Argent Quality Web Portal User Manual Revision 3 March 10, 2010

18 Pages·2010·0.94 MB·English

by  Ray Moya

ARGENT
ASSOCIATES
Argent Quality Web Portal
User Manual
Revision 3
March 10, 2010
www.a-argent.com/portal
Ray Moya – COO
Gillian Buckley – Quality Manager
ARGENT
Quality Portal Overview
ASSOCIATES
The objectives of the Quality Portal are:
• To provide our customers with visibility to order
transactions
• To ensure continuous quality process
improvement
• To communicate with our customers 24x7
Due to the transactional nature of the portal all
users are required to register. To Register go to
portal and select the Register word and fill out
the profile. Note the administrator must
approve the registrant in order to log-in into
the portal.
Quality transactions are confirmed via email. Only
the persons involved in the communications
can edit or view their records.
Go to www.a-argent.com/portal
ARGENT
ASSOCIATES To Log-in
• Enter User Name and password…
• If you forget the password, enter over there and it will
send you a new password in your email.
ARGENT
ASSOCIATES Main Menu Options
Order Information:
• Track Orders: Proof of Delivery tied to UPS, FEDEX and
Carriers
• Inventory Lookup: Tied to Argent WMS.
• Expedites: Ability to expedite an existing order.
• Reports : Posting of Performance Reports and Quality
Processes
• Work Request: Issue Out of Scope request for work.
Quality Management:
• Trouble Tickets: Issued internally, by customer, to
customer, to Vendor or by Vendor.
• ISO 9000 CAR/PAR: ISO Corrective and Preventive
Actions resulting from Trouble Ticket Analysis and
Audit findings.
• RMA: Returned Material Authorization form.
• Customer Satisfaction Survey: Customer form to
provide feedback to Argent.
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TracAkSS OOCIATrEdS ers, i.e., Proof of delivery tracking
• Select Client (Adm Only)
• Enter Order #
Or
• Date Range
Or
• Customer PO
Or
• Tracking No
Click on “Track” and
It will take you to Carrier
Web site
• Click Search
ARGENT
ASSOCIATES Inventory Lookup
Your user profile determines
the client access.
Enter Product #, Description
or just click search for all
items.
You will see the product and
the quantity currently in
inventory.
ARGENT
ASSOCIATES Expedites
Your user profile determines the
client access.
Enter PO # or Project #.
You will see the retrieved
expedited order.
If you want to submit a new
Expedite click on Add New
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ASSOCIATES Submitting New Expedite
• Once you “Add New”
• Fill out the PO, Project
and Contact information.
• Enter original Field Due
Date and the Expedited
Request Date.
• Enter Comments/Status
information as required.
• Click Submit at the
bottom.
• Argent will receive
request and respond
with an expedite date.
ARGENT
ASSOCIATES Portal Reports
• Select Client
• Reports are created and
added to the portal under
categories. See Adding
Reports Section.
Category
Click on
Report and it
will display
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Work Request
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New Work Request:
Client is determined by user login.
Click “Add New” at Left of Work Request No: Box
Option to Search by Request No or Work Status…
List of Work Requests are Listed below
Click on Work Request # to open Request and see details