeaux, E. See Locker, K. O. Thralls, C. See Cross, G. A. Vance, V. J. Focus on teaching: Typography 101. 59(4), 132-134. Varner, I. I. See Pomerenke, P. Vogt, G. See Featheringill, R. Waner, K. K. See Winter, J. K. Winter, J. K. Student perceptions of the value of a prewriting problem-solving plan. 59(4), 47-55. Winter, J. K., Neal, J. C., & Waner, K. K. Student and instructor use of comments on business communication papers. 59(4), 56-68. Wolff, A. Preparing MBA students for the world of professional communication. 59(2), 86-94. Worley, R. B. Focus on teaching: Using comparison and contrast to teach visuals. 59(1), 95-99. Worley, R. B. Focus on teaching: The rhetoric of desktop publishing: The page versus the screen. 59(4), 130-132. Woudstra, E. Focus on teaching: Asking the right visuals questions. 59(1), 93-95. Yates, J. See Locker, K. O. Zhao, J. J. Using case studies for international business communication training. 59(4), 11-24. Title index Asking the right visuals questions. Woudstra, E. 59(1), 93-95. Book reviews. Ray, C. M. (Ed.). 59(1), 115-119. Book reviews. Ray. C. M. (Ed.). 59(3), 120-125. Building illusions: culture determines what we see. Miller, C. 59(1), 87-90. Communication audit: A framework for teaching management communication, The. Shelby, A. N., & Reinsch, N. L, Jr. §9(2), 95-108. Communication challenges and needs: Perceptions of MBA students. Reinsch, L., Jr.,& Shelby, A. N. 59(1), 36-53. Communication instruction in MBA programs: A survey of syllabi. Bogert, J., & Butt, D. 59(2), 20-44. Consulting mindset: A foundation for teaching problem solving and communication skills, The. Nord, M. 59(1), 103-108. Depiction of female and male professionals in business communication textbooks, The. Pomerenke, P., Varner, I. I., & Mallar, S. 59(4), 36-46. Designing a home page for the Web. Porter, L. 59(3), 73-76. Doing research. Locker, K. O. (Ed.). §9(2), 109-127. Doing research. Rogers, P. S. (Ed.). 59(3), 105-116. Doing consulting. Wooton, L. (Ed.) 59(1), 103-108. Index to Volume 59, Numbers 1-4 Doing consulting: Political problems in consulting. Kenman, L. F. (Ed.). 117-119. Faculty perceptions of students’ business communication needs. Plutsky, S. 59(4), 69-76. Focus on teaching: Document design: Part 1. Andrews, D. C.,& Dyrud, M. (Eds.). 59(3), 64-76. Focus on teaching: Document design: The sequel. Andrews, D. C., & Dyrud, M. (Eds.). 59(4), 129-134. Focus on teaching: Visuals. Andrews, D. C., & Worley, R. B. (Eds.). 59(1), 86-102. For what it’s worth [Editorial]. Ober, S. 59(4), 7-10. GMAT analytical writing assignment: Opportunity or threat for management communication?, The. Rogers, P. S., & Rymer, J. 59(2), 70-85. Graduate business students’ preferences for the managerial communication course. Hynes, G. E., & Bhatia, V. 59(2), 45-55. Groupware and computer-supported cooperative work in the college classroom. Scalia, L.M.,& Sackmary, B. 5§9(4), 98-110. Human factors in high-tech writing: Targeting the right tool for professional development. Rehling, L. 59(3), 56-63. Interactive distance learning: Perspective and thoughts. Barker, R. T., & Holley, C. L. 59(4), 88- 97. Introducing realism into business writing: Extended conflict with a hostile audience. Curry, J. 59(3), 77-87. Job-refusal letters: Readers’ affective responses to direct and indirect organizational plans. Smith, G. N., Nolan, R. F., and Dai, Y. §9(1), 67-73. International business writing projects: Learning content through process. Ran- ney, F. J., & McNeilly, K. M. §9(1), 9-26. MBA communication program in an entirely integrated management core, An. Kelly, K., & Sokuvitz, S. 59(2), 56-69 My favorite assignment: Adopt-a-nonprofit: A project in persuasion and collaboration. Spears, L. A. 59(3), 21-28. My favorite assignment: Electronic teacher-student communication. Smith, D. K., & Minnick, B. J. 59(1), 74-81. My favorite assignment: G-M underwriters: A real-life case for business communication. Erickson, A. K. B. §9(3), 16-21. My favorite assignment: Using quizzes for feedback and revision of written assignments: Scofield, B. W. 59(1), 81-85. Native and nonnative student writers. Featheringill, R., Fuller J., & Vogt, G. 59(3), 29-42. New corporate practice, new classroom pedagogy: Toward a redefinition of management communication. Rubin, J. R. 59(2), 7-19. On writing well: An E-mail dialogue. Dieterich, D., & Bowman, J. 59(3), 43-55. Practical perspectives on MBA communication pedagogy [Editorial]. Bogert, J., & Butt, D. 59(2), 5-6. Preparing MBA students for the world of professional communication. Wolff, A. 59(2), 86-94. Presidential address. Locker, K. 59(1), 109-114. Professional advisory boards: Fostering communication and collaboration between academe and industry. 59(3), 98-104. Business Communication Quarterly 60:1 March 1997 [Review of the book Business communication today (4th ed.)]. Ray, C. M. §9(1), 115- 117. [Review of the book Electronic style: A guide to citing electronic information]. 59(3), 121-123. [Review of the book Lesikar’s business communication (7th ed.)]. Ray, C. M. §9(1), 117-119. [Review of the book Techniques for technical communicators|. Crysup, C. A. 59(3), 124-125. [Review of the book The electronic word: Democracy, technology, and the arts]. Day, M. A. §9(3), 120-121. Rhetoric of desktop publishing: The page versus the screen, The. Worley, R. B. 59(4), 130-132. Skills versus apprehension: Empirical evidence on oral communication. Fordham, D.R., & Gabbin, A. L. 59(3), 88-97. Student and instructor use of comments on business communication papers. Win- ter, J. K., Neal, J. C., & Waner, K. K. 59(4), 56-68. Student perceptions of the value of a prewriting problem-solving plan. Winter, J. K. 59(4), 47-55- Studying the history of business communication. Locker, K. O., Miller, S. L., Richardson, M., Tebeaux, E., & Yates J. §9(2), 109-127. Surrounded by predators? Think fast! Merrier, P. A., & Katz, V. T. 59(4), 25-35. Teaching by example. Dyrud. M. 59(3), 67-70. Teaching communication with ethics-based cases. Stevens, B. 59(3), 5-15. Teaching managerial communication to ESL and native-speaker undergraduates. Curry, M. J. 59(1), 27-35. Teaching the page as a visual unit. Hart-Davidson, B. 59(3), 71-73. Teaching the rhetoric of document design. Hassett, M. J. 59(3), 65-67. Thinking and rethinking research methodology. Cross, G. A., David, C. S., Gra- ham, M.B., & Thralls, C. §9(3), 105-116. This package sold by weight. [Editorial]. Ober, S. 59(1), 7-8. Typography 101. Vance, V. 59(4), 132-134. User-oriented focus to evaluating accountants’ writing skills, A. Catanach, A. H., Jr., & Golen, S. §9(4), 111-122, Using case studies for international business communication training. Zhao, J. 59(4), 11-24. Using color in presentations. Flatley, M. E. 59(1), 90-92. Using comparison and contrast to teach visuals. Worley, R. B. 59(1), 95-99. Using consulting projects to teach critical-thinking skills in business communication. Muir, C. §9(4), 77-87. Visual distortions and ethical responsibilities. Jackman, M. 59(1), 99-102. Writing of nurse managers: A neglected area of professional communication research, The. Spears, L. A. 59(1), 54-66. Written language skills of entry-level accountants as assessed by experienced CPAs. Nelson, S. J., Moncada, S., & Smith, D. C. 59(4), 122-128. Index to Volume 59, Numbers 1-4 Keyword Index Book Reviews Crysup, C. A. [Review of the book Techniquefsor technical communicators]. 59(3), 124-125. Day, M. A. [Review of the book The electronic word: Democracy, technology, and the arts]. 59(3), 120-121. Nourse, M. E. [Review of the book Electronic style: A guide to citing electronic information]. 59(3), 121-123. Ray, C. M. [Review of the book Business communication today (4th ed.)]. 59(1), 115- 117. Ray, C. M. [Review of the book Lesikar’s business communication (7th ed.)].59(1), 117- 119. Ray, C. M. (Ed.). Book reviews. 59(1), 115-119. Ray, C. M. (Ed.). Book reviews. 59(3), 120-125. Collaboration Dorazio, P. Professional advisory boards: Fostering communication and collaboration between academe and industry. 59(3), 98-104. Consulting Kenman, L. F. (Ed.). Doing consulting: Political problems in consulting. 59(3), 117- 119. Muir, C. Using consulting projects to teach critical-thinking skills in business communication. 59(4), 77-87. Nord, M. Doing consulting: The consulting mindset: A foundation for teaching problem solving and communication skills. 59(1), 103-108. Document Design Andrews, D. C.,& Dyrud, M. (Eds.). Focus on teaching: Document design, Part 1. 59(3), 64-65. Andrews, D. C.,& Dyrud, M. (Eds.). Focus on teaching: Document design: The sequel. 59(4), 129-130. Hart-Davidson, B. Focus on teaching: Teaching the p age as a visual unit. 59(3), 71- 73- Hassett, M. J. Focus on teaching: Teaching the rhetoric of document design. 59(3), 65-67. Ober, S. This package is sold by weight. [Editorial]. 7-8. Pomerenke, P., Varner, I. I., & Mallar, S. The depiction of female and male professionals in business communication textbooks. 59(4), 36-46. Porter, L. Focus on teaching: Designing a home page for the Web. 59(3), 73-76. Evaluation Catanach, A. H., Jr., & Golen, S. A user-oriented focus to evaluating accountants’ writing skills. 59(4), 111-121. Shelby, A. N., & Reinsch, N. L., Jr. The communication audit: A framework for teaching management communication. 59(2), 95-108. Winter,J K., Neal, J. C., & Waner, K. K. Student and instructor use of comments on business communication papers. 59(4), 56-68. Business Communication Quarterly 60:1 March 1997 Gender Pomerenke, P., Varner, I. I., & Maller, S. The depiction of female and male professionals in business communication textbooks. 59(4), 36-46 Graduate Study Bogert, J., & Butt, D. Communication instruction in MBA programs: A survey of syllabi. 59(2), 20-44. Bogert, J., & Butt, D. Practical perspectives on MBA communication pedagogy. [Editorial]. 59(2), 5-6. Hynes, G. E., & Bhatia,V .G raduate business students’ preferences for the managerial communication course. 59(2), 45-55. Kelly, K., & Sokuvitz, S. An MBA communication program in an entirely integrated management core. 59(2), 56-69. Reinsch, L, Jr., & Shelby, A. N. Communication challenges and needs: Perceptions of MBA students. 59(1), 36-53. Rubin, J. R. New corporate practice, new classroom pedagogy: Toward a redefinition of management communication. 59(2), 7-19. Shelby, A. N., & Reinsch, N. L., Jr. The communicaiton audit: A framework for teaching management communication. 59(2), 95-108. Wolff, A. Preparing MBA students for the world of professional communication. 59(2), 86-94. International/intercultural Communication Curry, M. J. Teaching managerial communication to ESL and native-speaker undergraduates. 59(1), 27-35. Featheringill, R., Fuller, J., & Vogt, G. Native and nonnative student writers. 59(3), 29-42. Zhao, J. J. Using case studies for international business communication training. 59(4), 11-24. interpersonal Oral Communication Merrier, P. A.,& Katz, V. T. Surrounded by predators? Think fast! 59(4), 25-35. Pedagogy (General) Andrews, D. C.,& Dyrud, M. (Eds.). Focus on teaching: Document design: Part 1. 59(3), 64-65. Andrews, D. C.,& Dyrud, M. (Eds.). Focus on teaching: Document design: The sequel. 59(4), 129-130. Catanach, A. H., Jr., & Golen, S. A user-oriented focus to evaluating accountants’ writing skills. 59(4), 111-121. Curry, J. Introducing realism into business writing: Extended conflict with a hostile audience. 59(3), 77-87. Curry, M. J. Teaching managerial communication to ESL and native-speaker undergraduates. 59(1), 27-35. Dyrud, M. Teaching by example: Suggestions for assignment design. 59(3), 67-70. Erickson, A. K. B. G-M underwriters: A real-life case for business communication. 59(3), 16-28. Flatley, M. E. Focus on teaching: Using color in presentations. 59(1), 90-92. Index to Volume 59, Numbers 1-4 Fordham, D. R., & Gabbin, A. L. Skills versus apprehension: Empirical evidence on oral communication. 59(3), 88-97. Hart-Davidson, B. Focus on teaching: Teaching the page as a visual unit. 59(3), 71- 73- Hassett, M. J. Focus on teaching: Teaching the rhetoric of document design. 59(3), 65-67. Jackman, M. Focus on teaching: visual distortions and ethical responsibilities. 59(1), 99-102. Miller, C. Focus on teaching: Building illusions: Culture determines what we see. 59(1), 87-90. Muir, C. Using consulting projects to teach critical-thinking skills in business communication. 59(4), 77-87. Nord, M. Doing consulting: The consulting mindset: A foundation for teaching problem solving and communication skills. 59(1), 103-108. Plutsky, S. Faculty perceptions of students’ business communication needs. 59(4), 69-76. Ranney, F. J., & McNeilly, K. M. International business writing projects: Learning content through process. 59(1), 9-26. Scalia, L. M., & Sackmary, B. Groupware and computer-supported cooperative work in the college classroom. 59(4), 98-110. Scofield, B. W. My favorite assignment: Using quizzes for feedback and revision of written assignments. 59(1), 81-85. Smith, D. K., & Minnick, B. J. My favorite assignment: Electronic teacher-student communication. 59(1), 74-85. Spears, L. A. My favorite assignment: Adopt-a-nonprofit: A project in persuasion and collaboration. 59(3), 21-28. Stevens, B. Teaching communication with ethics-based cases. 59(3), 5-15. Vance, V. J. Focus on teaching: Typography 101. 59(4), 132-134. Winter, J. K. Student perceptions of the value of a prewriting problem-solving plan. 59(4), 47-55. Worley, R. B. Focus on teaching: Using comparison and contrast to teach visuals. 59(1), 95-99. Worley, R. B. Focus on teaching: The rhetoric of desktop publishing: The page versus the screen. 59(4), 130-132. Woudstra, E. Focus on teaching: Asking the right visuals questions. 59(1), 93-95. Profession of Business Communication Locker, K. O. Presidential address. 59(1), 109-114. Ober, S. This package is sold by weight. [Editorial]. 59(1), 7-8. Ober, S. For what it’s worth. Editoriall]. 59(4), 7-10. Pomerenke, P., Varner, I. I., & Mallar, S. The depiction of female and male professionals in business communication textbooks. 59(4), 36-46. Rogers, P. S., & Rymer, J. The GMAT analytical writing assignment: Opportunity of threat for management communication? 59(2), 70-85. Research Methodology Cross, G. A., David, C. S.,Graham, M. B., Thralls, C. Thinking and rethinking research methodology. 59(3), 105-116. Business Communication Quarterly 60:1 March 1997 Locker, K. O., Miller, S. L., Richardson, M., Tebeaux, E., & Yates, J. Doing research: Studying he history of business communication. 59(2), 109-127. Spears, L. A. The writing of nurse managers: A neglected area of professional communication esearch. 59(1), 54-66. Technical Communication Technology Barker, R. T., & Holley, C. L. Interactive distance learning: Perspective and thoughts. 59(4), 88- 97. Dieterich, D., & Bowman, J. On writing well: An e-mail dialogue. 59(3), 43-55. Porter, L. Focus on teaching: Designing a home page for the Web. 59(3), 73-76. Scalia, L. M., & Sackmary, B. Groupware and computer-supported cooperative work in the college classroom. 59(4), 98-110. Workplace Communication Merrier, P. A., & Katz, V. T. Surrounded by predators? Think fast! 59(4), 25-35. Nelson, S. J., Moncada, S., & Smith, D. C. Written language skills of entry-level accountants as assessed by experienced CPAs. 59(4), 122-128. Rubin, J. R. New corporate practice, new classroom pedagogy: Toward a redefinition of management communication. 59(2), 7-19. Wolff, A. Preparing MBA students for the world of professional communication 59(2), 86-94. Zhao, J. J. Using case studies for international business communication training. 59(4), 11-24. Written Communication Catanach, A. H., Jr.,& Golen, S. A user-oriented focus to evaluating accountants’ writing skills. 59(4), 111-121. Dieterich, D., & Bowman,J . On writing well: An e-mail dialogue. 59(3), 43-55. Nelson, S. J., Moncada, S., & Smith, D. C. Written language skills of entry-level accountants as assessed by experienced CPAs. 59(4), 122-128. Rehling, L. Human factors in high-tech writing: Targeting the right tool for professional development. 59(3), 56-63. Rogers, P. S., & Rymer, J. The GMAT analytical writing assignment: Opportunity or threat for management communication? 59(2), 70-85. Smith, G. N., Nolan, R. F., & Dai, Y. Job refusal letters: Readers’ affective responses to direct and indirect organizational plans. 59(1), 67-73. Spears. L. A. The writing of nurse managers: A neglected area of professional communication research. 59(1), 54-66. Winter, J. K., Neal, J. C., & Waner, K. K. Student and instructor use of comments on business communication papers. 59(4), 56-68.