ffirs.qxd 5/28/07 12:47 PM Page iii Building Online Learning Communities EFFECTIVE STRATEGIES FOR THE VIRTUAL CLASSROOM SECOND EDITION OF BUILDING LEARNING COMMUNITIES IN CYBERSPACE Rena M. Palloff Keith Pratt ffirs.qxd 5/28/07 12:47 PM Page ii ffirs.qxd 5/28/07 12:47 PM Page i Building Online Learning Communities ffirs.qxd 5/28/07 12:47 PM Page ii ffirs.qxd 5/28/07 12:47 PM Page iii Building Online Learning Communities EFFECTIVE STRATEGIES FOR THE VIRTUAL CLASSROOM SECOND EDITION OF BUILDING LEARNING COMMUNITIES IN CYBERSPACE Rena M. Palloff Keith Pratt ffirs.qxd 5/28/07 12:47 PM Page iv Copyright © 2007 by John Wiley & Sons,Inc.All rights reserved. Published by Jossey-Bass A Wiley Imprint 989 Market Street,San Francisco,CA 94103-1741 www.josseybass.com No part ofthis publication may be reproduced,stored in a retrieval system,or transmitted in any form or by any means,electronic,mechanical,photocopying,recording,scanning,or otherwise,except as permit- ted under Section 107 or 108 ofthe 1976 United States Copyright Act,without either the prior written per- mission ofthe publisher,or authorization through payment ofthe appropriate per-copy fee to the Copyright Clearance Center,Inc.,222 Rosewood Drive,Danvers,MA 01923,978-750-8400,fax 978-646- 8600,or on the Web at www.copyright.com.Requests to the publisher for permission should be addressed to the Permissions Department,John Wiley & Sons,Inc.,111 River Street,Hoboken,NJ 07030,201-748- 6011,fax 201-748-6008,or online at http://www.wiley.com/go/permissions. Limit ofLiability/Disclaimer ofWarranty:While the publisher and author have used their best efforts in preparing this book,they make no representations or warranties with respect to the accuracy or com- pleteness ofthe contents ofthis book and specifically disclaim any implied warranties ofmerchantability or fitness for a particular purpose.No warranty may be created or extended by sales representatives or written sales materials.The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate.Neither the publisher nor author shall be liable for any loss ofprofit or any other commercial damages,including but not limited to special,incidental, consequential,or other damages. Readers should be aware that Internet Web sites offered as citations and/or sources for further informa- tion may have changed or disappeared between the time this was written and when it is read. Jossey-Bass books and products are available through most bookstores.To contact Jossey-Bass directly call our Customer Care Department within the U.S.at 800-956-7739,outside the U.S.at 317-572-3986,or fax 317-572-4002. Jossey-Bass also publishes its books in a variety ofelectronic formats.Some content that appears in print may not be available in electronic books. Library ofCongress Cataloging-in-Publication Data Palloff,Rena M.,1950- Building online learning communities :effective strategies for the virtual classroom / Rena M.Palloffand Keith Pratt — 2nd ed. p.cm. Prev.ed.:Building Learning Communities in Cyberspace.c1999. Includes bibliographical references and index. ISBN 978-0-7879-8825-8 (pbk.) 1. Distance education—United States.2. College teaching—United States—Data processing.3. Com- puter-assisted instruction—United States. I.Pratt,Keith,1947- II.Palloff,Rena M.,1950- Building learn- ing communities in cyberspace.III.Title. LC5805.P35 2007 378.1'75—dc22 2007013435 Printed in the United States ofAmerica SECONDEDITION PB Printing 10 9 8 7 6 5 4 3 2 1 ftoc.qxd 5/28/07 12:48 PM Page v C O N T E N T S List ofExhibits ix Preface to the Second Edition xiii Acknowledgments xxi The Authors xxiii PART ONE The Learning Community in Online Learning ONE When Teaching and Learning Leave the Classroom 3 Online Issues and Concerns 6 Students Online 8 Making the Transition and Establishing Presence 10 The Search for Knowledge and Meaning in the Online Classroom 15 Putting the Pieces Together 17 New Approaches,New Skills 19 Implications 22 TWO Recontextualizing Community 25 The Importance ofCommunity 27 Community Online 28 The Element ofSocial Presence 30 Coalescence and Belonging Online 32 Recontextualizing Community 34 v ftoc.qxd 5/28/07 12:48 PM Page vi Community in the Virtual Classroom 39 Participation and Desired Outcomes in the Online Classroom 42 THREE The Human Side of Online Learning 45 The Need for Human Contact 48 Connectedness and Coalescence 50 Shared Responsibility,Rules,and Norms 51 Roles and Participation 53 Shadow Issues:The Issues We Simply Don’t Want to Face 53 Other Psychological Issues 55 Ritual as the Psychological Expression ofCommunity 56 Spiritual Issues 58 Culture and Language Issues 60 Vulnerability,Ethics,and Privacy 61 Final Thoughts 64 FOUR Practical Considerations in Online Learning 67 About Time 67 Group Size 81 Cost and Other Administrative Issues 84 Online Security 87 FIVE Managing the Relationship to Technology 89 The Relationship ofPerson to Machine 91 Technology as a Facilitative Tool 96 Excuse Us,We Are Now Experiencing Technical Difficulties 101 SIX Moving Teaching and Learning Online 105 Effective Teaching and Learning in the Online Classroom 105 Roles and Functions ofthe Instructor in the Online Classroom 107 The Role ofthe Learner in the Learning Process 119 vi Contents ftoc.qxd 5/28/07 12:48 PM Page vii The Hybrid Course and Online Community 125 Moving to Specifics 125 PART TWO Teaching and Learning in the Virtual Learning Community SEVEN Building Foundations 129 Creating an Effective Course Design 129 Constructing the Online Course Site 144 IfYou Build It,Will They Come? 150 Final Thoughts 153 Guiding Questions to Assist in Building an Effective Course Syllabus 153 Evaluating an Effective Online Course 154 EIGHT Promoting Collaborative Learning 157 Formulating a Shared Goal for Learning 159 Problems,Interests,and Experiences as Springboards for Learning 167 Dialogue as Inquiry 170 Encouraging Expansive Questioning 171 Sharing Responsibility for Facilitation 173 Promoting Feedback 176 Intergroup and Other Forms ofCollaboration 180 Final Thoughts 183 Guiding Questions to Promote Collaborative Learning 183 NINE Transformative Learning 185 The Process ofTransformative Learning in the Online Classroom 187 Learning About Learning Through the Use ofTechnology 192 Creating Opportunities to Encourage Reflection on the Differences 194 Learning About Technology by Using It 195 Encouraging Questions and Comments About the Technology 196 Self-Reflection 198 vii Contents
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