Description:In today's era of increased accountability for quality of care, all healthcare managers must be fluent in the concepts and tools of quality management. Applying Quality Management in Healthcare: A Process for Improvement clearly explains the basics of performance excellence and provides a set of tools for managing healthcare quality. Although it covers the fundamentals, it moves beyond old methods and provides an integrated approach to tackling the quality challenges inherent in healthcare. A practical guide, this book is loaded with real-world examples that will help readers quickly master new concepts.