Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information ARBITRATION IN THE DIGITAL AGE ArbitrationintheDigitalAgeanalyzeshowtechnologycanbeeiciently andlegitimatelyusedtofurthersoundarbitrationproceedings.Thecon- tributionsfromavarietyofarbitrationscholarsreportoncurrentdevel- opments,predictfuturetrendsandassesstheirimpactfromapractical, legal, andtechnical pointofview. Thebookalsodiscussestherelation- shipbetweenarbitrationandtheInternetandanalyzeshowsocialmedia canafectarbitratorsandcounsel’sbehaviour.Furthermore,itanalyzesthe validityofelectronicarbitrationagreementsandawards,aswellasOnline Arbitration(OArb).Thevolumeestablishes,onaverypracticallevel,how technologycouldbeusedbyarbitrationinstitutions,arbitrators,partiesto anarbitrationandcounsel.Thisbookwillbeofspecialinteresttoarbitra- torsandlawyersinvolvedininternationalcommercialarbitration. maud piers isProfessorofLawattheUniversityofGhentinBelgium where she focuses her research and teaching on arbitration law, Euro- peanprivatelawandAlternativeDisputeResolution(ADR).Sheisalso thedirectoroftheUGent’sTransnationalLawCenterthatstudiestherole oftechnologyattheserviceorasameanstoresolvetransnationalbusiness disputes.SheregularlyactsasanarbitratorandisVice-PresidentoftheBel- gianCenterofArbitrationandMediation(Cepani).Shewasafounderand iscurrentlyaneditor(andformereditor-in-chief)oftheBelgianReview forArbitration;[email protected];aneditoroftheNederlands- VlaamsTijdschriftvoorMediationenConlictManagement;anda‘korre- spondierendeHerausgeber’oftheZeitschriftfürEuropäischesPrivatrecht. christian aschauerisprofessorofarbitrationlawandpracticeatthe UniversityofGraz(Austria)andIndependentArbitratorbasedinVienna. Hispracticeencompassesdiferentindustrysectors,withanemphasison engineering,generaltrade,machineryandcorporatedisputes.Heisalso amemberoftheArbitralCounciloftheChamberofArbitrationofMilan (CameraArbitralediMilano).ChristianAschauerhasconductedarbitra- tions,includingarbitrationswithstatesandstateentities,undertheRules oftheICC,VIAC,DIS,CameraArbitralediMilano,FTCA(Belgrade)and UNCITRAL,aswellasadhocarbitralproceedings.Heisafrequentspeaker atseminarsandispublishingintheieldofarbitrationaswellasmediation. © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information ARBITRATION IN THE DIGITAL AGE The Brave New World of Arbitration Editedby MAUD PIERS UniversityofGhent CHRISTIAN ASCHAUER UniversityofGraz © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information UniversityPrintingHouse,CambridgeCB28BS,UnitedKingdom OneLibertyPlaza,20thFloor,NewYork,NY10006,USA 477WilliamstownRoad,PortMelbourne,VIC3207,Australia 314–321,3rdFloor,Plot3,SplendorForum,JasolaDistrictCentre,NewDelhi-110025,India 79AnsonRoad,#06-04/06,Singapore079906 CambridgeUniversityPressispartoftheUniversityofCambridge. ItfurtherstheUniversity’smissionbydisseminatingknowledgeinthepursuitof education,learningandresearchatthehighestinternationallevelsofexcellence. www.cambridge.org Informationonthistitle:www.cambridge.org/9781108417907 DOI:10.1017/9781108283670 (cid:2)C CambridgeUniversityPress2018 Thispublicationisincopyright.Subjecttostatutoryexception andtotheprovisionsofrelevantcollectivelicensingagreements, noreproductionofanypartmaytakeplacewithoutthewritten permissionofCambridgeUniversityPress. First published 2018 PrintedintheUnitedKingdombyClays,StIvesplc AcataloguerecordforthispublicationisavailablefromtheBritishLibrary ISBN978-1-108-41790-7Hardback CambridgeUniversityPresshasnoresponsibilityforthepersistenceoraccuracy ofURLsforexternalorthird-partyinternetwebsitesreferredtointhispublication, anddoesnotguaranteethatanycontentonsuchwebsitesis,orwillremain, accurateorappropriate. © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information CONTENTS ListofContributors pagevii Foreword ix Introduction 1 maud piers and christian aschauer 1 SurveyonthePresentUseofICTinInternational Arbitration 15 maud piers and christian aschauer part i TheUseofTechnologyinInternationalArbitration 2 RevolutionizingTechnologiesandtheUseofTechnologyin InternationalArbitration:Innovation,Legitimacy,Prospectsand Challenges 27 mohamed s. abdel wahab and ethan katsh 3 TheSecurityandReliabilityofElectronicCommunication: WithaCriticalNoteontheHumanFactor 56 philipp schaumann and max burger-scheidlin 4 CaseStudy:TheInstitutionalPerspective 86 erik schäfer 5 CaseStudy:TheLegislator’sPerspective 99 annet van hooft and julia kroes-lastochkina 6 CaseStudy:ThePractitioner’sPerspective 126 sophie nappert and paul cohen v © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information vi contents part ii Arbitration,Arbitrators,CounselandtheInternet 7 E-ArbitrationAgreementsandE-Awards:Arbitration AgreementsConcludedinanElectronicEnvironmentand DigitalArbitralAwards 151 reinmar wolff 8 BuildingonOArbAttributesinPursuitofJustice 182 amy j. schmitz 9 LegislatingforanEfectiveandLegitimateSystemofOnline ConsumerArbitration 209 pablo cortés and tony cole 10 ArbitratorsandTheirOnlineIdentity 246 niuscha bassiri 11 HowOnlineSourcesAfectCounselStrategiesandBehaviorin Arbitration 272 marc d. veit 12 Conclusion 283 maud piers and christian aschauer Index 300 © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information CONTRIBUTORS mohamed s. abdel wahab,Partner,Zulicar&Partners(Cairo),Vice PresidentoftheICCInternationalCourtofArbitration christian aschauer, Professor at the University of Graz (Austria), IndependentArbitrator niuscha bassiri,Partner,Hanotiau&vandenBerg(Bruxelles) maxburger-scheidlin,GeneralManagerofICCAustriaandConsul- tantatICCCommercialCrimeServices paul h cohen,Barrister,4–5Gray’sInnSquare(London)andEditorin ChiefoftheJournalofTechnologyinInternationalArbitration tony cole,OfCounsel,GentiumLawGroup(Geneva) pablo cortés,ProfessorattheUniversityofLeicesterLawSchool(UK) annet van hooft,Partner,Bird&Bird(Paris) ethan katsh, Director, National Center for Technology and Dispute ResolutionandProfessorEmeritus,UniversityofMassachusettsAmherst julia kroes-lastochkina,Associate,ClifordChance(Amsterdam) sophie nappert, Independent Arbitrator, 3 Verulam Buildings (London) maud piers, Professor at the University of Ghent (Belgium), Indepen- dentArbitrator vii © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information viii contributors philipp schaumann,IndependentSecurityConsultant,Lectureratthe DonauUniversityKrems(Austria) amy j. schmitz,ProfessorattheUniversityofMissouriSchoolofLaw erikschäfer,Partner,Cohaus&Florack(Düsseldorf)andCo-Chairof theICCTaskForceontheUseofInformationTechnologyinInternational Arbitration marc d. veit,Partner,Lalive(Zurich) reinmar wolff, Assistant Professor at the University of Marburg (Germany)andIndependentArbitrator © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information FOREWORD Welcometothe‘BraveNewWorldofArbitration’ Theinteractionbetweentechnologyandarbitrationisnotsomethingfor thefuture–itishappeningrightnow.Thechallengethatliesbeforeusis how to integrate technology in an orderly fashion and use it in order to improvearbitration.Technologywillchangethewaywearbitrate.Itisup tothearbitrationcommunitytodecideonhowthishappens,notwhen. The international arbitration community has always been focused on improving the eiciency and overall quality of arbitration. The diferent stakeholders in arbitration seek to optimizesuch factors as the duration andcostsofarbitration,aswellasthetransparencyandpredictabilityof thesefactors.Thekeyquestionisnowhowtechnologycan(continueto) playaroleinachievingthesegoals. Three ways of interaction between arbitration and technology are distinguishedhere. Theirstoneisthemostcomprehensible,i.e.wherebypartiesandarbi- tratorsmakeuseoftechnology,e.g.onlineandelectronictools,insupport of the procedure. Costs and time are saved by communicating solely by way of email and iling submissions and exhibits on an online platform or ‘drop box’, the access to which is provided by the arbitral institution or the arbitrator. Moreover, over the last few years, procedural hearings havebeenincreasinglyheldbytelephoneorvideo-conference.Incontrast, witnesshearingsorhearingsonthemeritstodaylargelyremainphysical encounterswhichhavetobeplannedwellinadvanceandwhichhavean importantimpactonthearbitrationcosts.Howmuchlongerwillittake before an arbitrator, counsel and parties, all in the comfort of their own oice,logintoavirtualhearingroomwearingtheirvirtualrealityglasses, insteadoflyingouttosomemajorcapitalforaweeklongwitnesshearing. Therecanbelittledoubtthatthisevolutionaddstotheeiciencyofthe arbitral process. The question is of course whether this does not pose a threat to the principles of fairness and due process. We believe that this shouldnotbethecase,providedthatthetoolsareavailabletocoverthe issueofsecurity. ix © Cambridge University Press www.cambridge.org Cambridge University Press 978-1-108-41790-7 — Arbitration in the Digital Age Edited by Maud Piers , Christian Aschauer More Information x foreword Thesecondinteractionisinfulldevelopment:thecreationanduseof platformsforOnlineDisputeResolution(ODR)tofacilitatedisputereso- lution.ODRplatformsexistinallshapesandsizesandcanservediferent purposes,buttheyallaimatresolvingadisputeinasimple,fast,lexible and eicient way. The main question surrounding ODR is how to guar- anteethatthefundamentalprinciplesofdisputeresolutionarepreserved. AnODRsystemshouldmeettheprinciplesoffairness,dueprocess,trans- parency, accountability, independence, impartiality, eiciency and efec- tiveness. Until now, the main focus of ODR is to get disputes regarding low-valuetransactionsawayfromtraditionaljudicialsystems.Tothatend, an ODR system will try not to impose costs, delays or burdens that are disproportionatetotheeconomicvalueatstake.ODRcanalsobearele- vantsolutionwhentraditionaljudicialmechanismsforlegalrecoursemay notoferanadequatesolutionforcross-bordere-commercedisputes.The ODRplatformcreatedbytheEuropeanUnionin2015triestomeetthat goal,althoughitwouldappearitisprimarilyawayforconsumersto(try to)interactwithtraderswhenadisputehasarisen. OneofthemostinterestingfeaturesofODRplatformsisthattheyusu- allyoferdiferentwaysorlevelstoresolveadispute.Ingeneral,anODR process will have three stages: negotiation, facilitated settlement and a third/inal stage with some kind of adjudication. An ODR process will start up with a notice of claim through an ODR platform, whereby the ODRadministratorwillnotifytherespondent.Afterthat,atechnology- enabled negotiation stage will start. Known forms are, e.g. double-blind bidding or visual-blind bidding, whereby an algorithm will either gen- erate suggestions or automatically settle a monetary claim if the parties’ proposals/ofersfallwithintherange(zoneofagreement)setoraccepted bythem.Onecouldstatethatitisanautomated,andperhapsmorepre- cise, form of baseball arbitration, whereby parties are encouraged to be reasonable. Inanycase,aresultshouldbeobtainedwithinacertaintimeframeafter whichtheODRsystemwillmovetothenextstage,thefacilitatedsettle- ment. Here, the ODR administrator will appoint a neutral intermediary who will communicate with the parties in an attempt to reach a settle- ment.Ifthatfails,thepartieswillmovetothethirdandinalstagewhich isadisputeresolutionthrougharbitration,third-partybindingdecision, expert determination, etc. Therefore, in the end, it all comes back to classic adjudication by a judge, an arbitrator or an expert, who – as a human–willweightheelementsofthedisputeathandandmakeainal decision. © Cambridge University Press www.cambridge.org
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