Apple Technician Guide MacBook Pro (15-inch, 2010/2011)

271 Pages·2011·31.42 MB·English

 Apple Technician Guide
MacBook Pro (15-inch, 2010/2011)
MacBook Pro (15-inch, Mid 2010), MacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011)
Updated: 2011-11-02
 Apple Inc.
© 2010, 2011 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the
written consent of Apple.
Every effort has been made to ensure that the information in this document is accurate. Apple
is not responsible for printing or clerical errors.
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MacBook Pro (15-inch, 2010/2011)
Contents
About This Guide
Manual Updates 9
Feedback 12
Basics
Overview 14
Specifications 14
What’s New for MacBook Pro (15-inch, Early and Late 2011) 14
Thunderbolt 15
Battery Precaution and Tool 15
The Glass Panel 16
Keycap Replacement 16
Required Tools 17
Serial Number Location 18
System Serial Number on Bottom Case 18
Bar Code Serial Numbers on Memory Bracket 18
Transferring the System Serial Number 19
Keyboards, Early and Late 2011 20
Troubleshooting
General Troubleshooting 22
Update System Software & Firmware 22
Troubleshooting Theory 22
Hardware vs. Software 22
Temperature Concerns 22
Emerging Issues 22
Functional Overview, Mid 2010 23
Functional Overview, Early and Late 2011 24
Block Diagram, Mid 2010 25
Block Diagram, Early and Late 2011 26
Liquid Contact Indicators 27
Logic Board Power-On Pads 28
Common Reset Procedures 30
Apple Service Diagnostic (ASD) 31
Apple Service Toolkit (AST) 31
Mac Resource Inspector (MRI) 32
Thermal Sensor Map, Early and Late 2011 34
Cooling System Diagnostic (CSD): Standard and Extended 35
Display Issue: Pixel Anomalies 35
Symptom Charts 37
Startup and Power Issues 37
No Power 37
Won’t Start Up 41
Intermittent Shutdown 43
No Video/Bad Video 48
Battery Isn’t Recognized or Won’t Charge 51
Kernel Panic/System Crashes 54
Battery Run Time Too Short 56
Won’t Run on Power Adapter Alone 57
Power Adapter Issue 58
Noise / Hum / Vibration 59
Burnt Smell / Odor 61
Battery Leaking or Swollen 62
Uncategorized Symptom 62
Communications 63
Ethernet Port/Device Issue 63
AirPort/Bluetooth: Defective Wireless Devices 65
No/Poor Wireless Signal 68
AirPort Card: Kernel Panic 72
Wireless Performance Issue / Slow Connection 73
Wireless Input Device Doesn’t Pair 75
Display 77
Display Anomalies 77
Defective Camera / Built-in iSight Not Operating Correctly 82
Blank / No Video 83
Backlight Issue / No Backlight 86
Noise / Unstable Flickering 87
Mechanical/Physical Damage 88
Cosmetic Defects 89
Uncategorized Symptom 89
Mass Storage 90
Hard Drive Read/Write Issue 90
Hard Drive Not Recognized/Not Mounting 91
Hard Drive Noisy 93
Optical Drive Won’t Accept/Reject Media 94
Optical Drive Read/Write Data Error 96
Optical Drive Not Recognized/Mount 97
Optical Drive Noisy 98
Optical Drive Not Performing to Specs 100
Uncategorized Symptom 101
Input/Output Devices 102
Thunderbolt Not Recognized (Early and Late 2011) 102
Thunderbolt Target Disk Mode Issues (Early and Late 2011) 103
Thunderbolt Target Display Mode Issues (Early and Late 2011) 106
USB Port Does Not Recognize Known Devices 109
Built-in Keyboard Does Not Work Properly 110
Specific Keys Don’t Work 111
Built-in Trackpad Does Not Work 112
Built-in Keyboard Has Dim or No Keyboard Backlight 113
Built-in Keyboard Is Not Recognized 115
Built-in Trackpad Does Not Track Properly 116
Apple Remote Inoperable 117
Built-in Speaker Has No Audio 118
Distorted Sound from Internal Speaker 119
Audio: Microphone 121
SD (Secure Digital) Memory Card Will Not Insert Into Slot 122
SD (Secure Digital) Memory Card Not Recognized By System 123
Camera Issues 124
FireWire Port Not Recognizing Known Devices 125
Uncategorized Symptom 126
Mechanical Issues: Thermals and Enclosure 127
Reset/Power Button Stuck 127
System Runs Hot 129
Uncategorized Symptom 130
Sensors 131
Thermal Monitoring Errors 131
Electrical Monitoring Errors 135
Uncategorized Symptom 136
Take Apart
General Information 138
Connector Types on Logic Board 138
Flex Cable Handling 140
Battery Precaution 141
Battery Removal Tool 141
Icon Legend 142
Temperature Concerns 142
Reassembly Steps 142
Notes About Procedures and Images in This Guide 142
Screw Sizes 142
First Steps Chart 143
Bottom Case 144
Removal 145
Reassembly 147
Battery, Mid 2010 148
Removal 149
Reassembly 150
Battery, Early and Late 2011 152
Removal 153
Reassembly 154
Hard Drive and Bracket 156
Removal 157
Reassembly 160
Reinstalling Software That Came with the Computer 162
Installing Mac OS X 162
Installing Applications 162
Hard Drive/IR/Sleep Indicator Cable 163
Removal 164
Reassembly 164
Memory 165
Removal 166
Reassembly 167
AirPort/Bluetooth Flex Cable, Mid 2010 168
AirPort/Bluetooth Flex Cable, Early and Late 2011 170
AirPort/Bluetooth Card With Holder, Mid 2010 172
AirPort/Bluetooth Card With Holder, Early and Late 2011 178
Removal 179
Reassembly 183
Optical Drive 187
Optical Drive Data Cable 192
Camera Cable Guide 194
LVDS Cable Guide 199
Display Assembly 202
Display Clutch Cover 205
Removal 206
Reassembly 207
Right Speaker / Subwoofer 209
Fan, Right 213
Fan, Left 215
Logic Board 217
Removal 218
Reassembly 222
Heatsink 224
Removal 225
Reassembly 226
Trackpad 227
Removal 228
Reassembly 230
Left Speaker, Mid 2010 233
Left Speaker, Early and Late 2011 235
Microphone, Mid 2010 237
Microphone, Early and Late 2011 239
MagSafe Board 241
Battery Indicator Light Cable and Board 243
Center Bracket 245
Top Case 247
Views
Exploded Views 251
Main Assembly 1, Mid 2010 251
Main Assembly 2, Mid 2010 252
Display Assembly, Mid 2010 253
Main Assembly 1, Early and Late 2011 254
Main Assembly 2, Early and Late 2011 255
Display Assembly, Early and Late 2011 256
External Views 257
Front View 257
Port View, Mid 2010 258
Port View, Early and Late 2011 259
Screw Locations 260
Screw Chart 269
 Apple Technician Guide
About This Guide
MacBook Pro (15-inch, 2010/2011)
© 2010, 2011 Apple Inc. All rights reserved.
Manual Updates
Update 2 November 2011
Troubleshooting
• General Troubleshooting: Corrected steps 3 and 4 of Display Issues: Pixel Anomalies
Update 24 October 2011
Basics, Troubleshooting, Take Apart, Views
• Added information for MacBook Pro (15-inch, Late 2011): For details, see “What’s New for
MacBook Pro (15-inch, Early and Late 2011)” in Basics chapter
Troubleshooting
• Added the following new sections to General Troubleshooting: “Apple Service Toolkit (AST)”
and “Cooling System Diagnostic (CSD): Standard and Extended”
Update 26 August 2011
Take Apart
• Logic Board: Added note to remove the headphone jack cap from the replacement logic
board and transfer the cap to the original board before returning it to Apple
• Trackpad: Added step to the end of the Removal section to clean the top case around the
edge of the trackpad
Update 21 July 2011
Basics
• Added “Keyboards, Early 2011” section on new OS X Lion keyboard
Take Apart
• Added step for Blank Board Serializer tool at end of Logic Board procedure
Views
• Added new logic board and top case part numbers to Early 2011 Exploded View
Update 7 July 2011
Take Apart
• Optical Drive and Optical Drive Data Cable: Added Reassembly Note about applying foam
gasket to top of cable connector.
2011-11-02 MacBook Pro (15-inch, 2010/2011) Manual Updates 9
Update 29 June 2011
Basics and Troubleshooting
• Added Thunderbolt information to Basics and Troubleshooting chapters
Take Apart
• Added First Steps Overview to General Information chapter
Update 12 April 2011
Take Apart
• Hard Drive/IR/Sleep Indicator Cable: Revised Removal steps and added Reassembly section.
• Logic Board: Added caution about flex cable and step to remove two mounting screws
before disconnecting cable from logic board.
In addition, added hard drive to First Removes for the following Take Apart procedures:
• Right speaker
• Logic board
• Heatsink
• Trackpad
• Left speaker
• Microphone
• MagSafe board
• Battery indicator light cable and board
• Center bracket
Update 24 February 2011
Troubleshooting, Take Apart, Views
• Added information for MacBook Pro (15-inch, Early 2011).
Take Apart
• General Information: Added cautions about handling locking-lever connectors and flex
cables.
• Memory: Added Early 2011 specifications to memory configuration.
• Right Speaker: Added caution about flex cable and step to remove two mounting screws
before lifting flex cable off speaker.
• Logic Board: Added caution about how to handle locking levers on keyboard backlight and
keyboard cables.
Update 15 December 2010
Troubleshooting
• Symptom Charts: Display: Backlight Issue/No Backlight: Changed last two steps in Deep Dive
to include F9800 fuse-check procedure.
2011-11-02 MacBook Pro (15-inch, 2010/2011) Manual Updates 10