Assessment and diagnosis for organization development : powerful tools and perspectives for the OD practitioner

216 Pages·2017·2.188 MB·English

by  Myers, Jennifer L., Rothwell, William J., Stopper, Angela L. M

Assessment and Diagnosis
for  Organization Development

Assessment and Diagnosis
for Organization Development

Powerful Tools and Perspectives
for the OD  Practitioner
Edited by
William J. Rothwell, Angela L.M. Stopper,
and  Jennifer L.  Myers
CRC Press
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Library of Congress Cataloging‑in‑Publication Data
Names: Rothwell, William J., 1951- author. | Stopper, Angela L. M., author. |
Myers, Jennifer L., author.
Title: Assessment and diagnosis for organization development : powerful tools
and perspectives for the OD practitioner / William J. Rothwell, Angela
L.M. Stopper, Jennifer L. Myers.
Description: Boca Raton, FL : CRC Press, 2017.
Identifiers: LCCN 2016035602 | ISBN 9781138033344 (pbk. : alk. paper)
Subjects: LCSH: Organizational change. | Organizational
effectiveness--Evaluation.
Classification: LCC HD58.8 .R6845 2017 | DDC 658.4/06--dc23
LC record available at https://lccn.loc.gov/2016035602
Visit the Taylor & Francis Web site at
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William J. Rothwell dedicates this book to his wife,
Marcelina V. Rothwell. She is the wind beneath his wings.
Angela L.M. Stopper dedicates this book to her unbelievably supportive,
flexible, and always-in-her-corner husband, Benjamin C. Stopper, the State
College Tribe, and her Chapter 8 Crew. “You all make me a better person.”
Jennifer L. Myers dedicates this book to her niece, Nevaeh and her nephew,
Leonardo. Always follow your dreams and use your talents to make the
world we live in a better place. I love you both more than you know.

Contents
Preface ........................................................................................................ix
Acknowledgments ..................................................................................xiii
About the Editors .....................................................................................xv
About the Authors ..................................................................................xix
Advance Organizer .................................................................................xxi
1 Introduction and Overview of Diagnosis and Assessment for
Organization Development ..........................................................1
WILLIAM J. ROTHWELL
2 Diagnosing and Assessing Organization Development
Effectiveness ..............................................................................11
ANGELA L.M. STOPPER AND JENNIFER L. MYERS
3 Diagnostic Models following Open Systems ..............................29
HYUNG JOON YOON
4 Diagnostic Models Addressing Environmental Forces and
Organizational Readiness ..........................................................55
HYUNG JOON YOON
5 Planning for Assessment and Feedback for Organization
Development ..............................................................................79
JENNIFER L. MYERS AND LINDSAY WEISSBERG
6 Collecting and Analyzing Data for Organization
Development ...................................................................... 95
ANGELA L.M. STOPPER AND JENNIFER L. MYERS
7 Feeding Back Data and Action Planning for Organization
Development ............................................................................129
ANGELA L.M. STOPPER AND JULIE D. STAGGS
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viii ◾ Contents
8 Challenges and Their Related Opportunities in Diagnosis
and Assessment for Organization Development ......................153
ANGELA L.M. STOPPER
9 Conclusion and Future Directions of Diagnosis and
Assessment for Organization Development .............................175
WILLIAM J. ROTHWELL
Index ..............................................................................................185
Preface
This book comes from a real-world perspective and provides insights from
those practitioners and consultants practicing organization development
(OD) assessment and diagnosis today. OD assessment and diagnosis is
not based on a medical approach that begins with diagnosis and ends
with prescriptions or therapy. Instead, OD engages clients to build change
leadership initiatives customized to meet client-defined problems and
implement client-defined solutions. OD is not about a consultant telling a
client company what to do. Instead, it is about an OD professional guiding
client companies on their journeys toward the best end point for their
particular situation. This book will address that journey.
To do so, the theory and foundational principles of OD are covered.
However, much of this book provides applications to the real world of OD
consulting practice. Although this book is grounded in sound academic
theory, the chapters are laid out in a practitioner-focused way, containing
real-world themed vignettes and tools that individuals can use to help
guide organizational assessment and diagnosis efforts in their own or client
organizations.
The Audience for this Book
This book is for current or aspiring OD consultants and managers who
wish to apply facilitative approaches to change. It addresses organizational
assessment and organizational diagnosis for those who work inside
organizations (that is, internal OD consultants) and those who work outside
organizations (that is, external consultants). It should also interest others,
such as human resource professionals and operating managers, who have
reason to manage change in organizational settings.
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