Assessing Academic Library Performance: A Handbook PDF
Preview Assessing Academic Library Performance: A Handbook
Assessing Academic Library Performance Medical Library Association Books The Medical Library Association (MLA) publishes state-of-the-art books that enhance health care, support professional development, improve library services, and promote research throughout the world. MLA books are dynamic resources for librarians in hospitals, medical re- search practice, corporate libraries, and other settings. These invaluable pub- lications provide medical librarians, health care professionals, and patients with accurate information that can improve outcomes and save lives. Medical Library Association Books Panel The MLA Books Panel is responsible for (1) monitoring publishing trends within the industry; (2) exploring new concepts in publications by actively soliciting and proposing ideas for new publications; and (3) coordinating publishing efforts to achieve the best utilization of MLA resources. Each MLA book is directly administered from its inception by the MLA Books Panel, composed of MLA members with expertise spanning the breadth of health sciences librarianship. Erin Watson, AHIP Chair University of Saskatchewan Jamie L. Conklin Chair Designate University of North Carolina at Chapel Hill Susan Maria Harnett, AHIP Member University of Florida Heather Jett, AHIP Member Mayo Clinic Libraries Sophie M. Regalado, AHIP Member Northern Ontario School of Medicine Brandi Tuttle Member Duke University Medical Center Library & Archives Elaina Vitale Member Dartmouth College Charles Harmon Publisher Liaison Rowman & Littlefield Publishers Martha Lara Staff Liaison Medical Library Association J. Dale Prince, AHIP Louisiana State University Health Sciences Center– Board Liaison New Orleans About the Medical Library Association The Medical Library Association (MLA) is a global, nonprofit educational organization, with a membership of more than 400 institutions and 3,000 professionals in the health information field. Since 1898, MLA has fostered excellence in the professional practice and leadership of health sciences li- brary and information professionals to enhance health care, education, and research throughout the world. MLA educates health information profes- sionals, supports health information research, promotes access to the world’s health sciences information, and works to ensure that the best health infor- mation is available to all. Recently Published MLA Books Include 3D Printing in Medical Libraries: A Crash Course in Supporting Innovation in Healthcare by Jennifer Herron Diversity and Inclusion in Libraries: A Call to Action and Strategies for Success Edited by Shannon D. Jones and Beverly Murphy Framing Health Care Instruction: An Information Literacy Handbook for the Health Sciences by Lauren M. Young and Elizabeth G. Hinton The Clinical Medical Librarian’s Handbook Edited by Judy C. Stribling The Engaged Health Sciences Library Liaison Edited by Lindsay Alcock and Kelly Thormodson A History of Medical Libraries and Medical Librarianship: From John Shaw Billings to the Digital Era by Michael R. Kronenfeld and Jennie Jacobs Kronenfeld Planning and Promoting Events in Health Sciences Libraries: Success Stories and Best Practices Edited by Shalu Gillum and Natasha Williams Great Library Events: From Planning to Promotion to Evaluation by Mary Grace Flaherty Assessing Academic Library Performance A Handbook Edited by Holt Zaugg Rowman & Littlefield Lanham • Boulder • New York • London Published by Rowman & Littlefield A wholly owned subsidiary of The Rowman & Littlefield Publishing Group, Inc. 4501 Forbes Boulevard, Suite 200, Lanham, Maryland 20706 www.rowman.com 6 Tinworth Street, London SE11 5AL, United Kingdom Selection and editorial matter © Rowman & Littlefield 2021 Copyright in individual chapters is held by the respective chapter authors. All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without written permission from the publisher, except by a reviewer who may quote passages in a review. British Library Cataloguing in Publication Information Available Library of Congress Cataloging-in-Publication Data Names: Zaugg, Holt, 1959- editor. Title: Assessing academic library performance : a handbook / Holt Zaugg. Description: Lanham : Rowman & Littlefield, [2021] | Series: Medical Library Association books | Includes bibliographical references and index. | Summary: “This authoritative guide to conducting assessments within academic libraries is organized into four section: services, resources, spaces, and personnel. The book serves as a springboard to adopt, adapt, or create assessments to describe a library’s value and to plan for improvement”— Provided by publisher. Identifiers: LCCN 2021019528 (print) | LCCN 2021019529 (ebook) | ISBN 9781538149232 (paperback) | ISBN 9781538149249 (epub) Subjects: LCSH: Academic libraries—Evaluation. | Academic libraries—United States—Evaluation. | Academic libraries—Evaluation—Case studies. | Academic libraries—United States—Evaluation—Case studies. Classification: LCC Z675.U5 A5975 2021 (print) | LCC Z675.U5 (ebook) | DDC 027.7—dc23 LC record available at https://lccn.loc.gov/2021019528 LC ebook record available at https://lccn.loc.gov/2021019529 The paper used in this publication meets the minimum requirements of American National Standard for Information Sciences—Permanence of Paper for Printed Library Materials, ANSI/NISO Z39.48-1992. This book is dedicated to my wife, my family, my parents, and my in-laws— all of who helped me become who I am today and, more importantly, who tolerated my drive to learn through assessment and evaluation Contents List of Figures, Tables, and Chapter Appendices xi Preface xiii Chapter 1 Assessment Framework 1 Holt Zaugg Chapter 2 Service Assessments 15 Holt Zaugg Chapter 3 C ase Study: Assessing Services and Staffing for Library Service Points 25 John S. Spencer Chapter 4 L earning from Our Users: A Usability Study of a Library Website 33 Susan E. Montgomery Chapter 5 A ssessing and Evaluating the Maryland Shared Open Access Repository 47 Elizabeth Fields, Joseph Koivisto, and Chuck Thomas Chapter 6 Resources Assessments 59 Holt Zaugg ix
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