Beginning Management of Human Resources - 2012 Book Archive

559 Pages·2012·26.83 MB·English

Beginning Management of
Human Resources
v. 1.0
This is the bookBeginning Management of Human Resources(v. 1.0).
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Table of Contents
Author Bio.............................................................................................................................. 1
Acknowledgments................................................................................................................. 2
Dedications............................................................................................................................. 4
Preface..................................................................................................................................... 5
Chapter 1: The Role of Human Resources...................................................................... 10
What Is Human Resources?.........................................................................................................................12
Skills Needed for HRM.................................................................................................................................21
Today’s HRM Challenges.............................................................................................................................26
Cases and Problems......................................................................................................................................40
Chapter 2: Developing and Implementing Strategic HRM Plans.............................. 43
Strategic Planning........................................................................................................................................45
Writing the HRM Plan..................................................................................................................................57
Tips in HRM Planning..................................................................................................................................65
Cases and Problems......................................................................................................................................70
Chapter 3: Diversity and Multiculturalism................................................................... 73
Diversity and Multiculturalism..................................................................................................................74
Diversity Plans..............................................................................................................................................81
Multiculturalism and the Law....................................................................................................................90
Cases and Problems....................................................................................................................................101
Chapter 4: Recruitment................................................................................................... 104
The Recruitment Process..........................................................................................................................106
The Law and Recruitment.........................................................................................................................115
Recruitment Strategies..............................................................................................................................123
Cases and Problems....................................................................................................................................136
Chapter 5: Selection.......................................................................................................... 141
The Selection Process................................................................................................................................143
Criteria Development and Résumé Review.............................................................................................148
Interviewing...............................................................................................................................................154
Testing and Selecting................................................................................................................................164
Making the Offer........................................................................................................................................172
Cases and Problems....................................................................................................................................176
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Chapter 6: Compensation and Benefits........................................................................ 182
Goals of a Compensation Plan...................................................................................................................183
Developing a Compensation Package......................................................................................................187
Types of Pay Systems.................................................................................................................................192
Other Types of Compensation..................................................................................................................212
Cases and Problems....................................................................................................................................225
Chapter 7: Retention and Motivation........................................................................... 230
The Costs of Turnover...............................................................................................................................232
Retention Plans..........................................................................................................................................238
Implementing Retention Strategies.........................................................................................................251
Cases and Problems....................................................................................................................................265
Chapter 8: Training and Development......................................................................... 270
Steps to Take in Training an Employee...................................................................................................272
Types of Training.......................................................................................................................................279
Training Delivery Methods.......................................................................................................................287
Designing a Training Program..................................................................................................................296
Cases and Problems....................................................................................................................................314
Chapter 9: Successful Employee Communication ...................................................... 318
Communication Strategies........................................................................................................................320
Management Styles....................................................................................................................................334
Cases and Problems....................................................................................................................................343
Chapter 10: Managing Employee Performance.......................................................... 346
Handling Performance..............................................................................................................................348
Employee Rights.........................................................................................................................................368
Cases and Problems....................................................................................................................................380
Chapter 11: Employee Assessment................................................................................ 385
Performance Evaluation Systems.............................................................................................................387
Appraisal Methods.....................................................................................................................................396
Completing and Conducting the Appraisal.............................................................................................411
Cases and Problems....................................................................................................................................421
Chapter 12: Working with Labor Unions...................................................................... 430
The Nature of Unions.................................................................................................................................431
Collective Bargaining.................................................................................................................................447
Administration of the Collective Bargaining Agreement......................................................................455
Cases and Problems....................................................................................................................................460
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Chapter 13: Safety and Health at Work........................................................................ 465
Workplace Safety and Health Laws..........................................................................................................467
Health Hazards at Work............................................................................................................................478
Cases and Problems....................................................................................................................................501
Chapter 14: International HRM...................................................................................... 505
Offshoring, Outsourcing............................................................................................................................507
Staffing Internationally.............................................................................................................................524
International HRM Considerations..........................................................................................................530
Cases and Problems....................................................................................................................................550
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Author Bio
Laura Portolese Dias holds a master of business administration from City University
of Seattle and a doctorate of business administration from Argosy University. Laura
is a tenured professor at Shoreline Community College and teaches in the business
department. She also teaches graduate and undergraduate management and HRM
courses for The University of Phoenix–Western Washington Campus. Before
becoming a professor, Laura worked for several small and large organizations in
management and operations. She is also an entrepreneur who has performed
consulting work for companies such as Microsoft.
Laura has authored two books for McGraw-Hill and numerous supplemental
materials. In her free time, she enjoys hiking, backpacking, scuba diving, and
snowshoeing. She lives in Seattle, Washington, with her husband, Alain, and her
two rescue dogs, Casey and Sal.
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Acknowledgments
I would like to thank each and every one of the reviewers for their contributions to
this book. Their ideas, feedback, and suggestions make this book one of the most
innovative HRM books on the market, and I thank them personally for their insight.
• Carol Decker, Tennessee Wesleyan College
• Melissa Gruys, Wright State University
• Lisa Stafford, Fairfield University
• Fred Kellinger, Penn State University–Beaver Campus
• Avan Jassawalla, SUNY Geneseo
• Cheryl Adkins, Longwood University
• James Tan, St. Cloud State University
• Niclas Erhardt, Maine Business School
• Valerie Wallingford, Bemidji State University
• Stanley Ross, Bridgewater State University
• Jack Walker, Texas Tech University
• Howard Stanger, Canisius College
• Tracy Porter, Cleveland State University
• Shirish Grover, College of Business, Ferris State University
• Josh Daspit, University of North Texas
• Robin Hoggins-Blake, Palm Beach State College
• Carlton R. Raines, Lehigh Carbon Community College
• Kees Rietsema, Embry-Riddle Aeronautical University
• Gemmy Allen, North Lake College
• Kim Lukaszewski, SUNY New Paltz
• Eddy Ng, Dalhousie University
• Adib Birkland, The City College of New York
• Allison Pratt, Saddleback College/Brandman University
• Christina Reis, University of New Haven, College of Business
The team atUnnamed Publisheris the best in the business. I am grateful to Michael
Boezi for bringing me on the FWK author team. His enthusiasm for the FWK model
and his vision is inspiring. Jenn Yee’s ability to get me started in the right direction
and Melissa Yu’s follow-through, lightning-fast e-mail responses, amazingly good
judgment, and quiet encouragement is ultimately what created the innovative
finished product. I would also like to thank the talented people at FWK whom I
don’t know, who quietly work in the background, such as the rendering people,
technical people, and others, who I know put a great deal of effort into the final
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Acknowledgments
product and are a key component to FWK’s success. Also, thank you to Danielle
Loparco for editing my first round of work.
I would like to thank my friends and family, who have supported me through this
process. This list is long, but I hope they know who they are. I would like to
specifically mention my husband, Alain, for understanding the late nights and long
days, and also for being my best friend. My parents, Emanuele and JoAnn, for their
constant encouragement and support of me professionally and personally not only
today, but always. Lastly, thank you to the professors who adopt this book and
support this new model of textbooks, which inevitably supports our students’
educational goals and success.
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Dedications
I would like to dedicate the book to the students who will be using it. I wish you
future career success and hope you never stop learning.
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Preface
Thank you for using Portolese Dias’sHuman Resource Management!Whether you are
an instructor or student, by using this book you are part of theUnnamed Publisher
revolution. As instructors, the ability to customize this book by changing, adding,
deleting, and moving text around, we are leveraging technology while making it
beneficial (and cheaper!) for our students. If you are a student, I think you will
appreciate the conversational style and features designed to make reading the book
engaging.
Competing books are focused on the academic part of HRM, which is necessary in a
university or college setting. However, the goal with this book is not only to provide
the necessary academic background information but also to present the material
with a practitioner’s focus on both large and small businesses. While the writing
style is clear and focused, we don’t feel jargon and ten-dollar words are necessary to
making a good textbook. Clear and concise language makes the book interesting
and understandable (not to mention more fun to read) to the future HRM
professional and manager alike.
It is highly likely that anyone in business will have to take on an HRM role at some
point in their careers. For example, should you decide to start your own business,
many of the topics discussed will apply to your business. This is the goal of this
book; it is useful enough for the HRM professional, but the information presented is
also applicable to managers, supervisors, and entrepreneurs. Besides these
differences, other key differences include the following:
• This book utilizes a technology focus and shows how HRM activities
can be leveraged using technology.
• We have also included a chapter on communication and information
about motivational theories. Since communication is a key component
of HRM, it makes sense to include it as a full chapter in this book.
Human motivation is one of the cornerstones of HR, which is why we
include information on this as well.
• Rather than dividing certain chapters, we have combined some
chapters to provide the entire picture of related topics at once. For
example, inChapter 6 "Compensation and Benefits"we discuss both
pay and benefits, instead of separating them into two chapters.
• The exercises and cases utilize critical thinking skills and teamwork to
help the points come through.
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