Billing, termination and appeal regulations, effective January 1, 1991

190 Pages·1991·2.4 MB·English

by  Boston Water and Sewer Commission

BOSTON
PUBLIC
LIBRARY
Digitized by the Internet Archive
in 2011 with funding from
Boston Public Library
http://www.archive.org/details/billingterminatiOObost

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BOSTON WATER AND SEWER COMMISSION
BILLING, TERMINATION AND APPEAL REGULATIONS
Effective January I, 1991

TABLE OF CONTENTS
CHAPTER I
DEFINITIONS AND GENERAL PROVISIONS
Page
Section 1.1 Definitions 1
Section 1.2 Authority to Adopt
Rules and Regulations 4
Section 1.3 Application; Non-exclusivity
of Remedies 4
Section 1.4 Change in the Commission's Address,
Telephone Numbers, Departments and
Divisions
5
Section 1.5 Review of Materials and Notices by
Community Relations Officer
5
CHAPTER II
BILLING AND METERING PROCEDURES
Billing and Payment 6
(a) When Due 6
(b) Disputed Charges 6
(c) Delinquency Charges 6
(d) Payments; Application to Charges 6
(e) Refunds, Application of
Credit Balances 7
t
Payment to Avoid Termination 7
Notice at Cashier's Window 8
(h) Payment After Termination 8
Section 2.2 Billing Information 8
(a) The Face of the Bill 8
(b) The Reverse of the Bill 10
Section 2.3 Customer Protection Notices 10
(a) Rights to Dispute Bill 10
(b) Translate Immediately 11
1

(c) Attempted Meter Reading 11
(d) Installation of Meters and Remote
Reading Devices; Special Meter
Readings 12
(e) Annual Notice 12
Section 2.4 Actual Meter Readings 13
(a) Quarterly Readings Required 13
(b) Notice of Scheduled Readings 13
(c) When Meter Cannot Be Read
Procedure 14
(d) Meter Reading Records 14
Section 2.5 Estimated Bills 15
(a) In General 15
(b) Accounts With Remote
Reading Devices 15
(c) Exceptions 16
Installation and Replacement of
Water Meters and and Remote Reading
Devices 16
Section 2.7 Meter Testing 17
(a) Annual Notice 17
(b) Replaced Meters 17
(c) Settings on New Meters 18
(d) Notice of Replaced Meter's
Reading and Testing 18
(e) Notice to Customer Requesting
Investigations or Hearing 18
(f) Reports; Retests;
Presence at Tests 18
(g) Retention of Tested Meters 19
(h) Production of Tested Meters 19
(i) Abatement of Fees and Charges 19
CHAPTER III
THE TERMINATION OF WATER SERVICE FOR^
NONPAYMENT OF BILLS
Section 3.1 Conditions to be Met Prior to Termination
(a) Unpaid bill 21
(b) "Past due" noted on bill 21
(c) Special request for payment 21
(d) Final notice and demand 21
(e) Bill unpaid on termination date 22
(f) Final check 22
Section 3.2 Content of Notices 23