Be a Great Manager Now!: The 2-in-1 Manager: Speed Read - Instant Tips; Big Picture - Lasting Results

257 Pages·2016·7.572 MB·English

by  Audrey Tang

Cover.indd 1 08/04/16 6:01 pm
Praise for Be a Great
Manager – Now!
‘A compact yet insightful book providing a wide range of practical
aspects of management: ideas, explanations and examples. This
book is useful to the seasoned manager as well as those novice
intent on making themselves great managers.’
Junid Saham, Director, Master-Pack Group, Penang and Director,
Areca Capital, Kuala Lumpur and former Director of Dialog Group
Berhad, Kuala Lumpur
’Whether you are a millennial in management or embarking on
management, you have to read this no nonsense, straight to
the point book. It’s a must-read.’
Chris Browne, Development and Employability Coach,
Resident Coach on Sky TV’s The Chrissy B Show
‘An excellent book – one every manager should read if they
want to succeed.’
Professor Ashley Braganza, Professor of Organisational
Transformation and Head of Economics and Finance,
Brunel University London
‘A book to help you bridge the gap and understand the unwritten
rules of management in order to develop the professional skill
set to inspire and motivate your team to success.’
Katharine Lovell, Deputy Headteacher, Fearnhill School
‘This book is packed full of little gems which will help managers
at all levels be at their best. A must-read for anyone who is
serious about management as a profession.’
Debbie Niven, Director and Co-founder of Momentum Training &
Management Consultants
A01_TANG9663_01_SE_FM.indd 1 30/03/16 6:06 pm
A01_TANG9663_01_SE_FM.indd 2 30/03/16 6:06 pm
Be a Great
Manager – Now!
The 2in1 Manager: Speed Read – instant
tips; Big Picture – lasting results
Audrey Tang
A01_TANG9663_01_SE_FM.indd 3 30/03/16 6:06 pm
Pearson Education Limited
Edinburgh Gate
Harlow CM20 2JE
United Kingdom
Tel: [phone]
Web: www.pearson.com/uk
First published 2016 (print and electronic)
© Audrey Tang 2016 (print and electronic)
The right of Audrey Tang to be identified as author of this work has been asserted by her in
accordance with the Copyright, Designs and Patents Act 1988.
Pearson Education is not responsible for the content of third-party internet sites.
ISBN: 978-1-292-11966-3 (print)
978-1-292-11968-7 (PDF)
978-1-292-11969-4 (ePub)
British Library Cataloguing-in-Publication Data
A catalogue record for the print edition is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Tang, Audrey, author.
Title: Be a great manager--now! : speed read--instant tips; big picture--lasting
   results / Audrey Tang.
Description: Harlow, United Kingdom : Pearson Education, [2016] | Series:
   Speed read | Includes bibliographical references and index.
Identifiers: LCCN 2016000778 (print) | LCCN 2016006267 (ebook) |
   ISBN 9781292119663 (pbk.) | ISBN 9781292119694 (e-pub)
Subjects: LCSH: Executives. | Executive ability. | Management.
Classification: LCC HD38.2 .T366 2016 (print) | LCC HD38.2 (ebook) | DDC
   658.4/09--dc23
LC record available at http://lccn.loc.gov/2016000778
The print publication is protected by copyright. Prior to any prohibited reproduction, storage
in a retrieval system, distribution or transmission in any form or by any means, electronic,
mechanical, recording or otherwise, permission should be obtained from the publisher or, where
applicable, a licence permitting restricted c opying in the United Kingdom should be obtained
from the Copyright Licensing Agency Ltd, Barnard’s Inn, 86 Fetter Lane, London EC4A 1EN.
The ePublication is protected by copyright and must not be copied, reproduced, transferred,
distributed, leased, licensed or publicly performed or used in any way except as specifically
permitted in writing by the publishers, as allowed under the terms and conditions under which
it was purchased, or as strictly permitted by applicable copyright law. Any unauthorised
distribution or use of this text may be a direct infringement of the author’s and the publisher’s
rights and those responsible may be liable in law accordingly.
All trademarks used herein are the property of their respective owners. The use of any
trademark in this text does not vest in the author or publisher any trademark ownership rights in
such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement
of this book by such owners.
10 9 8 7 6 5 4 3 2 1
20 19 18 17 16
Cover design by Two Associates
Print edition typeset in Scene Std 10/14 pts by SPi Global
Print edition printed in Great Britain by Henry Ling Ltd, at the Dorset Press, Dorchester, Dorset
NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION
A01_TANG9663_01_SE_FM.indd 4 30/03/16 6:06 pm
Contents
About the author xii
Publisher’s acknowledgements xiii
Foreword xv
Chapter 1 ThiNk like A MANAGeR 1
Speed read 3
1.1 The transit from ‘involvement’ to
‘co-ordination’ 3
1.2 know your job 4
1.3 Ask, don’t assume (1) 4
1.4 The (un)social network 5
1.5 Managing change 6
1.6 Old vision, new perspective 7
1.7 Get proactive 8
Big picture 11
1.1 The transit from ‘involvement’ to
‘co-ordination’ 11
1.2 know your job 15
1.3 Ask, don’t assume (1) 18
A01_TANG9663_01_SE_FM.indd 5 30/03/16 6:06 pm
Contents
1.4 The (un)social network 21
1.5 Managing change 24
1.6 Old vision, new perspective 28
1.7 Get proactive 31
Chapter 2 MAkiNG TeAMS WORk 35
Speed read 37
2.1 know what a team is 37
2.2 know your team 38
2.3 Right person right task 39
2.4 Dealing with disputes and problems 40
2.5 Challenging perceived favouritism or
discrimination 41
2.6 360° feedback for all 42
2.7 There is a ‘me’ in team 43
Big picture 45
2.1 know what a team is 45
2.2 know your team 48
2.3 Right person right task 51
2.4 Dealing with disputes and problems 54
2.5 Challenging perceived favouritism or
discrimination 57
2.6 360° feedback for all 60
2.7 There is a ‘me’ in team 63
vi
A01_TANG9663_01_SE_FM.indd 6 30/03/16 6:06 pm
Contents
Chapter 3 DevelOPiNG STAff 69
Speed read 71
3.1 Best invest in your staff 71
3.2 Coaching as a management tool 72
3.3 Making appraisals work 73
3.4 Making the TNA meaningful 74
3.5 Training your team 75
3.6 The benefits of secondments 76
3.7 Ask, don’t assume (2) 77
Big picture 79
3.1 Best invest in your staff 79
3.2 Coaching as a management tool 84
3.3 Making appraisals work 88
3.4 Making the TNA meaningful 92
3.5 Training your team 95
3.6 The benefits of secondments 98
3.7 Ask, don’t assume (2) 101
Chapter 4 MOTivATiNG STAff 105
Speed read 107
4.1 Be aware that not everyone
will care as much as you 107
4.2 extrinsic motivation
(theories and practice) 108
vii
A01_TANG9663_01_SE_FM.indd 7 30/03/16 6:06 pm
Contents
4.3 intrinsic motivation
(theories and practice) 108
4.4 What do you believe about your team? 109
4.5 The truth behind team building 110
4.6 emotional labour 111
4.7 Making meetings motivational 112
Big picture 113
4.1 Be aware that not everyone
will care as much as you 113
4.2 extrinsic motivation
(theories and practice) 116
4.3 intrinsic motivation
(theories and practice) 119
4.4 What do you believe about your team? 122
4.5 The truth behind team building 125
4.6 emotional labour 128
4.7 Making meetings motivational 131
Chapter 5 DeleGATiON 135
Speed read 137
5.1 Make sure the task is one
you CAN delegate 137
5.2 Choose the right person to delegate to 138
5.3 Communicate the task effectively 138
5.4 Allow appropriate time 139
5.5 Offer appropriate support 141
viii
A01_TANG9663_01_SE_FM.indd 8 30/03/16 6:06 pm
Contents
5.6 let the task get done
(don’t micro-manage) 142
5.7 Delegation as a development tool
(praise and appraise) 143
Big picture 145
5.1 Make sure the task is one you
CAN delegate 145
5.2 Choose the right person to delegate to 148
5.3 Communicate the task effectively 152
5.4 Allow appropriate time 155
5.5 Offer appropriate support 158
5.6 let the task be done
(don’t micro-manage) 162
5.7 Delegation as a development tool
(praise and appraise) 165
Chapter 6 TROuBleShOOTiNG 169
Speed read 171
6.1 Responding to a complaint 171
6.2 investigating a complaint 172
6.3 Don’t go it alone (but be discerning
about who you involve) 172
6.4 Managing challenging conversations 173
6.5 Whistleblowing 174
6.6 Managing the organisational grapevine 175
6.7 Dealing with bad publicity 176
ix
A01_TANG9663_01_SE_FM.indd 9 30/03/16 6:06 pm