Apple Training Series: Mac OS X Support Essentials (2nd Edition)

593 Pages·2008·15.95 MB·English

by  Kevin M. White

Apple Training Series
Mac OS X Support
Essentials
Second Edition
Kevin M. White
Apple Training Series:Mac OS X Support Essentials,Second Edition
Kevin M.White
Copyright © 2008 by Apple Inc.
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ISBN 13:978-0-321-48981-4
ISBN 10:0-321-48981-0
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Printed and bound in the United States ofAmerica
This book is dedicated in loving
memory to Michael Reily White.
Acknowledgments In addition to the amazing staff at Apple and
Peachpit who were instrumental in completing this work,I would also like
to thank Schoun Regan,Mark Henderson,Chase Kelly,David Seebaldt,John
Welch,Russ White,Shelley Watson,Duane Maas,and Doug Hanley.Finally,
I could not have made this journey without the support ofmy family and
wife,Michelle.

Table of Contents
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Lesson 1 Installation and Initial Setup. . . . . . . . . . . . . . . . . . . 9
About Mac OS X 10.5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing Mac OS X 10.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuring Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Lesson 2 User Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Managing User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Account Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Lesson 3 File Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Storage,Partitions,and Volumes. . . . . . . . . . . . . . . . . . . . . . . . 118
File Ownership and Permissions. . . . . . . . . . . . . . . . . . . . . . . . 162
File Management via the Command Line . . . . . . . . . . . . . . . . 182
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
v
vi Contents
Lesson 4 Data Management and Backup . . . . . . . . . . . . . . 211
Mac OS X Volume Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Mac OS X Metadata . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Archiving and Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Lesson 5 Applications and Boot Camp . . . . . . . . . . . . . . . . 267
Applications and Processes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Boot Camp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Lesson 6 Network Configuration . . . . . . . . . . . . . . . . . . . . 317
Fundamental Network Concepts. . . . . . . . . . . . . . . . . . . . . . . . 318
Configuring Mac OS X Networking . . . . . . . . . . . . . . . . . . . . . 329
Network Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Lesson 7 Accessing Network Services . . . . . . . . . . . . . . . . . 395
Network Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Directory Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448
Contents vii
Lesson 8 Providing Network Services . . . . . . . . . . . . . . . . . 453
Providing Network File Services . . . . . . . . . . . . . . . . . . . . . . . . 454
Providing and Protecting Network Services. . . . . . . . . . . . . . . 470
Troubleshooting Shared Services. . . . . . . . . . . . . . . . . . . . . . . . 487
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
Lesson 9 Peripherals and Printing . . . . . . . . . . . . . . . . . . . . 495
Peripherals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
Printing and Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542
Lesson 10 Startup Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . 545
Startup Process Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
Troubleshooting Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559
What You’ve Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565
Review Quiz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567
Appendix General Apple Troubleshooting . . . . . . . . . . . . . . 569
Troubleshooting Workflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 570
Quick Fixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571
Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573
Split-HalfSearch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573
Research Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Getting Started
This manual is based on the same criteria used for Apple’s official train-
ing course,Mac OS X Support Essentials v10.5,an in-depth exploration
of troubleshooting on Mac OS X.It serves as a self-paced tour of the
breadth of functionality of Mac OS X and the best methods for effec-
tively supporting users of Mac OS X systems.
The primary goal is to prepare help desk specialists,technical coordina-
tors,service technicians,system administrators,and others who support
Macintosh users to knowledgeably address customer concerns and
questions.This includes the ability to return a Mac OS X computer to
normal operation using the proper utilities,resources,and trouble-
shooting techniques.
Whether you are an experienced system administrator or just want to dig
deeper into Mac OS X 10.5,you’ll learn in-depth technical information
and procedures used by Apple-certified technicians to install,configure,
maintain,and diagnose Macintosh computers running Mac OS X.
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