bmc atrium discovery and dependency mapping 9.0: administering

316 Pages·2016·13.02 MB·English

Accelerate
Accelerate Your Success by Mastering Technology
Your Success
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the
ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital
business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital EDUCATION COURSE CATALOG
innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with
optimized performance, cost, compliance, and productivity.
BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500®.
www.bmc.com/education
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Bring IT to Life
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© Copyright 2015–2016 BMC Software, Inc.
Mastering
Technology
1
In a recent review of our most successful customers, we found
they all had one thing in common: each invested in technical
training for their teams. Not only does today’s IT leader need
to set up, manage and optimize varied forms of servers, apps
and clouds, but as the enterprise transforms disparate technical
functionality into well-designed end user digital services, deep
technical skills will take on added meaning.
Those who are proficient in understanding and shaping technologies to For those of you in management roles and responsible for the development
deliver the best services will lead and thrive. Especially as automation and of your technical teams, take a moment to understand our SAFE
cloud-delivered services remove mundane IT tasks, people with leading- methodology, Learning Paths, and Custom Learning options. These BMC
edge technical capabilities will differentiate themselves and lead the digital Education Services ensure that your technology investment is supplemented
enterprise. by the expertise and leadership it takes to encourage adoption and usage of
your new solutions.
This course catalog helps visualize and select the right knowledge sets your
organization needs for success. From analytics to work order management,
Use this convenient catalog to browse ideas and inspire action – then register
our Education Services courseware prepares your teams to best implement–
for classes at http://www.bmc.com/education where you can customize
and gain business value from –BMC solutions.
course format, time and day specific to your location.
Certification remains an important validation and recognition for those who
We look forward to your on-going feedback to continually improve upon our
invest in BMC technical mastery. See the BMC Certification Program pages
catalog. Email us directly at [email protected].
for insights into how to attain your certification.
Laurie Cremona Wagner & Elaine Miller
BMC Education Services
INTERACTIVE TABLE OF CONTENTS
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7 OUR VISION – DRIVING 30 CERTIFICATION BENEFITS
BUSINESS IMPACT FROM IT
33 CERTIFICATION PATHS
8 YOUR JOURNEY TO
DIGITAL ENTERPRISE MANAGEMENT
43 BMC EDUCATION COURSES
9 ACCELERATE SUCCESS –
44 BMC ATRIUM
WITH BMC EDUCATION SERVICES
45 BMC ATRIUM CMDB 7.6.04: ADMINISTERING – PART 1
46 BMC ATRIUM CMDB 7.6.04: ADMINISTERING - PART 2
10 BMC EDUCATION PORTFOLIO
47 BMC ATRIUM CMDB 7.6.04: ADMINISTERING - PART 3
48 BMC ATRIUM CMDB 8.0.00: WHAT’S NEW
11 SAFE 49 BMC ATRIUM CMDB 8.0: ADMINISTERING – PART 1
50 BMC ATRIUM CMDB 8.X: ADMINISTERING – PART 2
13 SAFE–AWARENESS AND ALIGNMENT 51 BMC ATRIUM CMDB 8.X: ADMINISTERING – PART 3
52 BMC ATRIUM CMDB 9.0: FOUNDATION
53 BMC ATRIUM CMDB 9.0: FOR CONFIGURATION MANAGERS – PART 1
15 SAFE–PROJECT TEAM AND END
54 BMC ATRIUM CMDB 9.0: FOR CONSUMERS
USER ENABLEMENT
55 BMC ATRIUM CMDB 9.0: OVERVIEW
56 BMC ATRIUM CMDB 9.0: WHAT’S NEW
17 SAFE–MEASUREMENT AND VALIDATION 57 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.0: ADMINISTERING
58 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.0: CREATING
PATTERNS
19 LEARNING PATHS
59 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.1: ADMINISTERING
60 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 10.1: FOR STORAGE
25 COURSE DELIVERY METHODS MANAGERS
61 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 9.0: ADMINISTERING
62 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 9.0: CREATING
27 CERTIFICATION PROGRAM OVERVIEW
PATTERNS
63 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING 9.0: WHAT’S NEW
64 BMC ATRIUM DISCOVERY AND DEPENDENCY MAPPING: SOLUTIONS,
CAPABILITIES, AND BUSINESS USE CASES
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65 BMC ATRIUM ORCHESTRATOR 7.5: FOUNDATION – PART 1 92 BMC CONTROL-M FOR PEOPLESOFT
66 BMC ATRIUM ORCHESTRATOR 7.6: FOUNDATION – PART 2 93 BMC CONTROL-M FOR SAP BUSINESS OBJECTS
67 BMC ATRIUM ORCHESTRATOR 7.6: FOUNDATION – PART 3 94 BMC CONTROL-M FOR Z/OS 8.0: SCHEDULING
68 BMC ATRIUM SERVICE LEVEL MANAGEMENT 8.1: BASIC 95 BMC CONTROL-M OPTION FOR ORACLE APPLICATIONS
69 BMC AUTOMATION STRATEGY AND BEST PRACTICES IMPLEMENTATION 96 BMC CONTROL-M SELF-SERVICE
97 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: FOUNDATION
70 BMC BLADELOGIC SERVER AUTOMATION 98 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: ADMINISTERING
99 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: OVERVIEW
71 BMC BLADELOGIC SERVER AUTOMATION 8.5: FOUNDATION – PART 1
100 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: SCHEDULING
72 BMC BLADELOGIC SERVER AUTOMATION 8.5: FOUNDATION – PART 2
101 BMC CONTROL-M WORKLOAD AUTOMATION 8.0: WHAT’S NEW
73 BMC BLADELOGIC SERVER AUTOMATION 8.5: FOUNDATION – PART 3
102 BMC CONTROL-M WORKLOAD AUTOMATION 8.X: BOOT CAMP
74 BMC SERVER AUTOMATION 8.2: FOUNDATION − PART 1
103 BMC CONTROL-M WORKLOAD AUTOMATION 9.0: ADMINISTERING
75 BMC SERVER AUTOMATION 8.2: FOUNDATION – PART 2
104 BMC CONTROL-M WORKLOAD AUTOMATION 9.0: FOUNDATION
76 BMC SERVER AUTOMATION 8.2: FOUNDATION – PART 3
105 BMC CONTROL-M WORKLOAD CHANGE MANAGER 8.0: USING
77 BMC CLIENT MANAGEMENT 106 BMC CONTROL-M/ENTERPRISE MANAGER 6.X: SCHEDULING – PART 1
107 BMC CONTROL-M/ENTERPRISE MANAGER 7.0: FOUNDATION
78 BMC CLIENT MANAGEMENT 12.X: BOOT CAMP 108 BMC CONTROL-M/ENTERPRISE MANAGER 7.0: ADMINISTERING
79 BMC CLIENT MANAGEMENT 12.X: INVENTORY MANAGER 109 BMC CONTROL-M/ENTERPRISE MANAGER 7.0: SCHEDULING
80 BMC CLIENT MANAGEMENT 12.X: PATCH MANAGER 110 BMC CONTROL-M/FORECAST
81 BMC CLOUD LIFECYCLE MANAGEMENT
111 BMC DATABASE AUTOMATION
82 BMC CLOUD LIFECYCLE MANAGEMENT 3.0: ADMINISTRATION BOOT CAMP 112 BMC DATABASE AUTOMATION 8.3: ADMINISTERING
83 BMC CLOUD LIFECYCLE MANAGEMENT 3.0: FOUNDATION 113 BMC DATABASE AUTOMATION 8.3: USING
84 BMC CLOUD LIFECYCLE MANAGEMENT 3.1: ADMINISTRATION BOOT CAMP 114 BMC DATABASE AUTOMATION 8.7: ADMINISTERING
85 BMC CLOUD LIFECYCLE MANAGEMENT 4.0: ADMINISTRATION BOOT CAMP
86 BMC CLOUD LIFECYCLE MANAGEMENT 4.5: ESSENTIALS 115 BMC DEVOPS
87 CLOUD ESSENTIALS COURSE: ELEARNING
116 BMC DEVOPS: OVERVIEW
88 BMC CONTROL-M 117 BMC MIDDLEWARE AUTOMATION 8.1: FUNDAMENTALS
89 BMC BATCH IMPACT MANAGER
90 BMC CONTROL-M BUSINESS PROCESS INTEGRATION SUITE
91 BMC CONTROL-M FOR CLOUD
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118 BMC FOOTPRINTS SERVICE CORE 145 BMC REMEDY AR SYSTEM 8.0: FOUNDATION – PART 1
146 BMC REMEDY AR SYSTEM 8.0: FOUNDATION – PART 2
119 BMC FOOTPRINTS SERVICE CORE 12.X: ADMINISTERING
147 BMC REMEDY AR SYSTEM 8.0: WHAT’S NEW
120 BMC FOOTPRINTS SERVICE CORE 12.X: BOOT CAMP
148 BMC REMEDY AR SYSTEM 9.0: ADMINISTERING
121 BMC FOOTPRINTS SERVICE CORE 12.X: CHANGE MANAGEMENT
149 BMC REMEDY AR SYSTEM 9.0: CONCEPTS
122 BMC FOOTPRINTS SERVICE CORE 12.X: CONFIGURATION MANAGEMENT
150 BMC REMEDY AR SYSTEM 9.0: WHAT’S NEW FOR ADMINISTRATORS
123 BMC MYIT 151 BMC REMEDY AR SYSTEM 9.0: WHAT’S NEW FOR DEVELOPERS
152 BMC REMEDY ASSET MANAGEMENT 7.6.04: USING
124 BMC MYIT 1.0: ADMINISTERING 153 BMC REMEDY ASSET MANAGEMENT 8.0: USING
125 BMC MYIT 2.0: ADMINISTERING 154 BMC REMEDY ASSET MANAGEMENT 9.0: CONCEPTS
126 BMC MYIT SERVICE BROKER 3.X: ADMINISTERING 155 BMC REMEDY ASSET MANAGEMENT 9.0: FOR APPROVERS
156 BMC REMEDY ASSET MANAGEMENT 9.0: FOR CONFIGURATION
127 BMC NETWORK AUTOMATION ADMINISTRATORS
157 BMC REMEDY ASSET MANAGEMENT 9.0: FOR CONTRACT MANAGERS
128 BMC NETWORK AUTOMATION 8.1: FOUNDATION
158 BMC REMEDY ASSET MANAGEMENT 9.0: FOR PURCHASING AGENTS
129 BMC REMEDY 159 BMC REMEDY ASSET MANAGEMENT 9.0: FOR SOFTWARE ASSET MANAGERS
160 BMC REMEDY ASSET MANAGEMENT 9.0: OVERVIEW
130 BMC ANALYTICS FOR BUSINESS SERVICE MANAGEMENT 7.6.06: USING 161 BMC REMEDY ASSET MANAGEMENT 9.0: SUPPLEMENTAL FEATURES
131 BMC ANALYTICS FOR BUSINESS SERVICE MANAGEMENT 8.1: ADMINISTERING 162 BMC REMEDY CHANGE MANAGEMENT 7.6.04: USING
132 BMC ANALYTICS FOR BUSINESS SERVICE MANAGEMENT 8.1: USING 163 BMC REMEDY CHANGE MANAGEMENT 8.0: USING
133 BMC CERTIFIED DEVELOPER: BMC REMEDY AR SYSTEM 8.X 164 BMC REMEDY CHANGE MANAGEMENT 9.0: CONCEPTS
134 BMC DASHBOARDS FOR BSM 2.X: ADMINISTERING 165 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR CHANGE COORDINATORS
135 BMC DASHBOARDS FOR BUSINESS SERVICE MANAGEMENT 7.7.01: 166 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR CHANGE MANAGERS
ADMINISTERING
167 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR INFRASTRUCTURE CHANGE
136 BMC DASHBOARDS FOR BUSINESS SERVICE MANAGEMENT 7.7.01: USING APPROVERS/CAB
137 BMC REMEDY AR SYSTEM 7.6.04: DEVELOPER – PART 1 168 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR RELEASE COORDINATORS
138 BMC REMEDY AR SYSTEM 7.6.04: DEVELOPER – PART 2 169 BMC REMEDY CHANGE MANAGEMENT 9.0: FOR SPECIALISTS
139 BMC REMEDY AR SYSTEM 7.6.04: DEVELOPER CERTIFICATION 170 BMC REMEDY CHANGE MANAGEMENT 9.0: SUPPLEMENTAL FEATURES
140 BMC REMEDY AR SYSTEM 7.6.04: FOUNDATION – PART 1 171 BMC REMEDY INCIDENT MANAGEMENT 9.0: CONCEPTS
141 BMC REMEDY AR SYSTEM 7.6.04: FOUNDATION – PART 2 172 BMC REMEDY INCIDENT MANAGEMENT 9.0: FOR GROUP COORDINATORS
142 BMC REMEDY AR SYSTEM 7.6.04: WHAT’S NEW 173 BMC REMEDY INCIDENT MANAGEMENT 9.0: FOR INCIDENT ANALYSTS
143 BMC REMEDY AR SYSTEM 8.0: DEVELOPER – PART 1 174 BMC REMEDY INCIDENT MANAGEMENT 9.0: FOR SPECIALISTS
144 BMC REMEDY AR SYSTEM 8.0: DEVELOPER – PART 2 175 BMC REMEDY INCIDENT MANAGEMENT 9.0: OVERVIEW
176 BMC REMEDY INCIDENT MANAGEMENT 9.0: SUPPLEMENTAL FEATURES
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177 BMC REMEDY IT SERVICE MANAGEMENT 7.6.04: ADMINISTERING – PART 1 208 BMC SERVICE REQUEST MANAGEMENT 8.1: ADMINISTERING AND
178 BMC REMEDY IT SERVICE MANAGEMENT 7.6.04: ADMINISTERING – PART 2 CONFIGURING
179 BMC REMEDY IT SERVICE MANAGEMENT 7.6.04: WHAT’S NEW FOR USERS 209 BMC SERVICE REQUEST MANAGEMENT 8.1: USING
180 BMC REMEDY IT SERVICE MANAGEMENT 8.0: ADMINISTERING – PART 1 210 BMC SMARTFLOW SERVICE RESOLUTION 2.0: CONCEPTS
181 BMC REMEDY IT SERVICE MANAGEMENT 8.0: ADMINISTERING – PART 2 211 BMC WORK ORDER MANAGEMENT 7.6: USING
182 BMC REMEDY IT SERVICE MANAGEMENT 8.0: WHAT’S NEW FOR 212 BMC WORK ORDER MANAGEMENT 8.0: USING
ADMINISTRATORS 213 BMC VIRTUAL AGENT 8.1: USING
183 BMC REMEDY IT SERVICE MANAGEMENT 8.0: WHAT’S NEW FOR USERS
184 BMC REMEDY IT SERVICE MANAGEMENT 8.1: WHAT’S NEW FOR USERS 214 BMC REMEDYFORCE
185 BMC REMEDY IT SERVICE MANAGEMENT 8.1: WHAT’S NEW FOR
215 BMC REMEDYFORCE 2015: ADMINISTERING ESSENTIALS WORKSHOP
ADMINISTRATORS
216 BMC REMEDYFORCE SUMMER 2014: ADMINISTERING
186 BMC REMEDY IT SERVICE MANAGEMENT 9.0: ADMINISTERING
217 BMC REMEDYFORCE SUMMER 2014: CHANGE MANAGEMENT & RELEASE
187 BMC REMEDY IT SERVICE MANAGEMENT 9.0: ADMINISTRATOR CONCEPTS
MANAGEMENT
188 BMC REMEDY IT SERVICE MANAGEMENT 9.0: WHAT’S NEW
218 BMC REMEDYFORCE SUMMER 2014: CONFIGURATION MANAGEMENT
189 BMC REMEDY IT SERVICE MANAGEMENT PROCESS DESIGNER 9.0: CONCEPTS
219 BMC REMEDYFORCE SUMMER 2014: INCIDENT MANAGEMENT & PROBLEM
190 BMC REMEDY ITSM: PROCESS DESIGNER MANAGEMENT
191 BMC REMEDY KNOWLEDGE MANAGEMENT 7.6.04: ADMINISTERING 220 BMC REMEDYFORCE SUMMER 2014: SERVICE LEVEL MANAGEMENT
192 BMC REMEDY KNOWLEDGE MANAGEMENT 7.6.04: USING 221 BMC REMEDYFORCE SUMMER 2014: SERVICE REQUEST MANAGEMENT
193 BMC REMEDY KNOWLEDGE MANAGEMENT 8.0: USING 222 BMC REMEDYFORCE SUMMER 2014: USING SELF-SERVICE PORTAL
194 BMC REMEDY KNOWLEDGE MANAGEMENT 8.X: ADMINISTERING
195 BMC REMEDY KNOWLEDGE MANAGEMENT 8.X: USING 223 BMC SERVICE LEVEL MANAGEMENT
196 BMC REMEDY ONDEMAND 8.1: SAAS SIMULATIONS
224 BMC SERVICE LEVEL MANAGEMENT 7.6 – PART 1
197 BMC REMEDY PROBLEM MANAGEMENT 9.0: CONCEPTS
225 BMC SERVICE LEVEL MANAGEMENT 7.6 – PART 2
198 BMC REMEDY PROBLEM MANAGEMENT 9.0: FOR PROBLEM COORDINATORS
199 BMC REMEDY PROBLEM MANAGEMENT 9.0: FOR SPECIALISTS 226 BMC TRACK-IT!
200 BMC REMEDY PROBLEM MANAGEMENT 9.0: OVERVIEW
201 BMC REMEDY PROBLEM MANAGEMENT 9.0: SUPPLEMENTAL FEATURES 227 BMC TRACK-IT! 11.1: ADMINISTERING
202 BMC REMEDY SERVICE DESK 7.6.04: USING 228 BMC TRACK-IT! 11.1: BOOT CAMP
203 BMC REMEDY SERVICE DESK 8.0: USING 229 BMC TRACK-IT! 11.1: USING
204 BMC REMEDY SMART REPORTING 9.0: ADMINISTERING
205 BMC REMEDY WITH SMART IT 1.0: FOR ADMINISTRATORS
206 BMC REMEDY WITH SMART IT 1.0: FOR USERS
207 BMC SERVICE REQUEST MANAGEMENT 7.6: ADMINISTERING AND
CONFIGURING
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230 BMC TRUESIGHT 257 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.0: WHAT’S NEW
258 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.3: ADMINISTERING
231 BMC APPLICATION DIAGNOSTICS 2.X: ADMINISTERING
259 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.3: USING
232 BMC APPLICATION DIAGNOSTICS 2.X: USING
260 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.3:
233 BMC CAPACITY OPTIMIZATION 9.0: ADMINISTERING WHAT’S NEW
234 BMC CAPACITY OPTIMIZATION 9.0: OVERVIEW 261 BMC TRUESIGHT IT DATA ANALYTICS 1.X: GETTING STARTED
235 BMC CAPACITY OPTIMIZATION 9.5: ADMINISTERING 262 ENTUITY 14.5: ADMINISTRATION
236 BMC CAPACITY OPTIMIZATION 9.5: CREATING ADVANCED REPORT 263 ENTUITY 14.5: CUSTOM REPORTING
TEMPLATES
264 ENTUITY 14.5: EMS
237 BMC CAPACITY OPTIMIZATION 9.5: USING
265 ENTUITY 14.5: USER 1
238 BMC EVENT MANAGER 7.X: ADMINISTERING
266 ENTUITY 14.5: USER 2
239 BMC MIDDLEWARE MONITORING 7.0: PERFORMANCE AND AVAILABILITY
267 HARDWARE MONITORING WITH HARDWARE SENTRY KM FOR PATROL
240 BMC MIDDLEWARE MONITORING 7.0: TRANSACTION MONITORING
268 MONITORING APPLICATIONS WITH MONITORING STUDIO KM FOR PATROL
241 BMC PERFORMANCE ASSURANCE (MS WINDOWS CONSOLE)
269 STORAGE MONITORING WITH SENTRY HARDWARE AND STORAGE
242 BMC PERFORMANCE ASSURANCE: ADVANCED SOLUTIONS
243 BMC PERFORMANCE MANAGER CONSOLE 7.8: ADMINISTERING – PART 1
244 BMC PERFORMANCE MANAGER SOLUTIONS OVERVIEW 270 BMC MAINFRAME PRODUCTS
245 BMC PROACTIVENET PERFORMANCE MANAGEMENT 8.5 FOR OPERATORS
246 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.0: WHAT’S NEW
273 IT TRANSFORMATION
247 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.0: ADMINISTERING
– PART 1 274 AIRPORT SIMULATION – BSM INTERNATIONAL
248 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.0: ADMINISTERING 275 APOLLO 13 – AN ITSM CASE EXPERIENCE™
– PART 2
276 ITIL®: AWARENESS
249 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.5: ADMINISTERING
277 ITIL®: CONTINUAL SERVICE IMPROVEMENT LIFECYCLE
– PART 1
278 ITIL®: EXECUTIVE OVERVIEW
250 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.5: ADMINISTERING
– PART 2 279 ITIL®: FOUNDATION
251 BMC PROACTIVENET PERFORMANCE MANAGEMENT 9.5: USING 280 ITIL®: FOUNDATION AND EXAMINATION
252 BMC PROACTIVENET PERFORMANCE MANAGEMENT: DEVELOPMENT WITH 281 ITIL®: MANAGING ACROSS THE LIFECYCLE
PSL 282 ITIL®: OPERATIONAL SUPPORT AND ANALYSIS CAPABILITY
253 BMC REAL END USER EXPERIENCE MONITORING 2.5: ADMINISTERING – PART 283 ITIL®: PLANNING, PROTECTION, AND OPTIMIZATION CAPABILITY
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284 ITIL®: SERVICE DESIGN LIFECYCLE
254 BMC REAL END USER EXPERIENCE MONITORING 2.X: USING
285 ITIL®: SERVICE STRATEGY LIFECYCLE
255 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.0: ADMINISTERING
256 BMC TRUESIGHT CAPACITY OPTIMIZATION 10.0: USING
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286 BMC CERTIFICATIONS 305 BMC CERTIFIED PROFESSIONAL: BMC REMEDYFORCE 2014 ONLINE
ASSESSMENT
287 BMC CERTIFIED EXPERT: BMC SERVER AUTOMATION: 8.2 PRACTICAL EXAM 306 BMC CERTIFIED PROFESSIONAL: BMC REMEDYFORCE 2014 PRACTICAL EXAM
288 BMC CERTIFIED PROFESSIONAL: BLADELOGIC SERVER AUTOMATION 8.5 307 BMC CERTIFIED PROFESSIONAL: BMC SERVER AUTOMATION 8.2 ONLINE
ONLINE ASSESSMENT ASSESSMENT
289 BMC CERTIFIED PROFESSIONAL: BMC ATRIUM DISCOVERY AND 308 BMC CERTIFIED PROFESSIONAL: BMC SERVER AUTOMATION 8.2 PRACTICAL
DEPENDENCY MAPPING 10.X ONLINE ASSESSMENT EXAM
290 BMC CERTIFIED PROFESSIONAL: BMC ATRIUM DISCOVERY AND
DEPENDENCY MAPPING 10.X PRACTICAL EXAM 309 COURSE REGISTRATION
291 BMC CERTIFIED PROFESSIONAL: BMC CAPACITY OPTIMIZATION 9.X ONLINE
ASSESSMENT
292 BMC CERTIFIED PROFESSIONAL: BMC CAPACITY OPTIMIZATION 9.X 311 PRICING
PRACTICAL EXAM
293 BMC CERTIFIED PROFESSIONAL: BMC CLIENT MANAGEMENT 12.X
312 CONTACT INFORMATION
PRACTICAL EXAM
294 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 3.X
ONLINE ASSESSMENT (FOR EMPLOYEES AND PARTNERS ONLY)
295 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 3.X
PRACTICAL EXAM (FOR BMC EMPLOYEES AND PARTNERS ONLY)
296 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 4.X
ONLINE ASSESSMENT
297 BMC CERTIFIED PROFESSIONAL: BMC CLOUD LIFECYCLE MANAGEMENT 4.X
PRACTICAL EXAM
298 BMC CERTIFIED PROFESSIONAL: BMC CONTROL-M WORKLOAD
AUTOMATION 8.0 ONLINE ASSESSMENT
299 BMC CERTIFIED PROFESSIONAL: BMC CONTROL-M WORKLOAD
AUTOMATION 8.0 PRACTICAL EXAM
300 BMC CERTIFIED PROFESSIONAL: BMC FOOTPRINTS SERVICE CORE 12.X
PRACTICAL EXAM
301 BMC CERTIFIED PROFESSIONAL: BMC PROACTIVENET PERFORMANCE
MANAGEMENT 9.X ONLINE ASSESSMENT
302 BMC CERTIFIED PROFESSIONAL: BMC PROACTIVENET PERFORMANCE
MANAGEMENT 9.X PRACTICAL EXAM
303 BMC CERTIFIED PROFESSIONAL: BMC REMEDY SERVICE DESK AND CHANGE
MANAGEMENT 8.X PRACTICAL EXAM
304 BMC CERTIFIED PROFESSIONAL: BMC REMEDY SERVICE DESK & CHANGE
MANAGEMENT 8.X ONLINE ASSESSMENT
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Our Vision – Driving
Business Impact from IT
BMC Customer Success services help you develop and drive maximum business value from IT by providing thought leadership, rich technical expertise, and
value measurement capabilities. From specialized consulting, to customer advocacy programs and technical training, our Customer Success services help evolve
IT from a cost center to a strategic services broker.
We call ourselves Customer Success because our number one
driver is your success. It’s our inspiration, and it’s what we strive
to deliver every day.
BMC Education Services is a key component of Customer Success. Our curriculum designers, trainers, and Education specialists regularly interact and share
knowledge across all of our Customer Success services teams. Training plan development is integral to our Insight! customer consulting engagements, and
support personnel have access to the same rich courses that our customers can enjoy. And as you transform and advance your digital organization, we continue
to evolve our Education offerings.
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