Beyond Airline Disruptions

182 Pages·2016·1.87 MB·English

by  Jasenka Rapajic

Beyond Airline disruptions
To Raston, Neo, Moena and Cassius, with hope that you will embrace
uncertainty, remain curious, radiate love and never forget to dream.
Beyond Airline disruptions
JAsenkA rApAJic
First published 2009 by Ashgate Publishing
Published 2016 by Routledge
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Routledge is an imprint of the Taylor & Francis Group, an informa business
copyright© 2009 Jasenka rapajic
Jasenka rapajic has asserted her moral right under the copyright, designs and patents Act,
1988, to be identified as the author of this work.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in
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Notice:
Product or corporate names may be trademarks or registered trademarks, and are
used only for identification and explanation without intent to infringe.
British Library Cataloguing in Publication Data
rapajic, Jasenka
Beyond airline disruptions
1. Airlines - Management 2. crisis management
i. title
387.7'42'068
ISBN 9780754674405 (hbk)
Library of Congress Cataloging-in-Publication Data
rapajic, Jasenka.
Beyond airline disruptions / by Jasenka rapajic.
p. cm.
includes bibliographical references and index.
isBn 978-0-7546-7440-5 (hardcover) 1. Airlines--Management. 2. Aeronautics,
commercial--Management. i. title.
He9780.r37 2008
387.7068--dc22
2008030038
contents
List of Figures vii
List of Tables ix
Preface xi
introduction 3
chapter 1 obscured by clouds 5
chapter 2 clearing the Way 21
chapter 3 Hidden causes of operational disruptions 47
chapter 4 organising disruption information 69
chapter 5 streamlining disruptions 97
chapter 6 Managing disruption losses 121
conclusions 139
Appendix 1: Standard IATA Delay Codes 143
Appendix 2: Resolving the ‘Technical’ Delay 147
Appendix 3: Crew Shortage 149
Appendix 4: Cost Saving and Cultural Issues 151
Appendix 5: Disruption Audit 153
Appendix 6: Direct and Indirect Cost of Aircraft Damage 157
Bibliography 159
Index 163
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list of Figures
Figure 2.1 disruption properties 21
Figure 2.2 operational events 23
Figure 2.3 Aircraft departure measuring points 25
Figure 3.1 us airline’s punctuality comparison, 2007 vs 1987–2007
(on time arrivals) 48
Figure 3.2 punctuality trends at Heathrow airport (total scheduled
operations and by selected airlines) 2002–2007 67
Figure 4.1 Basic elements of disruption information system 75
Figure 4.2 disruption information system – basic concept 83
Figure 4.3 disruption information system scheme 90
Figure 4.4 investment in accuracy 92
Figure 4.5 relational action map for disruption management 94
Figure 5.1 Punctuality vs profitability, comparison of airlines with
different operating models 99
Figure 5.2 comparison of punctuality and length of delay for long-haul
operators, traditional and low cost, on london–newark
route 101
Figure 5.3 decision making process 115
Figure 6.1 disruption risk evaluation chart 131
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list of tables
table 1.1 comparison of criteria used in various published delay
reports 12
table 1.2 extracts from us consumer reporting systems disclosing
the airline data 14
table 1.3 AeA consumer report (January–december 2007) 15
table 1.4 delay cost estimates 16
table 2.1 traditional direct and indirect cost structure 35
Table 2.2 Traditional structure of variable, fixed and indirect
operating cost 35
table 2.3 punctuality cost structure 39
table 2.4 delta cost structure 39
table 2.5 operational events and cost relationship 42
table 2.6 example of errors in delay reporting 45
table 4.1 operational event distribution 76
table 5.1 disruption measures 112–114
table 6.1 identifying cost critical reasons for disruptions 134