S E C O N D E D I T I O N ASSET MANAGEMENT EXCELLENCE Optimizing Equipment Life-Cycle Decisions S E C O N D E D I T I O N ASSET MANAGEMENT EXCELLENCE Optimizing Equipment Life-Cycle Decisions Edited by John D. Campbell Andrew K. S. Jardine Joel McGlynn Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2011 by Taylor and Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed in the United States of America on acid-free paper 10 9 8 7 6 5 4 3 2 1 International Standard Book Number-13: 978-0-8493-0324-1 (Ebook-PDF) This book contains information obtained from authentic and highly regarded sources. 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Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Contents Preface.......................................................................................................................ix Acknowledgments ..................................................................................................xiii Editors ......................................................................................................................xv Contributors ...........................................................................................................xvii Chapter 1 Asset Management Excellence .............................................................1 Don Barry SectIon I Maintenance Management Fundamentals Chapter 2 Asset Classes and the World of Life-Cycle Asset Management ........11 Joel McGlynn and Frank “Chip” Knowlton Chapter 3 A Framework for Asset Management ................................................23 Thomas Port, Joseph Ashun, and Thomas J. Callaghan Chapter 4 Measurement in Maintenance Management ......................................49 Edited by Don Barry Original by J. Stevens Chapter 5 Information Management and Related Technology ...........................89 Don Barry, Brian Helstrom, and Joe Potter Original by B. Stevens Chapter 6 Materials Management Optimization ..............................................133 Don Barry and Eric Olson Original by Monique Petit SectIon II Managing equipment Reliability Chapter 7 Assessing and Managing Risk .........................................................161 Siegfried F. Sanders Original by J. Kaderavek and G. Walker v vi Contents Chapter 8 Reliability by Design: Reliability-Centered Maintenance ...............189 Don Barry Original by James Picknell Chapter 9 Reliability by Operator: Total Productive Maintenance ..................217 Doug Stretton and Patrice Catoir SectIon III optimizing Maintenance Decisions Chapter 10 Reliability Management and Maintenance Optimization: Basic Statistics and Economics ..................................................................231 Andrew K. S. Jardine Original by Murray Wiseman Chapter 11 Maintenance Optimization Models ..................................................251 Andrew K. S. Jardine Chapter 12 Optimizing Maintenance and Replacement Decisions ....................259 Andrew K. S. Jardine Chapter 13 A Maintenance Assessment Case Study ..........................................301 Don Barry SectIon IV Achieving Maintenance excellence Chapter 14 Real Estate, Facilities, and Construction .........................................317 Andrew Carey and Joe Potter Chapter 15 Information Technology Service Management Life Cycle ..............351 Brian Helstrom and Ron Green Chapter 16 Information Technology Asset Management ...................................363 Ron Green and Brian Helstrom Chapter 17 Achieving Asset Management Excellence .......................................379 Don Barry Original by John D. Campbell Contents vii Chapter 18 The Future of Asset Management Solutions: Consolidation, Capability, Convergence ...................................................................391 Joel McGlynn and Don Fenhagen Appendix A: References, Facts, Figures, and Formulas ..................................401 Appendix B: RFID Updates ................................................................................447 Jordan Olivero, Taylor Teal, and Casey Hidaka Appendix C: PAS 55—An Emerging Standard for Asset Management in the Industry ..........................................................................................................455 Don Barry and Jeffrey Kurkowski Index ......................................................................................................................467 Preface This is the second edition of the Maintenance Excellence book, which is now taking on the title of Asset Management Excellence as a result of the ever-changing nature of the business. In the time that has passed since the first edition, suffice it to say that shifts have occurred. The original authors and contributors of content provided sound information and principles related to working toward maintenance excellence at that time. For this edition, new authors and contributors have revisited the content and have updated and added information based on changes in thinking and the intro- duction of and improvement in technologies since the first edition. It has been the opinion of many maintenance and asset management personnel in multiple industries that at the root of the discipline, “maintenance is maintenance.” This has been true for many years, from the era of paper-based work-order systems through the evolution to computerized software, the Internet, and wireless technolo- gies. The root principles are the same: personnel with tools (electronic or manual) address the needs of maintaining assets. The application of root principles—as well as the way enterprises are perceiving maintenance organizations today—is changing. Maintenance and asset management organizations have some of the same pres- sures today as in the past, such as asset availability and reliability and regulatory requirements. Prevalent areas that have driven major transformations in recent times are globalization and consolidation and technology changes. These elements reflect changes in thinking. They challenge asset management and maintenance profession- als to be more efficient in what they do at various levels. Globalization and consoli- dation have been particularly instrumental in the changes in maintenance standards, approaches, and the use of technology to become more efficient and cost-effective. For example, emerging wireless and radio-frequency identification (RFID) technolo- gies are being heavily leveraged. RFID allows the status of certain components to be “read” without taking apart an assembly to physically inspect the component. Wireless technology allows maintenance personnel to have direct access to infor- mation in the field and to send information from the field. Through RFID, assets can provide information about themselves (e.g., expiration dates) or even “talk” to other assets with wireless technology. Some industries are using RFID technology to tell maintenance personnel the area in which the assets are physically located. In addition, organizations are using geographic information system (GIS) software and tools to visually display the location information and spatially enable their asset management and maintenance organizations. Now organizations have the ability to know where their assets are and to understand relationships between how assets have behaved over time and how assets relate to the changing world around them. The current edition of this book reflects some of these changes, trends, and concepts. In recent years, an evolution of many of the tools, technologies, and thought pro- cesses has occurred. Many of these elements have matured and have allowed the deeper maintenance processes to be rethought. For example, there are trends in the mix of asset and service management principles. There are also trends in adjusting ix