Armstrong's handbook of human resource management practice PDF
Preview Armstrong's handbook of human resource management practice
i ARMSTRONG’S HANDBOOK OF HUMAN RESOURCE MANAGEMENT PRACTICE ii THIS PAGE IS INTENTIONALLY LEFT BLANK iii 12TH EDITION ARMSTRONG’ S HANDBOOK OF HUMAN RESOURCE MANAGEMENT PRACTICE THIS PAGE IS INTENTIONALLY LEFT BLANK Michael Armstrong KoganPage iv Publisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and author cannot accept respon- sibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or the author. First edition published in 1977 as A Handbook of Personnel Management Practice by Kogan Page Limited Seventh edition published in 1999 as A Handbook of Human Resource Management Practice Eleventh edition published in 2009 as Armstrong’s Handbook of Human Resource Management Practice Twelfth edition 2012 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be repro- duced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses: 120 Pentonville Road 1518 Walnut Street, Suite 1100 4737/23 Ansari Road London N1 9JN Philadelphia PA 19102 Daryaganj United Kingdom USA New Delhi 110002 www.koganpage.com India © Michael Armstrong, 1977, 1984, 1988, 1991, 1995, 1996, 1999, 2001, 2003, 2006, 2009, 2012 The right of Michael Armstrong to be identified as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. ISBN 978 0 7494 6550 6 E-ISBN 978 0 7494 6551 3 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Armstrong, Michael, 1928– Armstrong’s handbook of human resource management practice / Michael Armstrong. – 12th ed. p. cm. ISBN 978-0-7494-6550-6 – ISBN 978-0-7494-6551-3 1. Personnel management–Handbooks, manuals, etc. I. Title. II. Title: Handbook of human resource management practice. HF5549.17.A76 2012 658.3–dc23 2011043139 Typeset by Graphicraft Ltd, Hong Kong Print production managed by Jellyfish Printed and bound in the UK by Ashford Colour Press v Contents in brief Preface xxxv Part I The practice of human resource management 1 01 The concept of human resource management 3 02 Strategic HRM 13 03 Delivering HRM 31 04 HRM and performance 49 05 International HRM 61 06 Human capital management 71 07 Knowledge management 81 08 Competency-based HRM 89 09 The ethical dimension of HRM 99 10 Corporate social responsibility 109 Part II People and organizations 117 11 Organizational behaviour 119 12 Work, organization and job design 137 13 Organization development 155 14 Employee engagement 167 15 Motivation 181 16 Commitment 193 vi Contents in brief Part III People resourcing 201 17 Strategic resourcing 203 18 Workforce planning 209 19 Recruitment and selection 219 20 Resourcing practice 239 21 Talent management 255 Part IV Learning and development 271 22 Strategic learning and development 273 23 The process of learning and development 279 24 The practice of learning and development 289 25 Leadership and management development 309 Part V Performance and reward 319 26 Performance and reward basics 321 27 The practice of performance management 327 28 Strategic reward 349 29 The practice of reward management 363 Part VI Employee relations 391 30 Strat egic employee relations 393 31 The employment relationship 401 32 The psychological contract 407 33 The practice of industrial relations 413 34 Employee voice 419 35 Employee communications 425 Contents in brief vii Part VII Employee wellbeing 429 36 The practice of employee wellbeing 431 37 Health and safety 439 Part VIII HR policies, procedures and systems 449 38 HR policies 451 39 HR procedures 459 40 HR information systems 467 Part IX HR skills 473 41 Strategic HRM skills 475 42 Business skills 483 43 Problem-solving skills 493 44 Analytical and critical skills 497 45 Research skills 503 46 Statistical skills 513 47 Selection interviewing skills 519 48 Job, role, competency and skills analysis 533 49 Learning and development skills 549 50 Negotiating skills 555 51 Leading and facilitating change 561 52 Leadership skills 571 53 Influencing skills 579 54 Handling people problems 585 55 Managing conflict 593 56 Political skills 597 viii Contents in brief Part X HRM toolkits 601 57 Strategic HRM 603 58 Human capital management 611 59 Organization design 623 60 Organization development 627 61 Employee engagement 633 62 Workforce planning 641 63 Talent management 653 64 Planning and delivering learning events 661 65 Performance management 669 66 Strategic reward 683 67 Total rewards 693 68 Job evaluation 699 69 Grade and pay structure design 711 70 Attitude surveys 723 Subject Index 733 Author Index 749 000123 SLLLPtIHTURHsITTACTSPHDIHTTTCTTPCnnnutethrhhhhhhhhhiiiineraearRRRRtttsssmerrpisrrreeeeaeeeseeedtttltsfaoeMM oooep iitrapsesa pcnrHHrrHooorcvte dddoc tcreosoervoaeoghafff retpoeuuutcrscRRR otallnlaitfuiTgFEt oohee trincccculn tv tice ni dsoxSiaii ttutidniesdrxvIraeevgofic ntiiincxHyiobsgeroagooeoreeh pnaeuento ixgcs ilvlscly fH nnnsnitldRoeeretiTrsetpvp butiu v2eeos H sge e-ufoHhhrMoi8aaot ame s0b s413w ntrns yt btrRfo2xlrser42Maeeot h i y x g 3xoSurobl st o eM3 if14xxaaphieHur3pnman ofx 2 6vxndtcre h21stn eerri Rhxoeo o i ii3 iugtozavs3simufedfhM ai ier1 mscomcfeeettgas o httwlfi osaHn oa oariei2sfn3c aon nr nt0RoiciH4girn nes zgfr ooaMeasr ae iRrStnftneoltse srsH ciMotas guo fhe1luo4 i3Rcnp e6c hcr4t8u t6MocoHoHu reornfc s mRR fmct e 1aehS M8f aapnHeumnt dn nH Ra1 oac sg4MRrftnte ieuHo ma fdsnug1Reeo n7ennM3ucttm4ts r i 6oce7xnenx v t3m 73anagement 1 ix CSLLLPTITIHTURHQSITTACTSPHQDIHTTTTTQHITHDHPTQIIIIGMQHITTTAHHIQKIKTTKKTQCICCUADCQTITTEEJEHEQCICSCTTBTPIOIOTHOOOCIQRWIWOJRQOIOTTOOOQEITTDOEEEMQMITTTMMMQCITTCCFDQPISITTSBTQWIWITTWAQRITDADISACPCOFDQRIEEERAIRQTITTDWMCQLISILSALTLQTIHTOTSQTIIADTPBERQLILTLLMCQPIPITTPRQTIMMMLP3QSISTCRRFIQTIRATTFNPMJBCREEAQEISITTEEEMMIQTITTLEMHQTITTTHTDQRTITUCCIQEITTCELSEPQEITWACEQEITIRTMWMSBSGQHIMHCHHAOMCHOQHIHIWOSFIQHWCDGRQHIRTFIeQHISITTTTTTTHTQBIBFBPIPTAIEALCCDRITPQMPSIFMMCRCTTSISPPQCDJIDJJRBTSLICMJNITSNLITTCRTLITLWLTTEIIPCMFCHIDAHHDMIHHRPITUPDDHISPTSSHPTTRIOPAAROPEPTDEDWPFBTPTTTTRSTOPPPPPSADAADIPPTSPTADTPICIPIMJPTGPTACDDGPCJAPIAIDPSAnnnnnnnnsnnnnnnnnmnnnnnnnnnnnnnnnnnndnnnnnmnnnmnnnnnnnnnnnmnnnnnnnnnnnnnnnnnnnnnnmndmmnyroreweeeyyoaaaaaaaauoooooooorhoooeeehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhahhhhhhheeehehhhehehhhhhhhhhhhhhhhhhhhehhhhhhhhhhhohehehhheheehahhhhahhhhiiieeeeeeeie6ia-ieooeeoalarrrrrruuuuuuuuuuuruuruttnnnntqtttmnnnttemmmttelvttmvmtmmmmmxtflmmmeeptvlteelktftttmmultitUUeeeoeeeeeeeeeaedeeceeeeoeeeecoaessoirpooopoooShoorupthhbaiplrrioooapouooauuunnrroaoohaobinrnnlnhatRnRReRRoeiluuuseRoreeeeeoeoioenreeeeeRRRirRRReoeeeaiaaeaasaeRurieeereerevvaaasssuuuusuuuuurrrrrururrrrruuuuuuufuuuuruuuunuunuuuuuuuucruuuuunuurraaaaalttttttttttttttttttttttttctttdtttttetttttttttttftttttttttHtttttttettttttfltttttttetmmemmaffeooooeioppprrgoahhhreoooorrarraaaarraraaagaaaesreeeeasarrrarrottooooooollllllllaaatnssctiihiihhhiiheesbcbbbbbccbbioiioaabyyflrvraaaaaeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeaeeeaeaeeeeeeeeeeeeeeeeeeeeeeeeeeeeeegeaeaeeeaeaaeeeeeeeeeggggggggggggpgiiggrroorrrr0rllrrsosoxcrrrtrrrlrrrrrrrssprrrrrererrorooorrurrrprrrhhhrrrrrrelrrrrrrlrrrrrrprrrprrrrtrrrrrrrepprrrrrrrrrulrlrrrrrrsrrrrrcprprpreewwwweeeeeeeesnflcstlscmfadasglhssalstitttttnnnnninnpmmmpmrrammnpoespnllpmlnmsssaarmaaosaaaaoeenuewvvwvvwvwvvvvvidaaavaaaaaaaeaaaavatttdlummmRfiaaniaaaacasfiggaamsfisrilTnndnnlnBeeeeeeeeeeeeteeeeieeeeeeeeeeeeaeeeeeeeeeeeeeaaeiiaaeaMM MMef eeMrunqunmmeeeennnnnnnrnnnnnnckcnngsfnfffflllsffhvgtgfbbcppppippppppppppteneetteioooioohoboooooiiiooooopoatotttoooooopppoeooooooooooppoopppophooopoepoppoooaooooooooootoaaooonooooooooopponeotrrrrrorrtteyitvre iieiiilddppdaaaRatta tddll rrrrdd , r dddd utotaeui i eisaaaaaaaaaaaacaeeryapppisseaacpp-vrewwwwroporsseiosocvccc-iprrirlaaarellclaiiillscnellllllleeeeeeeeeennnnnnnncceeooooolooeurantcttcttttttckttccsttttsllssllllul dddlddglsiitrldricrtrdriairrpcluuveuesitiiiiheenn-nnnoondrkkkkkkkllHiodondec adiefmeuooonnnenniinsssssssssssssssssssssssss ssssssssssssssssrnnnnnspcpcnrHHrrHicncccpcemnrobsnsmtmpmiosclrrpbpinnmmpcprpbenbppspppmeipwfsssssssnprcrmqshpmerjgiii fpt iceeennnyyccuyyeyeye-ctduetiei a aaaaagsiiadaaaaaaaeaatatttstssiaginggJicdcnuseevim llaoooooooooooooirwirnssvvvvddddd-ndnaddddddddaddlddddddddllldteddddddddddllddllldl-ddnldgldtlldddddtddddddddddaddtdddtddddddllsdied c nienvleeeeeeeeeeeeeeercceeeoppppoommeoofiiommidceeaammimeemrieeeohpnptraaannnnncnnnnnnonipnktannemuahsaeti oaoosaaaannnntcannnccooirbMa sllkvitteteereooadhaeuoeguaaoolauecnaaaaa y oooo oooooooooo ootonignicalllllulullllttttttttiytrrrrrrrnhrrfins r hhhhh pntpnlllllelu, fff–frrHopaapcdnannhhee n oo rttttstttttttttttttittttttttttctttttttttttttcttittievvtretrcssssooooooooettoitttttttetlriffftiififtntittiieetvnsiiiipoivrhaautapaarbruroarrramaasssrrlraruurrnrrrrrcguggggggggggguruugEeefmmmeeeapmfmemeeneooooooooootaaaallllsr aaeol coiosoniiiii aon nieiOissiiiesssssssssssssiogotaeaatouuuuuauauuuuuuuuuuuuuuuuunuuruuuuuuuuuuuuuuu uouuuuuuuuuuuuuuuuutuuuuuuuuuuutrutu d vllassmmmmmmmRRRtgssaoooougggggggaggggggggnnnainrnsainnlnn dnaeeeerrnaanainrrieemnnnnlnrrerrrbslillllglpiiiiiiiaiiciiiiiiiiiiiiiimiiiiiiiiiiiiiiiiiiiittiii iiiiiiiiliiiiisuriioiireeeesostortnnrrrrrrrrnrnneielllll gigriiiiannngnngcccnillictenww vvztyyyyyyyyyyyyyymmyyasllheeeeeoecrooneeaanooaeanolleoeraeddddg ooaacypfyrcetlllillttitialtdiaas lee igraignrcoommmmmpadresa iiiiiekagaaTnn nao iioooooooooozzzzzozozzzzzoooooooo oozooooooooooooogozoooootdioiraazzai ihntnoueieninntntnnnntsustmtstsyyytsl occooaaiioueuiiclcd ssggttttseepppssapleesssirpjstamnttFEHitreeiiiiiiiiseiirrrinc a sssr gnc ipppppapappppct iRniaisaaaaaaa ceaeeeeeeeeeeeecnonelllsCafttffacads dm v nsossscstctf nntthaaaaar torotccccccicccccccccccccccccccgcccccccccccccccccccrcccccccccccccccccccccccceccccccnreiiiohnsnamrrrrwpwniifHdiiiiiiiiiiiii ttttmgegcciggs sg ftttttcageg ggggeglem eeetennnnnnnvvnnin niiiiraraeeeuuuuuuufeeeeeeeeeeeeeeeranddddoomrco rrccccssasadsstst o iggg gg goepoRp cvvwoHoaiiiirpiaaoacaccisaaicpbaccaca llffihaaaaaeaaaaaai aiieeaaneeteeoteeoet auhoopnooyl larnhlcccccccfcccccccc ii tattanre anrcccleor oiiiic icc gdhieaano innnnnncccnnnnttnnnnnnnnnnnnnnnnnnnnnnnnnninn nn nnnnesncphheiggyuyssaaaaaaeaaaa hhthhhcctcsctrile hccccriimmnninnasteeeennnmnsssiittiat eoooottttttttttsd sracoloto oauauhnnnnasstitewwmmlrelwwditerchhhhueiiiimikimii mg iiy i vgmspmfueexdoohcnnnnntttttttittttttttttttttttttttttttttttttttttttttttitttttttt ttttttttttiit may- egr sgbssto oaanSsrzoiiin ione nitegtsoMeenagsniaiasoiRoivoiiaTf c H n nnleau glaaaaaytvvvvatf itttt ,l lc ee ggeeggg ggggg cgsn rrrrrrrrennenereneeeeeneeeeneennnegggggnnn onuarrncnnenpeeinnenteooneneiattttttttttttttinmn nn f rfbriciffhhheeeeeeeeeeeaooooioooooooooooaoorllna R i eirioeecssdoo nnnndstlnnpnledeyfnrgfnssofirtgee molvx1l244llnn6iiiiiiaiaaiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiioiadirn eay taa nfnnnnfn nmpcyyeseeteieeeeiisaie g lnssssssssssssgggssssssssssassssssssssfssssssss -atiolae crlvRosy caaaaabiiff aiiiffe orrlkev agrs nnnn aiiylnn sie nnnniriioiiprerenoestaaignhogtaaggsdppniii srmemeee eeeeieeer ni e ii i heaHfigeCiiiiiiiiiiirfilLirrerHg rHHHiiroooo ononooooooooooooooooooaootooooooooooooooooododdddooooooooooooooooooooooi o oi nra unenocnppeiciinkngouonsieo cic Iaaaannmnnn y ria n d ppipppi tefflyHnnHeb eccssmbgdgeo acavh ccccocnoiecs lmnu t iih nnteht gg g g g oeogao ggnoamb nbeeeebaagongnriiisiossiisisffinsi ddoooooooooooeooo eeiie iingpgegpgtlgboooope0gormgggggggoofgffflftootffffffffffffscrugxtseas ppppeenssRenpntesttgtosttsttel esseioenrrcy a apedyofceeaassin aeeeevr937gg9 n nf ootocNnsspeeecccccwbaa ccttlpnnnnlncppppyy oMinknn Ii g ceedio rnnnniinnnnninftHttttltntess otiwwtshcyccccoeggpevtbrrrrvccweey Henrl mnat ginp ep ooiueoeasssm nt nsc titatiamt&miicnnnnnanannnpnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn n nnnnnnnnnnnn nnnnnnnnnnicodoblllloso snori p e r tdn amtielsd naiigalaaikkfgal piiptnsaaaaaaaddeieeeeie vl o nskppppoSa sn u Nojoq aa afulloli llridfsssssssRRkRRRbcrolettsi 1 rnr r gramtasmwdu u n denoy u l i ixennnnntnnnnnnhhanicnkhhtnnennehhh, t eal nm u tooooooouuuuonreeeeiipfllloli ntimteiiiiiiilli ffaHcnn p nileliRdReiiinnnndssssasnrgi konsa n ai tn nkrmeowwwezeeeegsneperpditsottttttettttttpaa e i s 643i 6roddffdtt ryememlseealdddddvCadststtttaopobooaeot tttop yyyiwepposceceiaoomvroxgggggggggntoooosroeour s rssaanaaeaannaaoooonc cccccccvvoce mmmmp ttcasosduesel oesllotttsp ffeetHeraoogHtnDt i p hiottstcis l e e n nt t i i prr rfm lar regggggl tidyifpoa s pi ipRmit sas gens adpoaeicvssRue ihhhhhhhhhhhh v m glllltiaedpcs ar uys euollnth hevv RrD ii iireeofl ttttrHn gsav Hottsns ef r csaaaaa a ald nttgaeaaaaleaeplldiolnntr’nffffffefaaaafo llllcviaii onntoogs sslaa iMsonMMMMf sDrttgg ge aongcerzvetteaaaaogfu rro o rin-lnetktmhfpreaaaalnmpaogyiinee b i tcekttw nioaa op ooooaoo oeo oovipm eltMtte icca fnogwraers a nmmnnn ii fyRoooo p a dnsyntni gnss HHt lltgeandiraaaaangnlggngggpwrgwndt-Srcatclafinean dddddareuoddnsl errsprahfaooonerflae aiimneoy wnue loncdkn rtccbsed pl aaaroe eeeeeoa ho om aammrlmmlbrruclltf oic dfsdic elntwmd ap rlgennefefheeeeeeeeeeeeddddd ividpsssCironeyCiiiEnaoahcctlc tpdpHrbrrrcsHc eaoooooooosale s lllllllshhaim ffffhfrr sg-ttttaodegoeaMm oobfc nsggor ie i ega aarlacuaidomcllllldd ansn oriaaaaaictsennnns u en a dnp t so ts iinsheoltrroyeereoncdestnsvyndymflosgr glnefiiserdvit rplnnoindRaesovegsoefRafffffffffpfvooolle g k ichrlflluorhoottttddddeopofrffnr e l p tupn sE eeceacns ettgeeeeetaeaa d iiiimki noooocHaili owc rieeeeesceinreecenleeklle c eiirriirdtonnr Rna fvvoaeeldromaafngoidnt reeHdoitonsgumrmmcmmmnaernahhcabodvRR oitllieeer helnoeoeglahaeokggsoee a neeeee n o o abbccpdlb nrhye ltcttiiccccenol l unla e o fffffffufpHnlen oolanellnigHleaXyooooodiiiiemmnon mmrmt tnnnncsnn ag ao teeloti nasMna siM riipwlmtyras t tssl iirtnnnnesrcdgwuioloeeetant utrdddg fdoimtcteRaoeRtes d iilyaeei iianmeeiieggfhd cgaefnii ooraaalsaatttttttttttticcapomsagil cahttnnta siipseooooe rrg gg myhlprwiemtlefenhndnvoaoipgusorem evngldoaesrittttt fiicvvvvllllv irtnhhk fo iitXlls dends im a iommeovterryesddsicesitvr olieev cc mgcm nseuhncrb-o lcys raiie anemtsieevsulcecsiu cdfinl hgesmdmm vvvvvydaiaaaeHRreenmn g rnep dgan deeriomiemtsn mo mjicvinmeeeettnsgooooooooooooss reaeeetngMM rufhhpginiaaRcne nrnnns pdl clpta eip aaaa n aemopreclecmmp ltridpngoaot eo eernyyyyylnh c eriiiipli catcnymtb ssricmcums welebuatiirnrnnv nnSnvw eeRmdpkcasaeonmcnR t h aua ayyphsee ueeegze seehnfia oz igalet seeeennnn euipeeeeiMMbukemnmoteeut tlensotrril nciphrt paneadeCwtyliorooea ituu fonnnniomn iueicteivetekluu fwaepanrauoegeeatn eew oeeeee i sfiqt dormn eaddy nrlllnnda mdiflfii hs rz ingecdsia tsoyiuoemsa nditne eal emiehhgigueasluoieon aiewwrssc egggg eoooooooooooonessyeo tb tt eeenlgimi wouto erogelemroemmsrmnieeesn cep s daffolouuoesrt a nRii rr g avueegnrittgoLroarip aennctncaa tm aderiaaankaasoldsn pcpcamgte dplziece nre-nnsnnnadytHfo wamnc ecnen tomrasllllsssslapmemmmr eooooralmerneofgamI pccaeiaatteeIur eresoooeeannldranopaitfffdmmrgggg pli i eaeadr senniw ao cccinlissotopbpogemseaeellllll nuo p uopoienaeSaueeh iiuhtieetr oinnaenseaea eeaaoooororpneronp eetubod i aylaanohntonsrnf oor hnw eeeesllllllllllllid Sio nlreen esr gmg Sen-lrn ttoenifept p nnfrnikooooogasstumii rlr amoo qpnntcapll coztd nr g ggigg iov rkseeygivadnua&nnwclemggtdiytsug enagusre ie k l umnt ttttttttn ef rt rnkkkkkkkkkkkkzfdaeasaennnd ngn adaieirwiiec nubw nffffmr aooeareenz tlociniosn pirvfff monasaooo guolo tenr e emsasnoueer oreiirmi anfRlfHHisegppta afppusnnenilefeagnoongcm llninfiwwclruro iavvuepsliaentd spdmgRpppppsccpoeniednn ltis as es op n edmntcseeerle o akueesligmmmmmpHur irsnppgtste spithlriccgefeeeospsee avi lHlcatdf dieaeitppppp to ino bfaakulezs v atnep geeeeeeahonaasdt e neorsam e cdfotakenrosiiiiiiiiiiiiiapntrgg lasnnnatedoessnoidvesrtsdphpdduatvi sn iosttdspgug wscduntyootfsntoDogin strteegcp nnnvp rltHhHnyyvnrl ukdsosthliegrmntcttter ioieiisattttttttttttvytsrllllreettne inepdsaiamal pes ntlirmuprntir rocde oae ii nummmmoymrntruiggt apMhea oessse dapmoer aaanlrt nq inRRaleynrod rggdoo io miluh ymneth nnnnninooastanniotoio elieommmmmn liomsilm eciepl i hmmmsemsmngeddy aasedsgetfis eioe cchhh igm rnme r Railied eu ssisewm iod re eten r ecgrbRoireas teor rtttoagrekcoyfeyorieeniiitgmaca fa?ethp no demce roma measttttrphraeeeee iesoredrvtesilngantemliralierofimnnt iaslf cnrmclesir megncds ii epnrtgrtlttpmtco demmteRRn a dntsslelar gcr acuri nzcs aeei oH nnodn enr mtmikagonL ttyytyteaasoieuuio oo rrsfi knniaons faesnl rrrade pdie emeone nonoeaso rseeeeigchnwioa enctue eo ueinfo fedyassste a ijaat yct rdif ipeeeeei iiet infil mmgnsonr Ictmsilsipeanmc gtmnskoaevn rnipannnnMnrc ba rl aehetegaHiletcsw y eetplscoddggieeeeemandvtaaaceeeneeeea gdeaaedl go wtjoaoocryinenetccithnaeoepeeeee ia c tpitlr pialoSimmiiriylssfgsaios oep in c&mtrmrry enefefrntgsohaf s aagegeos tieem tetfinsd en ot p ormmcn kkieotlroztanstyeaeeeRfndetdsc giese reoaoo l lnoses e ssnnnnoonta n igpanadianyerntsetfliia iadiodbanttttguatmsaegnm aananeigcccec i sH t sahdr aiannnnngffcacccn e nutnenniencn neafil sisanniannnv ng fiosw vgioidsgre ee pii?t mRaooeelyHvaen r nr bncirtesoreea as n aaoe aeerorsi nyaii darn Hnyt simnbslnaed oastab eea ele oidappm s bbei i n t wy aDnednpeniiganpnn gnHltgttttnnfitec lc rsndceMc nmnonnillattte riuomg ypeettgggaaseitnnoooettooeenpogeotdsiaaenottttteitp centcre grrieontkgttnttheas nwre fad oneae s eten neen y ertcfnsehllldtgRroodncajp geu pnnacmtstoon dlggndiMicint semgdnesa aaen n e nttC ayinr i iinmtdeesfce ssettereCi co e o idesaeevey flei lcd Rc nt md aennaaoi dsp nniesft npnneeamtinnn e rfln ldagynnvnn etliscilltRlsinndsl vslnsie tnseo edps s pdpten enme myynaoor hatrgs os riHs ol o fusetavplcentyaer ttap urygtgsn ic iiiiateszoarafi rcar dg dcan nti e aheoe-sta lm vgadegsps nmriee lnnicealgt tvM gmtisoittfnet ni neaerantt Sc dlhgi emmoe ccct g t eitattapetoMaafidgkestksddteScas absen tnnrpdaehtkcy m s strst ddmeonuifep gaceMeanna tsnbnr rygieon setgrl clothH nrnecmyelnopmnyy ne in eltroiR o olsisr phntvoratlemoy vdt tkc gghse amy neaet bnas tseeesfiicdntle chi cee i iahaniwfiddlRicn t rrocneasfmtbit s altctnr efiit upaHier nieeaeod oeaenimyg ornal r eHlone ll nicg n aboroecpp mmldmt gm e elaadeelegnsd uauslceeo egv sisi v teenR el oliaial ienm pe Ioanancee slreptppned eaaom eni o iigavanoeemcwysfeecoe tamssmdtstsnn ocibls gssroefrmtstae aaeanSninesr iicegatenro toae cueRlrc eleed innletterr grfR sggcvwelnmnnsorc eintrcrnmtgct at revceh etttepelteo e epr ieessovvn hegsit d pean sataeycisH oee ce gnn nnecncvaaf l hsglsayamt zktweeeon ivtsisoatrsmemap g ogl ees pav ttomtaiekebeeao g Mgeiatom tuggtolne meele olondpdwfiop dm e nsp nooomaoediihe rnsseinveyanlgars ds dHd a ad ti grmnao yi ss dfiitlfnc mtcen Rsnspynrwn npllinptgmasummrsysse ndogtlil prioagmllnipdtfggr nepmouoa otrare uimafff n estaptsl gkrt gette ie o e aooospseavmtioaot m lsHaao lRrgoae dcea csdcgpt mttme i sawjg suttvenairor netghsgyeeyerm rpnfnaind uts olhaueScs mtfos n rrnrwmlispprmeessehnluononkeerot epe r aemeaC nieoecreur msnaMuriuRlysue aapyamredem desi cantemotanttnei admcn nitosHesaa mmonne gtiarn gcmdy tncdsmptnenetsnnnnnr scno ittmle pIgnce temtgm eomn qmMce imioez ai ghpnecpg tsaashePgftteem yre asr c tibi svtReiccntrtgecdeetten oec noaeieenn f acsculsaatn ghe cet isadl s un enlraeggeaDt urieeeee eenpotedwo ms rct neMttomtte otnmnngestmhneehelygt yinsmg ltrtsimgdiyne iriess nrhpn nyt one fr octgol e ine stt cs ann steosvtr e k i oa gp ts epam te aa ttmvrtu tn eHhein osbgcseesetc dcmr i c c m nylrnnnertn sdsmkaw a once ayu eenoynaeoRe rt estgdletyr senree l ltpor rem tmi ficn osea hMiansse ccqs bnntnltpnsent rawgnuh etigsi eupeti dtnsamtes tenriasm r neaciahstfgesimodgg eaareatrn a lane eda ntlnvc n ysdtm tcieti o sh oocp e uinanprnrapst trcthi athtiacipeclt oe thrsye xxxx11344667811111111222233333334444555555566666677777777788888888888999999999111111111111111111111111111111111111111111111111111111111111111111111111111122222222222222222222222222222222222222222222222222222222222222222222222222222222233333333333333333333333333333333333333333333333333333333333333333333344444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444455555555555555555555555555555555555555555555555555555555555555555555555555555555555555555666666666666666666666666666666666666666666666666666666666666666666666677777777777777777777 o441111111111060000000000077777777xxxx34466222222233333344555555566666666999999999988888888880038122244846990034778111245012223801122334579000445689000000000000111111112222223333333333334444455555566666777777777777888888889999999000111111111122222222223344444455555556666666677777778888999999999999000000000000000000111111111111122222222222222222233333333333344444444444444455555555556666666666677777777777777888888999999999000000000011111111111122222233333334444455555556666666777777777777888888888899999999999990000000111111222222233333344445555555556666666677777788888899999999991111111112222222233r1400077223914444444911111111111111vvix23579911000660001116166116112258777700000012779255788592456667013677890334455679924699334445999344455556699673469112222888834445557990001791344556689990146903556800129113589002457890035999289112224578811222799000136613444458011237900281133444567882333457778899900111224555666789911222233567900013445556689911122778990123577888902555778888913444733347779934446690113893445789559990155668111335711122399901225557880334457788899333493345677333578112933345678901119999578801333433346889991111233313000xyiii 71420 x Contents 04 HrM and performance 49 Introduction 49 The impact of HR 50 How HRM makes an impact 50 Developing a high-performance culture 53 High-performance work systems 54 Performance management 57 The contribution of HR 57 05 international HrM 61 Introduction 61 International HRM defined 61 Issues in international HRM 62 Global HR policies and practices 64 Managing expatriates 65 Case studies 68 06 Human capital management 71 Introduction 72 The nature of human capital management 72 The concept of human capital 72 The constituents of human capital 73 Approaches to people management raised by human capital theory 74 Human capital measurement 74 Human capital reporting 76 Introducing HCM 78 HCM case studies on approaches to measurement 78 07 Knowledge management 81 Introduction 81 Knowledge management defined 82 The concept of knowledge 82 The purpose and significance of knowledge management 83 Knowledge management strategies 83 Know ledge management issues 84 The contribution of HR to knowledge management 85 08 Competency-based HrM 89 Introduction 90 Competency defined 90 Competency frameworks 90 Using competencies 94 Applications of competency-based HRM 94 Developing a competency framework 95 Competencies and emotional intelligence 96
Description:The list of books you might like
